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Valentin Imperial Maya All Inclusive

4.5 out of 5.0

Recent guest reviews

Our trip started with old friends.....and then we made more friends. There's plenty of options to be private or be part of the party. Great accommodations, good food, beautiful grounds, and very nice staff. We'll be going back!

The resort is beautifully landscaped. The best thing I can say is that it felt very comfy. If you want a place to get away, this is the place. The beach was beautiful, You don't feel like you are at a Vegas hotel. It had a certain charm. The staff was very good. The entertainment was pretty good. Good time to come as the weather not too hot. I would and will recommend Valentin to everyone.

We came there as a large group of old friends (8 couples.) lt ended up being a super fun weekend full of excellent service, lots of r and r and great entertainment! Thumbs up to Jose at the ha Cienda who grilled us the most delicious fish and shrimp for lunch everyday with a smile!

We had a magical time at the Valentin Imperial during our six-day stay in mid-January. Although the weather was a little cool and we experienced bursts of rain, we barely noticed while we were at the resort. There are so many activities going on at all times from fitness classes to Spanish lessons and the staff are constantly trying to make sure you have an amazing stay. Also fun live entertainment daily. The housekeeping was fantastic and the resort is very well kept and beautiful even when all the rooms were occupied and of course the food was wonderful. Fantastic experience all around.

Every great review and comment made by anyone that stayed here is true. The attention to every customer related detail was match by the staff's friendliness. Our experience was so comfortable and relaxing, that it cured all the stress from our daily lives back in the US. We have recommended the Valentin to all our family and friends.

Beautiful grounds, excellent service, great restaurants and entertainment

Most everything is wonderful. Keep these things in mind. Aprxly half of the pool beds and most of the beach beds are for reserved Exclusive Guests. Its kind of like; you didn't pay full price so you don't get the nicer places to relax. The Junior Suite bath vanities are tiny with little room to place your toiletries. There were very few clothes hangers and very little drawer space for clothing. A phone call and more hangers were delivered. The dining dress code is a bit much. Men must wear slacks, jeans are ok, no sandals, collared shirts only. Women can wear shorts but must be dressy, no flip flops, dressy sandals only. If women can wear nice shorts why not the men? It is very humid here so shorts would be much more comfortable. The food, the grounds, the staff are all wonderful. You will enjoy your stay with the consideration for the above.

The hotel was excellent, the best food!!! The lobster was probably the best we have had. The drinks flowed freely with very high end liquor. Only two things that can be improved are the water sports activities, the sail boats are run by people that want to sell excursions and they want 100 bucks as a deposit. Every other place we have been they take the room number. That said no one ever kept trying to sell you anything after the first "no"(very nice in Mexico). Be ware of the older lady in the gift shop, I handed her a 10 for a 4 dollar red bull and got 18 pesos back(about a dollar), I said something and she assured me it was right... It wasn't.

Loved our vacation. The resort is beautiful, the service was excellent, the food was the best I have ever had at an all inclusive.

This was our second time here and it was just as amazing as the first! The food is outstanding and the staff treats you like family!

This was our fifth stay at the Valentin Imperial Maya. Our stay was perfect from the moment we arrived until the weekend left the grounds. The grounds at the resort are perfectly cared for by the staff. The entire staff is very welcoming and aims to please. The drinks, the food, the entertainment, all is the best of the best. The Valentin Imperial Maya is perhaps Mexico's best kept secret. The value in the stay is much greater than the cost of the trip.

Amazing vacation experience in all areas (staff, food, drinks, entertainment, beach, pool). Highly recommended!

Nice hotel - big complex with really friendly staff. Quiet at night except in plaza. Enjoyed the free room service and we did tip. Beach at the hotel is great - the waters are calm is there are no storms in the area - life guard on duty until 6pm. We had a great time there. My husband did not like that we had to dress for dinner as there is no buffet option available at night so room service worked well in the evenings he wanted to just chill. He enjoyed the French restaurant though - the food and service was amazing there and everywhere else as well. Recommendations to the hotel would be to have dj and night band play in an air condition area as it was hot, humid with plenty of mosquitos outside in the plaza so we wouldn't stay very long as it was unpleasant. If you do not mind quiet nights and excellent service than this hotel is for you!!!

Staff steals from your room when house keeping comes

Great beach plent of chairs and palapas. Beach service was excellent . Rooms clean. Room service was good. Two days we had to call for hand towels and washcloths. Had to call for bar to be restocked also. Restaurants all very good. Make sure for men to bring pants and closed toe shoes they enforce the rules. Nightly entertainment very upbeat.

