- Liked: Cleanliness, property conditions & facilities
- Disliked: Staff & service, room comfort
Very annoyed and disappointed. I booked a 2 bedroom suite for 3 couples over a month in advance. I also pre paid and used one of my reward nights through Hotels.com. We get into town to check in only to find the hotel had sold out of that suite the night prior and it was given to a couple who checked in last minute. Said there was nothing they could do. Offered to split us up into TWO studio rooms (for 3 couples) while I worked it out with Hotels.com. No choice but to split up, drop our bags and haul butt to our next reservation (TopGolf) otherwise we'd lose money on the whole reason we made the trip. Little did I know Hotels.com would use that as a reason to not refund me saying I entered into an agreement with the property when I should have called hotels.com to negotiate another hotel option. What the heck!? Ain't no body got time for that, I was busy dealing with the hotel staff that gave no cares about my prebooked and prepaid reservation, just to then have hotels.com pour salt on the wound all while trying to get to our Topgolf reservation on time. Super disappointed on all levels.