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Camino Real Hotel & Suites Puebla

Star Rating
4 out of 5

Information

Reviews

3.7 / 5Good
1,517 reviews

Amenities

  • Pool
  • Air Conditioning
  • Spa
  • Restaurant

Map

What's nearby

  • Popular Location
    University Cultural Center of BUAP
    19 min walk
  • Popular Location
    Metropolitan Auditorium
    4 min drive
  • Popular Location
    Angelopolis Commercial Center
    8 min drive
  • Airport
    Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    35 min drive

Book online or call:

1-844-663-2276

Your dates need to occur after 2019-12-14. Try updating your dates to see prices for your trip.

    About this area

    San Andrés Cholula

    Located in San Andrés Cholula, Camino Real Hotel & Suites Puebla is in the entertainment district and on the boardwalk. Puebla Cathedral and Zocalo Square are notable landmarks, and travelers looking to shop may want to visit Angelopolis Commercial Center. Traveling with kids? Consider Africam Safari and Estrella de Puebla Observation Wheel.

    What's nearby

    • Popular Location
      University Cultural Center of BUAP - 19 min walk
    • Popular Location
      Estrella de Puebla Observation Wheel - 4 min drive
    • Popular Location
      Metropolitan Auditorium - 4 min drive
    • Popular Location
      Triangulo Las Animas Shopping Center - 5 min drive
    • Popular Location
      Angelopolis Commercial Center - 8 min drive

    Getting around

    • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 35 min drive

    Restaurants

    • La Huerta – Poolside restaurant with a bar offering international cuisine. Serves breakfast, brunch, and lunch daily.

    About this property

    Camino Real Hotel & Suites Puebla

    A full-service spa, a golf course, and a restaurant are available at this smoke-free resort. A manager's reception is free. Other amenities include an outdoor pool, a 24-hour fitness center, and a bar/lounge. All 149 rooms offer comforts like Select Comfort beds and Egyptian cotton sheets, plus 24-hour room service and LED TVs with satellite channels. Guests will also find WiFi, DVD players, and down comforters.

    Property amenities

    Internet

    • Available in all rooms: WiFi (MXN 150 per stay)
    • Available in some public areas: WiFi (MXN 150 per stay)

    Parking and transportation

    • Self parking: MXN 50 per night
    • Valet parking: MXN 120 per night
    • 24-hour roundtrip airport shuttle (surcharge)
    • Airport shuttle on request

    Food and drink

    • Buffet breakfast available for a fee 6:00 AM–noon on weekdays and 6:00 AM–10:30 AM on weekends: MXN 365 for adults and MXN 190 for children
    • 1 restaurant and 1 coffee shop/café
    • 1 poolside bar and 1 bar
    • Free daily reception
    • 24-hour room service

    Things to do

    • 24-hour fitness center
    • 18 holes of golf
    • Full-service spa
    • Outdoor pool
    • Steam room

    Family friendly

    • Dry cleaning service
    • DVD player
    • Free babysitting/childcare
    • Free children's club
    • Grocery/convenience store
    • In-room child care (surcharge)
    • Laundry facilities
    • Outdoor pool

    Conveniences

    • ATM/banking services
    • Elevator
    • Free newspapers in lobby
    • Front-desk safe
    • Grocery/convenience store

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance

    Languages spoken

    • English
    • Spanish

    Business services

    • 24-hour business center
    • Meeting rooms
    • Conference center

    Outdoors

    • BBQ grill(s)
    • Garden
    • Pool umbrellas
    • Rooftop terrace

    Spa

    • Manicures and pedicures
    • Massage - deep-tissue
    • Massage - hot stone
    • Massage - prenatal
    • Massage - sports
    • Massage - Swedish
    • Spa open daily
    • Steam room

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking

    More

    • Smoke-free property
    • TV in lobby

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Down comforter
    • Egyptian cotton sheets
    • Linens
    • Select Comfort bed

    Bathroom

    • Bathroom (partially open)
    • Hair dryer
    • Shower
    • Towels

    Entertainment

    • DVD player
    • LED TV
    • Pay movies
    • Satellite channels

    Food and drink

    • Free bottled water

    More

    • Connecting rooms available
    • In-room massage
    • Iron/ironing board
    • Laptop-compatible safe
    • Phone

    Nearby things to do

    Activities

    Where to eat

    5 - Excellent
    428
    4 - Good
    518
    3 - Okay
    301
    2 - Mediocre
    157
    1 - Poor
    113
    3.9
    Cleanliness
    3.8
    Service and Staff
    3.6
    Amenities
    3.8
    Property condition

    3/5

      The room was a bit neglected, as well as something dirty from the windows and the bathroom.

      Stayed 1 night in Nov 2019

      1/5

      • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

      I didn’t like anything this time the room to noisy, the mattress to bad. Yes I complain but nothing happened.

      Stayed 5 nights in Nov 2019

      5/5 Excellent

      • Liked: Staff & service, amenities, property conditions & facilities

      This place a good buffet with friendly and helpful staff. The pool is nice for people with kids more of a family thing. Overall good view and nice spot to stay if you're staying in Puebla.

      Stayed 3 nights in Nov 2019

      2/5

      • Disliked: Cleanliness

      Buena ubicación, instalaciones ok. Mi habitación estuvo lista una hora tarde con lo cual fui comprensivo, sin embargo tenía que estar en un evento a las 4pm y tuve q llamar 3 veces por toallas las cuales tardaron una hora en llegar, no había una sola corporal. En mi otra habitación (bajo otro nombre) tardaron dos horas en llegar. Obviamente llegué tarde a mi evento. No estoy acostumbrado a recibir cosas gratis, pero si me esperaba una disculpa. El domingo al hacer check out y bajar al restaurante estoy seguro éramos los únicos que solicitamos a la carta, la comida tardó demasiado tiempo (considerando que solo había otra mesa) y se ve que los meseros estaban más ocupados en la mesa que estoy seguro estaban ocupando gerentes del hotel (alrededor de la 1pm). La comida no fue la mejor. Me he hospedado en años anteriores en este hotel y existe un claro descenso en la atención al cliente desafortunadamente.

      Stayed 1 night in Nov 2019

      1/5

      • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Every single day was another issue. Day One: No Soap, no shampoo. and no electrical outlets in the room to charge phone or laptop. Something nasty in the shower. I could not identify except for the hairball. Day 2: No towels. Had them delivered. Day Three: Did not clean my room, took my towels. I tried to complain to management on day three and no manager was on duty. I list my issues with the front desk clerk who told me he was in charge.and no one contacted me on day 4. I will Never Stay at this hotel.

      Stayed 3 nights in Nov 2019

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