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Embassy Suites by Hilton San Juan Hotel & Casino

3.5 out of 5.0

Recent guest reviews

Location was perfect, close to the beach & stores. Easy access to airport. The only issue was parking, the hotel does not provide free parking, other than that everything was great.

You can't match this quality and the amenities for the price! Great breakfast and happy hour. Very helpful staff at checkin and throughout our stay. Perfect location to get around to see the area

Everyone one was super friendly, helpful and the hotel was clean very close to everything, I would definitely stay here again .

hospitality was excellent and I will come back . Enjoyed the food and excellent drinks. was able to walk the town area and nice location.

The hotel staff was excellent. Everyone was so friendly and helpful. The hotel itself is very well kept up.. only issues were towels and toilet paper being stocked in the rooms but that was easily resolved calling housekeeping. However, it should be standard to keep two rolls of toilet paper in the room at all times and a room of 4 people should at least have one towel each. The pool area was beautiful. The bar staff and the small store staff were the only staff I encountered the entire time that were less than friendly. The morning breakfast staff was amazing. The hotel is very convenient to the beach and downtown area. I really enjoyed my stay here and would stay again.

I enjoyed my mini vacation. I now know I have schedule it with a few more days. I really love the hospitality of the manager from the restaurant of El Patio within the Embassy Suites. She worked aline and still provided my companion and excellent customer service. Oh, I also enjoyed the meals. Thank you.

This Hotel was Great ! I liked that i was so family friendly with a large pool, yet also catered to people without families. (e.g. Onsite Gambling room, Open bar, Upscale Restaurant etc.) Yet the ambiance was relaxing and pleasant. Rooms are maintained very well, and large. The breakfast was great. Many choices, and special orders were permitted. Parking garage was easy access, and on prem. The hotel location was central to all our day trips to Old San Juan, San Juan and even to the East. Airport is very close and our Charlie Rental took us to and from the Airport with Ease. I recommend this Hotel to All who want to visit PR. !! Thanks again.

No balcony, windows don't open. Staff doesn't even smile. Only one friendly knowledgeable staff Blanca. Area was dead. No social night out. Boringgggg. And all they have is burger king and Wendy's and outback. I might as well have gone to Miami (well Miami had better eats and nights out)

Hotel was nice and had friendly staff. I love happy hour at this Embassy Suites. Both Bartenders were very fast and the drinks tasted good.

Hotel was very nice, the beach was a couple blocks away. Nice pool area. The view wasn't good..but overall it was a good hotel.

Friendly and helpful employee,close to the beach,good food,clean

Hotel was nice and the breakfast and happy hour was good. The walk to the beach was easy just have to remember to walk to the left on the beach to get chairs. The only issue we had was our a/c wouldn't get cold enough for us at night.

Nice pool but COLD, 5 minute walk to beach. If they run out of embassy chairs there is a guy who rents nice ones for $4 a day. Very relaxing vacation and close to airport

I have stayed at Embassy Suites in many locations, and this property met all expectations. Large suites, comfortable beds and great amenities. Spacious and inviting, also a great value (even better if you are a Hilton Honors member). From the free, full made-to-order breakfast to the two hours of free adult beverages & snacks in the evening, this property is something to look forward to. An amazing pool and very close proximity to the airport make this hotel the best choice for a few days stay in Puerto Rico. In-house Outback Steakhouse for dinner, the Patio restaurant for lunch and a convenience store means that you don't really have to leave the property. However, other sights and pleasures of San Juan are very close at hand, should you have the time to explore San Juan. I also enjoyed the casino on the grounds, and all the staff were top-notch. I would happily stay here again, and plan to.

This hotel Was recommended to me by my sister in law. The pool was nice not too crowded. The free happy hour and breakfast was pretty good for being free. The room was clean and well taken care of. Hotel was also very close to the airport. Overall great experience.

This hotel is bigger than appears...the pool doesn't close until 11:00pm and that was my highlight, the hot tub was clean and big...hotel rooms are spacious too!

Near beach, supermarket, fast food and authentic restaurants. Free breakfast is so-so but it gets the job done. Happy hour is hit or miss.. a Staff is great.. Concierge is lost!!! Pool is big and quiet..

Overall great experience except for the hotel staff. Spoke to a manager JoMarie, and she was very rude answering my basic questions. Like she was to busy for the customers. Very disappointed. Overall food, pool, casino staff, and rooms were great.

It was nice , hotel was clean and happy hour was nice. Great pool

Roaches in room, lazy staff, inattentive to needs and complaints. Hilton should be embarrassed! Spoke with staff and management several times, little care or concern shown!

