Skip to main content
Beginning of main content

Riu Bachata All Inclusive

3.5 out of 5.0

Recent guest reviews

It was great Very clean employees are very helpful and friendly

The staff at this hotel was exceptional they went out of their way to make you happy the problem with this hotel first was there’s no beach to Rocky for you to walk on in boots the food was Not the best but you could always find something to eat the hotel is changing hands so none of the credit card machines work anywhere so they were gouging all the cash they possibly could the furniture in the rooms were falling apart hopefully it improves with the new owners

We arrived at the hotel an 1 1/2 early thinking we were able to at least enter the premises. We were held outside the hotel until check in time. I was accompanied by my elderly in laws who had to use the restroom and couldn't go in. Very disappointing. Then when checked in no low for was available, which we only needed 1 rm in the low flr bc my mother was unable to walk much. Then It was impossible to make reservations in any of the 3 restaurants that they had. Also no wifi throughout bc supposedly the system was down. Horrible property and absolutely no compensation. Everything was a problem there!!!

Beautiful view, tasty food, cold drinks, lovely beach and courteous staff.excellent stay.

Hotel is sold no one cares about guests now since they are closing in April. Food horrible no entertainment and let’s not forget the bed bugs . 10 families got food poisoning, people smoke everywhere, beach dirty rocky no lifeguard on duty in pool or beach. They cook food with no gloves, half cooked and the drinks are nasty . Don’t go here ever

The staff overall was very nice. The rooms and areas was big and open but need to be updated as well as cleaned- our room was not cleaned daily and we were never provided with soap and extra toilet paper- had to ask four different times to get the supplies for our room . The entertainment was horrible and need a lot of help with coming up with entertainment. Food was average like in any all inclusive. Overall it was an average experience. Had a better experience at other RIU Resorts this was was disappointing.

This is our third year, and we enjoy it very much....unfortunately it has been sold, so we shall see if we,will be able to go next year...

I had always heard Riu was a good hotel chain so I decided to stay here. First indication that it was not going to be good was that they put two beds together to give you a king size bed. The room we got had mold all over the ceiling. It was dated. No cover on the bed. The sheets smelled. The shower drain backed up horribly. You cannot plug a hair dryer into their outlets. Lastly the ac was broken in our room. Then the casino was shut down permanently. Later we received a call that they needed to change our room for some unknown reason. We had to repack and move to another room which ontop of also having no ac and all the other issues also had a broken safe. Then the food was terrible. I decided I no longer wanted to stay and the manager told me I needed to pay for the night. When I told them I thought it was unfair that I should pay for a horrible room she advised me that I could not leave until I paid and security stood by to intimidate me. I continued to argue while they told me I was not allowed to leave till I paid. I could not leave because they would not call me a taxi. I later heard from the taxi driver that this chain in Dominican Republic had gone downhill and that they were in the process of selling to another hotel chain. He stayed that they cared only about money and not providing quality service. Do not even think of staying here.

For an existance of 15years hotel is kept in good condition. Staff and food are very good. Hotel grounds are beautiful and activities plenty and fun. Only issue with is bed but would return.

The best thing about the hotel are the attentions of the staff, how many people are helpful and willing to help you and make your stay in the hotel something unique. The food and variety should improve.

Very disappointed on how the 700 dollar hotel credit is used. It's basically coupons off certain things. Also if you sepend 100 dollars you get 15 off the 100. I don't understand where the 700 dollar hotel credit come in but it's pretty much false information provided on the site. I personally called the hotel before booking to ask how it was used and was told it can be used towards excursions that was a lie. I find out when I was there that was not true. RIU chains of hotels are usually very great but I was disappointed in this. I find that there is not much to do in the hotel. Must do excursions to keep yourself busy.

