Briarwood Suites2.0 out of 5.0
Recent guest reviews
Judging by what Machiko M and Jane R says this would be a fabulous place to stay. I based my choice on these kind of ratings, That's why I dated my response so that travelers will know when things changed. Some sites indicated there were kitchenettes in every room, continental breakfast every morning, and even coffee. One website even said there was a morning paper. All these are no longer there. Talk about bare necessities. Coffee only, in the office lobby from 7:00 'til 11:00. Premium cable channels are an analog antenna, I needed to contact the front desk about getting a remote for the TV. My room didn't even have a clock radio. When I asked management about it, the clerk stated that they were having problems getting one. I stayed five days and didn't get one by the time we left. There was a phone in the room but it didn't work. There is a hair dryer. It might work, my wife brought her own.
First I will say the lady behind the counter was very pleasant and helpful while I was checking in. I took my room card went into the room. The first thing I endured was a very strong smell as i ented the room. I also noticed that the window was open and it was evident it was that way to help air out the room. It was a rainy windy day so there's no reason for a hotel room window to be open. Next I went into the bathroom and there were cobwebs and other things on the wall which I cannot describe! the floor hadn't been cleaned well as there was junk and bugs behind the bathroom door, bath towels non-existent although there were hand towels. the carpet was stained and dirty and most of the furniture was run down and beat up! By then looked at the bedding the bedspread was old but I will say the bed was nicely made and sheets for really claim but the headboard had so much dust it came off on my finger and to me that's gross. Not to mention you would think that would be the basic of room cleanliness. I've then walked back to the office and said to the lady I'm sorry but I cannot stay here that room is filthy! she looked shocked ! then asked me to follow her to the room and on the way she got the housekeeper's attention and all three of us entered the room. I started pointing things out. I think the lady possibly the manager on duty embarrassed because she then told me I was making excuses!! I said I'm not exactly sure what excuses or why I would be making them it was clear I would not be sleeping in this room. If I was trying to get something for nothing I would have stayed in the room and complained in the morning and asked for a refund but literally it was five minutes from the time I walked in the room ! I'd like a refund i said at this point and I was still very polite! she on the other hand was becoming more and more defensive so I've then swiped the top of the head board in front of her and pulled up a good inch of dust off of it!! and asked her do you really expect me to sleep with this over my head then she gave me a dirty look so i walked out of the room and walked back to the office. I received my refund and told the lady I was not making excuses as she previously stated!! I have to say I feel like I walked into hotel and possible! The housekeeping staff seemed like they cared they possibly just hadn't been trained correctly or not given enough time to clean these rooms.
Came in from overseas, everyone especially Mahesh who runs the front office took wonderful care of me during my stay. laundry on site, ground level makes easier access for me and my wheelchair. Coffee everyday all day. Covered parking in case you need it. Would love to stay again.
A friend on mine has been staying at the Briarwood Suites for the past week. His room is clean and comfortable and has all the amenities necessary for a comfortable extended stay. In addition to that, this motel has amazingly warm and responsive staff; they have gone far above and beyond expectations to make sure his stay is pleasant. A special thank you to the host Mahesh, who has provided a great deal of individualized attention.
My name is Tyra Frazier. I am dealing with a dv situation and was immediately housed here for two nights. I enjoyed the positive vibes especially having dealt with so many negative ones in a week. The rooms are very spacious and welcoming. The front desk made sure to smile and bid me good morning. Mahesh had coffee ready every morning and always said hi to my one year old son. If it wasn't sunday i would ask for another voucher just for one more night.
I have read several of the negative, whiny reviews and wondered what people were expecting when they arrived here. This is a part of town where many of our local residents are disenfranchised, broke, and broken - so don't use the surrounding population as an excuse to rant against the hotel YOU chose to stay at. That being said, I have been here for five days. Guess what? My room is restocked daily, the sheets are changed, the carpet is clean, the hot water is piping HOT, the bathtub actually works as a bath tub, and the bed is comfortable. Mahesh at the front desk has always been accommodating and friendly - even running to grab a can opener when mine failed to work. All in all, I'd like to stay longer. I didn't walk in here expecting the Hilton. What I wanted is what I've received. I have had all of ZERO complaints so far. Thanks for reading.
At the end of a long day driving we checked into this place without first inspecting the room. Big mistake. The problems began at check in with having to deal with a rude and surly desk clerk who wasn't helpful at all. The motel itself is run down and shabby and we were regretting our decision on our walk to the room. The carpets in the corridors are dirty and worn and there are several burned out lights. The room itself was run down and needed a good cleaning. I can't think of anything positive to say about this place. The neighborhood is marginal at best and there were several questionable characters wandering around. Worst of all was the price which was very expensive for a run down dirty motel. Ièd never consider going back to thgis place.
I felt like the main people in charge are out of touch and like I was supposed to feel privileged to pay $120+ to stay here. I felt like they were doing me a favor and I was not a valued guest. The location is not great. No coffee. My bed was not even flat, it was one of the worst beds I've slept on. The shower and bathroom area was sub-par. At no point before 2pm any day did I receive room service. Upon telling the manager he said his crew doesn't work around my schedule. So I would routinely turn down service as I could not leave at those times. But hey, who am I right? Just a guy extremely overpaying to stay at this dump. It's 2016, this is what bad reviews do for your business. Sorry. Don't stay here.
The air conditioner quit. They called maintenance who refused to come in. An hour later they moved me to a room where the air conditioner worked but barely and it banged all night. I had bug bites on my legs in the morning. I heard neighborhood issues all night. Finally got up at 3:30 and went to the airport. Absolutely the worst hotel I have ever stayed in.
Pillows felt like cotton balls. Sheets worn and were not changed entire week stay. Blanket and comforter worn. Carpet stained. Carpet not vacuumed. Had to ask for Kleenex and towels. Limited tv channels.
- Free WiFi in rooms and public areas
- Free parking
- Business center
- Laundry facilities
Located within 2 miles (3 km) of Mt Tabor Park, Briarwood Suites places you within a few miles (5 km) of Hawthorne Theatre. Each of the 39 rooms at this motel includes a refrigerator, a microwave, and a coffee maker. Also close to this Portland motel are Bagdad Theatre and Ventura Park.
Briarwood Suites's 39 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and plasma TVs with satellite channels. Beds sport premium bedding and bathrooms offer free toiletries. Free local calls and desks are also standard.
At Briarwood Suites, guests have access to free WiFi in public areas, a business center, and laundry facilities. Free parking is available if you drive. Front-desk staff are standing by 24/7 to assist with any requests.
Reviews from Trip Advisor
57% of guests recommend this hotelTotal of 54 reviews