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Secrets Royal Beach Punta Cana - Adults Only - All Inclusive

4.5 out of 5.0

Recent guest reviews

I am not an all-inclusive fan so take this with a grain of salt....the food was terrible! The drinks were great unless you wanted American beer or any sort of good wine/champagne. The beach was beautiful-minus the piles of seaweed stacked up in front of the water. The service was EXCELLENT! Marcelo was the best "butler" and was SUPER helpful and resourceful. He made our trip!

Friendly staff, great food, great drinks, fun activities or just relaxation if that’s your preference. Everyone goes out of their way to make sure your stay is excellente!!

From the time we checked in the staff was amazing food excellent best resort ever!

Had an amazing still here. This resort is small but ideal for couples. Beautiful, clean big rooms with a hot tub in the patio. I stayed in a swim up room and it was perfect! Food was decent, the Steak House was very good, we had dinner here twice.

Very disappointed with the food especially due to how much I paid for the trip. No excuse.

The room & hotel was everything it said it would be.

Registration area and lobby bar were dated and not adequately air conditioned. Took about 30 minutes to check in after arriving at lobby. Restaurants were okay, but not excellent, also not well air conditioned. However, the buffet restaurants were very good with wide assortment of very good food.. House wines, both red and white, were substandard and greatly detracted from the all inclusive experience. Activities were less than comparable all inclusive resorts. Staff was excellent and entertainment was about the same as similar resorts. I would give the resort a 4.0 star.

Need more improvement on the Italian restaurant the food is terrible like the pizazz and the pasta

I loved our stay at Secrets, they have excellent customer service. Many restaurants, and things to due on the resort. I really liked live entertainment at nights. Best all inclusive for the price.

Excellent Beach and entertainment. Very good service Food was ok to good. One bad experience with the service at Portifino

Sit back, relax and soak up the rum and sun. If that is what you want to do then this is the right place for you. Other than the sales pitch it was a perfect vacation. We could do what we wanted and when we wanted. The food was wonderful, but at times the service lacked but only during peek times. Leo on the beach (can't remember how to spell his name) and Angel for our swim up room drinks made the stay fun and relaxing. The entertainment staff was always putting something together to get you to interact and get out of your comfort zone which makes for great memories. We went with Seapro for a diving trim and it was wonderful. Not sure the preferred section is all that great. Their pool is small and they have to walk further for the lazy river and the better restaurants. The room may be nicer but who wants to be inside or at a small pool next to the sister resort with kids when you want adults only. Highly recommend the swim up rooms. We were in room 4140 which had lots of sun compared to the other side. The VIP staff wants you to spend money for things like the spa etc. If that is what you are there then make sure you stop by there. The people that do the Vacation Unlimited sales pitch pretend to be best friends but when you say no the smile goes away and they want nothing to do with you. The staff is what makes the place unforgettable. Always smiling and always willing to help.

Overall it was a great time , the pool, with the lazy river was very nice, it was also awesome having the beach steps away..

Great food, fun activities, gorgeous beach, perfect for groups, amazing staff.

We budget and plan on being on a sandy beach every year around the end of January. We have birthdays very close together, and fleeing the cold of the Midwest to be lounging on a sandy beach is something we look forward to annually. This is our third consecutive year traveling for our joint event, and the Secrets Royal Beach experience was a very warm welcome. We upgraded to the Preferred level and enjoyed all the small little perks that come with it: expedited check in/out, a preferred lounge that offers the best beer, wine, and liquor, access to the preferred beach facilities with top notch beverage service and a butler to assist with things. I highly recommend utilizing the VIP service through the airport, this has to be set up through the airport and is completely separate from Secrets! Also, you can arrange for personal transportation to and from the airport in a private van. The combination of these two services is worth every penny as we were able to speed through the airport on arrival, essentially bypassing every line on our way to our transport that was waiting for us. We were the first ones on our flight to be on the beach by probably a couple of hours. Another tip is to bring plenty of $1.00 and $5.00 bills. The staff are very receptive to enhancing your experience when some cash is around to sweeten the pot. Though not required, it is a show of good faith, and the economy their allows for a massive economic boon from a small amount of US dollars.

Staff was amazing; they went above and beyond to make our trip one to remember. In carnival Modesto and migeal had our table decorated differently daily. By the pool angel, leonoibs, and Carlos never let our drinks run low. Lucus and the entire front counter staff were out of this world. They made my friends 60th birthday one of a kind.

Housekeeping and landscapers are the biggest asset to their team. The rooms and grounds are flawless. The entertainment team can be overzealous, jumping into pool/beach area with guests. Excursion vendors are super aggressive, trolling up and down beach literally all day. Half of them are not even affiliated with the resort, (no uniform). Food is excellent. Grounds are enourmous. Security is pretty good, asking who and where people are going to at the gate exit/entrance.

We really enjoy our vacation, we had lots of fun. Service was the best

Spent a great 4 days here. Attentive, friendly staff. Great food at La Riviera, and very clean, beautiful resort. No complaints at all.

Staff was warm, welcoming and professional from arrival to departure. Lovely, clean and well maintained property. Food was marginal at best -- plentiful and nicely presented but lacked flavor.

