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Recent guest reviews

This place is a dive...do not let the pictures on the website fool you. It is old, dilapidated, and smells of mildew..

Renovations have helped make it nicer

I did not like this property due to its run down condition starting from the parking lot to the entrance. This place looks nothing like the pictures online, complete false advertisement all the way. From the moment that the clerk gave us our keys we knew something felt off about that place, with the broken down interior that we saw walking in. If we weren't sure the trip from the elevator to the room confirmed our suspicion. Upon walking through the hall to our room we noticed multiple doors where it appeared that the locks had been picked or previously broken. I am assuming that upon fixing the locks that the hotel never took the time to paint over the door, where the locks had been manipulated. This was not surprising because the decor through the hallway looked more like a detention center than a hotel. To make matters worse once we opened the door to the hotel room, the smell or stench hit us, and then once we opened the refrigerator that smell was over powering too. The walls in the room were dirty and the beds only had sheets on them. WE had already known from the picked locks on the door that we would not feel comfortable sleeping there, so the fact that the room wasn't clean didn't matter anyhow. I would not suggest this hotel to anyone period. From: Ms. Observant of her surroundings

We were driving to Atlanta and getting sleepy, so my wife suggested we stop. I booked through Orbitz, then drove to the property. The outside was lit up like a prison, and it had a very secure feel to it, which would be a good thing except it seemed like it needed to be that way. The room itself seemed okay, except there was a weird stain in the tub. I chose to leave in the morning without showering. The staff were friendly enough, but we felt very uneasy about the location, and my wife barely slept.

Non smoking property - our room smelled of cigarette smoke coming from inside the building all night. Heater was so noisy we couldn't hear each other talk, so we ran it only a few minutes. Smell from heater was gagging. Bathtub drain was not working - was closed, could not open it. Breakfast was good, and we liked the free ride back & forth to Duke medical facilities. These 2 last reasons are why we chose this motel.

The hotel is in great location for amenities. It offers a shuttle. The hall stunk of marajuana. The floor in the room had not been vacuumed. The bathroom had not been cleaned. There was mold on the ceiling in the bathroom and on the shower curtain. Soap residue on the shower handle. Hair on shower walls and floor. The only reason we stayed was the late hour and had an early appointment in the morning.

I liked the location, and closeness to food and medical facilities. Room condition was terrible. Bathroom was horrible. I decided to wash in sink. I also took pictures. Breakfast bar was good. Overall I sucked up the stay. also did not receive rewards points.

The hotel was old and rundown. Needed major refurbishing. Limited amenities. Air conditioning not functional in all areas of hotel.

Room smelled like cat urine. Shuttle bus did not pick me up as scheduled.

Cheap place to stay although my room had an exposed power receptacle and moldy bathtub.

I was there two weeks ago and it was a nightmare. Only reason I stayed again was that this was booked and paid for in January for an event I needed to attend in April. This place NEEDS TO BE CONDEMNED!

The original room we were put in 312 was filthy! Sheets were dirty, toilet had poop around the rim and the bathroom sink had black hair and toothpaste in it. The door handle opening the door to the 3rd floor was half off. The elevator wasn't working properly. Tobacco smell in hallway. Went to office and gentleman put us into another room 339. This one had something (we used wet cloths to wipe clean) and a dirty wash cloth handing on the shower head. Too disappointed in hotel to try another room. Floor also are uneven. Ice machine on 3rd floor did not work. Heat/AC unit in room made terrible noise and dog barking in next room.

My first room was tiny and there was a clicking noises coming from the refrigerator. The smoke detector was ripped out of the wall and there was no hot water. The response from the manager was not “I’m sorry” but that they must be doing a check on the smoke detectors. You don’t put guests in a room where there is not a smoke detector. No apology for the hot water. The next room smelled and was very old and worn. The hallway to the room looked like an old apartment building. The refrigerator in the room was rusted in the bottom. I would never stay there nor would I recommend it. I When I called the choice hotel customer service line they did not want to help me either. I won’t be looking to book with chain anytime soon or probably ever. Poor customer service. Regardless that it was not expensive, was not worth any money to me.

The first Day check in found bath tub clogged, told front desk stuff, I was told it will be fixed when we back at evening. but that night it still clogged, nobody came in to fix it. we had to shower in the clogged bath tub, the waste water were over feet.

There were spiders crawling in the bed. Blood on the shower curtain. Cigarette burns on the comforter. The night front desk associate was not very concerned or helpful when I called. She basically said there was nothing she could do to better my experience. I will not be staying there again.

Staff was pretty friendly, but didn’t go out of their way. The room was clean and warm. Not the fanciest place and is past it’s prime. But it was cheap and a place to sleep that I felt safe and comfortable in.

I was very disappointed in this motel. When we came back after 3, we had to stand in line until rooms were available. There were only three of us. When we finally got into our the room, the toilet paper holder, towel bar, and door handle were broken. The items in the bathroom were fixed but the door handle wasn't. Then, the TV screen was dark. Our non-smoking room smelled of smoke.

Business trip with Managing Director from HQ in Europe. Room was not clean and air vents .were coated with 1/8" of dust. This experience was negative on me and Quality Inn. We stayed at the Holiday Inn Express in Peekskill NY the following night. the HI was perfect and made the stay at the QI that much worse in comparison. He commented that I should consider staying at a better class of hotel in the future at least while he was travelling with me. Cleanliness is key to me and seeing that this facility does not clean is upsetting as I use Choice Hotels quite often. I usually have a good stay.