A bit dated, food was terrible and not very fresh. We had lunch and dinner there the first night but ate out all others times. Breakfast was okay. Bad beer and wine - better to order bottom shelf mixed drinks. Our room smelled musty and the smell outside by the tennis courts smelled funky so we couldn't get fresh air

Food and drinks available pretty much all day. Hotel bed was very uncomfortable

Love the hotel, staff were wonderful. Hotel food were delicious. Definitely will come back with my family.

its ok for the $$$ there staff only cares for people that tip very well if not yours a** out

When we research resorts for our family vacation we go by places we have stayed and word of mouth. We we chose Riu Bachata in Puerto Plata, DR we chose it because some of my family memebers have stayed at the Riu before in Mexico and Bahamas. Our experience at the Riu Bachata was completely dissapointing. The service was horrible, the food was terrible and when you question things all they told us was that we went out of season. Between the bad service and horrible food add the fact that 2 days we didn't have hot water to shower, when i called to ask what was wrong they seemed upset that i was questioning them. we were there 7 days and I can guarantee we won't be going back. Even when we spoke to management they just shrugged everything off. There were very few staff members like Elizabeth, Eridania, Luis, Daniel, and Francisco that were very nice and trying to make our already bad stay a better one. This resort is giving DR a terrible name. I am Dominican and was appalled by the service. You definitely don't get service like this in Punta Cana, DR or La Romana, DR. People smoke everywhere, they don't have a designated area for them so if you don't smoke you will be if you stay there. The last thing that happened to us was someone robbed my brother and sister in law. They stole their belongings from the pool side and with it the key to their room (the keys are not card access so we couldn't swim with them). The only good time we had was when we did the Paradise Island tour (Out of the resort) and we also went out to eat twice to a local restaurant (Out of the resort).

Hotel falsely advertised WiFi. You can only get it in the lobby and even that did not work often. You had to go to the bar to get your own drinks which were completely watered down. When I asked why they Manager stated it's their low season. No hot water for 2 days. No AC for 2 days. Night entertainment sucked. No food after 10pm. We went with 11 people and have stayed at RIU before in different places this was the Worst hotel ever.

I saw other reviews saying this same thing and I thought that these were probably just picky guests but I was terribly wrong. Horrible vacation. The first night we couldn't sleep because we had no air conditioning. After much arguing and researching with other guests about which rooms had air we got moved to another room. However they would turn the air off every day from 2am-2pm. So you would wake up early in a horrible sweat in 90 degree weather. The restaurants did not have air except Italian so the food that was just sitting out in the heat was making a lot of guests sick including my poor husband who was sick for 6 days of our vacation. We reported this to management and they didn't care. The 2 restaurants that you had to make reservations with would stop taking reservations once their list was 1/3 full claiming that their was no more room. You would walk past the restaurants at night and it was only 1/4-1/3 full. The food was exactly the same for lunch and dinner every day with just a couple different dishes and different seasoning. WiFi never worked on our phones. It was $5 to use the Internet in the lobby for 1/2 hour. We were constantly killing cockroaches in our room. First night we killed 6 and the management didn't care.

The staff was great especially at check in and in the main dining room. One of the waiters, Ramon, remembered my family from 2 years ago. They were happy to sing Happy Birthday to my 13 year old. The room was clean but the AC could have worked better. The kids had a great time in the pool and on the beach.

With every hotel you have to take the good with the bad. With Riu it's mostly good a little bad. Food gets repetitive. Would love an authentic Dominican restaurant, after all that's where it's at, right?! All staff extremely friendly especially Ramon the food server. Rooms are nice however the bed was very uncomfortable. I would definitely stay there again. I highly recommend taking the Safari Tour!!! Best tour of my life!!!

Bahia de Maimon Puerto Plata Puerto Plata

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Riu Bachata All Inclusive is located within a 15-minute drive of Ocean World Adventure Park and Puerto Plata Cable Car. This 592-room, 3.5-star resort has 2 outdoor pools along with a full-service spa and a casino. On the beach, the resort is also within a 20-minute drive of Fort San Felipe and Pico Isabel de Torres.


Dining

Start your day off right with a free buffet breakfast offered each morning. There are multiple options for onsite dining with 3 restaurants, including Bahia de Maimon, which specializes in international cuisine.


Rooms

The 592 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and free bottled water. TVs come with satellite channels, and WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Ceiling fans and safes are other standard amenities.


