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El Canario By The Lagoon

2.5 out of 5.0

Recent guest reviews

We rent the room for resting. The facilities and the room was clean. It's not modern but it was comfortable. They provide a continental breakfast. Also, they are in a great location but no parking. Overall, it was fine.

This is a basic hotel that provides good value. It is clean and reliably comfortable. After staying at several area hotels, we have settled on El Canario as our go-to Condado accommodation.

The hotel looks nothing the the images on orbitz. The location is great and central to everything. No guests are permitted. I have family in Puerto Rico and they were not allowed to come up to my room even after explaning to the staff that they were not spending the night. I would advice some changes to the regulations and have clarity in the reservations.

We stayed for 5 nights at El Canario by the Lagoon. It was in a great location; nice neighborhood and very close to old San Juan and close to the highway to get to other locations on the island.

Clean and well-maintained hotel. It is somewhat basic, but we consider it a good value for an economy traveler.

our queen-bed room was tiny, the bathroom had no tub, just a small shower, definitely a low-end place--we booked it for just one night between flights. the biggest problem was that there was only 1 person on duty at the desk, answering phones and giving restaurant suggestions, etc., to other groups, and so we had to wait a long time just to check in.

A quick walk to the beach, near lots of restaurants and shops. Awful breakfast, though. It would be so much nicer if there was just some yogurt or a better selection of fruit. The room was fine - not a very comfortable bed, and the fan/air conditioning was really loud. The staff was extremely nice and helpful. Overall, a decent way to save some money, but bring your own protein for breakfast otherwise you'll get a sugar crash before you even get to the elevator.

1st - website says free parking, when we arrived $15.00 per day 2nd TV was not working and they could not fix it. Pillows were flat, and beds were uncomfortable.

The hotel was what exactly said it will be in the discription. Walking distance from the beach, parks, and restaurants. Awesome area and friendly people I would definitely stay there again. I wish it had a better balcony view. Other than that it's a good hotel for the price its given. Especially if your out and about and just go to the hotel to sleep.

Great location, nice staff, definitely will return,

This is a simple quaint hotel. This hotel is centrally located to Condado. You get great value for the price. Just don't set your expectations high to that of the chain hotels.

The hotel was clean and the staff was very nice. This is in no way a 3 star motel. I paid extra for a view of the lagoon which was mostly obscured by the Comfort Inn next door. The neighborhood was questionable with homeless sleeping close by. The breakfast was minimal coffee, juice, rolls and had to go out to eat breakfast. Doors are the old key type. I found the ad for this motel extremely misleading.

Its a value hotel, Great location! Its 5 minutes away from san juan by car 10 mins by walking.

My experience at this hotel was one in which my needs were met, and I was in somewhat comfort. The view I had from the balcony was not one to boast about. I was facing another building which discouraged my spending time on the balcony. My hotel experience had no problems and the staff was very helpful in all manners.

loved the staff at this Hotel, friendly, courteous, smiles all around. even to tell me not to smoke in the rooms. they were so nice. great breakfast at a good price. highly recommend for the budget conscious. not the largest or most luxurious, but a good hotel at a good price.

check in was a breeze room clean towels walk clubs

Location is perfect for proximity to eateries. Room was ok but beds were too spongy and pillows way too soft. Cleaning was sub-par, but the worst was the rudeness of the desk clerk! As I was checking out another clerk tried to charge me although I was already pre-paid.

The room was not great. The female receptionist was very helpful but there was a nasty night concierge who accused my husband of trying to get an extra dollar when he told him the soda machine had swallowed his quarters. The TV was older than the hills. However they were nice enough to keep our luggage until our evening flight.

Two nights and it was good clean room small but nice the staff good people we slept good no noise I enjoyed it.

We chose this as a cost-effective hotel/base-of-operations while staying in San Juan for about a week. It is a pleasant 40-ish minute walk from Old San Juan. Nice beach across the street. Sufficient restaurants in the area. It worked for us.

4 Calle Clemenceau San Juan

Hotel highlights

  • Free WiFi in rooms and public areas
  • Rooftop terrace
  • 24-hour business center
  • Concierge services

Located in Condado, El Canario By The Lagoon is within a few miles (5 km) of popular sights such as Puerto Rico Convention Center and Jose Miguel Agrelot Coliseum. This 44-room hotel has free in-room WiFi, a rooftop terrace, and a 24-hour business center. Near the airport, it's also near San Juan Cathedral and La Fortaleza - Palacio de Santa Catalina.


