I was dissatisfied with the state of the property, room, and bathroom. I cannot recommend this property to anyone else, both now and in the future. I felt uneasy while staying in the room and sleeping on the beds.
big room nice restaurant good location no problems for parking
Overall this stay was pleasant. I will say that I am still trying to get the hold removed from my credit card as they put a temp hold to cover extra's, which is fine as most hotels do that. My problem started when I checked out and they tried to charge me for the whole stay (had already paid for the hotel room through Orbitz as part of a package deal). They then insisted I pay the $296.50 for the restaurant and local taxes instead of taking it out of the $500 hold they had already put on my card. Not very helpful. We used the shuttle back and forth to the train station for three days and I will say the driving was less than desirable and instead of picking us up at the time we gave them, we found ourselves waiting an hour everyday to be picked up, so I would not recommend using the shuttle. The staff however was very nice and attentive and the rooms were clean. Next time however I will be staying in downtown rome as the distance made travel time consuming.
SHG Hotel Antonella places you within a 10-minute drive of popular sights such as Cinecitta World and Castel Romano Outlet. This 133-room, 4.5-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 10:30 AM.
32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Minibars, phones, and desks are other standard amenities.
SHG Hotel Antonella features a gym, free WiFi in public areas, and a conference center. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for EUR 70 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Other amenities at this luxury hotel include a business center, coffee/tea in a common area, and a microwave in a common area.
I was dissatisfied with the state of the property, room, and bathroom. I cannot recommend this property to anyone else, both now and in the future. I felt uneasy while staying in the room and sleeping on the beds.
big room nice restaurant good location no problems for parking
Overall this stay was pleasant. I will say that I am still trying to get the hold removed from my credit card as they put a temp hold to cover extra's, which is fine as most hotels do that. My problem started when I checked out and they tried to charge me for the whole stay (had already paid for the hotel room through Orbitz as part of a package deal). They then insisted I pay the $296.50 for the restaurant and local taxes instead of taking it out of the $500 hold they had already put on my card. Not very helpful. We used the shuttle back and forth to the train station for three days and I will say the driving was less than desirable and instead of picking us up at the time we gave them, we found ourselves waiting an hour everyday to be picked up, so I would not recommend using the shuttle. The staff however was very nice and attentive and the rooms were clean. Next time however I will be staying in downtown rome as the distance made travel time consuming.
Dear Guest, thank you for your review. Your opinion is very important for us and allows us to improve and expand our services. As you rightly said hotels used to pre-authorize credit cards only as guarantee of the stay, than customers can choose how to pay directly at the check-in. We apologize if there was a problem with this procedure and if we have mistakenly tried to charge something that was already guaranteed. About shuttle service, the roads have been particularly busy this weekend. Usually our sevice is perfectly on time. it will be a good starting point for reviewing our travel times in these cases. Lastly, thank you for the compliments to our staff, i'll be happy to forword them your message. We hope to see you again at Hotel Antonella or in one of our SHG Hotels in Italy! Best Regards, Andrea Mugnai Resident Manager
Dear Guest, thank you for your review. We are happy to know that you enjoyed your stay at our hotel. We hope to see you again at Hotel Antonella or in one of our SHG hotels in Italy! Best Regards, Andrea Mugnai Resident Manager