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Metropole Hotel Phuket

3.5 out of 5.0

Recent guest reviews

Metropole is the old hotel in central of the town ,easy to travel. There's a lot of nice restaurants around there. LOCATION : 9/10 -Nice location for town hotel but there is not many way to travel. -Big car park is located behind the hotel. -If you on high floor, you can have a nice view. SERVICE : 7/10 -Reception is average ,hard to see their smile but they can help you a lot. ROOM : 7/10 -Everything is old but still usable. -Room is clean but have some faint smell. -Unclear window, you can't see the view clearly.

Booked this hotel and was surprised to find mould and broken walls everywhere throughout, in the room and common areas. Toilet was disgusting and full of mould, to make things worse the hot water didn’t work. The lampshade was cut out from the carpet of another room and stuck back on in the room. I would not recommend for anyone to stay in this hotel. This is the worst hotel ever stayed in. Would give this place -1 rating if I could. Stay away!

I stayed in this hotel in our recent familiarization trip to Phuket, this accommodation was book by our travel agent. The hotel is spacious and built in old style, high ceiling lobby, warm welcome reception, good and comfortable bedroom, bathroom is large, but sanitary equipment and facilities are a little bit old but clean. Free wifi service, Rooms in higher floors offer good city view. Large breakfast choices in a nice restaurant. Staff are friendly and professional. Reccommend this to anyone who look for a good hotel at a reasonable budget.

This hotel seems old, but you can even get a nice experience in something old, right? yes, it is,, Even though we were not impressed when we enter the lobby since the decoration is not 'luxury" like other hotels, but..when we enter the room, we were impressed on how spacious is the room. It has a nice big window facing the city and mountain in a distance, a spacious bathroom, big clothes, and quite nice amenities. However, the carpet looks old and a little bit smell like an 'old rug'. But.. overall, we like the room!

Cheap hotel .room from 16floor. Very good and large breakfast. Friendly stuff. Very good value for money. Nothing bad to say. Good parking alue to motorbike. If you need good value.. Take this hotel .........

I️ have stayed for 2 nights. I️t is nice hotel even I️t is old but room is large and clean. You also have city view. The staff is very friendly and helpful. There are many reasonable price in the food menu that you must try. If you like to have massage you can find a shop next to hotel entrance. I️ highly recommend this hotel and will be back

As per previous comments the hotel is very old and fittings and fixtures in bathrooms are yucks. It's in the process of renovation which we can hear the noise from our room around 8+ each mornings. Our 11th floor room faces the City and ocean views but the below neighbour night clubs kept me awake. Location wise is good and the Pink local route 1 bus stop is just on corner at OUB bank to Tesco Lotus Extra or Big C. Beds and pillows are comfortable.

I will definitely not be recommending the hotel to anyone! Although the bedroom was clean, comfy and reasonably well-kept and well-equipped with good access to the free Wi-Fi, the bathroom was very dated - everything had a brown tinge to it - and brown water came out of the taps. I quickly resorted to using bottled water to brush my teeth. The rest of the hotel was also dated - there were leaking ceilings and a general feeling of damp. A large patch of carpet on my floor was wet for my entire stay. Fortunately, my room was at the back of the hotel and quite high up, but others I knew staying there were at the front of the hotel and, despite also being high up, were kept awake at night by the noise from the nightclub down below.

Hotel staff were friendly and helpful. Room was good size and comfortable bed. In center of town so convenient to walk. Hotel in need of updating as very old. Musty smell around the hotel. Breakfast was ok with good choice of food.

Though I agree with some earlier comments that the hotel is in need of upgrading, I was very pleased with the friendly services and location in the heart of Phuket Town. The property is very suitable for wedding and meeting events and I can highly recommend this. Will be back again soon but can't wait to see the improvements after renovation soon!

1 Soi Surin Montri Road Phuket Phuket

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Health club

Metropole Hotel Phuket places you within a short walk of Robinson Department Store and within a mile (2 km) of Chinpracha House. This 248-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a health club. In central Phuket, the hotel is also close to Phuket Butterfly Garden and Insect World and Suan Luang Park.


Relish the Thai cuisine at Fortuna Pavilion, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM.


All 248 air-conditioned rooms provide refrigerators, minibars, and desks. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries.

Property features

Metropole Hotel Phuket features an outdoor pool, a children's pool, and a health club. Airport transportation is made easy with an airport shuttle (available 24 hours) for THB 600 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, 5 meeting rooms, and a conference center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

37.0% of guests recommend this hotel

Total of 177 reviews