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Royal Service at Paradisus Punta Cana - Adults Only All Inclusive

5.0 out of 5.0

Recent guest reviews

The Reserve was our 2nd hotel out of the 3 that we stayed at for the week so I can definitely compare it to the others. Likes: -THE FOOD here is the best. The buffet, the Palapa. (Room service was ok) -Best mudslides I had on the beach. -Their all inclusive bracelets are unique. Not the plastic or cloth ones that are usually placed on you. -The pool, the palapas and beach beds are close to the beach! Convenient! You don’t need a towel card. Dislikes: -The Staff seem off, like they don’t want to be there. Some come off mean and rude. -The rooms are really outdated and needs to be replaced. Reminds me of the 90s. -Check In was NOT at 3p but was 2 hrs later. That made me so mad! There was another party next to us that waited just as long. I think they were there for a wedding. That would’ve made me mad if I was the celebrants. Especially after a long day of traveling.

We really enjoyed having Javier as our butler. He was very sweet and made all our reservations and check out extremely easy. In the Royal Service pool Jose was great! He made sure we always had a drink in hand and when we didn’t know what we wanted, he knew and did the thinking for us! If you are expecting 5 star restaurants, Punta Cana isn’t the place for you. But the great staff and hostess in the restaurants made up for that. The weather is very unpredictable and we didn’t luck out with too much sun but the Yhi Spa is an option on rainy days. The main annoyance is the photographers and excursion agents harrassing you all day, while you are laying by the pool or beach, even eating at La Papala to book something through them. It induced a bit of anxiety when they found you day after day. These ventors are walking on the resort and are unavoidable. Overall, we had a nice stay but probably won’t be back.

Overall this property was really really good so I certainly don't want to take that away from them, however do want folks to know some of the info before booking. I can see why they get great ratings because it's a gorgeous overall property and it's very large overall with many restaurants and things to do. What wasn't the best was that it wasn't a 5 star service. Overall the workers were pretty nice, but they were definitely on island time in getting things done, some were just not overly friendly and while Paradisus highlights they are a 5 start, this is NOT a 5 star service. We stayed in the adult only section which was nice to have a separate pool, separate restaurant and separate beach so that was a huge perk, however the rooms are pretty outdated and old. We paid extra for this resort and were pretty disappointed with the rooms, which we heard from many. The food wasn't anything to write about which was a bummer, I think we found that the snacks from the pool/beach seemed just as good as some of the restaurants so we were just expecting a bit more. I don't want to deter anyone from booking because it was a really pretty and very clean resort but just know that there are a few other factors that were disappointing.

7 days now. We can here for our honeymoon based off of a referral from a family member who went, it has been nothing short of amazing. There are an abundance of restaurants, all with delicious food, we have not been disappointed with anything. The drinks are strong. The beach has plenty of chairs. The grounds are suburb. We upgraded to the Royal Service and felt like it was well worth it. With Royal Service you get a private beach area with large beach loungers, a private restaurant (lobster and lamb have been our favorite, no extra charge at La Palapya), a private pool, and the best service around. Our butler, Leonel, has been very accommodating for us. He helped us check in (a separate lobby for Royal Service, with top shelf drinks and snacks), showed us the growns, made all of our dinner reservations for us, and has done cute things in our room here and there to make our trip special. When we arrived we were ecstatic to find that our room had an ocean view and jacuzzi on the balcony. One night Leo has rose petals from the front door all the way to the balcony with the jacuzzi drawn and a bottle of champagne and a cheese plate waiting for us, it was so romantic! Another day we came back to find an artfully created fruit plate. The whole place has a very tropical feel to it, and we loved it! The workers are all super friendly and truly made the experience. The one con is the seaweed on the beach, but all the hotels have it from what we have seen on our beach walks

The entire hotel staff was very friendly, accommodating and attentive to our every need! Overall, a beautiful resort.

Butler doesnt do anything, we spent about 2 hrs in the reception waiting for the room. Finally the room was ready at 5:30pm. Seems lack of good management. The paradisus brand is an excellent option for all inclusive, they could have done it better for our experience. But I will return, just not 100% satisfied. The cancun resort seems a better option than this one

Playa de Bavaro Punta Cana La Altagracia

Hotel highlights

  • Steps from Cortecito Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Royal Service at Paradisus Punta Cana - Adults Only All Inclusive places you next to Cortecito Beach and within a few miles (5 km) of other popular attractions like Arena Gorda Beach. This 5-star property welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a winery.


