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Best Western Plus Condado Palm Inn & Suites

3.0 out of 5.0

Recent guest reviews

The experience was relaxation, The hotel is well located close to the beach and the well known Condado Area. Fantastic!

Shower broken. I asked for fresh towels - never got them. Worst hotel stay I ever had.

Nice stay for the night great value and close to beach

Older hotel with nice ocean views. Small swimming pool. Empty alcohol products/garbage outside left behind; not pleasant when eating breakfast outside. Nice staff!

The staff was super friendly and even let us check in a little earlier since our room was ready when we got off our flight. They was very attentive. Hotel breakfast wasn't great but it was free and big. I love the large stand up showers and spacious room. Only thing that was not great they was just alright was the beach chairs. They was starting to come apart on some of them and needed replaced. Other than that nice place to stay.

Stayed at the marriot stellaris last month and will be using the best western from now on, much better service w lower rates and same location, close to the beach and very nice staff, really enjoyed the stay

Excellent staff and very clean hotel all around we will stay there again.

The room was not cleaned on a daily basis,we told the receptionist about it and they did not do anything.

Uncooperative front desk at arrival. Room was next to an industrial air condition compressor, which constantly ran and kept me awake at all hours. The hotel is okay, but for the price I paid, I'd go to the Marriott near by or the Hilton Plaza.

Right in center of Condado, this well staffed hotel is a great alternative to some of the pricier resorts in the area. We were in a front building w a side view of the city and the beach - fantastic!

I would recommend this hotel for a short stay or a group of people who will rarely be in the room. we stayed 4 nights, 5days and had an oceanview room. Here are the pros and cons... PROS: Bigger than expected Clean Walking distance to the beach Walking distance to a lot of bars and restaurants Friendly staff Free breakfast Updated big TV's Decent price Large balcony CONS: There was mold on the ceiling of the bathroom Small bathroom/shower area Some updated features but a lot of old/outdated appliances and features The breakfast was nothing to scream over You're about 2 blocks back from beachfront so you have to look past other buildings to view the water Dirty carpet Overall, it was nice. The room was big with a pull-out couch and dining table, full sized fridge. But the kitchen area was small and the bathroom too. We had them paint over the mold in the bathroom on the ceiling. And our AC went out for about a half day. Thankfully we had an excursion so it was working once we returned. They should really update the bathrooms and change the carpet out. If you like a really new, up to date room with a great view, I wouldn't suggest. But for the price it's good!

nice hotel close to old san juan and the beach (not beach front) just close like 2 blocks away the staff is great and friendly the hotel needs better up keep and cleanliness the comfort of our suite on the 12 floor was disappointing needs a remodel. the breakfast is included and its ok the parking is charge as an extra and its not bad the wifi is great overall the hotel is OK 3 stars

Staff was friendly, room was clean, great location and reasonable price, perfect!!

We were in room 506 which has smell when you enter, ceiling has spider webs, carpet is not clean and old, broken furniture. I will rate this room is 0 star.

The hotel is just a block away from the beach. There are many nearby restaurants to chose from to have dinner. The hotel's free breakfast is better that other hotels. They have a parking lot but that is extra and not for free. Some rooms are better than others. We were on the 11th floor facing the sea. However, another couple that was traveling with us was placed on the 5th floor facing the street.

Great hotel and friendly staff!!! We checked in at tres palmas inn and a total disaster from the moment we walked in. I re booked with Bw plus and it was awesome walking distance to beach food casino and entertainment

I stayed at the hotel 2 nights at the end of a week-long stay in Puerto Rico. The hotel was conveniently located near the beach, and near many other hotels, casinos, and local attraction. The staff was great, but the physical condition of the hotel left a bit to be desired. I must admit that my reactio to the hotel may be colored by the fact that the prior days in San Juan I had stayed at the Caribe Hilton....no comparison!

I really enjoyed my stay at this hotel. The beds were amazingly comfortable, more than any other hotel. My only recommendation would be to have fresher pastries for breakfast.

My boyfriend and I just had a wonderful experience here for five days. The staff is so helpful and friendly, the rooms have everything you need, and breakfast is included and we made sure to get downstairs for it before 9:39 every day. Little pool is great and one block from the beach where they have free beach chairs located a couple blocks down. You can rent bikes and there's a cvs and Walgreens across the street. Great nearby restaurants, casinos and the airport is so close. Also super easy to set up tour excursions from the hotel. Stay here!! Great bang for your buck!

Nice hotel, clean with full breakfast but don't expect bells and whistles. Pool is small but open all night, beach is 2 block walk. Very nice area but balconies are useless and no real view. overall a good deal for the price if you need clean accomodations.

