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Viva Wyndham Maya Resort - All Inclusive

3.5 out of 5.0

Recent guest reviews

Best hotel I ever had! The food is very good with lot of choices ! very clean hotel! The animation team is great, we met Myriame a very nice person we would like to come back and we hope she will still be there! What else to say... We definitely recommend this hotel for your vacantions in Playa Del Carmen!

The front desk staff were incredibly rude and disrespectful. Concierge staff did not have accurate information when booking the excursions.

Room too hot. No AC at the cafeteria. No AC at the lobby. Food was simply bad. I did not like that they separate their guests at the beach depending on the room they got. The pool area was very disappointing. Employees were nice and friendly. Rooms were very well cleaned.

The restaurants at the resort are top notch. The buffet gets old rather quickly however.

Dear Orbitz we already wrote to you after check in, hidden fees like only one small bottle of water provided, safe extra. Food horrible presented as to be eaten by animals, messy, unclean buffets, extreme noise. Less specialty restaurants than stated on Orbitz site, one so-called restaurant International viva cafe is not a real restaurant, just a dark corridor tucked behind the reception, no windows, dreadful atmosphere. Consequently, only 4 specialty restaurants. To use sister property restaurants, charge of us 12.50$. per person. Orbitz site does not accurately describe this property, please correct and offer us compensation since we relied on Orbitz to reserve this hotel. hotel should be given 2 stars maximum. Orbitz wrote to me that they would get back to me but they did not yet.

In all it was a nice place. Good beach, others we have been to nearby, not so great (rocks) Good entertainment shows. Plenty of beach chairs and space, no need to rush down at crack of dawn. Kids loved the trapeze. Very reasonable price for what you get. Only slight negative is food and restaurant bookings. The 2 restaurants we managed to get in were great and I am guessing the others would have been also but nearly impossible to schedule. Buffet was ok but felt stuck there and very repetitive. Pizza at snack bar - actually very excellent, lots of different varieties!!

I really enjoyed my stay at this hotel.Nice food, friendly staff.My husband was very happy as well.The only problem is the kind of bed they have and the type of drinks they offer for the non members.I had to go get a drink from outside.But overall i enjoyed.Big up to jacinto at the bar,george who was in the enetrtainment department and so many others.

Great staff and service, front desk not so much. Food was good amenities and beach front was nice. No common sense from management, they did not provide drinking water or a jar to store it. I get the fact that they want to go "green" but alternatives need to be provided. You needed to walk to the lobby anytime you were thristy. Imagine me walking at 3am 5 min half asleep to get water. What an inconvenience!!!! No elevators and no coffee maker in the room and no room service. I dont think I would stay here again for what I mentioned above

Orbitz doesn't send the proper documents so check in was a pain asked for authorization number --couldnt get Orbitz on phone --luckly I had e mail with all info they to pic of---yet two days lated demanded again--other than that awesome stay 2 thumbs up

We went there for 10 days. Kids were so happy, and wife....off course. Kids club excellent. Carlos Jimenez from Portofino Restaurant...great person. Thank you.

nice resort. greatvstaff lots of fun. would go back.

I was there for 6 days Been there before 2xs like going back there only thing that was kind of bad was food was always the same got tired of it and had to go into town to get something different/

Excellent location nice property. I want to mention Jorge in front desk very gentle with us. Just the food no so good, is better in others hotels. But will go back for the pretty beach. Thanks.

Everything about our stay was great, the food could have been better but that's my only complaint.

Paseo Xaman-ha, Lote Playa del Carmen QROO

Hotel highlights

  • Walking distance to Playacar Golf Club
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Playacar within a short walk of Playacar Golf Club, Viva Wyndham Maya Resort - All Inclusive is within 2 miles (3 km) of other popular sights such as Quinta Avenida. This 604-room, 3.5-star property welcomes guests with 2 outdoor pools, 5 restaurants, and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast. Relish the international cuisine at La Terraza, one of 5 onsite restaurants.


Rooms

Guests can expect to find free WiFi and 32-inch an LCD TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a balcony, a refrigerator, and free local calls.


Property features

Guests of Viva Wyndham Maya Resort - All Inclusive enjoy 2 outdoor pools, a children's pool, and a fitness center. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a spa tub, a sauna, and outdoor tennis courts.

Room options

Deluxe Room

King 1 | Queen 2 | Sleeps 4

Superior Room, 2 Queen Beds, Garden View

Queen 2 | Sleeps 4

Superior Room, Ocean View

King 1 | Queen 2 | Sleeps 4

Guest reviews for Viva Wyndham Maya Resort - All Inclusive

Everyone (34) Couples (131) Business (1) Students (1) Family (178) Other (7) Friends (48)
4
Everyone

By on Jul 11, 2019

Review comment responded on Jul 13, 2019

Dear Guest, We really appreciate your review published on Expedia. We are grateful for your remarks and especially we are happy to know that you had a great vacation at our resort. Thank you for recommending Viva Wyndham Maya. Please do not forget that we will be pleased to welcome you back at anytime. Best regards, General Manager Viva Wyndham Maya

5
Partner Couples

Best hotel I ever had! The food is very good with lot of choices ! very clean hotel! The animation team is great, we met Myriame a very nice person we would like to come back and we hope she will still be there! What else to say... We definitely recommend this hotel for your vacantions in Playa Del Carmen!

