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Hotel Imperial

2.0 out of 5.0

Recent guest reviews

This is a cheap hotel, one of the few with free parking since is very close to the cathedral, we took a 4 person room with 2 beds, is quite big, I understand that they cannot change the structure of the building and since this is a very antique hotel, the distribution is not the best, the bathroom is very small you and you can see pipes in there (the administration should cover those), also the door of the bathroom is so old, that in the bottom side you can see how is wearing cause of the time, some other parts outside the room need to be fix, like walls that you can see some big holes, attention is pretty decent, and the restaurant inside the hotel cook very good meals at very low price.

If you want to enjoy the downtown area and look for a very reasonable price, this is your place! Two blocks from Parian market, Rosario Chapel, main square, etc. It is true that it is litlle bit noisy, but remember, many if not most Mexicans do not mind noise, they even need it not to feel lonely. Rooms on the street side are noisy, but have much better light. I was impresed with the cleanliness of the place.

The plumbing worked, the bed was very firm, the WiFi was good and I didn't have to climb stairs. A descent and very inexpensive hotel, I paid about 30 dollars for a night for a single person. At the desk, not via the Internet.

The hotel is nice in general but a very weak point is the breakfast. Just marmelade and butter with some toast bread slides. Staff a bit bored even though kind enough. Cleannes is not one of it's good points. If you have no problems with all these then it's a good place situated in the heart of the city center and you can do everything on foot.

This place is an older hotel that has a lot of character. Rooms are a little dark built around a central courtyard area which is quite common in Mexico. Staff are helpful, friendly and patient with my bad Spanish. It is a very short walk to the Zocalo and central area. Recommended.

I stayed at the hotel with an almost 80 y.o. friend who lives in Mexico and who has stayed here probably 10 times. He wanted one of the rooms facing the street (a choice most knowledgable travelers in Mexico would not make). We shared the room and I think the price was $540 per night for the two beds. The room was a bit to basic, for this once proud but now run down hotel - for the price charged. The street traffic made sleeping almost popular. "Inside" rooms would have been quieter. I looked at some of those interior rooms, and was unimpressed. A basic continental breakfast is included, but get downstairs early, before everything is gone. The hotel is in a decent location, not far from the tidy/attractive Zocalo park. I've traveled in Mexico for 40+ years and didn't like the hotel and I'd never recommend it to a friend. I think there are nicer places which charge less in Puebla. Oh, my friend really likes the hotel and he slept just fine - after taking his sleeping pill! :-)

If you want a hotel that is not an American chain and has a lot of traditional Mexican character, go here! Everything was clean and comfortable, and the staff (while did not speak much if any English) were very friendly. When was the last time you were walked up to your room by a guy who was proud to show off all the amenities the room came with? Bear in mind that there is no air conditioning-just a fan. It was fine in March, but may be warmer during the summer months. This hotel is built with an open air atrium in the center which the rooms look out on. One of the more unique aspects to this hotel its that in the bottom of the atrium, there is a 3-hole mini golf course!

The imperial Hotel served my needs well. It was close to the the zocolo, making it easy to get two places of interest. Te hotel itself was basic and clean, but not a stand out. It was a a good value for the money.

This was our second stay at Hotel Imperial, and prices seem to have gone up a bit. The hotel is an older building. Rooms are decent size, with either a closet or a wardrobe, not luxurious but very clean. Rooms surround a central courtyard, and noise can reverberate, especially when school groups or teams are staying here, so earplugs come in handy. Signs say that the hotel has an osmotic water purification system. My husband and I drank bottled water anyway, but our daughter drank the tap water and did not get sick. Free breakfast consists of toast with jam, fruit, juice, and coffee. Free botanas (evening snacks) were simple tacos. The staff was friendly and helpful. Very close to the zocalo.

We stayed here several months ago. The location is great. The room is clean and sunny with a nice view. It was also spacious. The price is reasonable (during the off season). They have onsite car parking. The best part about this was that we asked the right person, and asked if our dog could stay with us after explaining that she is mild mannered, well trained, doesn't bark and so on. He allowed her to stay! This is so hard to find in Mexico. I have stayed at many substandard hotels traveling through this country because the vast majority of hotels flat out refuse to consider a dog. He allowed it, but upon checkout the staff was much less friendly about it. They looked at us like we were filthy and demanded to inspect the room before we left. This was fine because she does not cause a mess or destroy things. I am mentioning it because whether or not they allow your dog to stay might depend on the person who you ask. And a side note. If your dog is ill mannered in any way, please don't hotel travel with it! I believe there is so much difficulty partially because there have been experiences in the past where hotels have been burned with allowing dogs. This is sad because those of us who have trained our dogs well have such a difficult time traveling. Hotel staff: if you read this review, THANK YOU for allowing our dog. We will be back the next time we're in Puebla!

4 Oriente Num 212 Puebla PUE

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Historic Center, Hotel Imperial is next to Santa Monica Convent and Museum of Religious Art and Poblano de Arte Virreinal Museum. This 60-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. Alfenique House and Street of Candies are also a short walk from this Puebla hotel.


Free breakfast is included with your stay. Enjoy a leisurely bite to eat at FRAY PEDRO, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with room service.


The 60 rooms have free local calls. TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers and free toiletries.

Property features

Hotel Imperial features free WiFi in public areas, a meeting room, and a computer station. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. This hotel also has laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

51.0% of guests recommend this hotel

Total of 112 reviews