Skip to main content
Beginning of main content

Recent guest reviews

I didn’t like anything horrible experience

It was an amazing experience I love it

Me gustó muchísimo la parte humana que es la que grande ese el hotel y lo hace lo que es muy buen hotel . Todo nos encanto .

Check in was a mess, they asked for passport and we didnt have one and they had the audacity to ask me to go the tourist police to complain, basically to sleep on the street. Thankfully one of the front desk told me not to worry and we left that room for last and did it without passport. Everything is pretty much closed because of covid, and food is just okay.

Beautiful grounds. Great hotel for families with children. The staff can be friendlier. The food was Ok but not too many choices at the buffet. Bad wifi service. The hotel and service can definitely be better.

The best part of the resort is the people who work there. They are friendly, cheerful, & eager to serve. If we called to complain about something, it was handled promptly. The grounds are immaculate. There is excellent ventilation in the hallways & the buildings were clean & beautiful. There is a regular shuttle. This is important because the resort is HUGE & sometimes confusing. The beach is beautiful, with plenty of covered seating areas & lots of chairs. There was no trash anywhere. Our flight home was canceled & they worked with us so we could stay an extra night. The not so good... The beach is full of people trying to sell you something. The food is not good. It is generally pre-packaged or pre-prepared & never hot. SKIP ROOM SERVICE. A la carte restaurants are your best bet but still not exceptional. (except pina coladas!) There was a lot of miscommunication & inefficiency. We sat for 2 HOURS waiting for our Covid tests--people were allowed to cut the line constantly & everyone was scheduled at 11AM (50 people). We were told we couldn't eat at the buffet without a reservation, but that wasn't true. The resort relies on an app, but it's spotty. Housekeeping skipped cleaning our room. The minibar was not restocked as promised but there's a charge for drinks being delivered. The noise in the hallways is unreal due to the tile. There was so much 'stuff' in the hallways from housekeeping all day every day--the stairways were often blocked w/ laundry bags.

everything was perfect! it was such a big resort the pool was clean, the beach was clean, and the staff was attentive. our bathtub drain took a little bit of time for the water to go down but other than that everything was so beautiful! very good for kids!

My vacation here was ok. I do have a few suggestions to consider. There definitely needs to be an atm or somewhere to get change. I felt so bad I couldn’t tip any of the workers. Had to visit the front desk daily to reprogram the bracelet to get in the room. It was annoying walking up 3 flights to my room and the bracelets weren’t working. We paid extra for a deluxe castle view and the only view I had was the palm tree and a minimal view of the back of the castle. The food at the tequila bar was the best. Karaoke was the only entertainment we enjoyed. If all the other bars were open they could’ve opened the swim up bar. I was looking forward to enjoying that. Geraldin is a wonderful hostess however she does need help with the management of the covid testing she is the only one processing everyone, it can become overwhelming.

I loved the hotel, very clean rooms, amazing staff member .. although i did not like the fact that there was no music at all at least in lobby bar.. I understand the restrictions because of covid and the lock of activities at night but I believe a little music in the background will not harm no one specially when you sitting there having a drink. A part from that the food was good the buffet in the lobby was great to me. Also i requested a coffe maker and they said it was not available for the delivery in the rooms, i guess another restriction because of covid But my kids had a great stay .. they loved the water park and the pool. I really enjoy my stay there will definitely go back hopefully when all this its over.. its a great and beautiful hotel

We liked the property, pools and rooms. Also the kid’s water park was awesome. We stayed one night in this resort due to a canceled flight, we stood in line for about 20 mins at the main buffet, so social distancing was impossible. And when inside it felt like eating at a mall’s food court (very loud)

The staff service was great and i was very happy with the overall activities and resort. Staff members like Lovy, Vielka, Rosa and Lelena made our stay way better. I definitely recommend this place to families and kids. The only thing that needs to be updated on, is their menu.

Excellent hotel, great staff. Francisco, Paola, Andreina and Mireya are the best. Clean property and a lot of hand sanitizer and making sure everyone following up the six feet and the mask.

