On arrival there was a large group having trouble checking in. They were asked to step aside so others could check in. Nothing like being locked out late at night. We had two key cards that were turned off at some point. The man at the desk said it happens but couldn’t make eye contact. The place could use a good scrub. The door to our room looked like it had poop smeared on it. Looked like toilet paper wads on the walls in our room. Huge bins of dirty bedding lined the entry to our building. That was probably our last stay at that hotel. We go to the area often but this was a bit much.
We have stayed here many times and were very happy but this stay we noticed it wasn’t as clean as it has been in the past. There was no coffee maker in the room and the decor was very outdated. The semi newly renovated lobby furniture was very dirty and the lawn surrounding the building was overgrown and needed to be mowed. The staff was friendly as usual.
Nice enough for the money
They cancelled my reservation after car trouble and couldn’t get to hotel till after 2a. But of course kept the money
Beautiful view. Great staff
The man that checked me in was very nice and was very helpful. The staff at the restaurant/bar on the lobby of the hotel was on. The waitress was rude and very little effort to serve us, and when I asked questions about the food she was very annoyed with me because she needed to ask the cook about ingredients. (I only asked due to a severe food allergy) I also asked for no onion and was given onion anyway, and the waitress said oh well I said no onion so oh well..
They are letting the property go. Door to outside had gaps, shower head should be replaced, needs new toilet seat, refinish bathroom door. Temp was 57° at arrival. Light by bed did not work.
Close to the amenities, friendly staff
This property has a beautiful view of the river. However, the rooms are very outdated with cracks in the walls and major stains in the carpet. The walls are thin so when our neighbor was on the phone at 10 pm we could hear the entire conversation and she wasn't talking too loud. Staff did accommodate us when we asked to switch rooms due to having our dog and there being an large white stain on blue carpet. Also, the wifi was down and the lobby coffee maker was broken during our stay Overall I would not stay here again.
The room was very clean, although sparsely furnished and decorated. Also the lighting was very poor, and the dark wood furniture made it seem more dark. The hotel has a nice bar and lounges area, but seem to lack the staff needed to run it. Same goes for the grounds, there was a snowplow utility vehicle front of the hotel that wasn't used the whole time I was there, even though we had 5 inches of snow and slush in one day.
Amazing location but rooms need serious updates
Loved the river view. Room and bed was quite comfy. Very pleasant staff. Noticed lack of maid service and lack of upkeep on the property itself.
Due to staff shortage rooms weren’t available when we arrived. Breakfast was too expensive for what they served. Location and beach were great. Room was very nice. Pool was nice. Would stay again.
We loved the easy access to room on first floor. Door to outside made it convenient to get to car. We loved refrigerator and microwave. We loved the deep tub, deeper than normal. We didn’t love that the tub was not clean. So we couldn’t use it. No access to cleaning products to clean it myself. I didn’t bring a blow dryer this time because hotels usually have them. No blow dryer in this room. We thought our deal with Orbitz included breakfast. When we checked in, they said no. But because we had no blow dryer and dirty tub, at check out she gave us two complimentary breakfasts. So that was kind.
The rooms have really aged and worn out since the last time I was there. For $250 I thought I would get a room with a view of the lake.
Room 104 was very shabby, the sheets had holes and tile was crumbling around the toilet. But it was clean and the bed was fairly comfortable, so it was ok overall. Was it worth the price? No, but there's not much else in Post Falls.
The River.
Red Lion Hotel Templin's on the River places you within a 15-minute drive of popular attractions such as Coeur d'Alene Resort Golf Course and Lake Coeur d'Alene. This 163-room hotel welcomes business and leisure travelers with a private beach, a marina, and a restaurant.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Start each morning with full breakfast, available for a fee from 6:30 AM to 10 AM.
TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and phones are also standard.
Guests of Red Lion Hotel Templin's on the River have access to a private beach, a marina, and an indoor pool. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Other amenities at this beach hotel include a gym, free WiFi in public areas, and conference space.
