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Extended Stay America - Raleigh - Crabtree Valley

2.5 out of 5.0

Recent guest reviews

Lawrence is Amazing!!! Nice, friendly& very helpful

I enjoyed my stay staff was phenomenal Lawrence is Awesome!!!

No one at front desk for at least 5 min. The room worked bc I just needed a place to stay and shower. Not the cleanest.

I arrived a little before official check in, and the front desk attendant, Élan (hope I spelled that right) was wonderful. The first room he got me hadn't had a chance to be cleaned, so he found me another room right away. I appreciate him & the rest of the staff for working on Super Bowl Sunday to make sure I had a good experience.

It was good overall. The front desk guy was awesome! There were dirty towels left in the cabinet under the table and bed spread was dirty. I just removed it . I would stay again tho.

The lady on the night of 5/6/17 was a bit rude and not friendly when I checked in.

I did not like my stay because of the things that went on in the other rooms.

Worse hotel I ever stayed in...please use caution if choosing to stay! Would not know from driving in to facility but wait until you open your door. ROOM smelled of Marijuana, ashes in bathroom and of all places the freezer. Dead roach on lamp shade and crawling in tub, roach traps all through room meaning aware of problem, we slept in our clothes and with our own comforter. If it wasn't so late and not booked and paid for in advanced would have left and went home. Wish I would have taken photos. MY sister and family stayed in room and her husband woke up to a roach crawling on his arm, just nasty and horrible experience

It doesn't worth for the money you pay.terrible rooms.Dirty beds,very cheap breakfast.

Hotel had damaged doors and locks. Issues with plumbing in my room and the staff was not that helpful. Towels and sheets were stained. The bed was comfortable, but there was no pool or gym.

I was very pleased with my overall stay with one exception every time I left the room, I had to go to the front desk because my key would not open the door. I stayed there for 5 nights.

Not too happy. Door didn't work without knowing the trick to get it open. No towels. Used the bed sheet to dry off after my shower

Hotel is hard to find. Near Crabtree Mall is the good thing. Noisy people, arguing and fighting who stayed there. No wash cloth with the towel. Rain storm and electricity goes off. Be careful, there is an apartment complex next to hotel and they are zipping back and forth and you have to look careful when leaving hotel exit not to get hit.

I payed for my room they gave my room away. I waited 1hr to speak with sumone novpots no pans no cups just bad. Had payd for a king bed got a queen. Need to no how to get my money back

Rooms very nice inside. Outside looks like a dump on their walkways and stairs, which are very stained and filthy looking. Had a large dog in one room that barked for 20 minutes one night. Mold in shower and corroded tub drain. Refrigerator problem 2nd night and fridge looked new. Great location.

Exceptionally good value. The hotel is well located and is very attractive on the outside. Staff was friendly and the unit had all the needed materials for both an extended stay. The rooms were larger than I had visioned. That said, there are no frills. Internet is an additional cost. Carpet is industrial and everything in the room looks like it was purchased from the low end of Sears. It was exactly what I needed and I was very happy to have stayed there. But someone else with higher tastes might have been disapointed.

Stayed at the hotel while traveling to Raleigh for a hockey game. The location is great and easy to get to many different activities available in the area. The room was fair, but nothing to get overly excited over. The pillows left something to be desired and A/C was not yet on (stayed in early March) even though it was warming up.

This hotel is in a very convenient location near Crabtree. It is somewhat secluded though, so quiet. The price through [...] was low. The hotel continued to have direct low daily rates; lower than all other kitchenette suites in the area. The staff was great, provided me a hair dryer for use. I didn't use the laundry room but one is available. GPS guided me a strange route in. You just need to stay on Glenwood Avenue until you see the Homestead sign (visible coming only from the west). Front desk hours from 7-11 but a clerk is there 24/7.

Little had to see to begin with but in a great location. The stay was great except the last night. We had a rowdy group above us so we called the night manager. He agreed to go talk to the gentlemen above us but the noise continued and nothing else was really done. They apologized alot but other than that nothing was done.

The staff at check-in was great. The room was nice. We have only two complaints. It would be nice if they changed the filter in the HVAC more often, there was no hair dryer in the room but one phonecall to the front desk fixed that. Overall it was a pleasurable experiance.

4810 Bluestone Dr Raleigh NC

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located in Crabtree within a mile (2 km) of Crabtree Valley Mall, Extended Stay America - Raleigh - Crabtree Valley is within 2 miles (3 km) of Laurel Hills Park. This hotel has 138 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Shelley Lake Park and North Carolina Museum of Art are also near this Raleigh hotel.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

The 138 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

Extended Stay America - Raleigh - Crabtree Valley features free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, take advantage of free parking. A multilingual staff is on hand to assist with dry cleaning/laundry and securing valuables. Additional amenities include barbecue grills and a picnic area.

Guest reviews for Extended Stay America - Raleigh - Crabtree Valley

Everyone (11) Business (1) Couples (3) Family (2) Other (4) Friends (1)
5

great stay

Everyone

Lawrence is Amazing!!! Nice, friendly& very helpful

By , from raleigh,nc on Mar 11, 2018

Review comment responded on Mar 11, 2018

Andrea, thanks for reviewing your stay and for the feedback. We are pleased to read you received an excellent customer service from our staff and that you had a comfortable stay. Your praises have been shared with the entire team, especially with Lawrence for a job well-done. It was a pleasure having you as our guest, and we would love to welcome you back to Extended Stay America. Sincerely, Hotel Management

5

overall great stay!!

Everyone

I enjoyed my stay staff was phenomenal Lawrence is Awesome!!!

By , from raleigh,nc on Mar 11, 2018

Review comment responded on Mar 11, 2018

Andrea, thank you for the feedback. It is a pleasure knowing you liked the service offered by our staff and that you had a comfortable stay. Your compliments have been shared with the entire team, especially with Lawrence for exceeding your expectations. All of us at Extended Stay America would love to welcome you back when in the area. Sincerely, Hotel Management

3

it worked

Everyone

No one at front desk for at least 5 min. The room worked bc I just needed a place to stay and shower. Not the cleanest.

By on Feb 18, 2018

Review comment responded on Feb 20, 2018

Thank you for being our guest. We are happy to know you had an overall nice stay. However, we are sorry for the service issue you experienced and regret the inconvenience caused. We have shared your concern with the front desk staff and are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management

4

the staff was great

Everyone

I arrived a little before official check in, and the front desk attendant, Élan (hope I spelled that right) was wonderful. The first room he got me hadn't had a chance to be cleaned, so he found me another room right away. I appreciate him & the rest of the staff for working on Super Bowl Sunday to make sure I had a good experience.

By , from Raleigh, NC on Feb 5, 2018

Review comment responded on Feb 7, 2018

Brandy, thank you so much for this wonderful review. We are glad to know everything went great during your stay and that Elan made it more memorable. Thanks especially for recognizing our staffs, as they truly love to deliver exceptional customer service to each and every guest. We can't wait to welcome you back to on your next visit to Extended Stay America. Sincerely, Hotel management

4

my stay

Everyone

It was good overall. The front desk guy was awesome! There were dirty towels left in the cabinet under the table and bed spread was dirty. I just removed it . I would stay again tho.

By , from North Carolina on Nov 25, 2017

Review comment responded on Nov 29, 2017

Tenielle, thank you for the positive review and for taking time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. Thanks for being our guest. We can't wait to welcome you back to Extended Stay America. Sincerely, Hotel Management

3

staff needs more work

Everyone

The lady on the night of 5/6/17 was a bit rude and not friendly when I checked in.

By , from new york ny on May 8, 2017

Review comment responded on May 10, 2017

Thank you for your feedback regarding your stay. We are sorry that one of our associates impacted your experience in a negative way. Our goal is 100% guest satisfaction, so we are taking steps to make sure that we consistently meet that goal. We hope that you will give us another chance and visit our hotel again in the near future. Sincerely, General Manager

2

i did not like my staybecause of the other conditi

Everyone

I did not like my stay because of the things that went on in the other rooms.

By on Mar 24, 2017

1

roach traps and roach infested

Everyone

Worse hotel I ever stayed in...please use caution if choosing to stay! Would not know from driving in to facility but wait until you open your door. ROOM smelled of Marijuana, ashes in bathroom and of all places the freezer. Dead roach on lamp shade and crawling in tub, roach traps all through room meaning aware of problem, we slept in our clothes and with our own comforter. If it wasn't so late and not booked and paid for in advanced would have left and went home. Wish I would have taken photos. MY sister and family stayed in room and her husband woke up to a roach crawling on his arm, just nasty and horrible experience

By , from Jamestown, NC on Nov 7, 2016

2

never try to stay in this hotel

Everyone

It doesn't worth for the money you pay.terrible rooms.Dirty beds,very cheap breakfast.

By on Oct 9, 2016

2

ok stay

Everyone

Hotel had damaged doors and locks. Issues with plumbing in my room and the staff was not that helpful. Towels and sheets were stained. The bed was comfortable, but there was no pool or gym.

By , from blacksburg, va on Sep 10, 2016