Room options

Junior Suite Tropical View Two Double Beds (Resort Access to Now Garden & Now Larimar)

Queen 2 | Sleeps 3

Junior Suite Partial Ocean View Two Double Beds (Resort Access to Now Garden & Now Larimar)

Queen 2 | Sleeps 3

Junior Suite Swim Up Two Double Beds (Resort Access to Now Garden & Now Larimar)

Queen 2 | Sleeps 3

Junior Suite Garden Terrace Two Double Beds (Resort Access to Now Garden & Now Larimar)

Queen 2 | Sleeps 4

Guest reviews for Secrets Royal Beach Punta Cana - Adults Only - All Inclusive

Everyone (15) Couples (61) Family (3) Friends (8) Other (5)
4

typical all-inclusive resort w/top notch service

Couples

I am not an all-inclusive fan so take this with a grain of salt....the food was terrible! The drinks were great unless you wanted American beer or any sort of good wine/champagne. The beach was beautiful-minus the piles of seaweed stacked up in front of the water. The service was EXCELLENT! Marcelo was the best "butler" and was SUPER helpful and resourceful. He made our trip!

By , from Colorado on Oct 31, 2017

Review comment responded on Nov 2, 2017

Dear Julie. Thank you for choosing our hotel for your holidays and share your satisfaction with the excellent service received. On the other hand, it is sad to know some aspects didn't meet your expectations. We have noted your comment, as we work in a continous improvement process. Best regards,

5

amazing!

Everyone

Friendly staff, great food, great drinks, fun activities or just relaxation if that’s your preference. Everyone goes out of their way to make sure your stay is excellente!!

By , from Green Bay, WI on Oct 19, 2017

Review comment responded on Oct 21, 2017

Dear CH. Thank you for choosing Secrets Royal Beach for your holidays. We are glad to know you experimented the interest of our team in order to provide you a pleasant stay. Hope this experience inspire you to return. Best regards,

5

amazing resort!

Everyone

From the time we checked in the staff was amazing food excellent best resort ever!

By on Oct 3, 2017

Review comment responded on Oct 5, 2017

Dear Guest. Thank you for allowing us to be your destiny in Punta Cana. We are more than glad to know that you had a pleasant stay since the moment of your arrival. Best regards,

5

super awesome vacation

Couples

Had an amazing still here. This resort is small but ideal for couples. Beautiful, clean big rooms with a hot tub in the patio. I stayed in a swim up room and it was perfect! Food was decent, the Steak House was very good, we had dinner here twice.

By , from Washinton, DC on Sep 13, 2017

Review comment responded on Sep 15, 2017

Dear Sra. Thank you for choosing Secrets Royal Beach for your holidays. It is satisfactory to read you had an amazing time and even recommend our property for couples. We hope this to be the first of many visits. Best regards,

3

food was terrible

Everyone

Very disappointed with the food especially due to how much I paid for the trip. No excuse.

By on Aug 20, 2017

Review comment responded on Aug 22, 2017

Dear Guest. We are sorry your experience was not according to your expectations regarding to the food. We have noted your comment and pass on your impressions to the Food & Beverage team, as we are always open to improving. Best regards,

4
Everyone

The room & hotel was everything it said it would be.

By , from PA on Aug 3, 2017

Review comment responded on Aug 6, 2017

Dear Todd, We are glad to read your experience was according to your expectations and you had a great time. We hope to have another opportunity to host you. Best regards,

4

very good 4 star hotel, but not 5 star.

Everyone

Registration area and lobby bar were dated and not adequately air conditioned. Took about 30 minutes to check in after arriving at lobby. Restaurants were okay, but not excellent, also not well air conditioned. However, the buffet restaurants were very good with wide assortment of very good food.. House wines, both red and white, were substandard and greatly detracted from the all inclusive experience. Activities were less than comparable all inclusive resorts. Staff was excellent and entertainment was about the same as similar resorts. I would give the resort a 4.0 star.

By , from Texas on Aug 2, 2017

Review comment responded on Aug 4, 2017

Dear Michael. Thank you for remarking the attentions from our staff. We are sorry about the aspects which prevented you from having a totally pleasant stay. Related to the check- in, I can secure this is a completely atypical situation, we will investigate the reasons for it. Concerning to the others comments, we have transmitted every of them to the department involved, as we are always open to improving. Best regards,

4

good atencion

Everyone

Need more improvement on the Italian restaurant the food is terrible like the pizazz and the pasta

By on Jul 4, 2017

Review comment responded on Jul 30, 2017

Dear Guest, Thank you for your feedback and choosing our hotel for your holidays. We have already transmitted your comments to the food and Beverage team. Best regards,

5

great hotel, and nice beach.

Couples

I loved our stay at Secrets, they have excellent customer service. Many restaurants, and things to due on the resort. I really liked live entertainment at nights. Best all inclusive for the price.

By on May 14, 2017

Review comment responded on Jun 1, 2017

Dear Guest, Thank you for choosing Secrets Royal Beach for your holidays. It is pretty significant to read you loved your stay in our property. We are glad you remark the service from our team, the many restaurants and entertainment. Hope to receive you again in the future.

5

excellent beach and entertainment

Everyone

Excellent Beach and entertainment. Very good service Food was ok to good. One bad experience with the service at Portifino

By on Mar 19, 2017

Review comment responded on Apr 7, 2017

Dear Guest, Recieve our gratitude for choosing us for your holidays and remark in your comment the service and quality of our dining options. We left concern to know you had an unpleasant stay at Portofino, as we don't have more details about the situation. For us your comment is pretty important. Best regards,