Would have liked more consistency with cleaning our room.
Will never gi back
Great stay. The staff were extremely respectful and helpful during our stay. The only downside is that the restaurants were completely booked giving us just the buffet and one restaurant our last night as an option, guest should be able to reserve in advance.
Checking in was not smooth. Although we have teenage kids, not young ones, they routed us to the family club, which is not the usual check-in area. It was difficult to find, and the staff explained nothing about the resort. They just handed us a map and that was it. We asked them about making a dinner reservation, and the guy walked us through the website reservation and confirmed it, but then a day later, the reservation disappeared from our list. We had to then go to concierge to ask for help but was not well received. After an hour of argument, the 3rd person we had to talk to finally gave us a reservation. The restaurant food Miso Thai, turned out to be horrible food. It is nothing like Thai food. Do not waste your time. La Fleur was decent. The Mexican restaurant was also horrible. How could they make bad Mexican food in Mexico?! Back to the lodgings, I don't know if it is because our room was in the family club, which we didn't want or need to be in, the rooms are in bad shape. Everything is old and breaking down. I wouldn't stay there again.
The transportation is expensive.
Really enjoyed the stay here, will definitely be back again
What a paradise
We loved everything about this beautiful resort!!!
All rooms had mold smell
Our worst experience ever in Mexico. They tried to tell us all of the restaurants were booked everyday so our only option was the buffet. We had to argue just to get to eat anywhere else and it was almost impossible to get all 5 in our party at one table. They said that was too hard because it required them to move tables. We had animal poop on our balcony, roaches in our room, no hot water ever (showers were icy cold), bugs everywhere, little animals that would grab your plates and cups right from your hands, room service costs extra, we never once found a golf cart for transportation so we had to walk 2 miles to food, and our tv didn’t work. It was a horrible experience. Do not recommend. For reference, this is my first negative review.
staff encounters were mostly rude.
The hotel is nice and the room is good. The areas around it are beautiful. The bad thing about the stay in this property is the service. I had to do a complain the first day after seating in the buffet to have breakfast and spend 20 mins and nobody came to ask me for a beverage. The food is not that good. They dont have a variety of food like other all-inclusive hotels. The restaurants are nice and the disco is ok. Long check in and to leave the property they did not have anyone to pick up the baggage at the room so we had to walk all the way to the lobby with it. Overall not that good experience and it is so dissapointed because the property is beautiful, and decent, but the lack of good service makes the stay poor. 2 days after the complain, the service manager came to apologize, and that is it. I believe this hotel receives a lot of people but they staff are not well trained to provide good service and earn their tips. The entertainment is good though.
All good
Located within a mile (2 km) of Playa Xcalacoco, Grand Riviera Princess - All Inclusive is within 3 miles (5 km) of El Camaleón Mayakoba Golf Course. This 674-room, 4.5-star hotel has 12 outdoor pools along with a full-service spa and a water park.
Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 11:30 AM. Relish the international cuisine at Buffet Verde, one of 9 onsite restaurants. Get a pick-me-up at the coffee shop/cafe, or mingle with other guests at the free daily manager's reception.
Guests can expect to find free WiFi. Bathrooms offer hair dryers and free toiletries. Free minibar items, balconies, and sitting areas are other standard amenities. Change of towels is available on request.
Grand Riviera Princess - All Inclusive features a full-service spa, 12 outdoor pools, and a water park. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive hotel include a nightclub, an indoor pool, and a children's pool.
Would have liked more consistency with cleaning our room.
Will never gi back
Hello dear Glenn. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.
Great stay. The staff were extremely respectful and helpful during our stay. The only downside is that the restaurants were completely booked giving us just the buffet and one restaurant our last night as an option, guest should be able to reserve in advance.
Dear ElyzaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
Checking in was not smooth. Although we have teenage kids, not young ones, they routed us to the family club, which is not the usual check-in area. It was difficult to find, and the staff explained nothing about the resort. They just handed us a map and that was it. We asked them about making a dinner reservation, and the guy walked us through the website reservation and confirmed it, but then a day later, the reservation disappeared from our list. We had to then go to concierge to ask for help but was not well received. After an hour of argument, the 3rd person we had to talk to finally gave us a reservation. The restaurant food Miso Thai, turned out to be horrible food. It is nothing like Thai food. Do not waste your time. La Fleur was decent. The Mexican restaurant was also horrible. How could they make bad Mexican food in Mexico?! Back to the lodgings, I don't know if it is because our room was in the family club, which we didn't want or need to be in, the rooms are in bad shape. Everything is old and breaking down. I wouldn't stay there again.
Dear CarloThank you for taking the time to write your opinion. We are sorry that your stay with us was not totally satisfactory. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope that we can regain your trust and have the opportunity to serve you again. Best regards
The transportation is expensive.
Hello dear Oscar, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.
Hello dear Emily, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.
Really enjoyed the stay here, will definitely be back again
Dear IrinaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards
What a paradise
Dear GilbertThank you very much for your excellent rating and sharing your valuable opinion with us, we're very happy to know that your stay was very pleasant and ejoyed everything Princess has to offer to the fullest. We hope to have you back again very soon. Regards
Estimado Gerardo Muchas gracias por tu generosa calificación, nos habría encantado saber cómo fue tu experiencia con nosotros, esperamos que tu estancia haya sido muy placentera y esperamos tenerte de vuelta muy pronto.Saludos
Dear AlenaThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very son. Regards
Hello dear Lisa, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.Dear Lisa, We are sorry and sincerely apologize for the details she had regarding his cleanliness. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.Thanks for the confidence.Sincerely.