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Recent guest reviews

The reservation was easy. The people were very nice and it was clean. My mother was very pleased with this reservation.

The hotel is as advertised. A small boutique hotel. The rooms need to have dehumidifiers. In peak humidity the floors were wet from condensation. The staff tries but... the only surprise / disappointment was the resort fee. The pool is small and need new smaller furniture and more attention. AND when the breakfast room is ready it will be a welcome addition. Breakfast next door was OK but VERY crowded.

segunda vez q nos quedamos en este lugar y super bien todo

The hotel was nothing like it was advertised. The rooms are small we asked for an upgrade and was told they couldn’t. The pool was very tiny and didn’t have towels.. the beach was not outside the hotel door you had to walk at least 2 blocks I would not be recommending this hotel at all

Nice

Calle Clemenceau 6 San Juan

Hotel highlights

  • Walking distance to Condado Beach and Casino del Mar at La Concha Resort
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Condado, Abitta Boutique Hotel, Ascend Hotel Collection is a leisurely stroll from popular sights such as Casino del Mar at La Concha Resort and Condado Beach. This 55-room, 3-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite diner, or enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 10:00 AM.


Rooms

Guests can expect to find free WiFi and 40-inch Smart TVs with cable channels and Netflix. Refrigerators, microwaves, and espresso makers are other standard amenities.


Property features

Abitta Boutique Hotel, Ascend Hotel Collection features an outdoor pool, a children's pool, and a 24-hour gym. Valet parking is available for USD 25 per day. The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets. Additional amenities include free WiFi in public areas, a spa tub, and a computer station.

Room options

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Suite, Multiple Beds, Non Smoking

2 Queen Beds and 1 Twin Sofa Bed | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Suite, Multiple Beds, Non Smoking, Balcony (King)

2 King Beds | Sleeps 4

Guest reviews for Abitta Boutique Hotel, Ascend Hotel Collection

Everyone (5) Couples (2)
4
Everyone

By on Jan 18, 2024

Review comment responded on Feb 8, 2024

Dear Leslie,Thank you for choosing to stay at our hotel and for taking the time to leave a review on Orbitz. We appreciate your feedback.If there are any specific aspects of your stay that you'd like us to address or if there's anything we can do to improve, please feel free to let us know. Your satisfaction is important to us, and we're committed to ensuring that all our guests have a comfortable and enjoyable experience.We hope to have the opportunity to welcome you back for an even better stay in the future.

5
Everyone

By on Jan 10, 2024

Review comment responded on Feb 1, 2024

Dear Leslie,Thank you for your wonderful 5-star review on Orbitz regarding your recent stay at Abitta Boutique Hotel, Ascend Hotel Collection. We're thrilled to know that you had an exceptional experience with us.It would be great to hear what particular elements of your stay made it so memorable. Your insights help us maintain our high standards and continually enhance our guest experience.Looking forward to welcoming you back in the near future for another delightful stay.

5
Everyone

The reservation was easy. The people were very nice and it was clean. My mother was very pleased with this reservation.

By on Aug 15, 2023

Review comment responded on Aug 16, 2023

Dear Ernest,Thank you for taking the time to leave a review of your recent experience at Abitta Boutique Hotel. We're thrilled to hear that your reservation process was smooth, our staff was pleasant, and that your mother enjoyed her stay.Ensuring the satisfaction and comfort of our guests is our top priority, and we're glad to know that we were able to meet your expectations. If you or your mother have any further comments or suggestions, please don't hesitate to let us know.We truly appreciate your feedback and your choice to stay with us. We hope to have the pleasure of hosting you and your family again in the future.

4
Friends

The hotel is as advertised. A small boutique hotel. The rooms need to have dehumidifiers. In peak humidity the floors were wet from condensation. The staff tries but... the only surprise / disappointment was the resort fee. The pool is small and need new smaller furniture and more attention. AND when the breakfast room is ready it will be a welcome addition. Breakfast next door was OK but VERY crowded.

By on Aug 1, 2023

Review comment responded on Aug 1, 2023

Dear Henry,Thank you for choosing to stay at Abitta Boutique Hotel and for sharing your valuable feedback with us on Orbitz. We are glad to hear that the hotel met your expectations as a small boutique property.We know how humidity affects us in the tropical island of Puerto Rico. I am glad you know why we include dehumidifiers in our rooms.Regarding the resort fee, we apologize for any surprise or disappointment it may have caused. We strive to be transparent about all fees and charges, and your feedback will help us ensure that our guests are well-informed about the additional costs associated with their stay.We are also taking note of your comments about the pool and the breakfast room. Our goal is to continuously improve our amenities and services, and your feedback will be instrumental in achieving that. Our new restaurant will open in 3 weeks. Condado Diner will be amazing and we hope you can join us in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to Abitta Boutique Hotel in the future. Should you have any further comments or suggestions, please feel free to share them with us.

5
Everyone

segunda vez q nos quedamos en este lugar y super bien todo

By on May 9, 2023

Review comment responded on May 9, 2023

Querido Marco Antonio,¡Muchas gracias por tomarse el tiempo de compartir su experiencia en Abitta Boutique Hotel con nosotros! Nos complace saber que disfrutó de su segunda estancia con nosotros y que todo estuvo super bien.Nos esforzamos para proporcionar un servicio excepcional a todos nuestros huéspedes y nos complace saber que pudimos cumplir sus expectativas. Nos encanta saber que nuestro estilo de decoración moderna y divertida fue de su agrado.Gracias por elegir Abitta Boutique Hotel nuevamente como su destino de alojamiento en su visita a la ciudad. ¡Esperamos tener el placer de recibirlo nuevamente pronto!Saludos cordiales,

3
Everyone

By on Mar 31, 2023

Review comment responded on Apr 24, 2023

Dear Jorge,Thank you for taking the time to rate your recent stay at our hotel. We strive to provide a memorable experience for all of our guests and we would love to hear any specific feedback you have that could help us improve.We hope to have the opportunity to welcome you back in the future and provide you with a 5-star experience.

2
Partner Couples

The hotel was nothing like it was advertised. The rooms are small we asked for an upgrade and was told they couldn’t. The pool was very tiny and didn’t have towels.. the beach was not outside the hotel door you had to walk at least 2 blocks I would not be recommending this hotel at all

By on Mar 30, 2023

Review comment responded on Mar 30, 2023

Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at our hotel did not meet your expectations. We understand how important it is to have a comfortable and enjoyable stay, and we apologize for any inconveniences that you experienced.Regarding the size of our rooms, we strive to provide accurate representations of our accommodations on our website, and we're sorry if this was not the case for you. Unfortunately, we were unable to accommodate your request for an upgrade due to limited availability during your stay. However, we will use your feedback to improve our communication with guests regarding room sizes and availability.We apologize for any inconvenience caused by the size of our pool and the absence of towels. Our team is working to ensure that all of our amenities are well-stocked and readily available for our guests.We also understand your frustration about the distance between our hotel and the beach. While we are not located directly on the beach, we do our best to make this clear on our website and in our communications with guests. We appreciate your feedback on this matter and will use it to continue to improve our messaging.Once again, we apologize that your stay did not meet your expectations. If you would like to discuss your experience further, please do not hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to improve upon your next visit.

5
Partner Couples

Nice

By on Feb 13, 2023

Review comment responded on Feb 14, 2023

Thank you for the review!

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