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Condado Vanderbilt Hotel

5.0 out of 5.0

Recent guest reviews

Beautiful hotel. Staff treated us like we were VIP. But most importantly, we were there as hurricane Irma was approaching. The staff lead by the GM were so calm and professional and prepared. They had a well thought out emergency plan and communicated very thoroughly to us. They moved into the hotel and kept everything functioning for all the guests. They are heroes and you are in great hands at Condado Vanderbilt!

Stocked with snacks daily. Jack and Jill sinks. Within walking distance of restaurants and casino. $6 Uber ride to Old San Juan. Less than 20 minutes from airport.

I found a roach in the room , first night . I called the room service , never answered my call. The first morning my room was not cleaned by the hotel . I went to the front desk and made the two Claims , they told me that the room will be cleaned during the afternoon . When I arrived with my kids (second night ) I found a deadth roach on the Bed . I went to the front desk again , they moved me to another room . The new room had the dishes and spoon dirty , and the barroom door had a damage that never closed for privacy. I have pictures of everything mentioned above Bad experience , may I can get a refund

Great experience very accommodating ataff was very friendly

This place was the absolute best! Every single staff memeber we encountered was beyond accommodating and helpful. They staff here are trained with a strong customer service focus and it truly makes everything so enjoyable. Our room was beautiful and comfy, pools were excellent and location was perfect for our needs. Wouldn't stay anywhere else if we come back to Puerto Rico! Thank you for a lovely visit, til next time!

This hotel was a pleasure from the moment we arrived, they are extremely accommodating, restaurants on the property are very good, hotel pools are large and not over crowded. Rooms are large and comfortable. 5 star service

Will definitely be returning to this hotel. Family loved it. Facilities are beautiful. Staff is very open and friendly. Right on the beach.

Very good experience. Safe and friendly environment.

We had a fabulous time at the Condado Vanderbilt. The hotel is clean, has good dining options, bars, and the pool area/sun decks are great. Views from the hotel are excellent. Rooms are very well kept and comfortable. We will certainly be back.

Our room was warm for our liking, the thermostat wouldn't go below 69 but even though we kept it there the room was more like 75 degrees. We loved the evening turn down service and all the complimentary snacks and the staff were about as nice as I have ever met! We would highly recommend this hotel and absolutely come again.

Great hotel in every way. Facilities, amenities, cleanliness and great staff! Incredible views and steps away from the beach!

Location Is in one of nicer tourist areas of Puerto Rico.rooms are not bad but if you want a premium view get ready to pay for it. Hotel has a remodeled older building area and two newer buildings . I stayed at older part but then got an upgrade to one of the newer buildings. Older building room was smaller newer part rooms a little larger but have same amenities. Service is very good everyone is very professional. Has an adult pool and one main pool and what I would call a hot tub. Beach is right outside be aware I would not recommend this beach for small children. Hotel is pet friendly and there are pet friendly restaurants in the area. Hotel has upscale rest. Good for a couple to have a unique dinner. I recommend this hotel no lie I am a very picky person when I am paying good money.

Beautifully appointed. Great variety of food. Attenative service. A special place right on the beach. Well worth it.

Service was great place is clean with a beautiful view

Hotel is beautiful, food prices are very expensive.

It was very relaxing between our tours. Thats it.................................

Our best experience ever in a hotel in Puerto Rico. Impeccable hotel facilities, courteous, attentive and helpful staff at all times. Pet friendly on top of everything else. Great food and a gorgeous view of the Atlantic Ocean. We will definitely be back.

I was only aware of the $200 deposit/hold by reading reviews I was NOT advised by the customer service rep at the time of booking my reservation... When I checked into the hotel the agent advised that it was a $200 deposit/hold PER DAY. I was staying 2 days so a $400 hold was placed on my card. Upon check out I checked my account and found one hold for $400 (which I expected), another hold for $250, and a hold for $100. Called to inquire about the hold and was transferred to a vmail. I left a message and 24hrs later no one has contacted me. The $400 hold and the $100 did come off but the $250 hold has not and I have no idea what it is for. Overall the hotel is beautiful and the staff is attentive. I stayed in a Biltmore suite with an ocean view. The room was beautiful, but the butler service wasn't what I thought it would be. I asked for 2 items to be ironed. I was advised they only ironed 2 items complimentary per stay for any other items I would have to pay. While I was there I also viewed the king and queen room and they were also nice. If I ever stay here again I would DEFINITELY scale down with the room and put that money elsewhere

The staff at the Condado Vanderbilt was great. We were greeted with a smile from the moment we got out of the cab and all throughout our stay.

Beautiful ocean views. Clean hotel. Friendly staff. My hotel room had a slight odor but it could be from the humidity since it is right on the ocean. I noticed it when I walked in but got used to it. Pools and hot tub were open 24/7. Great place! And the infinity pool was priceless. Fresh shaved ice on saturdays with local fruit flavors by pool. Stocked free sodas and waters.

