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Best Western Hotel Poza Rica

2.5 out of 5.0

Recent guest reviews

I stayed here last week. I drove a rental car 4 hours to this hotel so I could visit El Tajin the following day. Being familiar with Best Western hotels in the US, I try to stay at these hotels when I travel to other countries since I know what to expect. As a basic standard expectation for all hotels rooms, there is wifi in the room, hot water in the shower, cable tv, and climate control. Most Best Westerns I have stayed at meet these standards at a bare minimum. Finding this hotel was not easy, I had to pay a taxi to give me an escort to the hotel to find it. When I arrived there was not parking so I needed to work out with the hotel staff where to move my car. English is not a 2nd language to most people in Mexico so using google translate on a smartphone was required to get by. My room did not have a view, or windows you could see out of. Regardless, I had a good night sleep, felt well rested in the morning, and the breakfast buffet was awesome. They made me an omelet.

Visitors must keep in mind that Poza Rica is not a wealthy town (in general), nor is it a tourist attraction. It's a working town, a regular town, not too different from many rural industrial towns in my native Tennessee. This hotel, in particular, is intended for business people (business MEN, in practice) who just want a basic place to stay. I've visited this hotel twice. The first time, we stayed in a basic room. It was clean, but as other reviewers noted, the bathrooms in particular were past their prime. Not entirely pleasant. This time, because of the strong dollar at the moment, we sprang for a suite. The suite is MUCH better. We were greeted with small gifts upon arrival -- a bilingual book about Veracruz and a vanilla bean, which makes a great present for folks back home. The suite itself is all stone; perfect for my allergies. Large double-paned windows with great natural light, and good air conditioning (a bit loud, but it drowns out the street noise.) Bathroom was in good shape. Best of all, the owner has substantially improved the internet. The internet is "good enough" now. Streaming videos may freeze occasionally, but no issues with email, social media, etc. during our week-long stay. I like the restaurant, too. The Veracruz-style dishes were good, and the staff was friendly. Most of them are long-time employees. No problems with restaurant service. Travelers should note that the staff, in general, does not speak English. Although my Spanish is rudimentary, this was not a problem at all. If necessary, you can use the front desk's computer to type questions into Google Translate. Perhaps, when the price of oil rises again, this hotel's owner might be able to upgrade the regular rooms. Overall, I recommend this hotel to business travelers who want a short cab ride to certain Pemex offices, who like homestyle Veracruz cuisine, and who enjoy a more authentic small-town feel. Get the suite, though. You'll be glad you did.

Pros: Clean, close to markets, pharmacy, coffee shop. Clean room. Hot water. Coffee pot and coffee in room. Didn't eat in restaurant, but had ice cold beer. Waiter was not interested in providing anything better than the minimal service. Cons: Very, very old. Small A/C unit could not cool the room (not even in April). Very small showers. Internet won't connect on 3rd floor. Traffic noise. Broken toilet seat. Difficult to get more than one coffee pack. Exercise room is just OK for cardio. Crappy Kmart weights and bench. Checked out after 1st night of a 2 night stay.

When you arrive, seems good, but the room is very small, the shower rusty. But the worst parts comes when you go to the restaurant (Fajita de Oro), they take 10 minutes to take your order, and if you like to give your money for free, I check my card notifications and charge me twice one meal, in that restauran they hardly ask you if you need something else. Try to avoid it

This was my 3rd time staying at this Hotel and it will be my last. I want to check another hotel in Poza Rica. May La Quinta Inn. I speak Spanish so I didn't have a language barrier. We paid $78 a night. Postive points - - Walking distance to the market - Juice and coffe bar and pharmacy directly across street - Good restrarant rate it 7.5 (small portions and could be seasoned better) - Was on the 2nd floor facing the street and it wasn't noisy - I always bring bed bug spray and raid when I travel. I sprayed like crazy because it looks old. But didn't have any bug problems. -One Computer available for internet access -It was clean -Staff friendly and courteous Negative points - Furniture and bed and linen looks very old - The bathroom has a Window facing the hallway be sure to close it. Otherwise you will be flahing the people in the hallway. Cleaning people always open it after cleaning. - They only gave us 1 bar soap for the two of us. Thank God I bring my own shampoo and soap when I travel. - They charge for printing directions on their one computer. You have to stand to use their 1 computer. -No pool - Waiter we had at the restaurant was horrible. It wasn't like it was busy. He only had 1 other customer. He never came to check back if we need more drinks or anything. I commented to the cashier that he was horrible. The other waitress who was there she seemed to care about her customers and was checking back. So hope you don't get him! I saw a Quinta Inn about 2 miles away on the same road. Will stay there next time. Looks like more security and a pool.

Not what I expected from a Best Western, however, this is not a tourist town. Although the hotel is in the town of Poza Rica there is really nothing you would particularily want to see here, except to do some general shopping. All the sights are out of town. If you don't speak Spanish you will be lost, no-one in the hotel speaks English. I booked a room with a King size bed and got an average room with 2 queens and yes I agree with Djeggy's previous review, the room had a smell, I think they come from the drains so run water in the sink and shower when you check into the room. Furnishings are very average. Smallish size flat screen TV bolted to the wall so you need to watch it in bed. Every morning, and I had a room here for 16 days, either a store or car burglar alarm would go off every 20 - 30 minutes from about 5.00 am and continued until I left my room at 7.00 am. The restuarant is fine and the food of above average quality, no waiters speak English. The bar is also fine and bar staff friendly. The seating area close to the bar seems to be dedicated to dedicated "Baseball" fans and more than likely a local club. Baseball memorabilia is everwhere in this bar room. My room was $90 US and I should have had the AARP or senior rate. The room rate advertized a few days before I left was $28 US cheaper, but they still charged me $90 US as that was the rate I booked at. I won't be staying here again if I return to Poza Rica.

Sometime we forget the point of an Hotel: a place to sleep. And this one failed because my room looking the main road were very noisy and even the supposedly double windows were not able to cut it. and Internet was heratic and not stable enought to work. Good point: - clean room but strange smell - good location near the Zocalo and local bus station Bad point: - very noisy room on main road - bad internet - Don't count on main desk for direction - wrong instruction in the room booklet for Internet

This is a standard hotel with nothing too fancy. You have a clean bed, a tv and some space to spread out. The bathroom was adequete and the room was clean. The bad points about this place were the room we were given had no windows and was in the middle of the building in between two corridors. We were usually woken up early each morning to the sound of the staff working their way from room to room down one of the corridors. Also, none of the staff spoke english. If you don't know at least a tiny bit of spanish, you may have difficulty communicating.

Es un buen hotel con excelente servicio y excelentes instalaciones muy confortable tanto como para trabajar, como para descansar y relajarse, lo recomendaría amplia mente y lo tomare en cuenta para futuras visitas de vacaciones y viajes de negocios

En general mi estancia fue aceptable, solo un dia utilice el restaurante sin embargo me l parecio buen servicio, así como de los empleados muy atentos, buen servicio y amables ante todo, sin queja alguna.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Deluxe Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Standard Room, 2 Double Beds, Accessible, Non Smoking

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

65% of guests recommend this hotel

Total of 88 reviews