55 Condado Avenue San Juan

Located in Condado within 2 miles (3 km) of Puerto Rico Convention Center, Best Western Plus Condado Palm Inn & Suites is within a few miles (5 km) of other popular sights such as Jose Miguel Agrelot Coliseum. This 3-star hotel welcomes guests with 151 rooms and conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. Located centrally in San Juan, it's also close to San Juan Cathedral and Castillo de San Cristobal.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

Best Western Plus Condado Palm Inn & Suites's 151 air-conditioned rooms provide balconies, iPod docks, and microwaves. 37-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and free newspapers.


Property features

At Best Western Plus Condado Palm Inn & Suites, guests enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. Self parking is available for USD 16 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave, Partial Ocean View

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking, Ocean View

King 1 | Sleeps 4

Suite, 1 King Bed, Non Smoking, Partial Ocean View

King 1 | Sleeps 4

Guest reviews for Best Western Plus Condado Palm Inn & Suites

Everyone (19) Couples (14) Business (3) Family (13) Friends (4) Other (4)
4
Everyone

The experience was relaxation, The hotel is well located close to the beach and the well known Condado Area. Fantastic!

By on Apr 17, 2017

Review comment responded on Apr 19, 2017

We are glad that you relaxed during your stay with us. We hope to see you again soon!! Henry Neumann General Manager

1

never again

Everyone

Shower broken. I asked for fresh towels - never got them. Worst hotel stay I ever had.

By , from Arizona on Apr 16, 2017

Review comment responded on Apr 18, 2017

Hi Jenny, Thank you for staying with us. I love to know more about your stay. Our goal is 100% guest satisfaction. Please feel to contact me. Henry Neumann General Manager

5

close to beach and great food

Everyone

Nice stay for the night great value and close to beach

By on Mar 7, 2017

Review comment responded on Mar 9, 2017

Thank you for the great review!! Henry Neumann General Manager

4

beautiful balcony with ocean view!

Everyone

Older hotel with nice ocean views. Small swimming pool. Empty alcohol products/garbage outside left behind; not pleasant when eating breakfast outside. Nice staff!

By , from Monroe, MI on Feb 28, 2017

Review comment responded on Mar 2, 2017

Hi Sheila, Thank you for providing feedback!! We are glad that you enjoyed the view and the service provided by our staff. If I can be of assistance, please let me know. Thank you, Henry Neumann General Manager

5
Everyone

The staff was super friendly and even let us check in a little earlier since our room was ready when we got off our flight. They was very attentive. Hotel breakfast wasn't great but it was free and big. I love the large stand up showers and spacious room. Only thing that was not great they was just alright was the beach chairs. They was starting to come apart on some of them and needed replaced. Other than that nice place to stay.

By on Jan 19, 2017

Review comment responded on Jan 25, 2017

Thank you for staying with us. We always try to accommodate our guests when they arrive prior to check in time and guarantee check in by 3pm. We have ordered new beach chairs. Thank you, Henry Neumann General Manager

4

very nice hotel, nice staff and great location

Everyone

Stayed at the marriot stellaris last month and will be using the best western from now on, much better service w lower rates and same location, close to the beach and very nice staff, really enjoyed the stay

By , from NY on Jan 15, 2017

Review comment responded on Jan 17, 2017

Hi Mike!! Thank you for making us your hotel in Puerto Rico. I am glad to enjoy our service and great location. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

5

hotel stay

Everyone

Excellent staff and very clean hotel all around we will stay there again.

By on Jan 7, 2017

3

it could be better

Everyone

The room was not cleaned on a daily basis,we told the receptionist about it and they did not do anything.

By , from colombia on Dec 24, 2016

Review comment responded on Dec 26, 2016

Thank you for staying with us. We appreciate your feedback. I personally speak to our housekeeping department about your comments. Thank you, Henry Neumann General Manager

1

ehhhh.

Everyone

Uncooperative front desk at arrival. Room was next to an industrial air condition compressor, which constantly ran and kept me awake at all hours. The hotel is okay, but for the price I paid, I'd go to the Marriott near by or the Hilton Plaza.

By , from San Francisco, CA on Sep 18, 2016

Review comment responded on Sep 20, 2016

Hi Jeremy, Thank you for staying with us. I will discuss your review with staff. Thank you Henry Neumann General Manager

5

great location and amenities!

Everyone

Right in center of Condado, this well staffed hotel is a great alternative to some of the pricier resorts in the area. We were in a front building w a side view of the city and the beach - fantastic!

By , from Boston, MA on Aug 27, 2016

Review comment responded on Aug 31, 2016

Hi Chris, Thank you for staying with us and taking the time to review the property. Glad you had a fantastic stay!! we look forward to your next visit!! Henry Neumann General Manaer