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Recent guest reviews

Property itself was very clean... however... this property did not want to give us more towes and an extra pillow.. at the time of check The Customer Service "Tried" to add $3,500 Pesos about a $200 Dollar additional fee. I asked what it was for and they stated that it was a remaining balance to Orbitz. I found my email where it stated that i had paid in full. Sad to say..the place was very clean and roomy I would saty their again if they had different staff and they were lenient on pillows and towels.

This is Not a real hotel. It’s very isolated; you’ll need a car.

Very nice, quiet and relaxing stay! Thanks to all! Our drinks waiter at the pool, Samuel, was excellent and a very nice young man. The suite was large and nicely appointed. The main pool was fantastic. The little one at the front of the suite was not very deep but nice to put your feet in while relaxing. We would definitely stay here again. Tim W & Linda V

Nice and quiet. Clean and close to beach. View is exelenr

Great placeto stay , close to the beach and great pool always clean .

This resort is more like an Airbnb than a hotel. The “rooms” are actually condos that get rented out. We were looking for this type of property, so we were happy with our choice. The pros are the room size and cleanliness. The pool was also great! The staff was lovely and the housekeeping cleaned the room daily. The facility also felt very safe and secure. Cons include that the kitchen is very minimally outfitted. They only had 3 old saicepans, and an old very dull set of rusty knives. We ended up buying a skillet to be able to use the kitchen while we were there. The air conditioning almost worked too well! It was freezing in the apartment despite our efforts to adjust the thermostat. We also ended up buying extra blankets bc they had very few on the beds and didn’t have extra. Overall it was a nice stay though! I think many of the bad reviews expected a hotel and that is not what this is.

Suite 703. First impression, roomy, nice new amenities but total lack of decor gave it a cold feel. The pool & terrace w/ hammock would've been great, except the pool looked like it hadn't been vacuumed in weeks, lots of dirt on bottom, & pool light didn't work for nighttime use. Pool is about 20 in. deep, so perfect for my 2 young boys. They did love it. Day 2 shower drain clogged completely & shower flooded onto bath floor, also noticed a few ants in kitchen. A couple days later I woke up to literally hundreds of ants on the kitchen counter, stove, master bedroom floor, even found some climbing on my son's suitcase which was in a closed closet in the spare bedroom. No food had been cooked in the condo and I made sure to not leave anything out, but my son spilled a small amount of something on the stovetop and tiny ants came in droves. Absolutely disgusting! I reported it to the front desk who immediately sent maintenance to spray & told us to leave for 2 hrs. to spray. We went to pool area but snack bar was closed, so we went to beachfront restaurant for lunch & were told we couldn't eat due to a wedding. We asked at desk why snack bar was closed and they told us because their busy season ended at the start of the week so no more poolside restaurant. They also discontinued the splash-pad area for kids by pool, & at night I had to return to the pool area to get my sons flip-flops ALL of the lights were shut off on the main grounds. Next day ants were back, fewer but back!!!

The view was excellent from the room, the swimming pool and the club house is well maintained. Staff is very friendly and courteous. And above all its a very safe place to stay with family.

We enjoyed our stay here, as the rooms were very large and well equipped. We recommend renting a car if you stay here, or stocking groceries, as the food options onsite are extremely limited. Also, there is no ATM so get cash before you arrive. This property seems more of a time-share/apartment type than a full hotel. Otherwise, the facility and grounds were lovely and we would stay again.

The residential suites are beautiful, clean, modern and quiet. The apartment hotels are right on the beach! 5mins drive to the restaurant and shopping area in Playa del Carmen (5th avenue). The hotel is extremely safe, 24hrs security even on the beach! The drive from Cancun Airport to the hotel was sooo easy! 30mins and a straight drive. The cleaning lady was amazing she would clean the apartment everyday. The hotel staff was super friendly. Breakfast was included and we have 5 selecting everyday. Breakfast was good!

The complex offers: Two security points, friendly staff, big swimming pools, garden, places to relax, beautiful beach club. The condo was big, two bedrooms, 2 3/4 bathrooms, jacuzzi, swim up pool(your personal little pool outside), huge walk in closet, silverware and all that, microwave, oven, fridge... Highly recommended.

Carretera Federal Puerto Juarez Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Beach bar
  • Spa

Mareazul Beach Front Resort Playa del Carmen. places you next to Quinta Avenida and within a 10-minute walk of Punta Esmeralda Beach. This 4-star aparthotel has 300 rooms and welcomes guests with a beach bar, a full-service spa, and an outdoor pool.


Rooms

Each apartment is individually decorated and features a kitchen and a balcony, and there's space to spread out with a dining area and a sitting area. Guests can expect to find free WiFi and a 42-inch LCD TV with digital channels. Other standard amenities include a coffee maker, a ceiling fan, and a laptop-compatible safe. Housekeeping is available on request.


Property features

Built in 2015, the brand new Mareazul Beach Front Resort Playa del Carmen. features a full-service spa, an outdoor pool, and a gym. If you plan to drive, free parking is available. The front desk has multilingual staff that can help with luggage storage, and offer advice about sights and eateries nearby. Other amenities at this beach aparthotel include a sauna, outdoor tennis courts, and free WiFi in public areas.

