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Comfort Inn And Suites Orem

2.5 out of 5.0

Recent guest reviews

The jacuzzi was enjoyable. Free cookies were good.

It great. Hard to decide between a fresh Krispy Kream donut or breakfast in the morning. Spent three nights, 4 days there.

This was our worst experience at a hotel ever. We are awaken at 4:30am with what sounds like the shower running. We go check the bathroom and there is a stream of water coming through the drywall into the bathtub and over the toilet. I call the desk and the guy working basically tells me there is nothing he can do because the people above us are sleeping. I call a half hour later telling him there is 3in. of water now in the shower coming through the drywall and that our bathroom is unusable because we can't even use the toilet without getting wet. He says they are all booked so there isn't anything he can do. He calls back about 20min later saying that someone has checked out and I can use their bathroom, but its dirty, and housekeeping doesn't come until 11am. I'm sorry...but when something like this happens he should have went and cleaned the bathroom himself, instead of telling us we had to use someone else's dirty bathroom. We ended up checking out after that and leaving to go somewhere else to use the toilet and shower. When asked to get a refund for this experience he said it's a little more difficult through a third party reservation and that I would have to call back on Monday to talk to a manager. I called Monday and left messages at the desk and no one has returned my call and I still have no refund!!! Do not stay here!!!

Excellent property all bedding good and air conditioner not too noisy.

My husband and I stayed here for a weekend when we were visiting a friend. Hotel was clean but very run down. Breakfast option was ok just basic stuff with waffle maker. To the hotels defense they did have a sign that stated it just got under new ownership so they were remodeling soon so hopefully it will be a lot nicer in the future.

Very clean and quiet rooms. Attentive lobby staff--polite and prompt. Rooms clean and neatly prepared. Some furniture dated but bedding high quality. Excellent value for cost. Will definitely stay again on next visit.

The staff was great upgrading me to the suite for no extra money. I slept on the sofa bed which wasn't all that comfortable but all in all out was a decent experience and I would stay there again.

This is a nice property in a good location in Orem. The housekeeping and front desk staff is the biggest issue. Room was not cleaned thoroughly. We asked the front desk twice to replace a burned-out light bulb and no action was taken. I don't like my requests being ignored but that's what happened.

My experience was quite good. The staff was quite nice and the facility was nice for my purpose and well located.

Nice clean stay with a decent breakfast. Front desk help was top notch. Would stay again. Great location just off I-15. Parking accommodated the trailer we were pulling.

Finding the entrance was a challenge but then things were terrific.

Hotel is typical 3star in room design decor but friendliness of front desk, breakfast, free wifi and location makes it a 4star? Even gave us a rollaway at no charge.

The hotel was clean and quiet and the staff were very friendly. I would stay here again and recommend it to others.

I did not like working through a bullet proof window to check in; when they confirmed my reservation they should have let me finish checking in at the desk, but I was only given access after finishing the check in process. And the shower head was at the level of the top of my chest. Other than those two complaints, the room was spacious, clean, and very comfortable. The breakfast was a bit limited but all the food was fresh and good, and frequently replenished. The pool was more than enough for the guests who chose to use it, and the location was very convenient. Right off the freeway, across the street from UVU, easy access to shopping, restaurants, and BYU, with a Krispy Kreme in front of the hotel. The next time I am in the area I will absolutely use this hotel.

Went to Orem for a reunion. Hotel was clean, friendly, and in a great location. Only inconvenience was that there were too many people for the small area holding complimentary breakfast, which was not a big deal. I would stay there again.

The staff ws freindly, breakfast was good, the roos were large and confortable. Good for the price.

Right by where we needed to be and a great free breakfast

It was very qyiet even though it is close to a busy street - enjoyed the cool room as we entered very late one night.

The hotel was very clean and the staff was helpful though they made me feel like they were tired and just wanted to get me checked in and out of the way. The rooms were updated, very clean, comfortable and had all the basic amenities but the sound of a faint bell ding was ringing every few seconds all night and day and was very obnoxious, come to found out it was the elevator. Also, one of the main reasons I chose this specific hotel was for the jacuzzi (it seemed to be one of the cleanest/nicest for the price) and was extremely disappointed to find out that it was not working. I probably wouldn't stay there again just because there are many other hotels in the area to choose from and for the price I paid for 1 night I think the stay should be more pleasurable.