We enjoyed the pool and activities around the pool. Didn't use the beach much due to seaweed issue through-out the region (not the resorts fault). We enjoyed the food and bars and night time activities. Only small downside was room smelled a little musty.

Great Trip and hotel. Weather was a little tough but other than awesome time

This is indeed an ALL-inclusive resort, focussed in details and little touches which enable you to have a very relaxing stay. Restaurants: The restaurants are of top notch quality and the staff, incl chefs are of outstanding quality. We always had excellent food, very polite and curteous waiters in a gorgeous setting. You cannot go wrong in any of the restaurants. Avoid the wait and go at 6pm whe they open. Pool: Amazing! Various swim up bars which serve the best mixed drinks ever, the staff is very helpful and even suggests which drinks are best in case you cannot choose out of the overwhelming selection. Dont miss the icecream machine!!! The pool itself is enormous, spaceous and very clean and well kept, you never feel overwhelmed by people. Landscaping: We must say this is the first resort which has a full time garden staff on its payroll which goes out every morning and evening to maintain the gorgeous landscaping and the beach. Fantastic!! Beach: Very clean, well taken care after. Private, secure and a variety of beach chairs or beds available. The water is pristine and the fish are swimming around you, very clear. Staff: Easy check in and check out, very fast and extremely well organized. Our luggages were taken care of as of the moment we arrived until the moment we left. This resort is very very well organized, all staff know their role. The restaurant staff and especially Angel were amazing. Without him we would never have found out that Mayan Coffee is the best!! Muchos gracias senor Angel! Also Miss Cindy welcomes you every day while coming to lunch with a wonderful smile. Breakfast: Much variety and great quality of food and well organized and designed. The omelet station was outstanding, the juice bar amazing and everything superb!! Miss Brenda will welcome you with a gorgeous smile and assist you to your table. Overall: The resort is very safe, clean and offers a variety of entertainment in case of good and bad weather. Daily zumba classes, a top notch gym, volleyball, basketball, shooting, bicycling and evening entertainment will never make you feel bored at this resort!! Going to this resort will provide you with a memorable pleasant experience and will make you want to go back in two weeks!! :):)

Very elegant and beautiful the staff make you feel like royalty. Very good prices

The resort is beautiful. The nightly entertainment was the best we have seen at a resort. The food was great at any restaurant, however for some reason the breakfast and lunch were better at the main building compared to the beachside restaurant. Great room and comfortable bed, but the pillows could be better. The drinks were plentiful and delicious, however a little strong sometimes at the beach bar. We are not big party people anymore and there is a party side of the pool, but it did not disturb us whatsoever on the hangout side of the pool.

Carr.Fed.307 Chetumal Playa del Carmen QROO

Located in Playa del Secreto, Valentin Imperial Maya All Inclusive is 1.1 mi (1.8 km) from El Manglar Golf Course and within a 10-minute drive of Dr. Alfredo Barrera Marin Botanical Garden. This 524-room, 4.5-star resort has 3 outdoor pools along with a private beach and a full-service spa. El Camaleon Golf Club is also within a 20-minute drive of this Playa del Carmen resort.


Dining

Relish the Italian cuisine at Il Olivo, one of 8 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service.


Rooms

All 524 air-conditioned rooms feature balconies, iPod docks, and minibars. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other standard amenities include coffee makers, free bottled water, and ceiling fans.


Property features

Valentin Imperial Maya All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for MXN 154 per person roundtrip. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a health club, a sauna, and an outdoor tennis court.

Room options

Silver Junior Suite

King 1 | Sleeps 2

Golden Junior Suite

Full 1 | Sleeps 3

Emerald Junior Suite

King 1 | Sleeps 2

Diamond Suite Privilege

King 1 | Sleeps 3

Guest reviews for Valentin Imperial Maya All Inclusive

Everyone (10) Couples (570) Family (29) Friends (44) Other (10)
5

great place to meet long distance friends

Couples

Our trip started with old friends.....and then we made more friends. There's plenty of options to be private or be part of the party. Great accommodations, good food, beautiful grounds, and very nice staff. We'll be going back!

By on Feb 14, 2017

5

beautiful resort!

Everyone

The resort is beautifully landscaped. The best thing I can say is that it felt very comfy. If you want a place to get away, this is the place. The beach was beautiful, You don't feel like you are at a Vegas hotel. It had a certain charm. The staff was very good. The entertainment was pretty good. Good time to come as the weather not too hot. I would and will recommend Valentin to everyone.

By , from Chicago, IL on Feb 6, 2017

5

best vacation!

Everyone

We came there as a large group of old friends (8 couples.) lt ended up being a super fun weekend full of excellent service, lots of r and r and great entertainment! Thumbs up to Jose at the ha Cienda who grilled us the most delicious fish and shrimp for lunch everyday with a smile!

