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Holiday Inn Ponce & Tropical Casino

3.0 out of 5.0

Recent guest reviews

Staff quickly gave us a new room after we discovered ants passing through holes in the ceiling in a corner - of our third floor room While at the desk getting our new room I saw a list of problem rooms that had been taken out of service, and of the 5 listed, no other room had reported ants. And our second room was fine.

Muy acorde con lo que buscaba y el servicio de calidad.

Great location. Easy to get to and close to attractions. Had a slight problem with TV and the staff corrected the situation quickly and to our satisfaction. Would definitely stay there again!

Let me start by saying what an awesome staff this hotel has. Everyone is very nice and helpful. I left my wedding ring here and housekeeping turned it in and the hotel staff promptly Fed ex'd it to me. How refreshing to know there are still honest people in the world. I'm so very thankful In regards to the actual hotel. It has amazing views and is in a great location. The room felt damp in general. I realize it's near to the beach but there needs to be better moisture control. The bed and pillows were comfy. The pool could've used some cleaning, I saw a cigarette butt and bugs in it but it is off season so that's probably why. The crib they provided for my infant at no charge was great. Overall, I enjoyed my stay. The restaurant was very good. I would definitely recommend this hotel. The good far outweighs any of the negatives.

The bed skirt was filthy, had dried blood stains, perfect for CSI or an episode of Snapped! Blood stains on the curtain, mucus on inside of lampshade, cake crumbs all around the carpet, never vacuumed prior to us entering room. Mini refrigerator wobbles because the cabinet is deteriorating on the bottom, the wood is split, rotten and ready to collapse. When I showed pictures to the front desk staff person, she said the room is going to be remodeled. This is no excuse. I thought I was bitten by possible bed bugs. I awoke with 8 bites on my legs and she said "Oh, were they ants". This staff person did not seem concern at all. This room is beyond dirty, mosquito or bed bugs infested while you sleep. There is no way this room was properly cleaned. I would not recommend staying here, a waste of time, money. I arrived at 4:30a.m. hoping to get in the room early, the morning staff person was not helpful, accommodating or courteous. I felt that we interrupted his laziness, he was not at the front but in an office. We had to call out for someone to talk to us!

was greeted by a fantastic clerk. She did an amazing checking service. She gets a ten. Provided us with a wonderful room. Everything was nice and clean. Pool was nice and water was nice and warm. Restaurant service was a ten and checking out another ten. Infill recommend it to anyone

This is a wonderful retreat hotel. Although it is a little distance from Ponce, the facility itself is excellent. Large comfortable rooms, a great pool, stylish casino,bar, and restaurant.. An oasis after a road trip.

the hotel was awesome!!! truly recommend a must see

I stayed here with my children ages 5 and 11. The pool was great. The kids loved the game room. Staff was great and friendly. I would stay here again.

Wonderfun hotel, very clean and excellent room comfort. I will recommend it.

I used to stay at the Hilton- But you can't compare what you get for the price at the Holiday Inn. Also I prefer the cozy and informal setting. I feel at home. I will stay at the Ponce Holiday Inn when in the area.

Hotel staff is outstanding,everyone is very nice,no complaints

Great location ,very outgoing staff, friendly environment.

Great hotel for the price++++++++++++++will stay here again in the future

this hotel is a little dated but always nice to stay at. the view of the ocean from the hill is absolutely beautiful. I would definitely recommend it. I enjoy staying there everytime I visit Ponce.

The Holiday Inn in Ponce is a better than average hotel. It has a great casino, a big pool with a beautiful view to the Caribbean Sea, and a nice restaurant. On the down side the hotel stand by itself on a mountain top making a rental car a must to move around town.

It was good but I would have liked a better price, I am a teacher and I got there at 9:00 p.m and left at 7:30 because I was going to a competition. They did not make a good price offer. I stayed because i did not want to drive at 4:00 in the morning, But the hotel was very beautiful.

Good trip. Had fun no stress. Will go again. The beaches are clean, weather was nice.

Hotel cleanliness and hotel staff were great! The olny thing the room had an old mildew smell, I would suggest maybe air freshers. The pictures do nothing for the pool, it goes from 3 to 10 feet which is great. I would stay here again...Now the hotel Tropical Casino which runs separately security were NASTY AND RUDE...

3315 Ponce By Pass Ponce

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Casino

Holiday Inn Ponce & Tropical Casino places you within a 10-minute drive of Vicens Coliseum and Montaner Stadium. This 3-star hotel welcomes guests with 116 rooms and conveniences like a casino, an outdoor pool, and free in-room WiFi. Cardona Island Light is also nearby.


