Checked out within minutes of walking in the room. Roaches crawling on the bed. Marijuana & cigarette smell in the room. The entire place was filthy. I would have stayed in my car before i would've stayed there. I took pictures of just how bad it was.
Parking lot very well lit. Room maintenance questionable.
The front desk staff was courteous. The room was clean. Room microwave didn't work,kept beeping all night. The bathroom door had a hole in it. Room had a few roaches in the bathroom. Otherwise stay was cool.
After the office closed and between the hours of midnight and 4:00am there was alot of trafic in and out of the parking lot. There were doors opening and closing and people knocking on doors. I didn't feel safe.
Small rooms. Ok for what I needed. Found some problems with facilities. Reported to desk upon checkout
The entire property disgusted me! The lights were broken, the rug and bedding had stains! My husband took a shower and said when he stepped into the shower he felt the tub sink in!! What!!?? The best thing I could say about this place is the television worked. Do NOT stay here! Never again! I'll sleep in my car first. Spend the extra few dollars..
It’s Quiet and No one Meses with nobody I would love to book again for extended amount of time if a good deals comes along
Friendly staff,polite and accommodating anything I needed was taken care of almost immediately. None of the staff here is rude or unpleasant everyone is very professional. The residents here has also been very polite in small talk in the laundry room and around the complex. There isn’t anyone lingering around outside or anything so you can feel comfortable if you need to go for a walk or anything. The location is in a good area and the rooms are clean! Overall I enjoyed my stay here. Would recommend to anyone traveling or just in transition from one home to another! Great property!
It was very difficult to find my room. They have two large buildings and there are not clear readable signs for room numbers, unless you walk to each door. Staff did not inform that even numbers are on the front and odd numbers are on the back.
This is not my first time staying at the Extended Stay. I usually have a pretty good experience and have always enjoy the full kitchen aminities. However, it was different with this one. At check-in I was greeted by Terry who seems irritated. I asked where will breakfast be held and he said right here behind me. Which comes to me as a surprise since the lobby space is pretty tiny. The following morning I realize what he meant. Breakfast is ONLY coffee and some oatmeal packages. When I got to the room one of the lamp light switch were broken so I couldn't turn it on and the bathroom have this pungent smell. Kitchen has no pot, pan, cup, or any utensils. Also, on my way to the room I see non-smoking signs all over but right below it there were tons of cigarette buds and you can smell the cigarette. For a short stay I can put up wiith it but if you're planning to stay for anything longer than two days I would book elsewhere. I would rate it a two stars just because I like that it is close to a lot of restaurants, bars, & shopping areas.
COCKROACHES THE SIZE OF A BIC LIGHTER. Rooms smell like dogs. Management seemed kind of blasé fair about it when reported and offered a free night stay voucher but after reading reviews seems to be a long term issue. Disgusted.
the outside was scuffy and dirty and not well maintained. There were cockroaches in the room.
Staff was great. I did not know that ESA does not now stock rooms with silverware, glasses, etc. Now I know that you have to ask for these items.
This place was nasty. 330 in the morning I’m awakened by waste management picking up the dumpsters beside my room. Bathroom door looked like it was used in a wrestling match.
Terrible. Seen 2 roaches and spider webs above the bed
Lamp had burned out bulb ! Was next to bed room 113
I don't like was super dirty the room total .....sheets looks dirty, the battroon terrible NOT cleaning the refrigerator dirty to
Located in Crabtree Valley within a mile (2 km) of Crabtree Valley Mall, Suburban Studios is within 2 miles (3 km) of Laurel Hills Park. This 138-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, refrigerators, and microwaves are also available. Housekeeping is available on request.
Suburban Studios features free WiFi in public areas, conference space, and laundry facilities. The front desk has multilingual staff that can help secure valuables, and offer advice about sights and eateries nearby. Additional amenities include a vending machine, barbecue grills, and a picnic area.
Checked out within minutes of walking in the room. Roaches crawling on the bed. Marijuana & cigarette smell in the room. The entire place was filthy. I would have stayed in my car before i would've stayed there. I took pictures of just how bad it was.
Parking lot very well lit. Room maintenance questionable.
Thank you for being a guest at our hotel. We apologize for the disappointment you had with the upkeep of your suite. We will discuss your comments with our housekeeping and maintenance teams for their review and action. We hope you will allow us to deliver a better experience on your next visit. Sincerely, Hotel Management
Thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
The front desk staff was courteous. The room was clean. Room microwave didn't work,kept beeping all night. The bathroom door had a hole in it. Room had a few roaches in the bathroom. Otherwise stay was cool.
We appreciate you for reviewing your stay. It was a delight to read you liked the service provided by our front office associates and that you had a pleasant stay. However, we regret the inconvenience you had. Your comments are discussed with the housekeeping and maintenance teams to take appropriate actions. Thank you for selecting Extended Stay America. Sincerely, Hotel Management
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
After the office closed and between the hours of midnight and 4:00am there was alot of trafic in and out of the parking lot. There were doors opening and closing and people knocking on doors. I didn't feel safe.
Brenda, thank you for being our guest. We are sorry due to some outside disturbances, your sleep was compromised. We can understand your disappointment and would like to assure you we are always committed to our guest’s security. We will address this and hope you will consider coming here again in your future visit to this city. Sincerely, Hotel Management
Small rooms. Ok for what I needed. Found some problems with facilities. Reported to desk upon checkout
Thank you for oyur review. Although your overall stay with us was satisfactory, we are sorry for your disappointment with the amenities and with the size of your suite. We value your comments and hope to see you again soon on your next visit this way. Sincerely, Hotel Management
The entire property disgusted me! The lights were broken, the rug and bedding had stains! My husband took a shower and said when he stepped into the shower he felt the tub sink in!! What!!?? The best thing I could say about this place is the television worked. Do NOT stay here! Never again! I'll sleep in my car first. Spend the extra few dollars..
We apologize that our facility fell short of your standards. We have taken notes of your observations regarding our property and shared it with our Brand Leaders. We are working with our housekeeping team as well to ensure we are more diligent in our efforts to maintain the cleanliness. We value your business and hope to have the opportunity of welcoming you back soon! Sincerely, Hotel Management
It’s Quiet and No one Meses with nobody I would love to book again for extended amount of time if a good deals comes along
Thank you for your review of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Dear Angel,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager