Great hotel, but cash was stolen from my wallet
Posted Aug 23, 2017
The hotel is great, staff is mostly friendly, food is good. Location is great, beach front, although it's 20-25 minutes away from Cancun and is the opposite side of the Mayan riviera.
I would have rated this 9/10 except for the fact that while I was away on the beach or the spa, I got some cash stolen from my wallet (about $200). When I informed about this, instead of hearing concern I got odd looks and was told that had never happened, that they wanted to investigate and inspect the room while me and my wife were in the room.
This was poorly managed. I told them I didn't want to do anything to do with it and was not asking for my money back. I just wanted to enjoy the remainder of my vacation.
A week later, I'm back home, and out of curiosity I check the hotel reviews and read many similar stories. In other words, I was blatantly lied to and evidently management is not doing much to remedy this. Such a shame.