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Recent guest reviews

For what Puerto Plata has to offer, I would say this is an average resort. Food is average, beach is crowded and average, entertainment is below average. Every resort we have ever stayed at had many games, activities, and fun interactive events with the animation team throughout the day. The inly thing here was water aerobics once a day. It made the day boring. The shows were average and not well planned. The staff is very friendly and they keep the place looking clean and beautiful. You cannot relax on the beach without being hassled by vendors that won’t take no for an answer. Even on the resort you can’t take your time and look at items because you are immediately pressured into looking at what they want you to look at. Vendors would make so much more money if they just let people look without hassling them. Overall I would say this is an average resort.

Great location, great food but housekeeping staff too noisy. Doors closing is too loud and disturbing.

Hotel was pleasing however the wifi service was weak, towels in rooms were not fully replaced, and thermostat was inconsistent and unable to be set at a given temperature. Enjoyed meals and beverages but entertainment could be improved...big gap of nothing happening after show. Disco was fun but have your coordinator pull his pants up and quit showing his butt to the women! Otherwise fun, friendly, and helpful staff working throughout.

Terrible management , bad customer service , uncooperative staff

The bedroom was really good, but there are areas in the hotel that needs to be renovated.

Slow internet. Buffett seems to be the primary means of dining. Food is great is you like buffet dining. Room service is over priced.

It was better than what I had expected. Nice atmosphere; the beach was clean, the Resort has everything you need to have a very nice vacation.

The staff is exelent friendly made us feel like family. The food is ok at the buffet could be better. The restaurants are exelent. Pool is awesome. Wish it stayed open pased 6pm. The room was grate that is until I noticed roaches near the small refrigerator. I immediately made them aware of the problem and was quickly transferd to a cleaner room. Aside from that this minor problem we had a great time would definitely go back in the future. Like I said awesome place.

This was my second stay at the resort and I will be returning as it is one that I like for the location and overall resort presence. My overall experience was great. The food, the staff, the pool area and the restaurants are great. I waited for the last minute to book my room so I was given a room that faced the mall behind the resort and was located next to "Clubber" a local Disco. I would recommend asking about room placement so that you are never on this side. Buses, taxis and trucks ran non-stop and sleep was non-existent, but again I booked last minute. The room was excellent. It was big, clean and the AC was perfect. Overall a good stay. My one "gray area" is that they tend to judge a single traveler and frown upon visitors to the resort. They should train their staff not to pre-judge and as long as all are professional there should not be stares, glares or rude comments. The hotel is expensive and money spent is money spent. I understand the need to keep the family resort and quality of the hotel at a maximum. But, some of the guests there were questionable so if locals are present they should not be pre-judged.

Overall, pretty nice. There are areas that can improve like general room comfort. There is no 'wow factor' with the food. It's ok, not great but not terrible. My experience with staff was very good. Thet were very friendly and did their best to accommodate you.

Nice hotel on the beach. Excellent service. Staff was helpful and friendly and the rooms were clean and comfortable

I love my experience at sunscape in puerto plata... I travel with my 6 month old baby and they were really good with the acomodation for us.

The room was nice except for shower. Shower is open and floor is constantly wet. Food was ok. I received a $400.00 voucher that was worthless. In order to use it, you had to spend about $1000.00. The voucher was a discount booklet. I did an upgrade (VIP) for my friends, but received no benefit. most of the VIP was open to everyone. Fridays was visited by the local Dominicans. They were wild and disrespectful. Friday night was so wild at the disco, they had to have 2 armed security guards.

Sunscape Resort is a family orientated place. The staff were very helpful & friendly. It was nice that you don't need a reservation to all the restaurant.

Very nice had issues with the room that got corrected only after 2 complaints . Was a little annoyed. Staff very friendly and courteous

I took this trip with my parents. You had the resort feel but it wasn't so overwhelmingly large that you couldn't get around. My folks are older and it's difficult for them to walk. There were ample resting benches and nooks. I went few days ahead of Hurricane Matthew so the waters were a bit choppy. The staff was very in tuned with what was going on and the guests safety was top priority. The staff kept is entertained and even put out board games in the lobby to keep us on vacation mode.

Es un hotel excelente, con características distintas a otros, un servicio excelente y un personal brillante, he visitado varios hoteles en republica dominicana, y puedo decir que este ha sido el mejor.

Carretera Luperon KM 5 Puerto Plata Puerto Plata

Hotel highlights

  • Walking distance to Playa Dorada
  • Free full breakfast
  • Free valet and self parking
  • Onsite dining

Sunscape Puerto Plata - All Inclusive is a short stroll from Playa Dorada and Playa Dorada Golf Course. This 585-room, 4-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 8 restaurants.


Dining

Free full breakfast is included with your stay and awaits you each morning from 7 AM to 11 AM. There are ample dining options with 8 onsite restaurants, including Windows, which specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.


