Decent family resort that is good for young children. Our toddlers loved the free popsicle service.
Good for family with small kids. A bit smaller than expected but overall good.
I have stayed here over last 3 years a few times. Breakfast quality and quantity has dropped significantly. In room, there is no complimentary water which is essential to me. and Wifi was not working in the room. There are other choice and I will not prioritise mine in this hotel after all.
The property is in good condition. However, the lobby public restrooms didn't have water to flash the toilets on multiple occasions. Upon our checkin I informed the receptionist that I would need to leave on the 23 instead of the 25 and he said the hotel would not refund me for those days.
Surin Beach is within a 5-minute walk of Novotel Phuket Surin Beach Resort while other popular sites like Bang Tao Beach are within a 15-minute stroll. This 255-room, 4-star resort welcomes guests with 2 outdoor pools, 4 restaurants, and a 24-hour fitness center.
Have a drink at the sports bar or enjoy dining at one of 4 onsite restaurants like Asia Alive, which specializes in international cuisine and serves breakfast, lunch, and dinner. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.
All 255 rooms feature refrigerators, coffee makers, and free bottled water. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, phones, and ironing boards.
Guests of Novotel Phuket Surin Beach Resort enjoy 2 outdoor pools, a children's pool, and a 24-hour fitness center. There's free parking, and an airport shuttle (available 24 hours) for THB 1300 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly resort include free WiFi in public areas, a free kid's club, and an arcade/game room.
Decent family resort that is good for young children. Our toddlers loved the free popsicle service.
Good for family with small kids. A bit smaller than expected but overall good.
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
I have stayed here over last 3 years a few times. Breakfast quality and quantity has dropped significantly. In room, there is no complimentary water which is essential to me. and Wifi was not working in the room. There are other choice and I will not prioritise mine in this hotel after all.
Dear Joe, I have to thank you for sharing your valuable feedback on the experience you have been having at our resort.At Novotel, we are dedicated to create experiences our guests love, we are truly sorry to read that your experience at the resort couldn’t meet your expectations. Please rest assured that we are taking your comment into account for further improvement. We really appreciate your feedback and do hope to have the opportunity to welcome you back to our resort again in near future for true Novotel experience.
The property is in good condition. However, the lobby public restrooms didn't have water to flash the toilets on multiple occasions. Upon our checkin I informed the receptionist that I would need to leave on the 23 instead of the 25 and he said the hotel would not refund me for those days.
Dear Valued Guest, First and foremost, we would like to thank you for your recent stay at Novotel Phuket Surin. On the other hand, we are sorry to read about your check-out time, please be sure that your comment has been carefully noted by our team and will be taken into account for the review. We do hope that we will have an opportunity to welcome you back soon. All the team wish you an excellent day, Executive Assistant Manager
We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.