By on Jun 27, 2019

Review comment responded on Jun 27, 2019

Dear Guest, Thank you so much for your valuable comments on your vacation at Viva Wyndham Maya. It is very important to us to receive feedbacks and to know that you had a pleasant vacation. Please remember that we will be glad to welcome you back at Viva Wyndham Maya. Sincerely, General Manager Viva Wyndham Maya

3
Families

The front desk staff were incredibly rude and disrespectful. Concierge staff did not have accurate information when booking the excursions.

By on Jun 22, 2019

Review comment responded on Jun 25, 2019

Dear guest: We appreciate you have contacted us, it is very important for us to receive your comments. We are sorry for the inconveniences; we will attend your observations and suggestions as soon as possible in order to give you a response.

1
Everyone

By on Jun 16, 2019

Review comment responded on Jun 17, 2019

We appreciate you have contacted us, it is very important for us to receive your comments. We are sorry for the inconveniences.

2
Families

Room too hot. No AC at the cafeteria. No AC at the lobby. Food was simply bad. I did not like that they separate their guests at the beach depending on the room they got. The pool area was very disappointing. Employees were nice and friendly. Rooms were very well cleaned.

By on Jun 16, 2019

Review comment responded on Jun 16, 2019

Dear guest: We appreciate you have contacted us, it is very important for us to receive your comments. We are sorry for the inconveniences; we will attend your observations and suggestions as soon as possible in order to give you a response.

2
Everyone

By on May 31, 2019

Review comment responded on May 31, 2019

Dear guest: We appreciate you have contacted us, it is very important for us to receive your comments. We are sorry for the inconveniences; we will attend your observations and suggestions as soon as possible in order to give you a response.

5
Everyone

The restaurants at the resort are top notch. The buffet gets old rather quickly however.

By on May 4, 2019

Review comment responded on May 8, 2019

Dear Guest, Thank you for sharing your thoughts about your recent experience at the Viva Wyndham Maya. We look forward to welcoming you to stay with us at Viva Wyndham Resorts again in the near future. Kind Regards, General Manager Viva Wyndham Maya

4
Everyone

By on Mar 13, 2019

Review comment responded on Apr 2, 2019

Dear guest, We sincerely appreciate your positive review about your vacation at Viva Wyndham Maya. Our goal is to provide all of our guests with enjoyable and happy vacation experiences. We look forward to welcoming you back soon at our Resort. Thank you for choosing to stay at Viva Wyndham Maya. Best regards, General Manager Viva Wyndham Maya

1
Families

Dear Orbitz we already wrote to you after check in, hidden fees like only one small bottle of water provided, safe extra. Food horrible presented as to be eaten by animals, messy, unclean buffets, extreme noise. Less specialty restaurants than stated on Orbitz site, one so-called restaurant International viva cafe is not a real restaurant, just a dark corridor tucked behind the reception, no windows, dreadful atmosphere. Consequently, only 4 specialty restaurants. To use sister property restaurants, charge of us 12.50$. per person. Orbitz site does not accurately describe this property, please correct and offer us compensation since we relied on Orbitz to reserve this hotel. hotel should be given 2 stars maximum. Orbitz wrote to me that they would get back to me but they did not yet.

By on Mar 4, 2019

Review comment responded on Mar 8, 2019

Dear guest: We appreciate you have contacted us, it is very important for us to receive your comments. We are sorry for the inconveniences; we will attend your observations and suggestions as soon as possible in order to give you a response.

4
Families

In all it was a nice place. Good beach, others we have been to nearby, not so great (rocks) Good entertainment shows. Plenty of beach chairs and space, no need to rush down at crack of dawn. Kids loved the trapeze. Very reasonable price for what you get. Only slight negative is food and restaurant bookings. The 2 restaurants we managed to get in were great and I am guessing the others would have been also but nearly impossible to schedule. Buffet was ok but felt stuck there and very repetitive. Pizza at snack bar - actually very excellent, lots of different varieties!!

By on Feb 25, 2019

Review comment responded on Mar 5, 2019

Dear Mark, Thank you for your review of the Viva Wyndham Maya in Playa del Carmen! It is a pleasure indeed to receive such positive feedback following your recent stay, and we are delighted that you enjoyed your stay with us. We look forward to welcoming you to stay with us at Viva Wyndham Resorts again in the near future. Kind Regards, General Manager Viva Wyndham Maya

Viva Wyndham Maya Resort - All Inclusive

Paseo Xaman-ha, Lote, Playa del Carmen, QROO 77710
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.