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Recent guest reviews

COVID challenges in Punta Cana, including looong check-in lines, long TSA, long bag drop. Once we arrived 3 hours late for check in,

We love the live entertainment every night! it was so magical, loved the fitness trainers - they did yoga on the beach, zumba at pool side and theri fitness center was pretty good - had everything we needed to get a max work out. workers are super friendly

The staff was pleasing. But..... My room stayed damp the whole 8 days I was there. The shower leak lots of water on the floor, even with attempts to fix it. So the moisture and water attracted lots of mosquitos. The furniture in my room look beat up. The price I paid single occupancy I had higher expections. The food and drinks were good and the staff was friendly.

The staff is very hit or miss. Some are helpful others don’t give you the time of day. Check in was a nightmare, we didn’t get the room we purchased. They advertise a butler, far from a butler it was a mission to get anything. We recieved no “special” care as indicated in the luxury package. We didn’t get $300 resort credit. We didn’t get assigned seating selected on airline reservations.

Not really "Adults Only" section too small. Also not really new. Renovated but not New. Furniture chipped, bathrooms too small, Staff really tried hard, but not trained to 5Star standards. Food mediocre at best.

Very mixed experience at this resort. On the positive side the hotel looks well maintened and clean, the beach is beautiful and some of the staff were very nice. On the negative, food in the buffet was cold, there was always an 1hr wait at the restaurants. And just in general, we enjoyed maybe 2 meals out of the 15 we had there. Big problem with beach chairs in Hideaway. We are not the earliest risers but were at the beach around 9 am and we coundnt find any seats. Same thing at the Hideaway pool. The so called 'concierge' was very pushy and annoying with Time Share presentations. The people who work at this resort range from very sweet and friendly to outright hostile and annoyed. An interesting mix to say the least. Overall, it was a very average experience and I would not go there again.

Excelente servicio y comida me gusto la piscina y en la recepción de mi edificio tenía snack bar personal

Highway Macao, Playa Arena Gorda Punta Cana

Hotel highlights

  • Steps from Arena Gorda Beach
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Hideaway at Royalton Punta Cana Resort & Spa - Adults Only - All Inclusive places you next to Arena Gorda Beach and within a mile (2 km) of other popular attractions like Hard Rock Golf Club at Cana Bay. This 168-room, 4.5-star property has 3 outdoor pools along with a full-service spa and 10 restaurants.


Dining

Relish the international cuisine at Gourmet Marche, one of 10 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés.


Rooms

All 168 air-conditioned rooms provide balconies or patios, minibars, and coffee makers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Ceiling fans, safes, and phones are also standard.


Property features

Guests of Hideaway at Royalton Punta Cana Resort & Spa - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a nightclub. You can take advantage of free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this adults-only property include a fitness center, a sauna, and an outdoor tennis court.

Room options

Luxury Room Diamond Club

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Luxury Room

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Luxury Ocean View Room Diamond Club

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Luxury Swim out Room Diamond Club

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Hideaway at Royalton Punta Cana Resort & Spa - Adults Only - All Inclusive

Everyone (6) Couples (2)
2
Everyone

COVID challenges in Punta Cana, including looong check-in lines, long TSA, long bag drop. Once we arrived 3 hours late for check in,

By on Jun 25, 2021

Review comment responded on Jul 3, 2021

Dear guest, We lament that the check in process was not as smooth as usual and that the assigned room did not meet your expectation. Please note that your comment has been sent to the department in charge to prevent future matters. We apologize for any inconvenience you may have had during your stay at the hotel. We have taken all your comments and have sent them to the general department for a solution as soon as possible. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Cordially,

5
Partner Couples

We love the live entertainment every night! it was so magical, loved the fitness trainers - they did yoga on the beach, zumba at pool side and theri fitness center was pretty good - had everything we needed to get a max work out. workers are super friendly

By on Apr 21, 2021

Review comment responded on Apr 21, 2021

Dear guest, We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

1
Everyone

By on Nov 5, 2018

Review comment responded on Nov 10, 2018

Dear Guest Please share with us your comments in order to take the opportunity to improve our services. Warm Regards

3

could be better

Everyone

The staff was pleasing. But..... My room stayed damp the whole 8 days I was there. The shower leak lots of water on the floor, even with attempts to fix it. So the moisture and water attracted lots of mosquitos. The furniture in my room look beat up. The price I paid single occupancy I had higher expections. The food and drinks were good and the staff was friendly.