Dining

In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. Order from room service to satisfy your hunger without leaving your room. Start each morning with breakfast, available for a fee.


Rooms

All 116 air-conditioned rooms provide balconies, microwaves, and refrigerators. Guests can expect LED TVs with digital channels, along with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers. Minibars, coffee makers, and free newspapers are also available.


Property features

At Holiday Inn Ponce & Tropical Casino, guests enjoy a casino, an outdoor pool, and a fitness center. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Room options

Standard Room

King 1 | Full 1 | Sleeps 4

Room, 2 Double Beds, Balcony

Full 2 | Sleeps 4

Room, 2 Double Beds, Balcony, Pool View

Full 2 | Sleeps 4

Room, 1 King Bed, Balcony, City View

King 1 | Sleeps 2

Guest reviews for Holiday Inn Ponce & Tropical Casino

Everyone (6) Couples (9) Business (5) Family (9) Other (4) Friends (1)
3

an ok place

Everyone

Staff quickly gave us a new room after we discovered ants passing through holes in the ceiling in a corner - of our third floor room While at the desk getting our new room I saw a list of problem rooms that had been taken out of service, and of the 5 listed, no other room had reported ants. And our second room was fine.

By , from Connecticut on Jul 18, 2017

5

awesome

Everyone

Great location. Easy to get to and close to attractions. Had a slight problem with TV and the staff corrected the situation quickly and to our satisfaction. Would definitely stay there again!

By , from R on Mar 4, 2017

4

honest review..the good and the bad

Everyone

Let me start by saying what an awesome staff this hotel has. Everyone is very nice and helpful. I left my wedding ring here and housekeeping turned it in and the hotel staff promptly Fed ex'd it to me. How refreshing to know there are still honest people in the world. I'm so very thankful In regards to the actual hotel. It has amazing views and is in a great location. The room felt damp in general. I realize it's near to the beach but there needs to be better moisture control. The bed and pillows were comfy. The pool could've used some cleaning, I saw a cigarette butt and bugs in it but it is off season so that's probably why. The crib they provided for my infant at no charge was great. Overall, I enjoyed my stay. The restaurant was very good. I would definitely recommend this hotel. The good far outweighs any of the negatives.

By , from dc on Dec 19, 2016

5

excellent view, service, food and staff

Everyone

By , from miami, fl on Oct 5, 2016

Review comment responded on Nov 2, 2016

Dear Aixa, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope to welcome you back to the hotel in the near future.

1

better off renting a condo!

Everyone
Nasty Nasty Scary Nasty

The bed skirt was filthy, had dried blood stains, perfect for CSI or an episode of Snapped! Blood stains on the curtain, mucus on inside of lampshade, cake crumbs all around the carpet, never vacuumed prior to us entering room. Mini refrigerator wobbles because the cabinet is deteriorating on the bottom, the wood is split, rotten and ready to collapse. When I showed pictures to the front desk staff person, she said the room is going to be remodeled. This is no excuse. I thought I was bitten by possible bed bugs. I awoke with 8 bites on my legs and she said "Oh, were they ants". This staff person did not seem concern at all. This room is beyond dirty, mosquito or bed bugs infested while you sleep. There is no way this room was properly cleaned. I would not recommend staying here, a waste of time, money. I arrived at 4:30a.m. hoping to get in the room early, the morning staff person was not helpful, accommodating or courteous. I felt that we interrupted his laziness, he was not at the front but in an office. We had to call out for someone to talk to us!

By , from New York on Apr 28, 2016

5

a trip for two

Couples

was greeted by a fantastic clerk. She did an amazing checking service. She gets a ten. Provided us with a wonderful room. Everything was nice and clean. Pool was nice and water was nice and warm. Restaurant service was a ten and checking out another ten. Infill recommend it to anyone

By on Jul 10, 2015

5

oasis

Couples

This is a wonderful retreat hotel. Although it is a little distance from Ponce, the facility itself is excellent. Large comfortable rooms, a great pool, stylish casino,bar, and restaurant.. An oasis after a road trip.

By on Feb 9, 2015

5

awesome

Families

the hotel was awesome!!! truly recommend a must see

By on Jan 14, 2015

4

great for families with children

Families

I stayed here with my children ages 5 and 11. The pool was great. The kids loved the game room. Staff was great and friendly. I would stay here again.

By on Aug 11, 2014

4

excellent hotel

Families

Wonderfun hotel, very clean and excellent room comfort. I will recommend it.

By on May 4, 2014