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Hotel Portonovo Plaza

3.0 out of 5.0

Recent guest reviews

Hotel is simple but very clean. Excellent location and close walk to everything. Hotel was very clean and staff was very friendly and accommodating. Beds are a little stiff/hard but not horrible. Free breakfast was a bonus. Would recommend this hotel to someone not looking for a fancy place but somewhere comfortable and clean and close to everything.

4 days without an elevator. Didn't like that at all

This hotel is in a great location just a block from the beach. Breakfast was excellent and the 2 gals running the breakfast buffet were fabulous. Rooms are very small but clean. Beds are very hard! This hotel should invest in an ice machine! Hotel personnel were very accommodating!

Staff friendly and very kind. Breakfast excellent

We stayed 5 nights, my wife and I wanted to be close to the Malecon, she loves all the little shops. They had a very good breakfast, which was the best part our stay. The bed was kinda hard, room was kinda small, the pool was nice but small to.

2nd time for us at this hotel. Hotel Is simple and not fancy but great for the price. We don't spend much time in the hotel so it works out great for us. Clean rooms and friendly staff. Free breakfast was an extra bonus.

easy check in and out decent free breakfast survey is more of a pain

stayed here for my birthday weekend and enjoyed this hotel. close to everything i needed and was very clean. staff was helpful and spoke english. pool was kind of small and the so called fitness center had only 2 pieces of equipment. loved the rooftop view. breakfast was decent

Good hotel for sleeping and breakfast included. Inexpensive. Staff helpful and friendly. Jesus walked my laundry over to the laundromat for me and picked it up. Helped our friends find us at one point. No amenities really but clean. Very hard beds just so you know. A place to sleep not hang out really.

The rooms are very small but nice and clean! The buffet was good but ribs and hot dogs for breakfast at 9 am was a little strange! The staff was bi lingual and friendly. The beds were the only problem! As i have seen in many reviews more than one night on the rock hard flint stone beds will destroy your back. My wife has no back problems but was in pain after 1 night. We had to buy some foam and put it over the top!

Walking distance to old town Vallarta with lots of choices to eat. Very clean with fast internet wi-fi.

It is across from a grocery store, and a very short distance to a decent beach. I'd stay there again.

Great location, clean rooms, friendly and helpful staff. Complimentary breakfast is very good. I will continue to stay here whenever I am in Vallarta.

As many others mentioned, this hotel isn't fancy, but it is reasonable price and very clean. Hotels in this price range often are not. Also great location for walking around the Malecon. i recommend it.

Firstable, The best of the hotel is its location, almost all the interesting things that you wanna do in downtown, are a walking distance. Bad Things The Young lady who attends has a bad attitude of service Worst Pillows are low quality, a lot of noise at night, its difficult to rest

Check in was smooth and easy. Very good English spoken. They took the time to show you how the electronics worked. I suggest just using the fan as it does the job and helps save electricity. The beds are comfortable. If you need moe blankets or pillows just ask! Rooftop pool is a nice plunge pool with good views of surroundings. Free breakfast was awesome! Location is amazing - a croft from Ley department store and a block or two from the Malecon, Starbucks, etc.

Excellent location, great price, excellent customer service, rooms are very clean and modern. The only negative was outside the hotel, a travel agency right next to the hotel they sold us a package to "la Isla del Amor' and he mislead us, the sales person name was HUMBERTO and he should be reported. This hotel is Great!

The hotel was good for the price. Excelent location, good decoration,always was clean.

The hotel is a wonderful location, really near to the Malecon. The room itself was small, but big enough for the price. The tv/ac work great. The wifi was pretty good overall, too. Hair dryer and small travel goods were provided in the room. Water for brushing your teeth was left by the maids each day. The front staff was friendly. The beds, as many reviewers stated, are way too hard. By the last night I couldn't sleep on my left side because my hip was tender. There was no blanket on the bed either. I also wish the room would have had a safety deposit box. We didn't see any cockroaches as some had seen. They had little plastic covers for the shower drain to prevent this.

Close to the malecon. Perfect location . Room was modern and staff was great. Great value too.

Av. Mexico # 1125 Puerto Vallarta JAL

Hotel highlights

  • Walking distance to Malecon
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Downtown Puerto Vallarta, Hotel Portonovo Plaza is adjacent to Teatro Vallarta and within a 10-minute stroll of Malecon. This 3-star hotel has 45 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's in central Puerto Vallarta and also a short walk from Camarones Beach and Caballito.


Dining

Free breakfast is included with your stay. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service.


Rooms

All 45 air-conditioned rooms feature free local calls, safes, and desks. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.


Property features

At Hotel Portonovo Plaza, guests enjoy features like an outdoor pool, a fitness center, and a rooftop terrace. You can put free parking to good use if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Guest reviews for Hotel Portonovo Plaza

Everyone (10) Couples (6) Business (1) Family (3) Friends (8) Other (12)
4
Everyone

Hotel is simple but very clean. Excellent location and close walk to everything. Hotel was very clean and staff was very friendly and accommodating. Beds are a little stiff/hard but not horrible. Free breakfast was a bonus. Would recommend this hotel to someone not looking for a fancy place but somewhere comfortable and clean and close to everything.

