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ESJ Azul

3.5 out of 5.0

Recent guest reviews

Great Hotel Ocean front with great pool, great breakfast included and parking. Nice staff and welcoming drinks.

The hotel is close to the airport and on the beach. The lobby was recently remodeled. That's all of the positive. When you get off the elevator the hallways are musty smelling and the carpets are stained and worn out. The rooms smell the same. The furnishings, paint, carpets, bedding and linens are very dated and worn. There is mildew in the corners. If you go to the beach or pool later in the day it is likely that they will not have towels. After going to bed my family and I were awakened at 11:45 pm by an INTRUDER that entered our room. The hotel staff said that because nothing was taken all they could do was say sorry. They did not adequately explain how a person had a key to my room. My 1 night stay could not have been worse.

Lobby looks beautiful,but rooms need to be updated.

I travel all over the world and not once have I ever given a 1-star rating until now! This hotel was awful... the rooms were old, smelled like mildew and the carpets were wet... We had to wear our flip flops around the room! I felt like there was fungus growing somewhere in the room, my wife was having trouble breathing in the middle of the night. This hotel is in SERIOUS NEED OF RENOVATION! This hotel has no business charging what they did per night. DO YOURSELF A FAVOR AND SPEND THE EXTRA $$$ AND GET ONE OF THE BETTER NAME RESORTS, IT WOULD BE MUCH WORTH IT! Oh Yea, the customer service was bad, called 3 times in 1 day to have room cleaned only to come back at 6pm and nobody came! Very dissapointed in this place!

The staff was very friendly and very helpful. Though the rooms was a little outdated but overall breakfast was great rooms were clean had a great time in Puerto Rico.

I arrived a few a hours before check in. I always able to have my bags held and gain access to both the pool and beach. Everyone I encountered was friendly. I had an amazing view of the beach and pool. Only down side was the pillows in the room were really flat.

It was horrible experience and I'll never go there again.

My experience at this hotel did not start off very well. Staff was very on organized and did not talk among each other. I was staying with another group that had reserved their room with the same hotel terms called Run of the house. I was offered a room on third floor overlooking a crane and jobsite while my friend was offered a similar room on eighth floor. I returned to check-in desk to complain about my room location and was told that I would have to pay an additional fee if I wanted a ocean view which was on the eighth floor with my friends were for the same room. After long discussion with the night manager they offered me a room on the eighth floor with the same view of crane and jobsite. At that point I was very tired and just did not care anymore. The building at an appearance seem to be taking a more modern look from the lobby then when you go to your room all the furniture and fixture were dated and stained. My walk through the halls were invited by stained carpeting the full length to my room and companied by a unidentified smell. When I got to the door the card access door handle was so sentimental even baggage staff had trouble with the door. One positive was that the air-conditioning work extremely well but my balcony was flooded by the dripping water from the unit. I had a lot issues to talk about but I was at my limit of a review space.

Lobby and common areas are newly renovated. Addition of beach chairs and beach bar a plus. Rooms are clean but run down and need remodeling

My wife and I recently returned from a week in San Juan and overall we really enjoyed our stay at ESJ Azul. There were a couple of highlights - first of which is the staff at ESJ. Many routinely went above and beyond to make sure guests were happy and satisfied. The location is also outstanding. Close to our favorite restaurants and situated right on the beach - hard to beat. We are planning on going back to ESJ next year for our annual trip to PR.

Beach front access and location a plus , free parking and free breakfast is nice. Outdated rooms, outdated pool area . For price seems like a good stay

Stayed there Mar. 14 for a week. Room was old but comfortable While hotel is on the beach, we had a lot of seaweed but this isn't all the time it depends what time of the year you go. All in all it was a good stay and I would stay there again.

Beautiful had a great time, the staff were amazing... Will love to come back....

Beach was bad water full of sea weed . Noisy air conditioning. Sheets did not stay on mattress very annoying. Breakfast was always empty sometimes just egg thier. Paid 29 fees per day but still had to rent chairs towels and umbrellas not good.

It was great friendly staff helpful and beautiful place the bar was great close to th beach and the pool clean my family had a great time .the good thing everything was close by.

Everything is modern until you get to the room... it wasn't bad or dirty or ugly... but it looked like the last time it was a cool room was in 1992... the lobby and common areas were very modern though... mini shop on premise was nice to have but also outdated

Workers we very nice and welcoming. Friendly and answered any questions we had... I will be back again. The one thing I didn't like was the beds.. very hard and only got 1 pillow so it was uncomfortable. But other then that I loved it

we have stayed at esj/azul for over 25 years, and the management attidude has never changed, in fact it seems to have gotten worse since azul took over the time share owners are treated differently than the hotel guests. we speak from experience , as we have been both.

Too many issues. No towels for beach. Rooms filthy wet rugs. Poor daily cleaning. No wash clothes Skimpy breakfast Not the way it used to be

Affordable, on the beach, great location. Great ocean view. Game room for kids with pool and ping pong. good burgers. Everything else average/ok.

