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Best Western Plus Condado Palm Inn & Suites

3.0 out of 5.0

Recent guest reviews

Nice to have Walgreens close by, and very good places yo eat

Spacious room, clean, confortable beds. I would change the breakfast variety. And outside color of the hotel

The room we stayed in the 1st night was nice. Then we came back for 2 more nights and that room had black mold above the toilet. I alerted the staff & maintenance just came & wiped the black mold. The next morning, the mold was back & very visible. As I checked out I quietly informed the front desk that the mold was again present. I checked out because My children & I weren't going to stay in a room with mold & the hotel was completely booked.

This place and the location is perfect for singles, couples and families. My family and I have stayed here before and enjoyed it. The breakfast even though a bit redundant is excellent (minus boiled eggs especially on Mother's Day) compared to many places we've stayed in Puerto Rico. We had one major issue this stay however management will hopefully offer some accommodations for the next trip in June 2017. We checked out of they Hyatt, Bayamon just to be here cause it is amazing. You are close to a lot of nice places, great food and fun fun fun within walking distance.

Best Western was walking distance from the beach, on condado street was literally everything. From an amazing sushi restaurant til nice pubs and bars.

Great place to stay at a reasonable price great location.

We got to the hotel not hard to find . Booked this bc it was in the main area . It has cvs and walgreen across the street, as well as it was across from the marriot casino . The parking lot was tricky to find. The area was good . The police are on the corners as well . When we got greeted the staff was nice . One girl was extremely sweet and helpful. Though we had so many problems with the room that delayed us going out. 1st our balcony door didn't lock. Maintenance eventually came up , then had to get tools and come back to fix it , we sat there over an hr in half waiting and decided to leave to go out. We had ac issues . The ac was not getting cool enough . The girl that answered was so sweet offered to move us to another room , change rooms the next day but we had everything unpacked and it was an inconvenience to change rooms . They offered to call Orbitz to get a discount back for our stay which we never got , they also did bring us up a fan. The last day we lost our car rental key , as we called the front deck many times and went down to ask if they found a key they said no. We sat waiting 2 hrs unloading our luggage back in the room to find the key and searching . We called a tow truck . Which after 2 hrs as we were suppose to already board the cruise the tow truck came and the girl at the deck goes is this your key . We did not use the car since day before so the key had if of been misplaced prior in the hotel and found. The room had fruit loops behind the bed.

Good, we always stay there. Good price. Rooms updated. Staff pleasant.

all facility very good! Recomended this hotel 100%. Excellent location.

The experience was relaxation, The hotel is well located close to the beach and the well known Condado Area. Fantastic!

Shower broken. I asked for fresh towels - never got them. Worst hotel stay I ever had.

Nice stay for the night great value and close to beach

Older hotel with nice ocean views. Small swimming pool. Empty alcohol products/garbage outside left behind; not pleasant when eating breakfast outside. Nice staff!

The staff was super friendly and even let us check in a little earlier since our room was ready when we got off our flight. They was very attentive. Hotel breakfast wasn't great but it was free and big. I love the large stand up showers and spacious room. Only thing that was not great they was just alright was the beach chairs. They was starting to come apart on some of them and needed replaced. Other than that nice place to stay.

Stayed at the marriot stellaris last month and will be using the best western from now on, much better service w lower rates and same location, close to the beach and very nice staff, really enjoyed the stay

Excellent staff and very clean hotel all around we will stay there again.

The room was not cleaned on a daily basis,we told the receptionist about it and they did not do anything.

Uncooperative front desk at arrival. Room was next to an industrial air condition compressor, which constantly ran and kept me awake at all hours. The hotel is okay, but for the price I paid, I'd go to the Marriott near by or the Hilton Plaza.

Right in center of Condado, this well staffed hotel is a great alternative to some of the pricier resorts in the area. We were in a front building w a side view of the city and the beach - fantastic!

I would recommend this hotel for a short stay or a group of people who will rarely be in the room. we stayed 4 nights, 5days and had an oceanview room. Here are the pros and cons... PROS: Bigger than expected Clean Walking distance to the beach Walking distance to a lot of bars and restaurants Friendly staff Free breakfast Updated big TV's Decent price Large balcony CONS: There was mold on the ceiling of the bathroom Small bathroom/shower area Some updated features but a lot of old/outdated appliances and features The breakfast was nothing to scream over You're about 2 blocks back from beachfront so you have to look past other buildings to view the water Dirty carpet Overall, it was nice. The room was big with a pull-out couch and dining table, full sized fridge. But the kitchen area was small and the bathroom too. We had them paint over the mold in the bathroom on the ceiling. And our AC went out for about a half day. Thankfully we had an excursion so it was working once we returned. They should really update the bathrooms and change the carpet out. If you like a really new, up to date room with a great view, I wouldn't suggest. But for the price it's good!

55 Condado Avenue San Juan

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Outdoor pool

Located in Condado, Best Western Plus Condado Palm Inn & Suites is a leisurely stroll from popular sights such as Parque La Ventana al Mar and Plaza del Mercado. This 3-star hotel welcomes guests with 151 rooms and conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. It's in central San Juan and also close to Condado Beach and Museo de Arte de Puerto Rico.