Rooms

All 44 air-conditioned rooms feature balconies, refrigerators, and safes. Guests can expect to find free WiFi and TVs with cable channels. Phones, ironing boards, and desks are also available.


Property features

Guests of El Canario By The Lagoon enjoy a rooftop terrace, free WiFi in public areas, and a 24-hour business center. Self parking is available for USD 21.00 per night. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Additional amenities include coffee/tea in a common area, a microwave in a common area, and a computer station.

Room options

Standard Room, 1 Queen Bed

Queen 1 | Sleeps 2

Standard Double Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for El Canario By The Lagoon

Everyone (7) Couples (5) Business (5) Family (8) Friends (5) Other (8)
4

nice hotel

Everyone

We rent the room for resting. The facilities and the room was clean. It's not modern but it was comfortable. They provide a continental breakfast. Also, they are in a great location but no parking. Overall, it was fine.

By , from san juan, puerto rico on Sep 16, 2017

Review comment responded on Sep 18, 2017

Gracias Xiomara por tomar de su tiempo y dejarnos un excelente review sobre el hotel. Nos complace ver que disfrutó su estadia con nosotros. Nosotros le damos mucho énfasis a la limpieza de los cuartos para que nuestros huespedes se sientan a gusto. Esperamos tenerla nuevamente con nosotros en un futuro no muy lejano

4

basic value

Everyone

This is a basic hotel that provides good value. It is clean and reliably comfortable. After staying at several area hotels, we have settled on El Canario as our go-to Condado accommodation.

By on Aug 23, 2017

Review comment responded on Aug 26, 2017

Thank you for your review! We are pleased to see that you enjoyed your time with us and that you will come back in a no so distant future! We take pride on our cleanliness standards and we try to provide the same amenities you will find in a big hotel for a lower rate. We can wait to have you one more time with us!

2

great location, but unfortunetly not pleasant.

Everyone

The hotel looks nothing the the images on orbitz. The location is great and central to everything. No guests are permitted. I have family in Puerto Rico and they were not allowed to come up to my room even after explaning to the staff that they were not spending the night. I would advice some changes to the regulations and have clarity in the reservations.

By , from California on Aug 17, 2017

Review comment responded on Aug 19, 2017

Greetings, We regret that we did not meet your expectations. Regarding not allowing your family members going to your room, we have a sign were clearly says that no visitors are allowed to go to the rooms only registered guests. This policy is for the security of all our guests and our staff. Nevertheless, we do authorize visitors to stay among our facilities like the lobby or the open garden that we have with tables and chairs so guests can pass time with their relatives, friends or any visitors they have. We are pleased that you enjoyed the location of the hotel and we hope that you will give us a second chance and stay with us in a no so distant future!

4

clean hotel in a great location

Everyone

We stayed for 5 nights at El Canario by the Lagoon. It was in a great location; nice neighborhood and very close to old San Juan and close to the highway to get to other locations on the island.

By , from Minneapolis on Mar 25, 2017

4

good value

Everyone

Clean and well-maintained hotel. It is somewhat basic, but we consider it a good value for an economy traveler.

By on Mar 18, 2017

3

tiny room, good location

Everyone

our queen-bed room was tiny, the bathroom had no tub, just a small shower, definitely a low-end place--we booked it for just one night between flights. the biggest problem was that there was only 1 person on duty at the desk, answering phones and giving restaurant suggestions, etc., to other groups, and so we had to wait a long time just to check in.

By , from nyc on Mar 20, 2016

3

great location and staff, lousy breakfast

Everyone

A quick walk to the beach, near lots of restaurants and shops. Awful breakfast, though. It would be so much nicer if there was just some yogurt or a better selection of fruit. The room was fine - not a very comfortable bed, and the fan/air conditioning was really loud. The staff was extremely nice and helpful. Overall, a decent way to save some money, but bring your own protein for breakfast otherwise you'll get a sugar crash before you even get to the elevator.

By on Feb 19, 2016

3

so, so experience

Families

1st - website says free parking, when we arrived $15.00 per day 2nd TV was not working and they could not fix it. Pillows were flat, and beds were uncomfortable.

By on Jun 28, 2015

4

vacation trip

GetawayWithFriends

The hotel was what exactly said it will be in the discription. Walking distance from the beach, parks, and restaurants. Awesome area and friendly people I would definitely stay there again. I wish it had a better balcony view. Other than that it's a good hotel for the price its given. Especially if your out and about and just go to the hotel to sleep.

By on May 3, 2015

4

beba's wedding

Families

Great location, nice staff, definitely will return,

By on Mar 2, 2015