WHEN WE ARRIVED, I WAS CONCERNED, BECAUSE 2 HIGH SCHOOL BUSES HAD JUST ARRIVED. MY EXPERIENCE WITH THIS IS USUALLY, YOU DON'T GET MUCH SLEEP. BUT NEEDLESS TO SAY I WAS VERY PLEASED TO NOT HEAR A PEEP OUT OF THE KIDS. I WAS IMPRESSED WITH THIS GROUP. I ALSO WORRIED THAT THE BREAKFAST WOULD BE PICKED OVER, BECAUSE THE BUSES LEFT BEFORE WE DID. NOT TRUE, WE HAD EVERYTHING WE NEEDED. ROOM CARPETS WERE DIRTY.

427 W University Pkwy Orem UT

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Comfort Inn And Suites Orem is located within a mile (2 km) of Utah Valley University and UCCU Center. This 77-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi. It's in the mountains and also close to Utah Lake State Park.


Dining

Free buffet breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

All of Comfort Inn And Suites Orem's 77 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are also available.


Property features

At Comfort Inn And Suites Orem, guests enjoy features like an indoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Comfort Inn And Suites Orem

Everyone (3) Couples (3) Family (9) Other (3) Friends (2)
4

conveniently located

Everyone

The jacuzzi was enjoyable. Free cookies were good.

By on Jul 19, 2017

5

great hotel located right behind the krispy kream

Everyone

It great. Hard to decide between a fresh Krispy Kream donut or breakfast in the morning. Spent three nights, 4 days there.

By , from Idaho Falls, Id on Oct 3, 2016

1

do not stay here!!!

Everyone

This was our worst experience at a hotel ever. We are awaken at 4:30am with what sounds like the shower running. We go check the bathroom and there is a stream of water coming through the drywall into the bathtub and over the toilet. I call the desk and the guy working basically tells me there is nothing he can do because the people above us are sleeping. I call a half hour later telling him there is 3in. of water now in the shower coming through the drywall and that our bathroom is unusable because we can't even use the toilet without getting wet. He says they are all booked so there isn't anything he can do. He calls back about 20min later saying that someone has checked out and I can use their bathroom, but its dirty, and housekeeping doesn't come until 11am. I'm sorry...but when something like this happens he should have went and cleaned the bathroom himself, instead of telling us we had to use someone else's dirty bathroom. We ended up checking out after that and leaving to go somewhere else to use the toilet and shower. When asked to get a refund for this experience he said it's a little more difficult through a third party reservation and that I would have to call back on Monday to talk to a manager. I called Monday and left messages at the desk and no one has returned my call and I still have no refund!!! Do not stay here!!!

By on Jul 26, 2016

5

family vacation

Families

Excellent property all bedding good and air conditioner not too noisy.

By on Jul 13, 2015

2

weekend stay was enough

Families

My husband and I stayed here for a weekend when we were visiting a friend. Hotel was clean but very run down. Breakfast option was ok just basic stuff with waffle maker. To the hotels defense they did have a sign that stated it just got under new ownership so they were remodeling soon so hopefully it will be a lot nicer in the future.

By on Apr 21, 2015

4

family visit

Singles

Very clean and quiet rooms. Attentive lobby staff--polite and prompt. Rooms clean and neatly prepared. Some furniture dated but bedding high quality. Excellent value for cost. Will definitely stay again on next visit.

By on Apr 6, 2015

5

good value for the money

Families

The staff was great upgrading me to the suite for no extra money. I slept on the sofa bed which wasn't all that comfortable but all in all out was a decent experience and I would stay there again.

By on Jan 5, 2015

3

good value in utah valley

Couples

This is a nice property in a good location in Orem. The housekeeping and front desk staff is the biggest issue. Room was not cleaned thoroughly. We asked the front desk twice to replace a burned-out light bulb and no action was taken. I don't like my requests being ignored but that's what happened.

By on Nov 30, 2014

4

good hotel at a good value

Singles

My experience was quite good. The staff was quite nice and the facility was nice for my purpose and well located.

By on Oct 14, 2014

4

nice stay

Couples

Nice clean stay with a decent breakfast. Front desk help was top notch. Would stay again. Great location just off I-15. Parking accommodated the trailer we were pulling.

By on Oct 3, 2014