Dining

Free hot/cold buffet breakfast is served each morning from 6:30 AM to 9:30 AM. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

Best Western Plus Condado Palm Inn & Suites's 151 air-conditioned rooms provide balconies, iPod docks, and microwaves. 37-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and free newspapers.


Property features

At Best Western Plus Condado Palm Inn & Suites, guests enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. Self parking is available for USD 16 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave, Partial Ocean View

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking, Ocean View

King 1 | Sleeps 4

Guest reviews for Best Western Plus Condado Palm Inn & Suites

Everyone (26) Couples (14) Business (3) Students (1) Family (14) Friends (4) Other (4)
5

nice hotel, close to beach

Everyone

Nice to have Walgreens close by, and very good places yo eat

By , from Jacksonville, FL on Aug 23, 2017

Review comment responded on Aug 25, 2017

Saludos Titi, Glad that you enjoyed the stay and our location!! Hope to see you again!! Henry Neumann, GM

4
Everyone

Spacious room, clean, confortable beds. I would change the breakfast variety. And outside color of the hotel

By on Aug 18, 2017

Review comment responded on Aug 21, 2017

Thank you for staying with us. We are glad that you enjoyed the stay. Siempre a la orden, Henry Neumann General Manager

3

nice hotel with exceptions

Everyone

The room we stayed in the 1st night was nice. Then we came back for 2 more nights and that room had black mold above the toilet. I alerted the staff & maintenance just came & wiped the black mold. The next morning, the mold was back & very visible. As I checked out I quietly informed the front desk that the mold was again present. I checked out because My children & I weren't going to stay in a room with mold & the hotel was completely booked.

By , from Condado, Puerto Rico on Jul 1, 2017

Review comment responded on Jul 4, 2017

Hi Caita, Thank you for staying with us. I will personally discuss this with our staff in order to correct it. Thank you, Henry Neumann General Manager

4

excellent location

Everyone

This place and the location is perfect for singles, couples and families. My family and I have stayed here before and enjoyed it. The breakfast even though a bit redundant is excellent (minus boiled eggs especially on Mother's Day) compared to many places we've stayed in Puerto Rico. We had one major issue this stay however management will hopefully offer some accommodations for the next trip in June 2017. We checked out of they Hyatt, Bayamon just to be here cause it is amazing. You are close to a lot of nice places, great food and fun fun fun within walking distance.

By , from St. Croix on May 19, 2017

5

nice hotel near everything

Students

Best Western was walking distance from the beach, on condado street was literally everything. From an amazing sushi restaurant til nice pubs and bars.

By , from Miami, Florida on May 17, 2017

Review comment responded on May 19, 2017

Thank you for stayig with us. I am glad that you enjoyed the location and the service provided by our staff. We look forward to your next visit!! Henry Neumann General Manager

5
Everyone

Great place to stay at a reasonable price great location.

By on May 15, 2017

Review comment responded on May 17, 2017

Thank you for the excellent review!! Henry Neumann General Manager

1

many issues

Everyone

We got to the hotel not hard to find . Booked this bc it was in the main area . It has cvs and walgreen across the street, as well as it was across from the marriot casino . The parking lot was tricky to find. The area was good . The police are on the corners as well . When we got greeted the staff was nice . One girl was extremely sweet and helpful. Though we had so many problems with the room that delayed us going out. 1st our balcony door didn't lock. Maintenance eventually came up , then had to get tools and come back to fix it , we sat there over an hr in half waiting and decided to leave to go out. We had ac issues . The ac was not getting cool enough . The girl that answered was so sweet offered to move us to another room , change rooms the next day but we had everything unpacked and it was an inconvenience to change rooms . They offered to call Orbitz to get a discount back for our stay which we never got , they also did bring us up a fan. The last day we lost our car rental key , as we called the front deck many times and went down to ask if they found a key they said no. We sat waiting 2 hrs unloading our luggage back in the room to find the key and searching . We called a tow truck . Which after 2 hrs as we were suppose to already board the cruise the tow truck came and the girl at the deck goes is this your key . We did not use the car since day before so the key had if of been misplaced prior in the hotel and found. The room had fruit loops behind the bed.

By on May 14, 2017

Review comment responded on May 16, 2017

Hi Eileen, Thank you for staying with us. I would love to discuss your stay with us. Henry Neumann General Manager

5
Families

Good, we always stay there. Good price. Rooms updated. Staff pleasant.

By on May 7, 2017

5

nice view

Everyone

all facility very good! Recomended this hotel 100%. Excellent location.

By on Apr 30, 2017

Review comment responded on May 3, 2017

Glad you enjoyed the location and stay with us!! Henry Neumann General Manager

4
Everyone

The experience was relaxation, The hotel is well located close to the beach and the well known Condado Area. Fantastic!

By on Apr 17, 2017

Review comment responded on Apr 19, 2017

We are glad that you relaxed during your stay with us. We hope to see you again soon!! Henry Neumann General Manager