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Recent guest reviews

Decent family resort that is good for young children. Our toddlers loved the free popsicle service.

Good for family with small kids. A bit smaller than expected but overall good.

I have stayed here over last 3 years a few times. Breakfast quality and quantity has dropped significantly. In room, there is no complimentary water which is essential to me. and Wifi was not working in the room. There are other choice and I will not prioritise mine in this hotel after all.

The property is in good condition. However, the lobby public restrooms didn't have water to flash the toilets on multiple occasions. Upon our checkin I informed the receptionist that I would need to leave on the 23 instead of the 25 and he said the hotel would not refund me for those days.

106/27 Moo 3, Surin Beach Choeng Thale Phuket

Hotel highlights

  • Walking distance to Surin Beach and Bang Tao Beach
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Surin Beach is within a 5-minute walk of Novotel Phuket Surin Beach Resort while other popular sites like Bang Tao Beach are within a 15-minute stroll. This 255-room, 4-star resort welcomes guests with 2 outdoor pools, 4 restaurants, and a 24-hour fitness center.


Dining

Have a drink at the sports bar or enjoy dining at one of 4 onsite restaurants like Asia Alive, which specializes in international cuisine and serves breakfast, lunch, and dinner. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.


Rooms

All 255 rooms feature refrigerators, coffee makers, and free bottled water. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, phones, and ironing boards.


Property features

Guests of Novotel Phuket Surin Beach Resort enjoy 2 outdoor pools, a children's pool, and a 24-hour fitness center. There's free parking, and an airport shuttle (available 24 hours) for THB 1300 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly resort include free WiFi in public areas, a free kid's club, and an arcade/game room.

Room options

Family Twin Room, 2 Twin Beds (Fun)

2 Twin Beds | Sleeps 4

Family Room, 1 King Bed (Fun)

1 King Bed | Sleeps 4

Family Suite, 2 Bedrooms (Robinson)

2 Double Beds | Sleeps 6

Suite, 1 King Bed (Paradise)

1 King Bed | Sleeps 4

Guest reviews for Novotel Phuket Surin Beach Resort

Family (2)
4
Family with small children Family

Decent family resort that is good for young children. Our toddlers loved the free popsicle service.

By on Feb 4, 2020

Review comment responded on Feb 8, 2020

We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4
Family with small children

Good for family with small kids. A bit smaller than expected but overall good.

By on Jan 30, 2020

Review comment responded on Feb 8, 2020

Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

3
Business Business

I have stayed here over last 3 years a few times. Breakfast quality and quantity has dropped significantly. In room, there is no complimentary water which is essential to me. and Wifi was not working in the room. There are other choice and I will not prioritise mine in this hotel after all.

By , from Hong Kong on Jun 15, 2019

Review comment responded on Jun 15, 2019

Dear Joe, I have to thank you for sharing your valuable feedback on the experience you have been having at our resort.At Novotel, we are dedicated to create experiences our guests love, we are truly sorry to read that your experience at the resort couldn’t meet your expectations. Please rest assured that we are taking your comment into account for further improvement. We really appreciate your feedback and do hope to have the opportunity to welcome you back to our resort again in near future for true Novotel experience.

4
Family

The property is in good condition. However, the lobby public restrooms didn't have water to flash the toilets on multiple occasions. Upon our checkin I informed the receptionist that I would need to leave on the 23 instead of the 25 and he said the hotel would not refund me for those days.

By on Mar 26, 2019

Review comment responded on Apr 2, 2019

Dear Valued Guest, First and foremost, we would like to thank you for your recent stay at Novotel Phuket Surin. On the other hand, we are sorry to read about your check-out time, please be sure that your comment has been carefully noted by our team and will be taken into account for the review. We do hope that we will have an opportunity to welcome you back soon. All the team wish you an excellent day, Executive Assistant Manager

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