Poorly trained staff.
The staff was very friendly and allowed us to check in early. The casino was very clean and looked very well maintained. The rooms has nice luxury finishes and was cleaned to expectation. Overall a great stay!
Rooms were very comfortable. Views stunning. Pool staff were very helpful. Valet personnel quick and responsive. Wish the cigar lounge was not located near the elevators- strong smell in evening. Smokers outside needed to be moved farther away from pool area- could still smell smoke depending on wind direction.
We had a nice stay here. The rooms are beautiful and spacious. Bonus on the great working mini fridge and the strong water pressure in the shower. Hotel and casino are very nice. Would definitely stay here again.
24 hr cafe was open with amazing food and choices.
Good
I have to say this is my second year coming here for the summer (3day trip) and just like last year, it is a great escape in the middle of the desert. This year 2 staff members stood out which was Briana at check-in, who did everything possible to accommodate my stay, and Thomas from the pool bar who was our server. Such a warm soul, very welcoming, and truly made our stay that much better. I cant wait to come back next year.
Very clean rooms and public areas. Staff made our stay memorable. From check in to dining and valet everyone went out of their way to impress. Will be back soon!
Pool Service was Great. Room was Clean. A little too far away from the Main Downtown Area for my liking. Was not impressed with the Steakhouse. Food was just ok and service was not great. So many staff on including managers and lots of just staying around. Our water glasses were empty and never filled during the whole dining experience. We had 3 different people deliver our food.
It was so fast
The staff are so friendly and efficient. Thank you for helping me celebrate my husband’s birthday.
Agua Caliente Casino Rancho Mirage places you next to Agua Caliente Casino and within a mile (2 km) of Westin Mission Hills Resort - Gary Player Course. This 340-room, 4-star resort has 2 outdoor pools along with a full-service spa and a casino.
Sit down for a leisurely bite to eat at the onsite steakhouse, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 7:00 AM to noon.
42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Refrigerators, minibars, and laptop-compatible safes are also standard. Housekeeping is available on request.
Agua Caliente Casino Rancho Mirage features a full-service spa, 2 outdoor pools, and a casino. A stay here includes free valet parking. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and luggage storage. Other amenities at this spa resort include a nightclub, a gym, and a sauna.
Poorly trained staff.
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. Your comments will be shared with our management team. Once again thank you.
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. Thank you for choosing Agua Caliente.
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. If you can be more specific regarding your rating, that would be helpful as we want to ensure it is addressed. Once again, thank you, and we look forward to welcoming you back to Agua Caliente.
The staff was very friendly and allowed us to check in early. The casino was very clean and looked very well maintained. The rooms has nice luxury finishes and was cleaned to expectation. Overall a great stay!
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.
Rooms were very comfortable. Views stunning. Pool staff were very helpful. Valet personnel quick and responsive. Wish the cigar lounge was not located near the elevators- strong smell in evening. Smokers outside needed to be moved farther away from pool area- could still smell smoke depending on wind direction.
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We look forward to welcoming you back to Agua Caliente.
We had a nice stay here. The rooms are beautiful and spacious. Bonus on the great working mini fridge and the strong water pressure in the shower. Hotel and casino are very nice. Would definitely stay here again.
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. We greatly appreciate the comments and will share them with our Management Team. Once again, thank you
Thank you for the 5-star rating. We greatly appreciate your comments and feedback. We look forward to welcoming you back to Agua Caliente.