On arrival there was a large group having trouble checking in. They were asked to step aside so others could check in. Nothing like being locked out late at night. We had two key cards that were turned off at some point. The man at the desk said it happens but couldn’t make eye contact. The place could use a good scrub. The door to our room looked like it had poop smeared on it. Looked like toilet paper wads on the walls in our room. Huge bins of dirty bedding lined the entry to our building. That was probably our last stay at that hotel. We go to the area often but this was a bit much.
Dear Mike,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager
We have stayed here many times and were very happy but this stay we noticed it wasn’t as clean as it has been in the past. There was no coffee maker in the room and the decor was very outdated. The semi newly renovated lobby furniture was very dirty and the lawn surrounding the building was overgrown and needed to be mowed. The staff was friendly as usual.
Dear Kim,Thank you for being a loyal guest and for sharing your recent experience with us. We appreciate your feedback and are sorry to hear that this stay didn't meet your expectations in terms of cleanliness and room amenities. We will share your comments with our team to ensure improvements are made, and we appreciate your understanding. It's great to know that the staff remained friendly. We hope you'll consider staying with us again in the future, and we'll strive to provide you with a more satisfactory experience.Sincerely, Hotel Manager
Nice enough for the money
Dear Dennis,Thank you for your 4-star rating. We're glad to hear that you found the hotel nice enough for the money. Your feedback is appreciated, and we hope to continue meeting your expectations during your future visits.Sincerely, Hotel Manager
They cancelled my reservation after car trouble and couldn’t get to hotel till after 2a. But of course kept the money
Dear Matthew,We have taken note of your comments and will review and investigate them further. However, please provide us with your booking details, and we'll look into this matter promptly. Please give us some time so that we can verify your claims We apologize for any inconvenience.Sincerely, Hotel Manager
Beautiful view. Great staff
Dear Anthony,Thank you for your positive feedback! We're thrilled to hear that you enjoyed the beautiful view and found our staff to be great. We strive to provide the best experience possible for our guests. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
The man that checked me in was very nice and was very helpful. The staff at the restaurant/bar on the lobby of the hotel was on. The waitress was rude and very little effort to serve us, and when I asked questions about the food she was very annoyed with me because she needed to ask the cook about ingredients. (I only asked due to a severe food allergy) I also asked for no onion and was given onion anyway, and the waitress said oh well I said no onion so oh well..
Dear Christina,We appreciate your feedback regarding your check-in experience and the service at the restaurant or bar. We apologize for any inconvenience or frustration caused by the waitress's behavior and lack of attentiveness. Providing excellent customer service is important to us, and we will address your concerns with our team to ensure that we improve in these areas. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
Dear Susan, We have noted your 1-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely,Hotel Manager
They are letting the property go. Door to outside had gaps, shower head should be replaced, needs new toilet seat, refinish bathroom door. Temp was 57° at arrival. Light by bed did not work.
Dear Philip,Thank you for taking the time to leave us your feedback regarding your recent stay with us. We apologize for the issues you experienced during your time with us. We take all feedback very seriously and will use it to help improve the quality of our services. Your comments have been forwarded to the appropriate departments to ensure that these issues are addressed. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we have made.Sincerely, Hotel Manager
Close to the amenities, friendly staff
Dear Roger,Thanks for the visit. We are delighted to hear that you found our location convenient and that our staff was friendly. We strive to provide a welcoming and comfortable atmosphere for all of our guests, and we're glad to hear that you enjoyed your experience. We hope to have the opportunity to serve you again soon.Sincerely,Hotel Manager
Dear Rebekah,We apologize for the inconvenience and cleanliness issues you encountered during your stay. It is unacceptable for our guests to experience such problems, and we appreciate you bringing them to our attention. We will address these issues with our staff to ensure they are resolved promptly and that future guests do not encounter similar issues. Thank you for your feedback, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager