Dirty, nothing clean sheets not changed. What looked to be a puke stain on the floor, cereal inside the pull out couch. I took pictures and the cleaning staf tried to stop me. Worst hotel ever, we left a couple hours after we checked in and will never return.
Very friendly workers and staff
The bedding was clean, the room was okay, the floor was extremely dirty with stains. The bathroom was very rundown. Sink in the bathroom was cracked, hole in room door, the room we were in needed a facelift. The hotel was quiet and the employees were very pleasant.
The price was reasonable. Very close to wings event center. The clerk at the desk was super friendly and efficient.
Beware! Company charged me a smoking fee, I not only have asthma, but I sleep with a breathing machine. Febreeze sprayed the room as it had a distinct mold/mildew smell present. I will be returning in person to demand my money back
What hotel doesn't have the air conditioning on in reserved rooms - in August! We entered a sweltering furnace and found the thermostat set to Off. We turned it on and it eecked to life, starting the 6 hour long task of lowering the temperature in the room to a reasonable level. We asked the desk person who told us matter-of-factly that they leave them off in case the room isn't rented, that way they don't waste electricity - But, our room was rented and paid for. She didn't seem to care. Our only option was the uninviting and vacant indoor pool where the water sported a greenish tint we had seen most recently on the show where they hunt alligators - no thanks. Our room was inhabitable somewhere around 3 a.m., the little air conditioner working like a champ for which we were thankful. Hotels in the Portage/Kalamazoo area are way overpriced and you never really know what you'll find. I'm glad we only stayed one night. We'll keep trying as we have family up there and keep hoping the Radisson downtown, the only consistently nice but out of our price-range, hotel, runs a special inline with one of our trips...
I will not be using this property again. I booked a room for 3 employees. All 3 had very negative things to say about their room. 1 of them had to change rooms 3 times due to unclean lines, blood on the pillow, and just basic unclean room. Another had mold in his fridge, a weird smell in the room. He ended up changing rooms on his first night there, on the 3 night, the sheets came off the bed he found a huge blood spot on the mattress. The last person said that his fridge smelled like something had died in it. He never used it or even opened it. He also was not impressed with the cleanliness of the room. I would highly recommend not booking this property.
It was my anniversary and I wanted to surprise my wife with a night away from home and the kids. I went to the hotel early to check in to set the room up. The first two rooms I was given were unacceptable. The room has a inroom hottub and the front door to the room had a half inch gap in the door so anyone could see right in the room. The third room had a door that closed so I accepted the room and decorated it for the night. My wife and I went to the casino and dinner then made our way to the hotel to stay. We went in the spa in the room then got ready for bed. The room was extremely hot and I noticed the ac would come on for a minute or 2 then just blow hot air for 5-10 minutes. So at two in the morning we packed up and went to the front desk to say we cannot stat in the room its 100 degrees and the ac is not working. The response I got from the fron desk was "hhmmmmmm" and not another word. So we drove home at 2-3am and went to bed. Was a terrible exerience and would never set foot in there again. That hotel should be priced at 50 bucks a night. Sorry
For the cost of the room, and the area it’s located (right near airport) we expected more from a Country Inn and Suites. We have spent many, many nights at CIS and we were shocked at the hotel condition. Feels like rooms are barely hanging on. Many coats of paint on doors make it hard for bathroom door to close, definately can’t lock. Handle on shower/tub completely broken, crashed into tub every time we went to use it. Sink was clogged and not draining (which they came and fixed upon a second request). The staff were very nice, helping to compensate for state of this hotel. Morning breakfast person looked like she just rolled out of bed with pajamas on and messy hair, very unprofessional, but she was nice. The pool was about 100 degrees, almost like a large hot tub. Not a terrible experience, but we will be more aware when booking next time.
Convenient to visit our friends,. Housekeeping needs improvement.
Closer to the airport than I thought. Nice clean room. Beds were comfy not lumpy or hard. Excellent continental breakfast. Will definitely stay again when I’m in town
We have stayed at this hotel many times when visiting family and friends in Kalamazoo. The room we stayed in this time is becoming to show it's age. All in all comfortable and convenient place to stay.
We chose this hotel because we had stayed there before and because of the chain it belong to and our good experience with it. However, when we arrived, this particular hotel was seriously aged, not very well kept and the staff was not overly friendly or helpful. We will not be staying here again.
good breakfast was poor- completely different from what we saw online. they ran out of eggs more than an hour before breakfast was over and refused to make more no hot meals except waffles. I was dissapointed
Sinks were stained and faucets dripped. Toilet did not flush completely and screeched. Too noisy. Air conditioner right next to foot of bed. Sofa smelled musty. Bad experience.