Room options

Two Bedroom Suite Swim Out Ocean Front

1 King Bed and 2 Double Beds | Sleeps 6

Casa Altamar - Two Bedroom Penthouse , Balcony , Ocean Front

1 King Bed and 2 Double Beds | Sleeps 6

Casa Arrecife - Two Bedroom Suite, Balcony, Ocean Front

1 King Bed and 2 Double Beds | Sleeps 6

Casa Lima - Two Bedroom Suite,Balcony, Garden View

1 King Bed and 2 Double Beds | Sleeps 6

Guest reviews for Mareazul Beach Front Resort Playa del Carmen.

Everyone (7) Couples (1) Family (4)
5
Everyone

Property itself was very clean... however... this property did not want to give us more towes and an extra pillow.. at the time of check The Customer Service "Tried" to add $3,500 Pesos about a $200 Dollar additional fee. I asked what it was for and they stated that it was a remaining balance to Orbitz. I found my email where it stated that i had paid in full. Sad to say..the place was very clean and roomy I would saty their again if they had different staff and they were lenient on pillows and towels.

By on Jul 22, 2019

Review comment responded on Jul 23, 2019

Dera customer. Thank you for your feedback. Please accept our apologies for any misunderstood regarding any payment.

2
Family Friends

This is Not a real hotel. It’s very isolated; you’ll need a car.

By on Jul 10, 2019

Review comment responded on Jul 12, 2019

Hello. Thank you for the comments, We are condo hotel and will offer more services soon

5
Family

Very nice, quiet and relaxing stay! Thanks to all! Our drinks waiter at the pool, Samuel, was excellent and a very nice young man. The suite was large and nicely appointed. The main pool was fantastic. The little one at the front of the suite was not very deep but nice to put your feet in while relaxing. We would definitely stay here again. Tim W & Linda V

By on May 18, 2019

Review comment responded on May 23, 2019

We really apreciate your kind comments. Thank you for staying with us Sincerely

5
Family

Nice and quiet. Clean and close to beach. View is exelenr

By on Apr 5, 2019

Review comment responded on May 18, 2019

Muchas gracias por elegir Mareazul para sus vacaciones. Agradecemos sus comentarios y esperamos recibirlo en un futuro próximo. Saludos!

1
Everyone

By on Mar 16, 2019

5

nice rooms and always clean

Everyone

Great placeto stay , close to the beach and great pool always clean .

By on Aug 22, 2018

4

spacious apartment with great pool

Everyone

This resort is more like an Airbnb than a hotel. The “rooms” are actually condos that get rented out. We were looking for this type of property, so we were happy with our choice. The pros are the room size and cleanliness. The pool was also great! The staff was lovely and the housekeeping cleaned the room daily. The facility also felt very safe and secure. Cons include that the kitchen is very minimally outfitted. They only had 3 old saicepans, and an old very dull set of rusty knives. We ended up buying a skillet to be able to use the kitchen while we were there. The air conditioning almost worked too well! It was freezing in the apartment despite our efforts to adjust the thermostat. We also ended up buying extra blankets bc they had very few on the beds and didn’t have extra. Overall it was a nice stay though! I think many of the bad reviews expected a hotel and that is not what this is.

By , from washington, dc on Jul 6, 2018

3

suite 703 has potential, but lacking in many ways.

Everyone

Suite 703. First impression, roomy, nice new amenities but total lack of decor gave it a cold feel. The pool & terrace w/ hammock would've been great, except the pool looked like it hadn't been vacuumed in weeks, lots of dirt on bottom, & pool light didn't work for nighttime use. Pool is about 20 in. deep, so perfect for my 2 young boys. They did love it. Day 2 shower drain clogged completely & shower flooded onto bath floor, also noticed a few ants in kitchen. A couple days later I woke up to literally hundreds of ants on the kitchen counter, stove, master bedroom floor, even found some climbing on my son's suitcase which was in a closed closet in the spare bedroom. No food had been cooked in the condo and I made sure to not leave anything out, but my son spilled a small amount of something on the stovetop and tiny ants came in droves. Absolutely disgusting! I reported it to the front desk who immediately sent maintenance to spray & told us to leave for 2 hrs. to spray. We went to pool area but snack bar was closed, so we went to beachfront restaurant for lunch & were told we couldn't eat due to a wedding. We asked at desk why snack bar was closed and they told us because their busy season ended at the start of the week so no more poolside restaurant. They also discontinued the splash-pad area for kids by pool, & at night I had to return to the pool area to get my sons flip-flops ALL of the lights were shut off on the main grounds. Next day ants were back, fewer but back!!!

By , from NY on May 1, 2017

5

close to the beach and 5th ave

Everyone

The view was excellent from the room, the swimming pool and the club house is well maintained. Staff is very friendly and courteous. And above all its a very safe place to stay with family.

By , from Omaha, NE on Mar 25, 2017

5

spacious apartment

Everyone

We enjoyed our stay here, as the rooms were very large and well equipped. We recommend renting a car if you stay here, or stocking groceries, as the food options onsite are extremely limited. Also, there is no ATM so get cash before you arrive. This property seems more of a time-share/apartment type than a full hotel. Otherwise, the facility and grounds were lovely and we would stay again.

By , from San Francisco, CA on Nov 22, 2016

Mareazul Beach Front Resort Playa del Carmen.

Carretera Federal Puerto Juarez, Playa del Carmen, QROO 77710
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