1055 Ashford Avenue San Juan

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa
  • 4 outdoor pools

Located in Condado within 2 miles (3 km) of Puerto Rico Convention Center, Condado Vanderbilt Hotel is within a few miles (5 km) of other popular sights such as San Juan Cathedral. This 316-room, 5-star hotel has 4 outdoor pools along with a full-service spa and 3 restaurants. It's in central San Juan and also close to La Fortaleza - Palacio de Santa Catalina and San Juan Gate.


Dining

There are multiple options for onsite dining with 3 restaurants, including 1919 Restaurant, which specializes in Mediterranean cuisine and serves dinner, and Ola Ocean Front Bistro with its ocean views. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6 AM to 11 AM.


Rooms

Condado Vanderbilt Hotel's 316 air-conditioned rooms provide refrigerators, coffee makers, and free local calls. 42-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer deep soaking tubs and free toiletries. Free bottled water, laptop-compatible safes, and ironing boards are other standard amenities.


Property features

A local mainstay since 1919, Condado Vanderbilt Hotel offers a full-service spa, 4 outdoor pools, and a children's pool. Valet parking is available for USD 30 per day. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Suite, 1 Bedroom, Ocean View (Biltmore)

King 1 | Sleeps 4

Suite, 1 Bedroom, City View (Commodore)

King 1 | Sleeps 4

Room, 1 King Bed (Heritage)

King 1 | Sleeps 2

Room, 1 King Bed, Ocean View, Tower

King 1 | Sleeps 2

Guest reviews for Condado Vanderbilt Hotel

Everyone (80) Business (2) Couples (4) Family (1) Friends (1) Other (1)
5

could not find a better place in all of pr!

Everyone

Beautiful hotel. Staff treated us like we were VIP. But most importantly, we were there as hurricane Irma was approaching. The staff lead by the GM were so calm and professional and prepared. They had a well thought out emergency plan and communicated very thoroughly to us. They moved into the hotel and kept everything functioning for all the guests. They are heroes and you are in great hands at Condado Vanderbilt!

By on Sep 13, 2017

5

nice hotel

Everyone
Bed Bath/shower Room setup Jack and Jill sinks

Stocked with snacks daily. Jack and Jill sinks. Within walking distance of restaurants and casino. $6 Uber ride to Old San Juan. Less than 20 minutes from airport.

By , from Memphis, TN on Sep 12, 2017

2

there were a roach at the room

Everyone

I found a roach in the room , first night . I called the room service , never answered my call. The first morning my room was not cleaned by the hotel . I went to the front desk and made the two Claims , they told me that the room will be cleaned during the afternoon . When I arrived with my kids (second night ) I found a deadth roach on the Bed . I went to the front desk again , they moved me to another room . The new room had the dishes and spoon dirty , and the barroom door had a damage that never closed for privacy. I have pictures of everything mentioned above Bad experience , may I can get a refund

By , from Puerto Rico on Sep 11, 2017

4
Everyone

Great experience very accommodating ataff was very friendly

By on Sep 8, 2017

5

amazing!

Everyone

This place was the absolute best! Every single staff memeber we encountered was beyond accommodating and helpful. They staff here are trained with a strong customer service focus and it truly makes everything so enjoyable. Our room was beautiful and comfy, pools were excellent and location was perfect for our needs. Wouldn't stay anywhere else if we come back to Puerto Rico! Thank you for a lovely visit, til next time!

By , from brooklyn ny on Sep 6, 2017

5

amazing hotel

Everyone

This hotel was a pleasure from the moment we arrived, they are extremely accommodating, restaurants on the property are very good, hotel pools are large and not over crowded. Rooms are large and comfortable. 5 star service

By on Sep 6, 2017

5

beautiful place...

Everyone

Will definitely be returning to this hotel. Family loved it. Facilities are beautiful. Staff is very open and friendly. Right on the beach.

By , from Philadelphia, PA on Aug 29, 2017

5

nice hotel with multiple pools and beach.

Everyone

Very good experience. Safe and friendly environment.

By on Aug 22, 2017

5

new, favorite hotel!

Everyone

We had a fabulous time at the Condado Vanderbilt. The hotel is clean, has good dining options, bars, and the pool area/sun decks are great. Views from the hotel are excellent. Rooms are very well kept and comfortable. We will certainly be back.

By , from Detroit on Aug 4, 2017

5

beauty hotel and phenomenal staff!

Everyone

Our room was warm for our liking, the thermostat wouldn't go below 69 but even though we kept it there the room was more like 75 degrees. We loved the evening turn down service and all the complimentary snacks and the staff were about as nice as I have ever met! We would highly recommend this hotel and absolutely come again.

By , from indiana on Jul 28, 2017