Carretera Arena Gorda Punta Cana La Altagracia

Hotel highlights

  • Walking distance to Arena Gorda Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Arena Gorda Beach is a short stroll from Bahia Principe Fantasia Punta Cana - All Inclusive, and other popular attractions like Hard Rock Golf Club at Cana Bay are within a few miles (5 km). This 512-room, 4-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a casino.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 10:30 AM. This property is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 512 accommodations feature balconies or patios and afford space to spread out with sitting areas. Guests can enjoy free WiFi and flat-screen TVs. Beds are dressed in pillow menus and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Coffee makers, ceiling fans, and safes are also standard.


Property features

Bahia Principe Fantasia Punta Cana - All Inclusive features a full-service spa, 2 outdoor pools, and a casino. You can take advantage of free parking, along with an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include a free water park, karaoke, and a children's pool.

Room options

Junior Suite Deluxe

2 Double Beds | 1 King Bed | Sleeps 5

Junior Suite Deluxe Castle View

2 Double Beds | 1 King Bed | Sleeps 5

Junior Suite Deluxe Castle View

2 Double Beds | 1 King Bed | Sleeps 5

Junior Suite Deluxe Vistas al Castillo

1 Double Bed | 1 King Bed | Sleeps 5

Guest reviews for Bahia Principe Fantasia Punta Cana - All Inclusive

Everyone (27) Couples (7) Family (26)
1
Family with small children

I didn’t like anything horrible experience

By on May 8, 2021

Review comment responded on May 8, 2021

Dear Guest, We do respect your opinion about your recent stay here with us, and of course you are free to comment what you feel like. Best regards! Claritza Padua OnlineReputation Bahia Principe Fantasia Punta Cana Resort

5
Everyone

By on Apr 24, 2021

Review comment responded on May 4, 2021

Dear Guest, Thank you for your comments. It is a pleasure to know that you enjoyed our services. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

5
Family with small children Family

It was an amazing experience I love it

By on Apr 19, 2021

Review comment responded on Apr 19, 2021

Dear guest, Thank you for your comments and we are looking forward to welcoming you back again. Kind regards, Adriana Peguero Online Reputation Bahia Principe Bavaro Resort

5
Partner Couples

Me gustó muchísimo la parte humana que es la que grande ese el hotel y lo hace lo que es muy buen hotel . Todo nos encanto .

By on Apr 8, 2021

Review comment responded on Apr 8, 2021

Estimado huésped, Este tipo de comentarios nos enorgullece y llenan de satisfacción que nuestro buen servicio y la calidez humana brindada por nuestro personal haya hecho de esta estancia una experiencia memorable. Un cordial saludo, Adriana Peguero Online Reputation Bahia Principe Bavaro Resort

5
Everyone

By on Mar 25, 2021

Review comment responded on Apr 7, 2021

Dear guest, It is wonderful to know that everything is as expected. It’s our sincere hope to have the opportunity to welcome you in the near future in any of our Bahia Principe Hotels & Resorts to continue demonstrating our commitment to excellence. Always at your disposal, Bahia Principe

3
Family Family with small children Partner Couples Friends

Check in was a mess, they asked for passport and we didnt have one and they had the audacity to ask me to go the tourist police to complain, basically to sleep on the street. Thankfully one of the front desk told me not to worry and we left that room for last and did it without passport. Everything is pretty much closed because of covid, and food is just okay.

By on Mar 21, 2021

Review comment responded on Mar 22, 2021

Dear Guest, We would like to extend our apologies for any inconveniences you may have experienced during your stay. We sincerely regret that our overall image may have been tarnished as well as not being able to fulfill your expectations this time. Best regards, Adriana Peguero Info Department Bahia Principe Bavaro Resort

4
Family with small children

Beautiful grounds. Great hotel for families with children. The staff can be friendlier. The food was Ok but not too many choices at the buffet. Bad wifi service. The hotel and service can definitely be better.