Hotel is in desperate need of refurbishment. Staff does the best it can but the rooms were beat to death.

Very comfortable stay, nice and clean room, very comfortable bed

Hillsborough Rd Durham NC

Hotel highlights

  • Free full breakfast
  • Free WiFi in public areas (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free uncovered self parking
  • Fitness center

SureStay Plus Hotel by Best Western Durham Medical Center places you within 2 miles (3 km) of Bennett Place and North Carolina Civil War Trail. This 114-room hotel has free breakfast along with conveniences like free self parking and a gym.


Dining

Free full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

32-inch LCD TVs come with cable channels, and guests can stay connected with WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.


Property features

Renovated in 2022, SureStay Plus Hotel by Best Western Durham Medical Center offers a gym, free WiFi in public areas, and conference space. A stay here includes free parking. The 24-hour front desk has staff always at the ready. Additional amenities include a business center, express check-out, and laundry facilities.

Room options

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

2 Double Beds | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for SureStay Plus Hotel by Best Western Durham Medical Center

Everyone (12) Couples (6) Family (13) Other (3)
2
Business Business

This place is a dive...do not let the pictures on the website fool you. It is old, dilapidated, and smells of mildew..

By on May 20, 2023

4
Business Business

Renovations have helped make it nicer

By on Dec 29, 2022

Review comment responded on Dec 31, 2022

Dear Orestes,We're so happy to know that you enjoyed your time at SureStay Plus Hotel by Best Western Durham Medical Center. It would be a delight to host you again, so hurry back.

1
Family

I did not like this property due to its run down condition starting from the parking lot to the entrance. This place looks nothing like the pictures online, complete false advertisement all the way. From the moment that the clerk gave us our keys we knew something felt off about that place, with the broken down interior that we saw walking in. If we weren't sure the trip from the elevator to the room confirmed our suspicion. Upon walking through the hall to our room we noticed multiple doors where it appeared that the locks had been picked or previously broken. I am assuming that upon fixing the locks that the hotel never took the time to paint over the door, where the locks had been manipulated. This was not surprising because the decor through the hallway looked more like a detention center than a hotel. To make matters worse once we opened the door to the hotel room, the smell or stench hit us, and then once we opened the refrigerator that smell was over powering too. The walls in the room were dirty and the beds only had sheets on them. WE had already known from the picked locks on the door that we would not feel comfortable sleeping there, so the fact that the room wasn't clean didn't matter anyhow. I would not suggest this hotel to anyone period. From: Ms. Observant of her surroundings

By on Aug 30, 2022

Review comment responded on Sep 1, 2022

Dear Laticia,We're distressed to hear about your experience. Please accept our apologies for any concerns about the condition of the property. Feedback like yours helps us improve, and we'll pass your comments along to the appropriate staff members. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodations.

3
Partner Couples

We were driving to Atlanta and getting sleepy, so my wife suggested we stop. I booked through Orbitz, then drove to the property. The outside was lit up like a prison, and it had a very secure feel to it, which would be a good thing except it seemed like it needed to be that way. The room itself seemed okay, except there was a weird stain in the tub. I chose to leave in the morning without showering. The staff were friendly enough, but we felt very uneasy about the location, and my wife barely slept.

By on May 1, 2022

2
Everyone

Non smoking property - our room smelled of cigarette smoke coming from inside the building all night. Heater was so noisy we couldn't hear each other talk, so we ran it only a few minutes. Smell from heater was gagging. Bathtub drain was not working - was closed, could not open it. Breakfast was good, and we liked the free ride back & forth to Duke medical facilities. These 2 last reasons are why we chose this motel.

By on Dec 10, 2019

Review comment responded on Jan 16, 2020

Thank you for your feed back.We apologize for the inconvenience and assure you for fixing the things shortly,including changing of carpets and Heater as top priority.

2
Family Business Business

The hotel is in great location for amenities. It offers a shuttle. The hall stunk of marajuana. The floor in the room had not been vacuumed. The bathroom had not been cleaned. There was mold on the ceiling in the bathroom and on the shower curtain. Soap residue on the shower handle. Hair on shower walls and floor. The only reason we stayed was the late hour and had an early appointment in the morning.

By on Dec 4, 2019

Review comment responded on Jan 16, 2020

Thank you for your feed back.We apologize for the inconvenience and assure you for fixing the things you pointed out.

1
Family Business Business

I liked the location, and closeness to food and medical facilities. Room condition was terrible. Bathroom was horrible. I decided to wash in sink. I also took pictures. Breakfast bar was good. Overall I sucked up the stay. also did not receive rewards points.

By on Jul 12, 2019

1
Family Family

The hotel was old and rundown. Needed major refurbishing. Limited amenities. Air conditioning not functional in all areas of hotel.

By on Jun 25, 2019

2
Family

Room smelled like cat urine. Shuttle bus did not pick me up as scheduled.

By on May 9, 2019

3
Family

Cheap place to stay although my room had an exposed power receptacle and moldy bathtub.

By on May 5, 2019

SureStay Plus Hotel by Best Western Durham Medical Center

3710 Hillsborough Rd, Durham, NC 27705-2906
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