8000 Tartak Street Carolina

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Casino

Located in Isla Verde, Embassy Suites by Hilton San Juan Hotel & Casino is within a few miles (5 km) of sights such as Barbosa Park and San Jorge Children's Hospital. This 3.5-star resort has 313 guestrooms and offers conveniences like 3 restaurants, a casino, and an outdoor pool. Near the airport, the resort is also close to Jose Miguel Agrelot Coliseum and The Mall of San Juan.


Dining

Free cooked-to-order breakfast is included with your stay and awaits you each morning. Enjoy dining at El Patio Latin Bar Cafe, one of 3 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.


Rooms

All of Embassy Suites by Hilton San Juan Hotel & Casino's 313 rooms are air-conditioned and have an array of amenities, including iPod docks, sofa beds, and microwaves. 55-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and free weekday newspapers are also available.


Property features

Embassy Suites by Hilton San Juan Hotel & Casino features a casino, an outdoor pool, and a children's pool. Valet parking is available for USD 23.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a fitness center, a spa tub, and free WiFi in public areas.

Room options

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Suite, 2 Double Beds, Non Smoking

Full 2 | Sleeps 5

Suite, 1 King Bed, Non Smoking (Top Floor)

King 1 | Sleeps 4

Suite, 2 Double Beds, Non Smoking (High Floor)

Full 2 | Sleeps 5

Guest reviews for Embassy Suites by Hilton San Juan Hotel & Casino

Everyone (27) Couples (99) Business (18) Family (87) Friends (32) Other (13)
4
Everyone

Location was perfect, close to the beach & stores. Easy access to airport. The only issue was parking, the hotel does not provide free parking, other than that everything was great.

By on Jun 7, 2017

Review comment responded on Jun 15, 2017

Dear Guest: Thank you for staying with us and for sharing your experience. Glad you enjoyed it. We hope to welcome you back soon!

5

great quality

Everyone

You can't match this quality and the amenities for the price! Great breakfast and happy hour. Very helpful staff at checkin and throughout our stay. Perfect location to get around to see the area

By on May 20, 2017

4

very nice comfortable friendly hotel

Everyone

Everyone one was super friendly, helpful and the hotel was clean very close to everything, I would definitely stay here again .

By on May 10, 2017

5

very nice place

Everyone

hospitality was excellent and I will come back . Enjoyed the food and excellent drinks. was able to walk the town area and nice location.

By , from Michigan on Apr 26, 2017

5

family getaway

Everyone

The hotel staff was excellent. Everyone was so friendly and helpful. The hotel itself is very well kept up.. only issues were towels and toilet paper being stocked in the rooms but that was easily resolved calling housekeeping. However, it should be standard to keep two rolls of toilet paper in the room at all times and a room of 4 people should at least have one towel each. The pool area was beautiful. The bar staff and the small store staff were the only staff I encountered the entire time that were less than friendly. The morning breakfast staff was amazing. The hotel is very convenient to the beach and downtown area. I really enjoyed my stay here and would stay again.

By , from New Jersey on Apr 25, 2017

5

sad to leave so soon.

Everyone
Mini vaca with my love

I enjoyed my mini vacation. I now know I have schedule it with a few more days. I really love the hospitality of the manager from the restaurant of El Patio within the Embassy Suites. She worked aline and still provided my companion and excellent customer service. Oh, I also enjoyed the meals. Thank you.

By , from NEW YORK on Apr 22, 2017

5

1st time family visitor to pr

Everyone

This Hotel was Great ! I liked that i was so family friendly with a large pool, yet also catered to people without families. (e.g. Onsite Gambling room, Open bar, Upscale Restaurant etc.) Yet the ambiance was relaxing and pleasant. Rooms are maintained very well, and large. The breakfast was great. Many choices, and special orders were permitted. Parking garage was easy access, and on prem. The hotel location was central to all our day trips to Old San Juan, San Juan and even to the East. Airport is very close and our Charlie Rental took us to and from the Airport with Ease. I recommend this Hotel to All who want to visit PR. !! Thanks again.

By , from NJ USA on Apr 17, 2017

2

no balconies. windows don't open. felt like a cell

Everyone

No balcony, windows don't open. Staff doesn't even smile. Only one friendly knowledgeable staff Blanca. Area was dead. No social night out. Boringgggg. And all they have is burger king and Wendy's and outback. I might as well have gone to Miami (well Miami had better eats and nights out)

By , from new york on Apr 13, 2017

4

nice hotel and close to the beach.

Everyone

Hotel was nice and had friendly staff. I love happy hour at this Embassy Suites. Both Bartenders were very fast and the drinks tasted good.

By , from Michigan on Apr 12, 2017

5

nice hotel, short walk to the beach

Everyone

Hotel was very nice, the beach was a couple blocks away. Nice pool area. The view wasn't good..but overall it was a good hotel.

By , from Texas on Apr 4, 2017