Common area had odor - needs to be cleaned and updated. Room was clean but bathroom toilet was not cleaned well before or during our stay. The beds and pillows were some of the best we have had in a long time - fantastic sleep. Breakfast was the standard fair for this type of hotel and was good. Staff was very polite. Good value for the money.
Country Inn & Suites by Radisson, Kalamazoo, MI places you within 2 miles (3 km) of Milham Park Golf Club and Air Zoo. This 3-star hotel has 79 rooms and welcomes guests with free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
At Country Inn & Suites by Radisson, Kalamazoo, MI, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. There's free parking and limo/town car service. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Dirty, nothing clean sheets not changed. What looked to be a puke stain on the floor, cereal inside the pull out couch. I took pictures and the cleaning staf tried to stop me. Worst hotel ever, we left a couple hours after we checked in and will never return.
Hello Leon,Thank you for taking the time to leave us a perfect rating! We're delighted to hear that you had a great stay with us. Your satisfaction is our top priority, and we're thrilled that everything met your expectations. We hope to welcome you back in the future for another fantastic experience.
Very friendly workers and staff
Hi Elizabeth,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!
The bedding was clean, the room was okay, the floor was extremely dirty with stains. The bathroom was very rundown. Sink in the bathroom was cracked, hole in room door, the room we were in needed a facelift. The hotel was quiet and the employees were very pleasant.
Sarah,Thank you for your review! We take our feedback very seriously and will be using these comments to improve on our guest experience here. We hope to see you again the next time you're in Kalamazoo!
Hello Krysta, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.
The price was reasonable. Very close to wings event center. The clerk at the desk was super friendly and efficient.
Hello Elizabeth,Thank you for taking the time to share your comments regarding our price and your comments about our clerk. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
Beware! Company charged me a smoking fee, I not only have asthma, but I sleep with a breathing machine. Febreeze sprayed the room as it had a distinct mold/mildew smell present. I will be returning in person to demand my money back
I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.
What hotel doesn't have the air conditioning on in reserved rooms - in August! We entered a sweltering furnace and found the thermostat set to Off. We turned it on and it eecked to life, starting the 6 hour long task of lowering the temperature in the room to a reasonable level. We asked the desk person who told us matter-of-factly that they leave them off in case the room isn't rented, that way they don't waste electricity - But, our room was rented and paid for. She didn't seem to care. Our only option was the uninviting and vacant indoor pool where the water sported a greenish tint we had seen most recently on the show where they hunt alligators - no thanks. Our room was inhabitable somewhere around 3 a.m., the little air conditioner working like a champ for which we were thankful. Hotels in the Portage/Kalamazoo area are way overpriced and you never really know what you'll find. I'm glad we only stayed one night. We'll keep trying as we have family up there and keep hoping the Radisson downtown, the only consistently nice but out of our price-range, hotel, runs a special inline with one of our trips...
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our air conditioner and your insights regarding our area. We hope to see you again in the future. Thank you for your valuable business.
I will not be using this property again. I booked a room for 3 employees. All 3 had very negative things to say about their room. 1 of them had to change rooms 3 times due to unclean lines, blood on the pillow, and just basic unclean room. Another had mold in his fridge, a weird smell in the room. He ended up changing rooms on his first night there, on the 3 night, the sheets came off the bed he found a huge blood spot on the mattress. The last person said that his fridge smelled like something had died in it. He never used it or even opened it. He also was not impressed with the cleanliness of the room. I would highly recommend not booking this property.
Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
It was my anniversary and I wanted to surprise my wife with a night away from home and the kids. I went to the hotel early to check in to set the room up. The first two rooms I was given were unacceptable. The room has a inroom hottub and the front door to the room had a half inch gap in the door so anyone could see right in the room. The third room had a door that closed so I accepted the room and decorated it for the night. My wife and I went to the casino and dinner then made our way to the hotel to stay. We went in the spa in the room then got ready for bed. The room was extremely hot and I noticed the ac would come on for a minute or 2 then just blow hot air for 5-10 minutes. So at two in the morning we packed up and went to the front desk to say we cannot stat in the room its 100 degrees and the ac is not working. The response I got from the fron desk was "hhmmmmmm" and not another word. So we drove home at 2-3am and went to bed. Was a terrible exerience and would never set foot in there again. That hotel should be priced at 50 bucks a night. Sorry
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience. Thank you so much for taking the time to share this review and for contacting us to give us the opportunity to address this situation.
Hello Don, We're sorry to hear about your experience. We take feedback seriously and will address your concerns with our team. Please contact our management team directly to discuss this matter further.