The suite provided good value for a family to stay together without reserving two separate hotel rooms. Jason Shi, residence manager, and the rest of the staff provided exceptional service to our family. They personally showed us to local dining and helped us efficiently get around town to the Terra-cotta ...
This Westin is not up to the usual Westin standards. It is extremely dark. Although it is only 5 years old, it appears to be an old hotel. The rooms smell slightly like they used to permit smoking. The air conditioning stopped working after two nights. The beds were comfortable and the bathroom had very nice fixtures (toilet and shower). The bar was good and the Zen restaurant was outstanding. The location was very good, right across the street from a wonderful shopping district and park area. We checked out one night early even though we had already paid for our entire stay. The staff was good. The hotel was disappointing overall.
I (solo traveler) had a great time. I thought the location was great, both 5 minutes walking distance to the wall and the Bell Tower. The room was also very modern looking and comfortable. The staff also spoke english fairly well and was very helpful in pointing me to the subway entrance.
Great location, clean, modern apartments. The staff was extremely helpful and spoke perfect English. Our stay was delightful!
The suite provided good value for a family to stay together without reserving two separate hotel rooms. Jason Shi, residence manager, and the rest of the staff provided exceptional service to our family. They personally showed us to local dining and helped us efficiently get around town to the Terra-cotta Warrior Museum and the old downtown of Xian. The air quality was bad during the visit and they provided us with a large air purifier for the suite and kept the suite clean. The suite has a kitchen and laundry which were really useful.
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