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Sheraton Puerto Rico Hotel & Casino

4.0 out of 5.0

Recent guest reviews

We absolutely LOVED this hotel! We had a girls trip and this was the perfect hotel for us, nice clean rooms, amazing restaurant, and we loved the pool. The hotel itself is located close to everything (old San Juan, restaurants, clubs...) But what we loved the most was the staff, what a bunch of outgoing friendly people❤️ I really recommend this hotel, we will defiently be back very soon.

Great hotel and in a great location. Staff was friendly and very helpful in finding activities, food and beaches in the area.

Hotel is nice, good for adults- not the greatest for families. Pool is super tiny for this large hotel. I didn't like the picture used to represent the hotel- kinda looks like a beach in front of the hotel which it's not.....my second time here but I don't think I'll ever go back.

Friendly convenient what more do I need to say. Would go there again

I would definitely recommend the Sheraton..it was clean comfortable and afforable....the staff goes out their way to help and make your stay comfortable...beautiful facilities

It was great I loved it.. great food people very friendly always helpful.. I would definitely stay again

I checked out at 1 am to catch my plane I miss my plane and they let me come back to my room

clean hotel, perfect for a convention stay, but if wanting beach activity then pick a closer location. Management did not refund me when i canceled or credit me when I checked out 2 nights ahead to relocate, will not stay there again.

Everything was GREAT!!! Except for the fact that I was there 8 days with no fridge or microwave in room!!! REALLY SHOULD CONSIDER PROVIDING THOSE WHEN CUSTOMERS SPEND OVER $3000.00 x 2 rooms total $6000.00 spent.... Staff was great...

Great overall experience and value. Restaurants are very good, staff is very friendly and knowledgeable. Well worth it!

We asked for a mini fridge in the morning, and had to make 2 more calls before it was delivered in the evening. Every thing seemed to take at least 2 calls to have any request taken care of.

The hotel staff was amazing, they upgraded our room after I booked a double bed instead of a single. They gave complementary free drinks and even recommend local places for us to explore . Very friendly staff! The room was nice, nothing to amazing but was comfortable . The hotel is not as close to the beach as the website makes it seem, but with uber only being 3 dollars it wasn't too bad. I would recommend staying away from the Mexican restaurant ficus that is a 2 minute walk, IT IS HORRIBLE. Puerto Rico is a very beautiful place with wonderful people and i loved staying at this hotel!

We was on the 12 floor and had the city view it was breathtaking and beautiful, the rooms were clear and the staffs was supper friendly.

It was a beautiful experience being in Puerto Rico . . .

The building was clean staff was friendly. At check- in the staff was ready to accept my request.

My fiancé and I stood at the Sheraton for 4 days. The hotel is beautiful. I loved the infinity pool and pool area. Our room was cleaned daily and the hotel was located to beaches and only 10-15 mins away from old San Juan. They even let us get a later check in free of charge and upgraded our room when we first arrived. Next time I am in San Juan, I would definitely stay at the Sheraton again. The only thing I did not like and have a complaint about was the room service prices. We paid $56 for chicken wings, French fries, and a quesadilla. Other than that everything else was great.

Very nice and close to the cruise ship terminal, A shuttle would be a plus.

At the check in, i noticed the hotel room did not look anything like the pictures that were posted online, the pictures were very deceiving they did not contain all of the amenities and i was falsely misled. also the housekeeping was horrible , when i first arrived there was feces and urine stains, i reported it to the managers and still i did not get my room or sheets changed for 3 days into my stay. I was there for a total of 5 days and my room wasnt cleaned until the 4th day. This was the most disgusting experience ever and i would like a full refund of the total amount spent which was 1,764$ i booked through orbitz, and i feel as if Orbitz and or Sheraton Hotel & Casino Should fully return my money. As soon as Possible!!

I enjoy staying at the Sheraton for the first time, everything was great, the cleaning lady Sandra was amazing always very helpful, the pool is great, its a great hotel to stay I definitely recommend it

We had a great weekend stay here for 7 girls. Upon arrival Patrice at the front desk checked us in and was very accommodating. She assisted us with a room upgrade as well as late check out. "Sea view" rooms are more of a pool view since the hotel is near a port and not really a beach or ocean. The food at the pool is fairly slow and nothing amazing, but it wasn't bad. Best food we had was at Metropol. Yadi the bartender was AMAZING! She was very friendly, made great recommendations, as well as listed some places we should visit outside of the hotel. Be sure to try her dewars and coconut water drink as well as the gallenta lunch dish. Overall I did like the hotel and the staff was all very helpful and friendly.

Room options

Club Room

Full 2 | King 1 | Sleeps 4

Deluxe Room

Full 2 | Sleeps 4

Executive Suite

King 1 | Sleeps 4

Sundeck Suite

King 1 | Sleeps 4

Guest reviews for Sheraton Puerto Rico Hotel & Casino

Everyone (33) Couples (101) Business (23) Family (50) Other (20) Friends (21)
5

beautiful hotel with amazing staff

Everyone

We absolutely LOVED this hotel! We had a girls trip and this was the perfect hotel for us, nice clean rooms, amazing restaurant, and we loved the pool. The hotel itself is located close to everything (old San Juan, restaurants, clubs...) But what we loved the most was the staff, what a bunch of outgoing friendly people❤️ I really recommend this hotel, we will defiently be back very soon.

By , from Queens, NY on Sep 18, 2017

5

great hotel

Everyone

Great hotel and in a great location. Staff was friendly and very helpful in finding activities, food and beaches in the area.

By , from New York, New York on Sep 3, 2017

3

nice hotel for adults- not too family friendly!

Everyone

Hotel is nice, good for adults- not the greatest for families. Pool is super tiny for this large hotel. I didn't like the picture used to represent the hotel- kinda looks like a beach in front of the hotel which it's not.....my second time here but I don't think I'll ever go back.

By , from Pelham, NY on Sep 2, 2017

5

great iverakk

Everyone

Friendly convenient what more do I need to say. Would go there again

By on Sep 1, 2017

4

great stay..

Everyone

I would definitely recommend the Sheraton..it was clean comfortable and afforable....the staff goes out their way to help and make your stay comfortable...beautiful facilities

By , from NY on Aug 25, 2017

5
Everyone

It was great I loved it.. great food people very friendly always helpful.. I would definitely stay again

By on Aug 23, 2017

5

perfect staff

Everyone

I checked out at 1 am to catch my plane I miss my plane and they let me come back to my room

By , from washington dc on Aug 21, 2017

3

opposite side of beaches.

Everyone

clean hotel, perfect for a convention stay, but if wanting beach activity then pick a closer location. Management did not refund me when i canceled or credit me when I checked out 2 nights ahead to relocate, will not stay there again.

By on Aug 19, 2017

4
Everyone

Everything was GREAT!!! Except for the fact that I was there 8 days with no fridge or microwave in room!!! REALLY SHOULD CONSIDER PROVIDING THOSE WHEN CUSTOMERS SPEND OVER $3000.00 x 2 rooms total $6000.00 spent.... Staff was great...

By , from Los Angeles Ca on Aug 3, 2017

5

nice hotel. close to everything.

Everyone

Great overall experience and value. Restaurants are very good, staff is very friendly and knowledgeable. Well worth it!

By , from Corpus Christi, TX on Jul 30, 2017