By on Feb 25, 2021

Review comment responded on Feb 27, 2021

Dear Guest, It is wonderful to know that you are considering coming back to our premises. Looking forward to seeing you soon! Kind regards, Adriana Peguero Online Repuation Bahia Principe Bavaro Resort

4
Family with small children

The best part of the resort is the people who work there. They are friendly, cheerful, & eager to serve. If we called to complain about something, it was handled promptly. The grounds are immaculate. There is excellent ventilation in the hallways & the buildings were clean & beautiful. There is a regular shuttle. This is important because the resort is HUGE & sometimes confusing. The beach is beautiful, with plenty of covered seating areas & lots of chairs. There was no trash anywhere. Our flight home was canceled & they worked with us so we could stay an extra night. The not so good... The beach is full of people trying to sell you something. The food is not good. It is generally pre-packaged or pre-prepared & never hot. SKIP ROOM SERVICE. A la carte restaurants are your best bet but still not exceptional. (except pina coladas!) There was a lot of miscommunication & inefficiency. We sat for 2 HOURS waiting for our Covid tests--people were allowed to cut the line constantly & everyone was scheduled at 11AM (50 people). We were told we couldn't eat at the buffet without a reservation, but that wasn't true. The resort relies on an app, but it's spotty. Housekeeping skipped cleaning our room. The minibar was not restocked as promised but there's a charge for drinks being delivered. The noise in the hallways is unreal due to the tile. There was so much 'stuff' in the hallways from housekeeping all day every day--the stairways were often blocked w/ laundry bags.

By on Feb 24, 2021

Review comment responded on Feb 27, 2021

Dear Guest, Thank you for taking the time to post a review of your recent stay at our hotel, which we really appreciate. We sincerely regret that our overall image may have been tarnished as well as not being able to fulfill your expectations this time. Best regards, Adriana Peguero Online Repuation Bahia Principe Bavaro Resort

5
Family with small children

everything was perfect! it was such a big resort the pool was clean, the beach was clean, and the staff was attentive. our bathtub drain took a little bit of time for the water to go down but other than that everything was so beautiful! very good for kids!

By on Feb 23, 2021

Review comment responded on Feb 26, 2021

Dear Guest, It is a pleasure to read that you enjoyed a nice time with us, which reflects the commitment and quality of service we have exhibited through the years. Thank you for your comments and looking forward to welcoming you. Regards from the Dominican Republic! Adriana Peguero Info Department Bahia Principe Bavaro Resort

3
Family with small children

My vacation here was ok. I do have a few suggestions to consider. There definitely needs to be an atm or somewhere to get change. I felt so bad I couldn’t tip any of the workers. Had to visit the front desk daily to reprogram the bracelet to get in the room. It was annoying walking up 3 flights to my room and the bracelets weren’t working. We paid extra for a deluxe castle view and the only view I had was the palm tree and a minimal view of the back of the castle. The food at the tequila bar was the best. Karaoke was the only entertainment we enjoyed. If all the other bars were open they could’ve opened the swim up bar. I was looking forward to enjoying that. Geraldin is a wonderful hostess however she does need help with the management of the covid testing she is the only one processing everyone, it can become overwhelming.

By on Feb 21, 2021

Review comment responded on Feb 26, 2021

Dear Guest, All feedback from our guests is valued, to ensure that we maintain and deliver the level of service expected from us. We would like to clarify that we have an ATM in the lobby of the Punta Cana Hotel which is available 24/7hrs. On the other hand, we would like to extend our most sincere apologies for any inconveniences you may have experienced. Kindest regards, Adriana Peguero Info Department Bahia Principe Bavaro Resort

Bahia Principe Fantasia Punta Cana - All Inclusive

Carretera Arena Gorda, Punta Cana, La Altagracia 23000
url importing http://www.orbitz.com/Punta-Cana-Hotels-Bahia-Principe-Fantasia-Punta-Cana---All-Inclusive.h15466753-p2.Hotel-Reviews
There was an error importing /Punta-Cana-Hotels-Bahia-Principe-Fantasia-Punta-Cana---All-Inclusive.h15466753-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Punta-Cana-Hotels-Bahia-Principe-Fantasia-Punta-Cana---All-Inclusive.h15466753-p2.Hotel-Reviews