Krystal Grand Nuevo Vallarta - All Inclusive in Puerto Vallarta

Dining

Get your fill of international cuisine for breakfast, lunch, or dinner at O Restaurant, one of 5 onsite restaurants, or enjoy the ocean views at Risotto Restaurant. Satisfy your hunger without leaving your room with 24-hour room service, or entertain your taste buds with bite a the onsite restaurant or coffee shop/café.

Rooms

Krystal Grand Nuevo Vallarta - All Inclusive's 480 air-conditioned rooms provide minibars, coffee makers, and free local calls. 40-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include free bottled water, safes, and ironing boards.

Property features

Built in 2017, the brand new Krystal Grand Nuevo Vallarta - All Inclusive features 3 outdoor pools, an outdoor pool, and a children's pool. If you drive, take advantage of free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include free WiFi in public areas, a conference center, and a free kid's club.

Room options

Deluxe Ocean View

King 1 | Full 2 | Sleeps 3

Deluxe Suite Ocean View

King 1 | Sleeps 4

Junior Suite Pool View

Full 2 | Sleeps 3

Junior Suite Swim Out King

King 1 | Sleeps 3

Arrivals + Departures

The front desk is open 24 hours a day. Driving? This property offers free parking.

Check-in starts at 3 PM and ends at midnight
Check-out: noon
Minimum check-in age: 18

Payment types

Pets

This property doesn't allow pets

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The following credit cards are accepted: American Express, Mastercard, and Visa.
Pool access available from 8 AM to 10 PM.
Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Hotel Names

Krystal Grand All Inclusive All-inclusive property
Krystal Grand Nuevo Vallarta All Inclusive
Krystal Nuevo Vallarta Inclus
Krystal Grand Nuevo Vallarta - All Inclusive Nuevo Vallarta

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2.1

out of 5

Average Guest Review

See all 9 reviews

Room cleanliness 3.0

Service & staff 2.5

Room comfort 2.5

Hotel condition 2.0

This hotel is most popular for:

Recent guest reviews

Would like to have had boogie boards or kayaks available for use.

Would not recommend this place and would be my last time

Beach is a beautiful sand strand extending north to Bucerias not rocky as is found further south. The new building is amazing as are the pools and pool furniture. We were spoiled by the friendly helpful staff making each day better than the previous. This property will be a stop for us when we return this winter. I was surprised how warm the oven temp was.. amazing! Management has the property headed in an amazing direction!

Horrible never go again no service people rude food nasty restorants all bad people not professional Don’t spend your money I am not recommended boring place no any shows every morning at 7 am you have to get up stay in a line for reservation for stupid restaurant and every morning you have to do so. It’s not vacation place. Bad bad stupid nasty place

Arrived, the room that I selected wasn’t even available, the manager told me to call Orbitz that they advertise what ever they want. I actually paid 54.00 more per night for the upgrade. The food was horrible minus scale We checked in at 3:00 and checked out at 12:00 the next day. I hope to get some money back. Never go there!!!!

The food was medoker. The buffet was ok. The Asian restaurant didn't have much of a selection..i was surprised there was no fresh fish for sushi. The steak house. ... the airline chicken was way over cooked and the carppapcio was lacking..the cheese cake was more like a lemon cake

This hotel was in terrible shape.We stay in some building whit no normal staff in the room.Room was stinky whit old furniture and old stinky beds and stinky pillows.Staf will just no problem bat they will never do they things!Pleas send inspection to check this place because it is not safe to stay there!Every electric was open and exposed to the people and children!Live electric is not fun especially if you are wet!We travel a lot and this Krystal Grand is the worst!Pleas do not put this hotel on your site!

Arrived at construction site. Weirdly, there's a half torn-down hotel (Bel Air) operated by the same company in the back, and they tried to honor our reservation, but couldn't find it. So they offered us to book right there a tiny, small, dark, musty, smelly basement room in the middle of the construction site (Building 3, there might be other rooms available). 3 pools? Only the one from the Bel Air that wasn't torn down yet. Restaurants? There was one that was only half under construction, and that supposedly served all food - outdoor seating on camping tables. Beach? Couple of old deck chairs under the retaining wall of the restaurant construction. Some staff really tried to be helpful, other staff had given up because the Bel Air will go away. There was just no solution. We were lucky to find a different place to stay.

The Krystal Grand (Bel Aire) was a construction site. We were shocked to find that the five star resort we had booked was actually a noisy, shabby hotel. No five star restaurants, no spa, or beautiful pools, etc although we def spent the money for a 5 star hotel. It was still noisy at 8 pm!! The staff were rude and shrugged off that what they advertised was false. Suffice to say we moved immediately, but had to pay another $1500 bc most hotels were already booked. These guys spoiled our vacation. Would not recommend.

Guest reviews for Krystal Grand Nuevo Vallarta - All Inclusive

Families

By a verified traveler on Mar 18, 2019

Review comment Cesar Vega Community Manager responded on Apr 17, 2019

Dear Guest, Thank you for your 5* reviewed We are happy to know your rating and would like to inform you our Entertainment Activities includes kayaks, it is sad to know you did not enjoy them. We Will be more tan happy to welcome you back and provide our services. Looking forward to welcome you in a near future Regards, Cesar Vega Community Manager

Everyone

By Vivian on Oct 26, 2018

gem of the nayarit riviera

By a verified traveler on Aug 2, 2018

By Nikole, from los angeles ca on Apr 11, 2018

Review comment Ricardo Verdayes, Director General Krystal Grand responded on May 20, 2018

Dear Nikole, We truly lament the inconveniences mentioned that affected your experience at Krystal Grand Nuevo Vallarta. please receive our sincere apologies for the mishaps you may have experienced. If I can do something to improve the situation please let me know, our clients perceptions is very important for us. We remain at your disposal for any further assistance. Kind regards Ricardo Verdayes Director General

you should get what you pay for

By Sandra, from cali on Mar 19, 2018

hotel was nice

By bill, from utha on Mar 13, 2018

the worst experience ever

By Andrea, from Washington on Mar 7, 2018

just a fenced-in construction site

By York, from CA on Nov 14, 2017

krystal grand is a sham

By TLT, from San Francisco on Nov 14, 2017

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