Rooms

All 585 recently renovated rooms provide free minibar items, furnished balconies, and iPod docks. Guests can expect to find WiFi and flat-screen TVs with cable channels. Other standard amenities include coffee makers, free bottled water, and ceiling fans.


Property features

Guests of Sunscape Puerto Plata - All Inclusive have access to a full-service spa, 2 outdoor pools, and a nightclub. You can take advantage of free valet parking if you drive. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this beach property include a children's pool, a fitness center, and outdoor tennis courts.

Room options

Deluxe Pool View Room

Full 2 | King 1 | Sleeps 4

ROH - Deal of the Day

Full 2 | King 1 | Sleeps 4

Sun Club Junior Suite

King 1 | Sleeps 4

Deluxe Family Room

King 1 | Sleeps 6

Guest reviews for Sunscape Puerto Plata - All Inclusive

Everyone (18)
2
Everyone

By on Oct 16, 2019

4
Everyone

By on Jul 14, 2019

Review comment responded on Jul 17, 2019

Thank you! Kv

3
Friends

For what Puerto Plata has to offer, I would say this is an average resort. Food is average, beach is crowded and average, entertainment is below average. Every resort we have ever stayed at had many games, activities, and fun interactive events with the animation team throughout the day. The inly thing here was water aerobics once a day. It made the day boring. The shows were average and not well planned. The staff is very friendly and they keep the place looking clean and beautiful. You cannot relax on the beach without being hassled by vendors that won’t take no for an answer. Even on the resort you can’t take your time and look at items because you are immediately pressured into looking at what they want you to look at. Vendors would make so much more money if they just let people look without hassling them. Overall I would say this is an average resort.

By on Apr 6, 2019

Review comment responded on Apr 10, 2019

Dear Guest, We so much appreciate you taking the time to share this review about your recent stay at Sunscape Puerto Plata. We appreciate you bringing these issues to our attention, as we are always looking for opportunities to address any areas of improvement and growth opportunities.

3
Everyone

Great location, great food but housekeeping staff too noisy. Doors closing is too loud and disturbing.

By , from Los Angeles,CA on Nov 26, 2018

Review comment responded on Nov 28, 2018

Dear Guest, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sunscape Puerto Plata. As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process.

4
Everyone

Hotel was pleasing however the wifi service was weak, towels in rooms were not fully replaced, and thermostat was inconsistent and unable to be set at a given temperature. Enjoyed meals and beverages but entertainment could be improved...big gap of nothing happening after show. Disco was fun but have your coordinator pull his pants up and quit showing his butt to the women! Otherwise fun, friendly, and helpful staff working throughout.

By , from Los Angeles on Nov 11, 2018

Review comment responded on Nov 12, 2018

Dear guest, On behalf the entire team of Sunscape Puerto Plata, we will like to thank you for choosing us to enjoy your holidays at Puerto Plata.

1
Everyone

Terrible management , bad customer service , uncooperative staff

By , from New York on Oct 26, 2018

Review comment responded on Oct 28, 2018

Dear guest, Thanks for your comment. As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.

4
Everyone

The bedroom was really good, but there are areas in the hotel that needs to be renovated.

By , from Moca, Dominican Republic on Sep 24, 2018

Review comment responded on Sep 24, 2018

Hi Manuel, Thanks for your comment! We have taken note in our opportunity areas kindly mentioned on your overview.

4
Everyone

Slow internet. Buffett seems to be the primary means of dining. Food is great is you like buffet dining. Room service is over priced.

By , from NJ on Jun 22, 2018

Review comment responded on Jun 22, 2018

Dear Kenneth, Thanks for your comment. We appreciate you bringing these issues to our attention, as we are always looking for opportunities to address any areas of improvement and growth opportunities. Please feel confident that we will take the proper measures to prevent reocurrences like this in the future.

5

great staff

Everyone

It was better than what I had expected. Nice atmosphere; the beach was clean, the Resort has everything you need to have a very nice vacation.

By , from Orlando, FL on Jun 7, 2018

Review comment responded on Jun 17, 2018

Dear JA, We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience. It is wonderful to learn that your time with us met with your expectations and it has been a pleasure to read all of your great feedback. We hope we have the chance to welcome you back again soon. Kind regards, Kelvin Vásquez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2002

4

great location close to the beach.

Everyone

The staff is exelent friendly made us feel like family. The food is ok at the buffet could be better. The restaurants are exelent. Pool is awesome. Wish it stayed open pased 6pm. The room was grate that is until I noticed roaches near the small refrigerator. I immediately made them aware of the problem and was quickly transferd to a cleaner room. Aside from that this minor problem we had a great time would definitely go back in the future. Like I said awesome place.

By on Jan 11, 2018

Review comment responded on Jan 30, 2018

Dear Guest, Thank you very much for your recent stay in our Sunscape Puerto Plata. We really appreciate that you took part of your time to share your comments with us.

Sunscape Puerto Plata - All Inclusive

Carretera Luperon KM 5, Puerto Plata, Puerto Plata 547
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