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Best Western Plus Puebla

3.5 out of 5.0

Recent guest reviews

Needs to change beds and have to do something with their elevator, it's unconfortable have to run 'cause the door could hurt us.

Do not book this hotel. When I arrived they didnt have my reservation, and had overbooked the hotel. It was midnight and the staff didnt care that they had left me with no place to stay, they were rude, uncaring, unprepared and I will never stay at a hotel of this chain in my life. They didnt take any responsability blaming this website and saying it was not their problem that I made a reservation, payed for a room BUT GOT NO ROOM TO STAY.

The Best Western Hotel in Puebla could be very deceiving for an American traveler. Being an American chain, the Best Western Hotel in Puebla lacks typical American hotel standards, such as A//C in rooms, T.V. remote control, iron/iron board to name a few. The hotel badly need some renovation, and room upgrades. It is affordable but not the best option. we stayed for only one night, so it was okay, but would have stayed at another place if I was thinking of staying for longer than that.

There is no real good reason to stay here.The mattress was so bad it was like you were sleeping on only the boxspring.[...]

Nice location, cheap.. Just to sleep hotel. Otherwise I never recommend it

This is by far the WORSE Best Western I have ever come across. The staff was rude, they have no experience with online reservations, customer service was beyond deplorable, electrical outlets were not only faulty, they were dangerous. The bathrooms were very small shower stalls. Did I mention the rude staff. It is unbelievable that Best Western could ever endorse such a horrible Hotel!

I went to this hotel because it had excellent revies, nevertheless the Best Western Hotel did not have adecuate measures in place to deal with emergencies. During my stay there was a minor fire in the hotel which turned out to be a major ordeal due to the negligence of the staff. The hotel staff did NOT alert the guests of the fire and did not sound the fire alarm. The majority of the guests became aware of the fire only after smoked had entered their rooms. The hotel staff did not give out any information as to what was happening and as a result a very minor incident ended up causing panic. I would NOT recommed this hotel to ANYONE. The hotel itself was located in a good area and had nice rooms, however I would NEVER again stay in a hotel that failed to offer minimal guidance to its guests during an emergency. Also, the hotel promised to refund the money for that night and did not do so.

5 Poniente 2522 Col La Paz Puebla PUE

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Business center

Best Western Plus Puebla places you within 3 miles (5 km) of popular attractions like Angelopolis Commercial Center and Metropolitan Auditorium. This 161-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. Centro Expositor and University Cultural Center of BUAP are also nearby.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served weekdays for a fee.


Best Western Plus Puebla's 161 rooms provide coffee makers, free bottled water, and ceiling fans. 32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also available.

Property features

Guests of Best Western Plus Puebla enjoy an outdoor pool, free WiFi in public areas, and 11 meeting rooms. Valet parking is available for MXN 30 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a business center, and express check-in.

Room options

Suite, 1 King Bed, Non Smoking, Bathtub

King 1 | Sleeps 2

Junior Suite, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Presidential Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4