By , from ny on Feb 5, 2017

5

paradise by the ocean

Everyone

We had a magical time at the Valentin Imperial during our six-day stay in mid-January. Although the weather was a little cool and we experienced bursts of rain, we barely noticed while we were at the resort. There are so many activities going on at all times from fitness classes to Spanish lessons and the staff are constantly trying to make sure you have an amazing stay. Also fun live entertainment daily. The housekeeping was fantastic and the resort is very well kept and beautiful even when all the rooms were occupied and of course the food was wonderful. Fantastic experience all around.

By , from New York, NY on Jan 22, 2017

5

this resort was great!!!!!!!!!!

Everyone

Every great review and comment made by anyone that stayed here is true. The attention to every customer related detail was match by the staff's friendliness. Our experience was so comfortable and relaxing, that it cured all the stress from our daily lives back in the US. We have recommended the Valentin to all our family and friends.

By , from San Francisco/Bay Area on Dec 28, 2016

Review comment responded on Jan 14, 2017

Dear Recent VIM Guest, On behalf of our management, we would like to heartily thank you for having chosen our resort as your recent travel destination, it has been a pleasure to welcoming you and to make of your vacation a pleasant stay. Regards,

5
Everyone

Beautiful grounds, excellent service, great restaurants and entertainment

By on Dec 19, 2016

Review comment responded on Dec 24, 2016

Dear Recent VIM Guest, We are extremely proud for having met your expectations. It is always a pleasure to serve people traveling from all around the world to our beautiful resort, we will never cease in our efforts to maintain our quality standards to continue surprising our guests.

4

just a few letdowns.

Couples

Most everything is wonderful. Keep these things in mind. Aprxly half of the pool beds and most of the beach beds are for reserved Exclusive Guests. Its kind of like; you didn't pay full price so you don't get the nicer places to relax. The Junior Suite bath vanities are tiny with little room to place your toiletries. There were very few clothes hangers and very little drawer space for clothing. A phone call and more hangers were delivered. The dining dress code is a bit much. Men must wear slacks, jeans are ok, no sandals, collared shirts only. Women can wear shorts but must be dressy, no flip flops, dressy sandals only. If women can wear nice shorts why not the men? It is very humid here so shorts would be much more comfortable. The food, the grounds, the staff are all wonderful. You will enjoy your stay with the consideration for the above.

By , from Arizona on Dec 12, 2016

Review comment responded on Dec 19, 2016

Dear Dennis, Thank you for taking the time to share your recent experience at VIM. We are very pleased to hear that our facilities have been of your total liking, it was an enormous pleasure to serve you during the days you stayed with us. We are very pleased to read that you enjoyed most of our restaurants; our food and beverage team will be delighted to hear that our food variety have made your stay more enjoyable. We do hope to have the pleasure of welcoming you back at Valentin Imperial Maya in the very near future. Best wishes,

5

awesome place for a vacation

Couples

The hotel was excellent, the best food!!! The lobster was probably the best we have had. The drinks flowed freely with very high end liquor. Only two things that can be improved are the water sports activities, the sail boats are run by people that want to sell excursions and they want 100 bucks as a deposit. Every other place we have been they take the room number. That said no one ever kept trying to sell you anything after the first "no"(very nice in Mexico). Be ware of the older lady in the gift shop, I handed her a 10 for a 4 dollar red bull and got 18 pesos back(about a dollar), I said something and she assured me it was right... It wasn't.

By on Dec 11, 2016

Review comment responded on Dec 13, 2016

Dear Recent VIM Guest, Thank you for the great descriptions you have made regarding your recent stay at Valentin Imperial Maya. It has been a real pleasure to be at your service and we highly value the opportunity given to us to be at your disposal. We hope to see you very soon again. Regards,

5

fabulous resort!

Everyone

Loved our vacation. The resort is beautiful, the service was excellent, the food was the best I have ever had at an all inclusive.

By , from mount vernon, NY on Nov 22, 2016

Review comment responded on Nov 25, 2016

Dear Kaz, On behalf of our management, we would like to thank you for sharing your recent amazing impressions, we are grateful for the opportunity you gave us to serve and assist you and your companion. Do not hesitate to visit us again!

5

amazing!

Everyone

This was our second time here and it was just as amazing as the first! The food is outstanding and the staff treats you like family!

By on Oct 19, 2016

Review comment responded on Oct 22, 2016

Dear Recent VIM Guest, We are very proud to hear that your vacation has been a pleasant one, we thank you for the great recognitions you have made regarding our food and beverage options. Best regards,