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Recent guest reviews

Good nice price

I didn’t like the administration

All is good

It was a pleasure to stay At Sunscape. The staff was very nice and restaurants were good.

Love the kindness of the staff overall. Food is always great and tasty! They accomodated my infant with a crib which is a plus! Will definitely go again.

Many A la carts restaurants. Snack bar at pool and beach and other areas. The club room family pool was great for my kids with snacks and food order at the bar there too. I would have liked a nice big playground for kids to play at. Other than that it was clean and staff were very friendly.

We've done 40 All Inclusives - (we're retired) The property has pros and cons - It's a great size! You can be to any of the restaurants, beach or pools in 5 minutes. Great lay-out and beautiful grounds. The entire place needs updating in all areas - The staff is outstanding - The pillows are horrible!! The food is edible, but more like high school cafeteria food. Low quality meats - generally in sauces or gravy. No fresh salsa, queso and guacamole only once in 2 weeks. The specialty restaurants are just slightly better than the buffet. The grounds are kept very nicely, and there were always chairs at the pool and beach, no reason to do the 6 am "save the chair thing" All in all, it's a 3.5 star, but with some improvement to quality of food and perhaps bedding, it could be a solid 4 star! The majority of people there were "blue hairs" and they seemed quite happy with the food and the resort itself.

The property is well-kept and pleasant. The hotel complex was much more compact than other all-inclusive hotels we have visited in the DR, making it convenient. Even though we were there at Christmas, the place didn't feel overrun. The beach is fantastic. The only thing that was a step down compared to other all-inclusive places was the food. It wasn't bad; just not particularly great. Nonetheless, I'd be happy to return.

Love the hotel, the personnel make my stayed wonderful. The water Aerobics instructor is the true Star of that hotel. He is Amazing, his energy and hospitality.

1. Front desk people were rude and un attentive. 2. No wifi in the rooms, pool area, restaurant. Only in the lobby. 3. The food is terrible and little options. 4. Guests do not social distance. They flock around you 5. Everything is dated. 6. The pool is dirty 7. The bed was broken 8. To park the car we had to get in a car and drive like 2 miles in the heat. The only good thing was the bathroom and AC and beach. Never again! We were miserable and decided to leave early. So, we gave up 2 rooms that were paid just because of the terrible food and service.

Once we arrived to resort we were greeted and taken to VIP check in greeted with hand sanitizer given champagne and and little something sweet once everything was done we were escorted to snack while we waited for our bellhop driven to our suite once we arrive we had a banner on our door welcoming us suite was amazingly clean clean was nice having a closed off section of resort for adults only had your private pool and restaurant for those staying in that section

Horrible this is 3 star hotel, my suggestion do not go to this hotel, is very old without any conditions, and drinks are domestic, horrible, avoid this hotel

Always room for improvement

Rude staff, same food for breakfast, lunch and dinner. Bad/no entrainment. No wifi but lobby only.

I have traveled to many different resorts throughout the Caribbean and this was by far the worse experience ever, when we arrived we were greeted by a lady who didn’t even look at us throughout the check-in process when we would ask questions about the resort she would answer with ask that staff over there or call the lobby tomorrow, the following day we went to the lobby to ask about the COVID test which stated was included in the package we purchased their answer was that was a promotion from last year and you have to pay or upgrade your room, there was a guest at the moment who had upgraded her room and they also refused to give her the COVID test so we opted not to upgrade, that same day we were at the pool and all the locals who were also guests complained of how terrible the hotel was, the liquor ran out at about 3pm and the hotel refused to restock, they closed the bar and told guests “oh well get out the pool if you don’t like it”. They have about 5 restaurants which they only open 1 at a time, you basically have to eat what they want you to eat, the buffet is only filled once if they run out of food they don’t restock, my wife is vegetarian and the only vegetarian option was fresh fruit rice and beans for breakfast lunch and dinner. When my mother went to the small cafeteria in the back they refused to give her more than two sweets. On our last day there was vomit all over and they basically clean it by throwing it into pool. Dirty, nasty,rude hotel.

The best vacation for the family best staff ever and the best bud tender you can find is Saluda The lobby

Carretera Luperon KM 5 Puerto Plata Puerto Plata

Hotel highlights

  • Close to Playa Dorada
  • Free full breakfast
  • Free valet and self parking
  • Onsite dining

Sunscape Puerto Plata - All Inclusive places you within a short walk of Playa Dorada Golf Course and within a mile (2 km) of Playa Dorada. This 585-room, 4-star hotel has 2 outdoor pools along with a full-service spa and 8 restaurants.


Dining

Start your day off right with a free full breakfast, served each morning from 7 AM to 11 AM. There are ample dining options with 8 onsite restaurants, including Windows, which specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free daily manager's reception.


Rooms

Guests can expect to find flat-screen TVs with cable channels. Other standard amenities include furnished balconies, iPod docks, and coffee makers.