Property features

Riu Bachata All Inclusive features a full-service spa, 2 outdoor pools, and a casino. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a fitness center.

Guest reviews for Riu Bachata All Inclusive

Everyone (14) Couples (55) Family (24) Friends (17) Other (11)
5

nice hotel..

Everyone

It was great Very clean employees are very helpful and friendly

By on Apr 5, 2018

2

the staff was excellent

Everyone

The staff at this hotel was exceptional they went out of their way to make you happy the problem with this hotel first was there’s no beach to Rocky for you to walk on in boots the food was Not the best but you could always find something to eat the hotel is changing hands so none of the credit card machines work anywhere so they were gouging all the cash they possibly could the furniture in the rooms were falling apart hopefully it improves with the new owners

By on Mar 5, 2018

1

horrible property

Everyone

We arrived at the hotel an 1 1/2 early thinking we were able to at least enter the premises. We were held outside the hotel until check in time. I was accompanied by my elderly in laws who had to use the restroom and couldn't go in. Very disappointing. Then when checked in no low for was available, which we only needed 1 rm in the low flr bc my mother was unable to walk much. Then It was impossible to make reservations in any of the 3 restaurants that they had. Also no wifi throughout bc supposedly the system was down. Horrible property and absolutely no compensation. Everything was a problem there!!!

By on Feb 28, 2018

5

beautiful views

Everyone

Beautiful view, tasty food, cold drinks, lovely beach and courteous staff.excellent stay.

By , from ontario canada on Feb 28, 2018

1

the worse vacation ever

Everyone

Hotel is sold no one cares about guests now since they are closing in April. Food horrible no entertainment and let’s not forget the bed bugs . 10 families got food poisoning, people smoke everywhere, beach dirty rocky no lifeguard on duty in pool or beach. They cook food with no gloves, half cooked and the drinks are nasty . Don’t go here ever

By on Feb 25, 2018

2

small and dirty

Everyone

The staff overall was very nice. The rooms and areas was big and open but need to be updated as well as cleaned- our room was not cleaned daily and we were never provided with soap and extra toilet paper- had to ask four different times to get the supplies for our room . The entertainment was horrible and need a lot of help with coming up with entertainment. Food was average like in any all inclusive. Overall it was an average experience. Had a better experience at other RIU Resorts this was was disappointing.

By , from Canada on Jan 31, 2018

5

nice, friendly hotel...

Everyone

This is our third year, and we enjoy it very much....unfortunately it has been sold, so we shall see if we,will be able to go next year...

By , from maine on Jan 19, 2018

1

do not even consider this hotel.

Everyone

I had always heard Riu was a good hotel chain so I decided to stay here. First indication that it was not going to be good was that they put two beds together to give you a king size bed. The room we got had mold all over the ceiling. It was dated. No cover on the bed. The sheets smelled. The shower drain backed up horribly. You cannot plug a hair dryer into their outlets. Lastly the ac was broken in our room. Then the casino was shut down permanently. Later we received a call that they needed to change our room for some unknown reason. We had to repack and move to another room which ontop of also having no ac and all the other issues also had a broken safe. Then the food was terrible. I decided I no longer wanted to stay and the manager told me I needed to pay for the night. When I told them I thought it was unfair that I should pay for a horrible room she advised me that I could not leave until I paid and security stood by to intimidate me. I continued to argue while they told me I was not allowed to leave till I paid. I could not leave because they would not call me a taxi. I later heard from the taxi driver that this chain in Dominican Republic had gone downhill and that they were in the process of selling to another hotel chain. He stayed that they cared only about money and not providing quality service. Do not even think of staying here.

By , from new jersey on Jan 17, 2018

5

riu keeps going!

Everyone

For an existance of 15years hotel is kept in good condition. Staff and food are very good. Hotel grounds are beautiful and activities plenty and fun. Only issue with is bed but would return.

By , from ny on Oct 13, 2017

4

nice and good hotel

Everyone

The best thing about the hotel are the attentions of the staff, how many people are helpful and willing to help you and make your stay in the hotel something unique. The food and variety should improve.

By , from Santo Domingo on Aug 28, 2017