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Porto Palacio Congress Hotel & Spa

5.0 out of 5.0

Recent guest reviews

It's a wonderful hotel and spa. People are very kind and the hotel is an excellent 5 stars ! Don't search more ! Choose this and enjoy the view from the rooftop ! The breakfast is so good and very qualitative:-) sure you must go to palacio hotel in #Porto.

One night stop over. Some of the negatives below would have been significantly worse for a longer stay. Positives: - View: great view of parts of Porto and the coast, especially from the cafe/bar/restaurant on 19/F. - Swimming pool: great size and kids loved swimming there. - Staff on reception: very welcoming and professional; keen to make our stay a good one. - Early breakfast: as we had an early flight, the breakfast start at 7am was too late for us; at no extra cost the hotel provided room service at 6am - although it was relatively basic selection of breads and croissant, this was really appreciated. Negatives: - Paying extra for spa facilities: 10 euro per person charge to use the pool, steam room and sauna. Paying for five star accommodation, I don't find this acceptable although have come across this before. - Swimming pool: this is shared with members of the public which meant it was crowded. The changing facilities were very cramped. On the day we visited the small children pool was being used for a private lesson and the public jacuzzi was closed for cleaning. This doesn't qualify for a 5 star rating. - Air conditioning: the room air conditioning was not very effective. Suspect that for the price there would be better options but could see myself visiting again for a one/two night stay - probably more for business than family.

A very nice , traditional hotel well placed between city centre and coast restaurants / sites, with easy local bus / taxi transit options. Staff very friendly and accommodating. If visiting Port cellars strongly recommend the Taylors experience, a bit further up hill but worth it.

Negative reviews on this property all rang true for me. I booked here because of availability and soon regretted it. Spotty wifi, poor television reception, a dirty bathrobe in the shower, used glasses not replaced and -- most enduring -- inexperienced staff (to put it generously). Examples: upon check-in, the reception clerk refused to allow us to bring up our own luggage, insisting on calling a porter who then took nearly an hour to appear with our 4 small carry-ons. Room service took about 75 minutes to arrive because the order-taker forgot our room number, by which time my meal had actually congealed. We were told we were VIPs because of the room we booked, and that food was available for VIPs in the much-heralded 19th floor lounge. This turned out to be misinformation -- or maybe just poor English language skills on the part of staff -- and we were billed for what we ate. Many other small details left me perplexed and nonplussed, but I'll close on this. The housekeeping staff walked into our room without knocking (around 4 pm, long after the room had already been made up). When, in surprise, I called reception to speak to a manager and ask if this was normal housekeeping procedure, the reception clerk refused to allow me to speak to the manager directly, instead "taking the message". When the clerk got back to me, he relayed the message that the housekeeping staff denied having walked in on me and my children!! To conclude: this place left me wondering if the hotel-rating system, like so many other things these days, does not reflect true quality so much as slick marketing. Stay away.

Very large rooms with all services. Buffet breakfast on the top floor is simply amazing, and it has wonderful views (seems to be not included to all guests/rooms but somehow I had access). Nice underground gym with plenty of equipment. Not so close to downtown but ok to conmute and views are great.

Well located hotel, the in room dining was good and acceptable priced. Also for what we paid for it was definitely worth it. The breakfast, while a lot of choices, didn't taste great. But again you get what you pay for. The staff was super friendly, and amended a bill with some charges we didn't make. So check your bill (should be a standard activity if you stay in hotels). I would not rate this to be a 5 star hotel though.

We stayed in this hotel for two nights as part of a tour package. As we were relying on public transportation we found it a bit farther out from the old town that we would have liked. It is about a 15 minute walk to the metro station and then one must change lines to get to Ribera. We were mostly pleased with the room, however. It was a large room and the only one out of eight on this trip that had an iron and ironing board. The only thing missing in the room was a mirror. The hairdryer in the bathroom was attached and there was no other outlet in there for my curling iron so I had to use a room outlet for that but had no mirror to help me! Other that we enjoyed the hotel. We did use the tour desk to help us out a bit and that was useful.

I wanted a short trip (6 days) to visit Porto. Porto was beautiful and excelled my expectations. I chose this hotel as we wanted something nice with good facilities: bars, gym, pool etc. We've tried to a Airbnb thing and wanted more for this trip. We were not disappointed! We used the gym and pool facilities probably every day in the evening. It really made for a great stay and we enjoyed our time here. We knew the hotel was not in the historic centre of Porto but it is only less than a ten minute walk to casa de música metro station. I would certainly recommend this hotel. It was clean, well kept, nice staff and overall comfortable atmosphere. Plus, very comfortable rooms and we slept perfectly every night. No complaints.

I took a suite for feeling comfortable but I recieved two small rooms combined together with small tv screen , the pool is small and used for teaching swimming for outsiders . I expected a luxury hotel but it was like any 4 stars hotel in Europe . And they do not trust you ,you have to pay before staying at the check in

The best is the rooftop terrace view, it's amazing. The breakfast is reasonable, hard to park nearby and you get charged by the hotel in their park, although at a "special price" for the night... Overall, it's a 4-star hotel, not 5...

Avenida da Boavista, 1269 Porto

Hotel highlights

  • Walking distance to Casa da Musica
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Casa da Musica is a short stroll from Porto Palacio Congress Hotel & Spa, and other popular attractions like Museum of Port Wine are within a couple of miles (3 km). This 251-room, 5-star hotel has 2 indoor pools along with a full-service spa and 4 restaurants. Sandeman Cellars and Porto Cathedral are also nearby.


Dining

Enjoy dining at Nautilus Bar and Bistro, one of 4 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10:30 AM.


Rooms

The 251 rooms are air-conditioned and have an array of amenities, including minibars, laptop-compatible safes, and phones. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. In-room massages are available, and rooms also include desks.


Property features

Guests of Porto Palacio Congress Hotel & Spa have access to a full-service spa, 2 indoor pools, and a children's pool. Self parking is available for EUR 26.40 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, a spa tub, and a sauna.

Room options

Deluxe Single Room

Full 1 | Sleeps 1

Deluxe Double or Twin Room

Full 1 | Sleeps 2

Executive Single Room

Full 1 | Twin 2 | Sleeps 1

Executive Suite

Full 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 803 reviews