Skip to main content
Beginning of main content

Sheraton Puerto Rico Hotel & Casino

4.0 out of 5.0

Recent guest reviews

We asked for a mini fridge in the morning, and had to make 2 more calls before it was delivered in the evening. Every thing seemed to take at least 2 calls to have any request taken care of.

The hotel staff was amazing, they upgraded our room after I booked a double bed instead of a single. They gave complementary free drinks and even recommend local places for us to explore . Very friendly staff! The room was nice, nothing to amazing but was comfortable . The hotel is not as close to the beach as the website makes it seem, but with uber only being 3 dollars it wasn't too bad. I would recommend staying away from the Mexican restaurant ficus that is a 2 minute walk, IT IS HORRIBLE. Puerto Rico is a very beautiful place with wonderful people and i loved staying at this hotel!

We was on the 12 floor and had the city view it was breathtaking and beautiful, the rooms were clear and the staffs was supper friendly.

It was a beautiful experience being in Puerto Rico . . .

The building was clean staff was friendly. At check- in the staff was ready to accept my request.

My fiancé and I stood at the Sheraton for 4 days. The hotel is beautiful. I loved the infinity pool and pool area. Our room was cleaned daily and the hotel was located to beaches and only 10-15 mins away from old San Juan. They even let us get a later check in free of charge and upgraded our room when we first arrived. Next time I am in San Juan, I would definitely stay at the Sheraton again. The only thing I did not like and have a complaint about was the room service prices. We paid $56 for chicken wings, French fries, and a quesadilla. Other than that everything else was great.

Very nice and close to the cruise ship terminal, A shuttle would be a plus.

At the check in, i noticed the hotel room did not look anything like the pictures that were posted online, the pictures were very deceiving they did not contain all of the amenities and i was falsely misled. also the housekeeping was horrible , when i first arrived there was feces and urine stains, i reported it to the managers and still i did not get my room or sheets changed for 3 days into my stay. I was there for a total of 5 days and my room wasnt cleaned until the 4th day. This was the most disgusting experience ever and i would like a full refund of the total amount spent which was 1,764$ i booked through orbitz, and i feel as if Orbitz and or Sheraton Hotel & Casino Should fully return my money. As soon as Possible!!

I enjoy staying at the Sheraton for the first time, everything was great, the cleaning lady Sandra was amazing always very helpful, the pool is great, its a great hotel to stay I definitely recommend it

We had a great weekend stay here for 7 girls. Upon arrival Patrice at the front desk checked us in and was very accommodating. She assisted us with a room upgrade as well as late check out. "Sea view" rooms are more of a pool view since the hotel is near a port and not really a beach or ocean. The food at the pool is fairly slow and nothing amazing, but it wasn't bad. Best food we had was at Metropol. Yadi the bartender was AMAZING! She was very friendly, made great recommendations, as well as listed some places we should visit outside of the hotel. Be sure to try her dewars and coconut water drink as well as the gallenta lunch dish. Overall I did like the hotel and the staff was all very helpful and friendly.

It's location is perfect. No crowds, nor annoying traffic. Cabs are quickly available, and everything is minutes away. The Pool is beautiful, and the restaurants are great.

I would like to say that our trip was outstanding. My family and I (my son his wife my daughter and her friend and my other half) took some time together for a little R&R. The stay at the hotel was great. The housekeeping staff was the greatest and I would like to give a shout out for Reinaldo Rivera for going over and beyond.

me and my aiatwr stayed here for three days it is a great hotel.loved it

Hotel was great better then I imagine it would be, the staff is super nice and helpful, everything was great. Plan on going to San Juan again next year and that would be my choice of hotel to stay at.

Once I arrived I was greeted at the entrance, then when I went to check in the man was very polite and nice, and took "no question is a dumb question" policy to heart. After getting into my room, it was gorgeous! The bed was so comfortable. With the three restaurants and 24 hour room service, every person was exceptionally nice. The bars were a little pricey, but the bar tenders were social and sweet. Everyone spoke English and Spanish, so it was super easy to understand everyone.

The staff always ready to solve any concerns.they treat you lake family.

Easy location in the middle of the island to get to both sides. Super clean and staff was super helpful/nice. Only thing was pool and pool bar could've stayed open later but pool was just right if you just want to escape to a hotel for a swim and sunshine

The hotel was very nice clean, everyone was so friendly and approachable: my first room smelled a little funny but the staff easily gave me a different room that I was happy with. Also the concierge desk needs a little help. They didn't have too much info.

My sister and I had a great stay - we enjoyed the amazing infinity pool, got to watch the Patriots win on the big screen in the hotel bar, and found all of the staff to be helpful and friendly. The location was perfect - close to Old San Juan, lots to explore!

Great service at checkin! It was late, and we were able to get into our room and relax! Nice ammenities. We had some great appetizers at the bar, with our wine, and the bar staff was very cordial, and an asset to San Juan tourists, and visitors:).

