- Disliked: Staff & service
Was met with suspicion at the counter
To be fair, I never actually stayed, I entered the room with a couple of my dogs and was promptly kicked out, no compromise, no discussion, goodbye. When I arrived the woman behind the counter looked suspiciously at me, not believing I'd actually made a reservation, so I showed my confirmation number and she reluctantly gave me a key. The hotel is online as dog friendly, and no I did not specify that I had dogs when I checked in, but I'd stayed in hotels of this quality in the past with dogs and was never asked size, weight or number of dogs. Bad assumption on my part that this would be the same, so really this is half my fault, but I'm complaining because she was so rude initially, and continued to be throughout the process. It was as if she distrusted me from the very beginning and was glad to have found a reason to kick me out. I was never rude until perhaps the very end, I took my dogs and went next door to the American Inn and Suites, where the man kindly accepted me and the dogs, and the room smelled better. Thank you kind sir next door. Long story short, don't stay here if your dogs are larger than 15 lbs and if you care about customer service.