Dining

Start your day off right with a free buffet breakfast offered each morning. There are ample dining options with 10 onsite restaurants, including La Palapa, which specializes in Italian cuisine. Savor a meal from the comfort of your room with 24-hour room service.


Rooms

A TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers, free toiletries, and bathrobes. Other standard amenities include free minibar items, a balcony, and a sitting area.


Property features

Royal Service at Paradisus Punta Cana - Adults Only All Inclusive features a private beach, a winery, and a full-service spa. There's free parking and a free shopping center shuttle. The 24-hour front desk has staff standing by to help with luggage storage and concierge services. Other amenities at this all-inclusive property include 2 outdoor pools, a casino, and a nightclub.

Room options

Royal Service Roulette Room - 5* Paradisus Secret Hotel unveil it 7 days before arrival

King 1 | Twin 2 | Sleeps 3

Villa, Garden Area

King 1 | Sleeps 2

Suite, Oceanfront

King 1 | Full 2 | Sleeps 3

Room, 1 Bedroom (Royal Sevice Master)

King 1 | Sleeps 2

Guest reviews for Royal Service at Paradisus Punta Cana - Adults Only All Inclusive

Everyone (4) Couples (1) Family (2)
4
Families

The Reserve was our 2nd hotel out of the 3 that we stayed at for the week so I can definitely compare it to the others. Likes: -THE FOOD here is the best. The buffet, the Palapa. (Room service was ok) -Best mudslides I had on the beach. -Their all inclusive bracelets are unique. Not the plastic or cloth ones that are usually placed on you. -The pool, the palapas and beach beds are close to the beach! Convenient! You don’t need a towel card. Dislikes: -The Staff seem off, like they don’t want to be there. Some come off mean and rude. -The rooms are really outdated and needs to be replaced. Reminds me of the 90s. -Check In was NOT at 3p but was 2 hrs later. That made me so mad! There was another party next to us that waited just as long. I think they were there for a wedding. That would’ve made me mad if I was the celebrants. Especially after a long day of traveling.

By on Apr 6, 2019

Review comment responded on Apr 6, 2019

Dear Guest, We thank you for your detailed description of your recent stay. We are glad to know you appreciated our resort, gastronomy, pool and beach. Nevertheless, we are sorry if you felt like our team was not always available to assist you. We are really astonished to hear this, since our team is known for its professionalism and kind attitude. We will, however, address your remarks with them, in order to ensure the proper attitude toward our beloved guests. Furthemore, I apologize sincerely if our rooms were not up to the standards you expected. Allow me, as well, to extend our excuses for the long check in process. Rest assured, we will take in consideration your remarks and implement any necessary corrective measures. Thanks for visiting us. Hopefully, we will be welcoming you again in the near future. Warm Regards, Hotel Management

4
Partner Couples

We really enjoyed having Javier as our butler. He was very sweet and made all our reservations and check out extremely easy. In the Royal Service pool Jose was great! He made sure we always had a drink in hand and when we didn’t know what we wanted, he knew and did the thinking for us! If you are expecting 5 star restaurants, Punta Cana isn’t the place for you. But the great staff and hostess in the restaurants made up for that. The weather is very unpredictable and we didn’t luck out with too much sun but the Yhi Spa is an option on rainy days. The main annoyance is the photographers and excursion agents harrassing you all day, while you are laying by the pool or beach, even eating at La Papala to book something through them. It induced a bit of anxiety when they found you day after day. These ventors are walking on the resort and are unavoidable. Overall, we had a nice stay but probably won’t be back.

By on Mar 31, 2019

Review comment responded on Apr 1, 2019

Dear Lauren, We appreciate your honest feedback. It is a pleasure to know you had a great time and appreciated the outstanding service you received from José and the rest of our staff. However, we are sorry if we were not able to fulfill all your expectations. In this sense, we sincerely apologize if the presence of vendors disturbed you. Rest assured, we will address your concerns with the departments involved. We really hope you change your mind and come visit us again. We would love to offer you an unforgettable experience. Warm Regards, Hotel Management

4
Families

Overall this property was really really good so I certainly don't want to take that away from them, however do want folks to know some of the info before booking. I can see why they get great ratings because it's a gorgeous overall property and it's very large overall with many restaurants and things to do. What wasn't the best was that it wasn't a 5 star service. Overall the workers were pretty nice, but they were definitely on island time in getting things done, some were just not overly friendly and while Paradisus highlights they are a 5 start, this is NOT a 5 star service. We stayed in the adult only section which was nice to have a separate pool, separate restaurant and separate beach so that was a huge perk, however the rooms are pretty outdated and old. We paid extra for this resort and were pretty disappointed with the rooms, which we heard from many. The food wasn't anything to write about which was a bummer, I think we found that the snacks from the pool/beach seemed just as good as some of the restaurants so we were just expecting a bit more. I don't want to deter anyone from booking because it was a really pretty and very clean resort but just know that there are a few other factors that were disappointing.