6165 Isla Verde - Ave Carolina Carolina

Hotel highlights

  • Free parking
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Isla Verde, ESJ Azul is within a few miles (5 km) of sights such as Barbosa Park and San Jorge Children's Hospital. This 450-room, 3.5-star aparthotel welcomes guests with conveniences like an outdoor pool, free self parking, and a fitness center. It's in central Carolina and also close to Jose Miguel Agrelot Coliseum and The Mall of San Juan.


Dining

This aparthotel serves as home to a cocktail bar, along with a restaurant that specializes in local cuisine. You can sip a beverage at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

The 450 air-conditioned apartments feature kitchenettes and balconies. Flat-screen TVs come with cable channels, and WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are other standard amenities.


Property features

Guests staying at ESJ Azul enjoy an outdoor pool, a fitness center, and WiFi in public areas. There's free parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this beach aparthotel include a meeting room, a 24-hour business center, and an arcade/game room.

Room options

Studio, 2 Double Beds

Full 2 | Sleeps 4

Studio, 1 King Bed

King 1 | Sleeps 2

Studio (Run of the House)

Full 2 | King 1 | Sleeps 4

Deluxe Studio, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for ESJ Azul

Everyone (51) Couples (80) Business (6) Family (63) Friends (26) Other (11)
5

great hotel ocean front with great pool

Everyone

Great Hotel Ocean front with great pool, great breakfast included and parking. Nice staff and welcoming drinks.

By , from Puerto Rico on Sep 5, 2017

1

use the door chain

Everyone

The hotel is close to the airport and on the beach. The lobby was recently remodeled. That's all of the positive. When you get off the elevator the hallways are musty smelling and the carpets are stained and worn out. The rooms smell the same. The furnishings, paint, carpets, bedding and linens are very dated and worn. There is mildew in the corners. If you go to the beach or pool later in the day it is likely that they will not have towels. After going to bed my family and I were awakened at 11:45 pm by an INTRUDER that entered our room. The hotel staff said that because nothing was taken all they could do was say sorry. They did not adequately explain how a person had a key to my room. My 1 night stay could not have been worse.

By , from New York on Sep 1, 2017

3
Everyone

Lobby looks beautiful,but rooms need to be updated.

By on Aug 8, 2017

1

do not go here!

Everyone

I travel all over the world and not once have I ever given a 1-star rating until now! This hotel was awful... the rooms were old, smelled like mildew and the carpets were wet... We had to wear our flip flops around the room! I felt like there was fungus growing somewhere in the room, my wife was having trouble breathing in the middle of the night. This hotel is in SERIOUS NEED OF RENOVATION! This hotel has no business charging what they did per night. DO YOURSELF A FAVOR AND SPEND THE EXTRA $$$ AND GET ONE OF THE BETTER NAME RESORTS, IT WOULD BE MUCH WORTH IT! Oh Yea, the customer service was bad, called 3 times in 1 day to have room cleaned only to come back at 6pm and nobody came! Very dissapointed in this place!

By , from Texas on Jun 27, 2017

3

nice staff

Everyone

The staff was very friendly and very helpful. Though the rooms was a little outdated but overall breakfast was great rooms were clean had a great time in Puerto Rico.

By on May 26, 2017

5

nice hotel. close to the beach. friendly staff

Everyone

I arrived a few a hours before check in. I always able to have my bags held and gain access to both the pool and beach. Everyone I encountered was friendly. I had an amazing view of the beach and pool. Only down side was the pillows in the room were really flat.

By , from R on May 9, 2017

2

an ugly hotel close to the beach

Everyone

It was horrible experience and I'll never go there again.

By , from New York on May 3, 2017

2

time share trap

Everyone
Draining problems Dirty hallways

My experience at this hotel did not start off very well. Staff was very on organized and did not talk among each other. I was staying with another group that had reserved their room with the same hotel terms called Run of the house. I was offered a room on third floor overlooking a crane and jobsite while my friend was offered a similar room on eighth floor. I returned to check-in desk to complain about my room location and was told that I would have to pay an additional fee if I wanted a ocean view which was on the eighth floor with my friends were for the same room. After long discussion with the night manager they offered me a room on the eighth floor with the same view of crane and jobsite. At that point I was very tired and just did not care anymore. The building at an appearance seem to be taking a more modern look from the lobby then when you go to your room all the furniture and fixture were dated and stained. My walk through the halls were invited by stained carpeting the full length to my room and companied by a unidentified smell. When I got to the door the card access door handle was so sentimental even baggage staff had trouble with the door. One positive was that the air-conditioning work extremely well but my balcony was flooded by the dripping water from the unit. I had a lot issues to talk about but I was at my limit of a review space.

By , from Boston on Apr 23, 2017

4

great location

Everyone

Lobby and common areas are newly renovated. Addition of beach chairs and beach bar a plus. Rooms are clean but run down and need remodeling

By , from Long Island on Apr 15, 2017

4

very nice hotel in great location

Everyone

My wife and I recently returned from a week in San Juan and overall we really enjoyed our stay at ESJ Azul. There were a couple of highlights - first of which is the staff at ESJ. Many routinely went above and beyond to make sure guests were happy and satisfied. The location is also outstanding. Close to our favorite restaurants and situated right on the beach - hard to beat. We are planning on going back to ESJ next year for our annual trip to PR.

By , from St Paul, MN on Apr 9, 2017