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Porto Palacio Congress Hotel & Spa

5.0 out of 5.0

Recent guest reviews

Is one of the worst i have ever been! Wrong meal and total incompetent waiters! The „ right „ meal was very bad and it during almost an houer, never again! This food and staff is maximum three stars!!

The first impression I have of this hotel was how charmless it is. It’s very much a business hotel with black lacquer furniture from the 80s. My room toilet wouldn’t flush and I had to call at least 4 times for service. As of now it s still not fixed and I have to run downstairs every time I want to use the toilet . The worst part was the spa. I have never seen a worse spa. The reception checked me in and let me wander by myself without explaining now anything works. Everything feels cheap and worn. The plastic slippers they gave me broke after 3 steps. I couldn’t open the door to the steam room and have to walk all the way back to the front desk dripping wet to ask them to open it. The shower stops after every10 seconds in an attempt to save money. There is no shampoo or conditioner. Apparently you have to use the industrial soap for shower shampoo and conditioner. There is no product anywhere to be found. The dressing room consists one one barebone hair dryer. No hair product, no moisturizer, nothing . This is as anti spa as you can get. I feel like I was at my high school gym. There was some lukewarm water in a plastic jug and some plastic cup for drinks The facilities has fake flowers and feel unclean. Overall, an absolute dispappointment ,

The stand out on this hotel is definitely the concierge/customer service. All three people that advised us during our stay (Innes, Rita, Ricardo) were very knowledgeable and really made our stay time-efficient with their tips on how to get about and what to see. It was my husbands birthday and having asked for a recommendation for a special restaurant for dinner we then came back from our day in the town to find that Innes had organised a cake and card to be delivered to the room which was a really lovely and unexpected touch. The rooms are spacious and well equipped and of a high standard and we did not experience any noise. The rooftop bar has great views and is worth visiting. Breakfast is only buffet, no cooked to order menu or egg station but there are plenty of options. We had a spa visit included in our package but this turned out to be the public gym and pool which wasn't particularly appealing - the gym is really well equipped but I wouldn't rate it as five star standard. The confusing part was that there is a really nice spa but this wasn't what was included so you need to have a treatment or pay 10 euro to access. We decided to go ahead and the standard was really good and the prices were reasonable - I just think it should be clearer about which is included to set expectations correctly. Location is a little away from the main town but its near a bus stop (either tourist bus or regular is really convenient and easy) and taxis are not particularly expensive to get in to town. I would highly recommend this hotel as an option for its overall standard, service and facilities.

Great building renewal (did not visit it for long), amazing staff and vip treat, warm welcome, quick and “invisible” efficient staff (all processes of valet parking, check in etc - all got done in 1mn without noticing you were being “served”. Well done. Congratulations to the all team and will be back soon for sure.

The hotel was one of the best places I tried in Portugal .. People are very cheerful and helpful .. The location is perfect.. The Pianist was nice and add warm to the place with his playing. The room service was very good and the battlers were so gentle with me .. The food was outstanding .. They are serving Nespresso coffee on breakfast.. my favorite indeed.. I would visit the hotel again for sure..

The staff are really friendly, the standard rooms are WOW, and the breakfast is really awesome! On the highest floor, the VIP Lounge, you will have the opportunity to relax, take a drink, and enjoy the best sight of Porto,

This hotel is very good but more suited for those doing business as most tourist spots are at least 15 minutes by taxi. Customer service is excellent. The breakfast buffet is good but sometimes need to wait for someone to bring coffee. We booked 2 adjoining rooms which were both spacious and clean. The bathrooms are nice.

The room was clean and spacious. The safe wasn't working and I think the air con didn't work either (the light was always on, even when it was off ...). The mattress was very hard. Water pressure in the shower too weak. The location isn't in the center (but I knew this and it serve my purpose), there is a supermarket right next to the hotel and coffee shops and restaurants.

This 5* Hotel at Avenida da Boavista in Oporto is not just well placed, it has a fantastic rooftop bar with excellent views of the city! Service and staff are great and very welcoming. Rooms are spacious and modern.

I have just spent 3 nights in the hotel and had a thoroughly enjoyable stay. The rooms are clean and comfortable - the beds are excellent and there is a good choice of pillows. The bathroom was spotless and has an overhead shower as well as a hand held shower. There are nice toiletries available and the housekeeping service was very good too. I used the pool (you need to take a swim cap, or they have some in the spa reception area) and it was a delicious temperature. Breakfast is stunningly good! Not only is there a good range of fruit, cheeses, salamis and hot buffet items, there are nespresso machines too, as well as regular coffee. Different nice fruit juices, detox water, you name it, they have it. But the highlight were the pastries - for those needing to pile on the pounds, head straight to that area ;-) utterly mouthwatering doughnuts, the special Portuguese pastry with a creme anglaise filing, a similar one with added nuts, and many other varieties. I needed to come home while my clothes still fitted me... The staff are absolutely lovely. There is a gorgeous restaurant/bar area on the top floor with stunning views and a lunchtime buffet. It's also very atmospheric in the evening. The only tiny negative is that the hotel is not in a very central area, so it's a 15 minute taxi ride to get to the interesting part of town with historical sights and some fun streets with good shopping. However, taxis are not very expensive, so that is only a small factor to consider. The beautiful Casa da Musica is nearby for those who enjoy culture.

Avenida da Boavista, 1269 Porto

Hotel highlights

  • Walking distance to Casa da Musica
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Casa da Musica is a short stroll from Porto Palacio Congress Hotel & Spa, and other popular attractions like Museum of Port Wine are within a couple of miles (3 km). This 251-room, 5-star hotel has 2 indoor pools along with a full-service spa and 4 restaurants. Sandeman Cellars and Porto Cathedral are also nearby.


Dining

Enjoy dining at Nautilus Bar and Bistro, one of 4 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 7 AM to 10:30 AM.


Rooms

The 251 rooms are air-conditioned and have an array of amenities, including minibars, laptop-compatible safes, and phones. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. In-room massages are available, and rooms also include desks.


Property features

Guests of Porto Palacio Congress Hotel & Spa have access to a full-service spa, 2 indoor pools, and a children's pool. Self parking is available for EUR 26.40 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, a spa tub, and a sauna.

Reviews from Trip Advisor

Trip Advisor aggregated rating

86.0% of guests recommend this hotel

Total of 888 reviews