200 Convention Boulevard San Juan

Hotel highlights

  • Steps from Puerto Rico Convention Center
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in Santurce, Sheraton Puerto Rico Hotel & Casino is adjacent to Puerto Rico Convention Center with other popular attractions like San Juan Cathedral within a within a few miles (5 km). This 503-room, 4-star hotel has a full-service spa, a casino, and 5 restaurants. Near the airport, it's also near La Fortaleza - Palacio de Santa Catalina and San Juan Gate.


Dining

This hotel is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 11 AM.


Rooms

All of Sheraton Puerto Rico Hotel & Casino's 503 soundproofed rooms provide iPod docks, coffee makers, and free local calls. 40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer spring water baths, hair dryers, and designer toiletries. Other amenities include free bottled water, laptop-compatible safes, and ironing boards.


Property features

Guests of Sheraton Puerto Rico Hotel & Casino have access to a full-service spa, a casino, and an outdoor pool. Parking is available for USD 18 per night (USD 25 per day for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a 24-hour fitness center, free WiFi in public areas, and 25 meeting rooms.

Room options

Club Room

Full 2 | King 1 | Sleeps 4

Deluxe Room

Full 2 | Sleeps 4

Executive Suite

King 1 | Sleeps 4

Sundeck Suite

King 1 | Sleeps 4

Guest reviews for Sheraton Puerto Rico Hotel & Casino

Everyone (23) Couples (101) Business (23) Family (50) Other (20) Friends (21)
3

hotel was ok, but don't expect anything quick.

Everyone

We asked for a mini fridge in the morning, and had to make 2 more calls before it was delivered in the evening. Every thing seemed to take at least 2 calls to have any request taken care of.

By , from Massachusetts on May 29, 2017

5

lovely stay

Everyone

The hotel staff was amazing, they upgraded our room after I booked a double bed instead of a single. They gave complementary free drinks and even recommend local places for us to explore . Very friendly staff! The room was nice, nothing to amazing but was comfortable . The hotel is not as close to the beach as the website makes it seem, but with uber only being 3 dollars it wasn't too bad. I would recommend staying away from the Mexican restaurant ficus that is a 2 minute walk, IT IS HORRIBLE. Puerto Rico is a very beautiful place with wonderful people and i loved staying at this hotel!

By , from Oklahoma city on May 27, 2017

5

the hotel meet our expectations....

Everyone

We was on the 12 floor and had the city view it was breathtaking and beautiful, the rooms were clear and the staffs was supper friendly.

By , from Yonkers new York on May 8, 2017

4
Everyone

It was a beautiful experience being in Puerto Rico . . .

By on May 8, 2017

4

nice hotel

Couples

The building was clean staff was friendly. At check- in the staff was ready to accept my request.

By on May 2, 2017

5

great vacation

Everyone

My fiancé and I stood at the Sheraton for 4 days. The hotel is beautiful. I loved the infinity pool and pool area. Our room was cleaned daily and the hotel was located to beaches and only 10-15 mins away from old San Juan. They even let us get a later check in free of charge and upgraded our room when we first arrived. Next time I am in San Juan, I would definitely stay at the Sheraton again. The only thing I did not like and have a complaint about was the room service prices. We paid $56 for chicken wings, French fries, and a quesadilla. Other than that everything else was great.

By , from New York on Apr 22, 2017

5
Everyone

Very nice and close to the cruise ship terminal, A shuttle would be a plus.

By on Apr 13, 2017

1

i had a reallybad time with the overall experience

Everyone

At the check in, i noticed the hotel room did not look anything like the pictures that were posted online, the pictures were very deceiving they did not contain all of the amenities and i was falsely misled. also the housekeeping was horrible , when i first arrived there was feces and urine stains, i reported it to the managers and still i did not get my room or sheets changed for 3 days into my stay. I was there for a total of 5 days and my room wasnt cleaned until the 4th day. This was the most disgusting experience ever and i would like a full refund of the total amount spent which was 1,764$ i booked through orbitz, and i feel as if Orbitz and or Sheraton Hotel & Casino Should fully return my money. As soon as Possible!!

By , from New York on Apr 8, 2017

5

nice hotel

Everyone

I enjoy staying at the Sheraton for the first time, everything was great, the cleaning lady Sandra was amazing always very helpful, the pool is great, its a great hotel to stay I definitely recommend it

By , from New Haven, Connecticut on Apr 5, 2017

4

great bachelorette party

Everyone
View from 709 View from 709 View from 709

We had a great weekend stay here for 7 girls. Upon arrival Patrice at the front desk checked us in and was very accommodating. She assisted us with a room upgrade as well as late check out. "Sea view" rooms are more of a pool view since the hotel is near a port and not really a beach or ocean. The food at the pool is fairly slow and nothing amazing, but it wasn't bad. Best food we had was at Metropol. Yadi the bartender was AMAZING! She was very friendly, made great recommendations, as well as listed some places we should visit outside of the hotel. Be sure to try her dewars and coconut water drink as well as the gallenta lunch dish. Overall I did like the hotel and the staff was all very helpful and friendly.

By , from nyc on Mar 27, 2017