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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.

2.5 out of 5.0

Recent guest reviews

My room was filthy. The room had a old musty odor and smelled like cigarette smoke. The dining table had dried sticky food on it, the bed sheets were dirty. The room was missing it's tv remote. The bathroom shower had dirt and scum. I had to call down for new bedding and a remote. The hotel listing said free breakfast. Completely misleading. All that was available was coffee and granola bars and small packages of dry instant grits. That's it! I couldn't wait to check out of there in the morning and get out of there.

The room had a horrible smell, there was trash in the elevator, with an open beer bottle. There were cigarette burns on the shower curtain, and the room just wasn't clean, in my opinion. Will NEVER stay there again!!!!

Lobby and common areas were not very clean, staff was rude, there were prostitutes in the parking lot area and the breakfast was unacceptable. I registered for 2 adults and the room had only 1 wash cloth and 1 hand towel to share.and. getting extras was impossible.

The room we were given was next to the exit to the building so it was loud all night long. When I booked the hotel I got it for the airport shuttle well I didn't get that because they stopped the shuttles an hour before my flight got there. Good thing I called before leaving for my trip to verified where I thought they would pick me up at. No where on my reservation did it say that the shuttle stopped at a certain time. When I got there to check in the staff member that greeted us was very rude. The Continental breakfast was coffee and a granola bar that's it.

They had no room for me and told me they have a room for me at another extended stay at 3105 Tower Road in Durham. It was 15 miles away in the opposite direction to my appointment next morning. I was told no body called them and I had to fight to get a terrible room at this location. Need my money back and an apology.

On arrival the front desk person told me that my card was cancelled for insufficient fund. Room was paid in full through orbitz my husband had the same issue he had to resubmit his credit card. Was charged twice luckily another clerk who knew what he was doing ( the first one did not know what she was doing apparently) monies refunded in 6 days Will be careful if there is another time

My check in was very easy. I requested a room change due to preferring a different location and that was accommodated without any issue. Bed was very comfortable, room was clean and we got the utensils we needed for cooking. Check out was a breeze..no surprises. I really liked the breakfast grab-n-go options each morning. Thanks to the staff!

Staff were very helpful and maintenance man was excellent- even tried to quiet 'excited' boys second am! Let us know about sports bar nearby!

The overall stay was very pleasing. The hospitality was excellent!! Wonderful staff everyone was very friendly.

The hotel was great but we couldn't get the heat in the room to work properly. Overall...great stay

this was the most terrible hotel experience I've ever had. pay extra and stay anywhere else

When I arrived, I was surprised to see that the hotel room had a kitchenette complete with a sink, stove-top range, microwave, and even a full-size refrigerator. Within the first hour of my arrival, I had also requested a coffee maker and ironing board which was in my possession within minutes. On the morning of my second day, I left the room around 6:30AM and didn't arrive back until about 5:00PM later that same day. I was disappointed to see that room service had not been in my room to tidy things up. The location of the hotel was ideal for the Research Triangle Park area of Raleigh, NC.

Great stay , I am working in North Carolina and the say have been great

Every time I stay at this hotel it sends their customer service get better. Checking in isn't financially straining and is always quick. The front desk receptionist Kimberly is always providing you welcoming smile and is eagerly providing you with any extra accommodations to make your stay more pleasurable. I definitely recommend this hotel if you're looking for the comforts of a home.

Satisfied with my experience while there. First time ever in an Extended hotel....won't be my last. Do need more than one computer for guest to use-and make sure it is functional.

Pluses of this location include being close to the interstate highway, a comfortable bed, and friendly staff. Minuses for me included worn carpeting in my room and several sugar ants crawling around the A/C unit. (Fortunately, they didn't go any further into the room from there.) The friendly employee at the front desk offered to let me change rooms because of the ants, but I declined because it wasn't a big deal. For the price, this was a good deal.

The beds are extremely hard, no dishes in the kitchen, front desk people hardly ever there. REALLY awful "on the go" breakfast (consisted of muffins, coffee and oatmeal packets). I wouldn't stay here ever again. It also smells like smoke in the entire hotel.

I was in need of a hotel for a quick out of town business trip and this fit the bill, nice stay.

