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Recent guest reviews

First time at a All Inclusive Resort and truest recommend this one! Ultimate Buffet & drinks!!!! Workers are sweet and friendly!!!

Very nice looking grounds and most of the hotels were spread out. Really good for space distribution and never really too crowded. All the included restaurants are on one side of the resort. Our walk was about 8 min each night so plan accordingly. This was my first time here so we got a few lessons in "everyone is always trying to sell you something" and that rings true here. Just be aware of the full details of any offers you get and make sure you see it for yourself if you can.

Enjoyed my stay. Property is clean and staff is friendly. Will stay again.

large resort with great food and service. pools were great and beach was incredible. our room had some issues with electricity (outlets stopped working throughout the week), but overall it was a great vacation.

Huge resort with lots of activities to do. I loved the customer service and food.

The grounds are very beautiful and well kept. It is a fairly long walk from the beach to the lobby and it's shop, buffet and gym. There are golf cart like things to help if you need them. The food was pretty good to excellent. I liked having a vegetarian area in the buffet, although its offerings were somewhat uninspired. I would certainly return.

I liked everything about this resort. From the food, weather, staff, overall environment

Mostly nice, was not happy with the hotel due to a malfunctioning room door that caused us to miss a bus that was paid for because we couldn't retrieve our tickets from the room, the hotel had to basically break in. In that time we missed the bus and had to take a taxi and the hotel refused to pay for it.

It's been a long while since I've been to an all inclusive so I read reviews for everything in the Playa area. Eventually landed on this one and it didn't disappoint. The food at the buffet wasn't bad but the restaurants themselves were where to go, the Italian place specifically. The steak I had there was great and better than the one I had at their steakhouse, right next to it. The staff was super friendly and helpful, a ton of pools. We found one that had a fair amount of shade to it because I burn quite easily, but my girlfriend, who doesn't have that problem, had all the sun she wanted. Crews did a fairly good job keeping the seaweed cleaned up on the beach but it's a never ending cycle. There were monkeys one day on the property and it was just an overall great experience. My only negative, which is purely subjective, was the mattresses were really firm for my liking. Some people like that, I do not. I still slept fairly well, just a little sore when I woke up.

We loved the outdoor shower and private pool area for the Laguna Villas- with every penny! Not a huge fan of the timeshare and excursion solicitation, but that comes with most resorts in Mexico.

Beach had a horrible odor and brown water. Definitely polluted.

The property is nice but the manager is so arrogant and he only whats to get your money.

Property was a state of the art. Staff were nice and friendly.

It’s was a great place, clean, big, nice fully recommended

Prolongacion 5ta Avenida Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Grand Riviera Princess All Suites Resort & Spa All Inclusive is a short distance from popular attractions such as Quinta Avenida and Grand Coral Golf Riviera Maya. This 674-room, 4-star property has 12 outdoor pools along with outdoor private spa tubs and a full-service spa.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 11:30 AM. Relish the international cuisine at Buffet Verde, one of 9 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 674 accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect free WiFi and 30-inch plasma TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include outdoor private spa tubs, coffee makers, and free bottled water.


Property features

Grand Riviera Princess All Suites Resort & Spa All Inclusive features a full-service spa, 12 outdoor pools, and a water park. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a health club.

Room options

Deluxe Room, Pool Access (with Jacuzzi, Pool View)

2 Double Beds and 1 Queen Sofa Bed | 1 King Bed and 1 Queen Sofa Bed | Sleeps 3

Deluxe Room, Garden View (with jacuzzi)

2 Double Beds and 1 Queen Sofa Bed | Sleeps 4

Room

1 King Bed and 3 Twin Bunk Beds | 2 Double Beds and 1 Queen Sofa Bed | Sleeps 5

Family Room

1 King Bed and 3 Twin Bunk Beds | 2 Double Beds and 1 Queen Sofa Bed | Sleeps 5

Guest reviews for Grand Riviera Princess All Suites Resort & Spa All Inclusive

Everyone (94) Couples (17) Family (20)
5
Partner Couples Friends Family

First time at a All Inclusive Resort and truest recommend this one! Ultimate Buffet & drinks!!!! Workers are sweet and friendly!!!

By on Mar 20, 2020

Review comment responded on Mar 20, 2020

Dear guest: thank you for your 5 out of 5 rating and we hope to see you back soon! Warmest regards,

4
Partner Couples

Very nice looking grounds and most of the hotels were spread out. Really good for space distribution and never really too crowded. All the included restaurants are on one side of the resort. Our walk was about 8 min each night so plan accordingly. This was my first time here so we got a few lessons in "everyone is always trying to sell you something" and that rings true here. Just be aware of the full details of any offers you get and make sure you see it for yourself if you can.

By , from Escanaba on Mar 20, 2020

Review comment responded on Mar 20, 2020

Dear guest: Thank you for your 4 out of 5 rating - hopefully next time it will be a 5 out of 5 rating! Warmest regards,

4
Everyone

Enjoyed my stay. Property is clean and staff is friendly. Will stay again.

By , from Montgomery on Mar 18, 2020

Review comment responded on Mar 18, 2020

Dear Mr. Boss, Thank you for your nice comments, we hape to see you back soon!!

5
Friends

large resort with great food and service. pools were great and beach was incredible. our room had some issues with electricity (outlets stopped working throughout the week), but overall it was a great vacation.

By on Mar 9, 2020

Review comment responded on Mar 9, 2020

Dear guest: thank you for your 5 out of 5 rating and we hope to see you back soon! Warmest regards,

4
Everyone

By on Mar 2, 2020

Review comment responded on Mar 4, 2020

Dear guest: Thank you for your 4 out of 5 rating - hopefully next time it will be a 5 out of 5 rating! Warmest regards,

5
Everyone

By on Mar 1, 2020

Review comment responded on Mar 1, 2020

Thank you for the review, we hope you had enjoyed your stay and wish to see you back soon

5
Partner Couples

Huge resort with lots of activities to do. I loved the customer service and food.

By on Feb 19, 2020

Review comment responded on Feb 20, 2020

Dear guest: Thank you so much for your compliments about the excellent service! We hope to see you soon back soon! Warmest regards,

5
Family

The grounds are very beautiful and well kept. It is a fairly long walk from the beach to the lobby and it's shop, buffet and gym. There are golf cart like things to help if you need them. The food was pretty good to excellent. I liked having a vegetarian area in the buffet, although its offerings were somewhat uninspired. I would certainly return.

By , from Cincinnati on Feb 16, 2020

Review comment responded on Feb 16, 2020

Thank you for the time to make this review. We hope to see you back soon

5
Partner Couples

I liked everything about this resort. From the food, weather, staff, overall environment

By on Jan 3, 2020

Review comment responded on Jan 3, 2020

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

3
Friends

Mostly nice, was not happy with the hotel due to a malfunctioning room door that caused us to miss a bus that was paid for because we couldn't retrieve our tickets from the room, the hotel had to basically break in. In that time we missed the bus and had to take a taxi and the hotel refused to pay for it.

By on Nov 27, 2019

Review comment responded on Nov 30, 2019

We are really sorry you encountered this situation during your stay everyday we do a lot of training to improve all of our guests comments and suggestions.

Grand Riviera Princess All Suites Resort & Spa All Inclusive

Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710
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