- Liked: Cleanliness, property conditions & facilities, room comfort
- Disliked: Staff & service
New Management Still Working Out Snags
I loved this place when it was the Modera. The facility itself is very nice, great location and the restaurant, Nel Centro, is fantastic. However, they messed up the date of my reservation, counted it as "missed" and made me pay again. They did give me a good rate of $125 which came with free parking and a bottle of wine, which was great but overall paying twice for the reservation was frustrating. Then, the elevator wasn't working, my room key also didn't work, no one was working at valet for the car, nothing huge but the combination of all of these things was a bit headache-inducing. I am sure they are just getting centered under the new management and hopefully it will be smooth sailing soon...