Property features

Guests of Sunscape Puerto Plata - All Inclusive have access to a full-service spa, 2 outdoor pools, and a nightclub. Free valet parking is available if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this all-inclusive hotel include a children's pool, a gym, and a sauna.

Room options

Deluxe Double Beds Room

2 Double Beds | Sleeps 4

Sun Club Junior Suite King Bed

1 King Bed | Sleeps 3

Garden View Double Beds Room

2 Double Beds | Sleeps 4

Deluxe King Bed Pool View

1 King Bed | Sleeps 3

Guest reviews for Sunscape Puerto Plata - All Inclusive

Everyone (15) Couples (13) Family (14)
4
Partner Couples

By on Dec 31, 2023

Review comment responded on Dec 31, 2023

Dear Neli,Thank you for choosing Sunscape Puerto Plata Resort & Spa for your recent vacation. Thank you for your nice valuation, its a pleasure for us to know you spent a grateful time here.Regards,

3
Everyone

By on Sep 15, 2023

Review comment responded on Oct 9, 2023

Estimada Tonya,Gracias por su puntuación.Saludos,

4
Family

Good nice price

By on Sep 11, 2023

Review comment responded on Sep 20, 2023

Dear Kelvis,Thankyou for your review.Its a pleasure to be part of your vacations.Hope to see you soon!Kind Regards,

2
Everyone

I didn’t like the administration

By on Sep 2, 2023

Review comment responded on Sep 5, 2023

Thanks for your honest opinion.We regret that you left our hotel unsatisfiedGreetings,

5
Everyone

All is good

By on Jul 29, 2023

Review comment responded on Aug 2, 2023

Dear Nilson,Thank you for your review, it was a pleasure to be part of your vacations.KInd Regards,

4
Everyone

It was a pleasure to stay At Sunscape. The staff was very nice and restaurants were good.

By on May 15, 2023

Review comment responded on May 17, 2023

Dear Arsenia,Thank you for your review, it has been an honor to be part of your vacation.We hope to have you again.Kind Regards,

4
Everyone

By on Apr 26, 2023

Review comment responded on May 17, 2023

Estimada Caridad,Gracias por su puntuación, ha sido un placer ser parte de sus vacaciones.Saludos,

4
Family Family with small children

Love the kindness of the staff overall. Food is always great and tasty! They accomodated my infant with a crib which is a plus! Will definitely go again.

By on Apr 17, 2023

Review comment responded on Apr 17, 2023

Dear Stephanie,Thank you for preferring us, and sharing your valuable opinion. We are glad to confirm that we were able to meet your expectations. For us, it has been a pleasure to be your hosts, and we are filled with great satisfaction that you have enjoyed all our facilities and our good service. On behalf of the entire staff of Sunscape we hope to welcome you back so that you can continue to live all that our hotel has to offer. Cordially,

4
Family with small children

Many A la carts restaurants. Snack bar at pool and beach and other areas. The club room family pool was great for my kids with snacks and food order at the bar there too. I would have liked a nice big playground for kids to play at. Other than that it was clean and staff were very friendly.

By on Feb 24, 2023

Review comment responded on Feb 24, 2023

Dear Dilcia,Please receive the warmest greetings from Sunscape Puerto Plata. Thank you for taking the time to share your positive experience. We are delighted that your stay with us was enjoyable and that you enjoyed all facilities. It was a pleasure to have welcomed you home. We certainly hope that we have the honor of being able to vacation with you in the future. Kind regards,

4
Partner Couples

We've done 40 All Inclusives - (we're retired) The property has pros and cons - It's a great size! You can be to any of the restaurants, beach or pools in 5 minutes. Great lay-out and beautiful grounds. The entire place needs updating in all areas - The staff is outstanding - The pillows are horrible!! The food is edible, but more like high school cafeteria food. Low quality meats - generally in sauces or gravy. No fresh salsa, queso and guacamole only once in 2 weeks. The specialty restaurants are just slightly better than the buffet. The grounds are kept very nicely, and there were always chairs at the pool and beach, no reason to do the 6 am "save the chair thing" All in all, it's a 3.5 star, but with some improvement to quality of food and perhaps bedding, it could be a solid 4 star! The majority of people there were "blue hairs" and they seemed quite happy with the food and the resort itself.

By , from Hobart on Feb 3, 2023

Review comment responded on Feb 6, 2023

Dear Robert,Thank you for choosing us, and taking the time to provide us with your honest review. We were saddened to learn that these situations distracted your attention from the enjoyment of you vacation. For us, it has been a pleasure to be your hosts, and we are filled with great satisfaction that you have enjoyed our good service. Our goal is to provide spectacular experiences that create long lasting memories to our visitors.Nonetheless, if you ever consider visiting us again any time in the future, we’d be sure to do everything within our hands to turn this past experience around and show that we are worthy of your kind patronage.Cordially,

Sunscape Puerto Plata - All Inclusive

Carretera Luperon KM 5, Puerto Plata, Puerto Plata 547
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