The suite provided good value for a family to stay together without reserving two separate hotel rooms. Jason Shi, residence manager, and the rest of the staff provided exceptional service to our family. They personally showed us to local dining and helped us efficiently get around town to the Terra-cotta ...
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After all the noise, construction, and pollution, We came back to our little sanctuary Everyone was helpful, food good, breakfast great, staff helpful. The only downer is the seating. None on the 51st floor bar near the elevator where the wait can be over several minutes & non in the lobby while awaiting pickup for the terra cotta Warriors tour.
We stayed in Xi'An during golden week! The hotel was wonderful. THey provided us a room updgarde on our arrival and even though our room was not ready they gave us a complimentary beverage while we waited a few minutes. The hotel was in walking distance to many sights which was perfect for us! The Concierge who was from Madison, WI gave us excellent dinner recommendations. The only down side was that the pool heater was broken so the kids coul dnot swim in the evenings. That would be our only complaint!
I (solo traveler) had a great time. I thought the location was great, both 5 minutes walking distance to the wall and the Bell Tower. The room was also very modern looking and comfortable. The staff also spoke english fairly well and was very helpful in pointing me to the subway entrance.
Great location, clean, modern apartments. The staff was extremely helpful and spoke perfect English. Our stay was delightful!