By , from Bronx NY on Jul 21, 2018

Review comment responded on Jul 24, 2018

Dear Guest We really appreciate the moment you took to provide to provide us your review of your recent stay with us in Hideaway at Royalton Punta Cana. Thank you very much for your comments about our property and services we will take them as an opportunity to improve our offer to our valuable guest. We would love to have the opportunity of welcoming you back in the near future for us to keep creating amazing experiences for you. Warm regards, Lady Martinez Hideaway Manager

2
Everyone

The staff is very hit or miss. Some are helpful others don’t give you the time of day. Check in was a nightmare, we didn’t get the room we purchased. They advertise a butler, far from a butler it was a mission to get anything. We recieved no “special” care as indicated in the luxury package. We didn’t get $300 resort credit. We didn’t get assigned seating selected on airline reservations.

By on May 7, 2018

Review comment responded on Jan 17, 2019

Dear guest, We feel very glad to learn you had a magical experience in our property; we also would like to express our gratitude for your very kind comments. Our staffs are our biggest asset as they are very professional and really hardworking people always striving to create amazing experiences for our very valued guests; it really makes us proud you highlighted our staff, we are going to make sure and share your positive comments with them. Our rooms were designed to provide the highest level of comfort to our very valued guests, we offers different rooms categories for our important guests to choose the perfect one for them; it makes so proud you felt so comfortable in your room and that you could enjoy all its features. The beach and pool we have in our property are full of brightness and well maintained for our guest to enjoy from a refreshing swim to an awesome sunbath, thank you so much for highlighting them. In our restaurants we invite our valued guests to treat their taste buds to a flavor sensation as they feast on eclectic cuisines from around the world. Enjoy local and international delights in buffet-style or a la carte dining venues, then grab a signature cocktail, and mingle with other guests at the many on site bars. Treat yourself to a mid-afternoon coffee and exquisite dessert at the café; In our restaurants we offer the best International Gourmet Cuisine for our valuable guests to embark in a journey of delicious experiences; it makes us so glad you could fully enjoy our variety of food and highlighted it as great.

3

could have been better

Couples

Not really "Adults Only" section too small. Also not really new. Renovated but not New. Furniture chipped, bathrooms too small, Staff really tried hard, but not trained to 5Star standards. Food mediocre at best.

By , from new york on Dec 24, 2017

Review comment responded on Feb 2, 2018

Dear guest, Thank you so much for taking a moment of your valuable time to provide us your review of our property. Hideaway at Royalton Punta Cana is the perfect place to discover elegant adults only vacation experience. Savor gourmet cuisine, sip artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or little as you would like; Our hideaway property is located inside of Royalton Punta Cana which a adults and children allowed property, we would like to offer you our most sincere apologies for the bad experience you had in our property. Our rooms were designed to provide the highest level of comfort to our very valued guests, we offers different rooms categories for our important guests to choose the perfect one for them; your constructive observations about our sizes are going to be share with our Rooms Manager for them to make a deep investigation and make improvements if applies. Our staff are characterizes for being charming, helpful and they are always trying their best to create amazing experiences for our very valued guests, your constructive comments are going to be shared with our Guest Service Manager in order to make improvements. In our restaurants we offer the best International Gourmet Cuisine for our valuable guests to embark in a journey of delicious experiences; your comments about our food are going to be address to our Executive Chef in order to take a deep look into this particular satiation, we apologize for your perception of our food. All your constructive observation are going to be taken in consideration, we encourage you to come back to our property for us to try our best and change your perception.

3

very mixed

Everyone

Very mixed experience at this resort. On the positive side the hotel looks well maintened and clean, the beach is beautiful and some of the staff were very nice. On the negative, food in the buffet was cold, there was always an 1hr wait at the restaurants. And just in general, we enjoyed maybe 2 meals out of the 15 we had there. Big problem with beach chairs in Hideaway. We are not the earliest risers but were at the beach around 9 am and we coundnt find any seats. Same thing at the Hideaway pool. The so called 'concierge' was very pushy and annoying with Time Share presentations. The people who work at this resort range from very sweet and friendly to outright hostile and annoyed. An interesting mix to say the least. Overall, it was a very average experience and I would not go there again.

By on Nov 30, 2017

4
Everyone

By on Mar 9, 2021

Review comment responded on Mar 21, 2021

Dear guest, We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

5
Friends

Excelente servicio y comida me gusto la piscina y en la recepción de mi edificio tenía snack bar personal

By , from Santo Domingo on Jan 17, 2021

Review comment responded on Jan 18, 2021

Estimado Hewes, Muchas gracias por tomarse el tiempo para revisar nuestra propiedad. Siempre es reconfortante escuchar que nuestra cocina fue apreciada. Esperamos tener el placer de darle la bienvenida nuevamente en nuestro Hotel y asegurarle que disfrutará de servicios e instalaciones superiores en su próxima visita. Saludos cordiales desde el paraíso, Sinceramente,

Hideaway at Royalton Punta Cana Resort & Spa - Adults Only - All Inclusive

Highway Macao, Playa Arena Gorda, Punta Cana, 23000
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