My experience at this hotel is great. Whenever I'm in the city of Durham I don't even look for another hotel. This had to be one of my favorites.

Great place to stay if going to Immigration Offices. Go out for breakfast if you want more than a snack.

Room options

Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

One Bedroom Two Double Suite Non Smoking

Full 2 | Sleeps 6

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Deluxe Studio, Multiple Beds, Non Smoking

Full 2 | Sleeps 6

Guest reviews for Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.

Everyone (8) Couples (1) Business (4) Family (3) Other (6)
1

i should've stayed somewhere else

Everyone

My room was filthy. The room had a old musty odor and smelled like cigarette smoke. The dining table had dried sticky food on it, the bed sheets were dirty. The room was missing it's tv remote. The bathroom shower had dirt and scum. I had to call down for new bedding and a remote. The hotel listing said free breakfast. Completely misleading. All that was available was coffee and granola bars and small packages of dry instant grits. That's it! I couldn't wait to check out of there in the morning and get out of there.

By , from charlotte,nc on Aug 30, 2017

Review comment responded on Sep 1, 2017

Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed, so we can prevent these issues from occurring again. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager

2

never again

Everyone

The room had a horrible smell, there was trash in the elevator, with an open beer bottle. There were cigarette burns on the shower curtain, and the room just wasn't clean, in my opinion. Will NEVER stay there again!!!!

By , from NC on Aug 26, 2017

Review comment responded on Aug 28, 2017

Chele, thank you for sharing your valuable feedback. We are incredibly disappointed that we failed to provide the level of service and cleanliness you should have received while here. We make no excuses but do offer every assurance that we will take immediate action to isolate and fix the problems you experienced. We appreciate you bringing this to our attention and regret the inconvenience this caused. We hope you will give us another chance to exceed your expectations in the near future. Sincerely, General Manager

1

do not stay here

Everyone

Lobby and common areas were not very clean, staff was rude, there were prostitutes in the parking lot area and the breakfast was unacceptable. I registered for 2 adults and the room had only 1 wash cloth and 1 hand towel to share.and. getting extras was impossible.

By , from Wilmington NC on Apr 19, 2017

1

you get what you pay for

Workers

The room we were given was next to the exit to the building so it was loud all night long. When I booked the hotel I got it for the airport shuttle well I didn't get that because they stopped the shuttles an hour before my flight got there. Good thing I called before leaving for my trip to verified where I thought they would pick me up at. No where on my reservation did it say that the shuttle stopped at a certain time. When I got there to check in the staff member that greeted us was very rude. The Continental breakfast was coffee and a granola bar that's it.

By on Apr 19, 2017

1

terrible hotel.

Everyone

They had no room for me and told me they have a room for me at another extended stay at 3105 Tower Road in Durham. It was 15 miles away in the opposite direction to my appointment next morning. I was told no body called them and I had to fight to get a terrible room at this location. Need my money back and an apology.

By on Feb 17, 2017

4

was ok... nothing to rave about

Everyone

On arrival the front desk person told me that my card was cancelled for insufficient fund. Room was paid in full through orbitz my husband had the same issue he had to resubmit his credit card. Was charged twice luckily another clerk who knew what he was doing ( the first one did not know what she was doing apparently) monies refunded in 6 days Will be careful if there is another time

By , from Nevis WI on Jan 13, 2017

5

clean, close airport location with very helpful st

Everyone

My check in was very easy. I requested a room change due to preferring a different location and that was accommodated without any issue. Bed was very comfortable, room was clean and we got the utensils we needed for cooking. Check out was a breeze..no surprises. I really liked the breakfast grab-n-go options each morning. Thanks to the staff!

By on Dec 27, 2016

3

near my son, who we were visiting!

Everyone

Staff were very helpful and maintenance man was excellent- even tried to quiet 'excited' boys second am! Let us know about sports bar nearby!

By on Jun 5, 2016

4
Everyone

The overall stay was very pleasing. The hospitality was excellent!! Wonderful staff everyone was very friendly.

By on Apr 24, 2016

5

great get away

Couples

The hotel was great but we couldn't get the heat in the room to work properly. Overall...great stay

By on Dec 6, 2015