By , from cleveland, ohio on Mar 16, 2018

Review comment responded on Mar 21, 2018

We appreciate your evaluation and comments. We are pleased to know that the location was convenient for you and that in general terms I enjoy your stay. We will take your observation about the beds in order to provide a better service. Thanks for staying with us.

4

accessibility

Everyone

4 days without an elevator. Didn't like that at all

By , from Puerto Vallarta on Feb 20, 2018

Review comment responded on Feb 20, 2018

We appreciate your evaluation and comments. Thanks for staying with us. We regret that you suffer from the lack of a lift, we try to be as clear as possible by posting on the portals to avoid inconvenience. Come back soon!

4

great location

Everyone

This hotel is in a great location just a block from the beach. Breakfast was excellent and the 2 gals running the breakfast buffet were fabulous. Rooms are very small but clean. Beds are very hard! This hotel should invest in an ice machine! Hotel personnel were very accommodating!

By , from Alaska on Jan 25, 2018

Review comment responded on Jan 30, 2018

We appreciate your evaluation and comments. We are pleased to know that the location was convenient for you and that in general terms I enjoy your stay. We will take your comment about the ice machine in order to provide a better service. Thanks for staying with us.

3
Everyone

Staff friendly and very kind. Breakfast excellent

By , from las vegas on Jan 10, 2018

Review comment responded on Jan 15, 2018

We appreciate your evaluation and comments. We are pleased to know that I enjoy your stay as well as that the staff made you feel welcome and that the breakfast was to your liking. Thanks for staying with us.

4

ok hotel close to the malecon

Everyone

We stayed 5 nights, my wife and I wanted to be close to the Malecon, she loves all the little shops. They had a very good breakfast, which was the best part our stay. The bed was kinda hard, room was kinda small, the pool was nice but small to.

By , from Springfield OR on Oct 26, 2017

Review comment responded on Nov 7, 2017

We appreciate your evaluation and comments. We are pleased to know that I enjoy your stay as well as that the location is convenient for you. We regret that the bed did not provide the comfort you were looking for. Thanks for staying with us. Come back soon!

4

excellent price

Everyone

2nd time for us at this hotel. Hotel Is simple and not fancy but great for the price. We don't spend much time in the hotel so it works out great for us. Clean rooms and friendly staff. Free breakfast was an extra bonus.

By on Mar 21, 2017

Review comment responded on Mar 23, 2017

We appreciate your evaluation. We are happy to read your comment and know that you enjoyed your stay with us. Thanks for your comments in general and for staying with us

4

nice small hotel within 2 miles of most things

Everyone

easy check in and out decent free breakfast survey is more of a pain

By , from cleveland on Mar 8, 2017

Review comment responded on Mar 13, 2017

Thank you for your evaluation. We regret the incident with the shower, we have passed your comments to maintenance in order to improve a better service. We are glad to know that the staff was friendly and the location was convenient also that you enjoy the breakfast. Thank you for staying with us.

4

clean hotel, close to downtown and beaches.

Everyone

stayed here for my birthday weekend and enjoyed this hotel. close to everything i needed and was very clean. staff was helpful and spoke english. pool was kind of small and the so called fitness center had only 2 pieces of equipment. loved the rooftop view. breakfast was decent

By , from Chicago on Feb 21, 2017

Review comment responded on Feb 25, 2017

Thanks for staying with us! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments about the blankets we will get you to management in order to give a better service. Also we are glad to know that the staff was excellent with you.

3

on a dime?

Everyone

Good hotel for sleeping and breakfast included. Inexpensive. Staff helpful and friendly. Jesus walked my laundry over to the laundromat for me and picked it up. Helped our friends find us at one point. No amenities really but clean. Very hard beds just so you know. A place to sleep not hang out really.

By , from Minnesota on Jan 22, 2017

Review comment responded on Jan 25, 2017

Thank you for your evaluation. We regret that you felt hard the beds and it did let you rest. We are placed to know that the staff was helpful. Thank you for staying with us.

4

small but nice rooms!

Everyone
Just across the street!

The rooms are very small but nice and clean! The buffet was good but ribs and hot dogs for breakfast at 9 am was a little strange! The staff was bi lingual and friendly. The beds were the only problem! As i have seen in many reviews more than one night on the rock hard flint stone beds will destroy your back. My wife has no back problems but was in pain after 1 night. We had to buy some foam and put it over the top!

By on Dec 8, 2016

Review comment responded on Dec 10, 2016

We appreciate your evaluation. We are happy to know that the room and the cleaning were to your liking, as well as the treatment of the staff. We regret that the bed will be uncomfortable for you and your wife, our mattresses are orthopedic but they are a bit hard. Thank you for staying with us!