By on Mar 25, 2019

Review comment responded on Mar 25, 2019

Dear Guest, We appreciate your honest review and the time you invested to share your experience with us. In this sense, we thank you for the kind words you dedicated to our property. Thanks a lot. However, we deeply regret to know our services, gastronomy and accommodations were not up to the standards you expected. We strive to offer you an outstanding and high quality service and, for that matter, I would like to assure you that your remarks will be taken in consideration and discussed with the departments involved. We really hope you come visit us again in the near future, so we have the opportunity to offer you an unique and unforgettable vacation time. Warm Regards, Hotel Management

2
Everyone

By on Mar 24, 2019

Review comment responded on Apr 1, 2019

Dear Guest, Thanks for the time you invested to share your rating with us. However, we deeply regret to know we were not able to meet all your expectations. Hopefully, we will be welcoming you again in the near future, so we can change your perception of our resort. Warm Regards, Hotel Management

5
Everyone

7 days now. We can here for our honeymoon based off of a referral from a family member who went, it has been nothing short of amazing. There are an abundance of restaurants, all with delicious food, we have not been disappointed with anything. The drinks are strong. The beach has plenty of chairs. The grounds are suburb. We upgraded to the Royal Service and felt like it was well worth it. With Royal Service you get a private beach area with large beach loungers, a private restaurant (lobster and lamb have been our favorite, no extra charge at La Palapya), a private pool, and the best service around. Our butler, Leonel, has been very accommodating for us. He helped us check in (a separate lobby for Royal Service, with top shelf drinks and snacks), showed us the growns, made all of our dinner reservations for us, and has done cute things in our room here and there to make our trip special. When we arrived we were ecstatic to find that our room had an ocean view and jacuzzi on the balcony. One night Leo has rose petals from the front door all the way to the balcony with the jacuzzi drawn and a bottle of champagne and a cheese plate waiting for us, it was so romantic! Another day we came back to find an artfully created fruit plate. The whole place has a very tropical feel to it, and we loved it! The workers are all super friendly and truly made the experience. The one con is the seaweed on the beach, but all the hotels have it from what we have seen on our beach walks

By , from Minneapolis on Nov 13, 2018

Review comment responded on Nov 13, 2018

Dear Morgan, Wow! We just love your wonderful review! Thanks a lot for choosing us as your honeymoon destination. We are so glad to know we offered you a wonderful and magical experience. Thanks for your appreciation of our facilities, services, gastronomy and the warm and professional attitude of our team. For that matter, we will gladly share your comments with Leonel, who will be thrilled to hear from you. Whenever you feel the need to relax and be pampered in a beautiful Caribbean setting, just come visit us again. Leonel and all our team will be awaiting your return. Warm Regards, Hotel Management

4
Everyone

The entire hotel staff was very friendly, accommodating and attentive to our every need! Overall, a beautiful resort.

By on Jul 1, 2018

Review comment responded on Apr 5, 2019

Dear Guest, I would like to start by thanking you for your wonderful review. We truly appreciate your kind words and your acknowledgement of the professional service provided by our team. We will definitely share your comments with our whole team. Thanks a lot for the beautiful photos you posted. We look forward to welcome you back, hopefully, in the near future, so we can offer you, once more, an outstanding experience. Warm Regards, Hotel Management

4

great all inclusive option

Everyone

Butler doesnt do anything, we spent about 2 hrs in the reception waiting for the room. Finally the room was ready at 5:30pm. Seems lack of good management. The paradisus brand is an excellent option for all inclusive, they could have done it better for our experience. But I will return, just not 100% satisfied. The cancun resort seems a better option than this one

By on Feb 26, 2018

Review comment responded on May 17, 2018

Thanks for staying with us. We appreciate your feedback!

Royal Service at Paradisus Punta Cana - Adults Only All Inclusive

Playa de Bavaro, Punta Cana, La Altagracia 23000
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.