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Metropole Hotel Phuket

3.5 out of 5.0

Recent guest reviews

Hotel staff were friendly and helpful. Room was good size and comfortable bed. In center of town so convenient to walk. Hotel in need of updating as very old. Musty smell around the hotel. Breakfast was ok with good choice of food.

Though I agree with some earlier comments that the hotel is in need of upgrading, I was very pleased with the friendly services and location in the heart of Phuket Town. The property is very suitable for wedding and meeting events and I can highly recommend this. Will be back again soon but can't wait to see the improvements after renovation soon!

China Eastern Airline put us up at this hotel for a night when our flight was canceled. It's very old and dingy and needs to be updated. The sheets and beds were clean but the bathroom was not up to par. The breakfast and lunch buffet was not edible, even after spending 2 weeks eating street food in Thailand

Well what can I say???? It was probably nice in the 70's 80's.. the hotel is in real bad state of repair especially on the 5th floor I think on the walk to the pool, the smell of damp and serious amounts of damage on the ceiling and walls, I would avoid like the plague...

I imagine that 13years ago, when the photographs were taken (from which I imagine influences people's decision to stay here) that it was probably a nice place to stay, but unfortunately it is rapidly falling into disrepair and imagine it will never shine again. I'm travelling around Asia and as spending Christmas in Phuket, I invited my father out to visit. He booked 16 days here and lasted 5. As money is tight for my trip I inherited 11 nights at the metropole (upgraded to the 17th floor) and as promised, the carpet comes alive at night with cockroaches the size of dogs. The 4th floor access to the pool is now pitch black with several leaks coming through the ceiling, with a new bucket, strategically placed, everyday (I'll inform reception on my way out this afternoon of the latest ). On the whole i think it's a strong contender for a remake of 'the shining' . Mind you the lobby is quite nice

Look impressive, while booking I was impressed from the photos, but once I entered I was disappointed, this hotel is maybe oldest in Phuket city center, outdated, dirty, smelly, need renovation and maintaining

Old and dirty, full of Chinese tour groups Bathroom was filthy, everywhere dirt, paint falling off the wall, door losing the wooden panels... carpet disgusting We changed rooms and were shown to a "good" room which was equally bad. So we left and went to On On hotel which was cozy and we were so happy we did move

This was the first hotel I stayed in Phuket 16 years ago, and I keep coming back every year. part of the reason, is that the staff are attentive and dependable. the other part is that its ultra convenient, you can walk to every part of Phuket town from Metropole. the rooms are simple, but decent size. the breakfast buffet also has local and international fare, with made to order omelets etc. My stand out staff member this year Pattarawadee (Patty) R. She is always pleasant, available no matter when I have a question.

This is a unique hotel as I haven't seen dirtier one. Aeroflot has put us here for a day because of flight delay, we wouldn't sleep here even if the delay would last longer, we would go elsewhere and pay for it ourselves. Hotel stinks really badly and is totally empty, it is a ghost tower of Phuket. How come this place has any positive reviews and managed to keep the stars ?

PLEASE! Don't stay here, move on to another hotel. We recently checked in to this hotel (never actually stayed here) before our flight back home. Check in was great with no issues, heading to our room we noticed the outdated decor, poorly kept hallways then shown to the room (10th floor)Holy crap! We looked around to notice a filthy bathroom which hadn't been cleaned for a good while. Long dark hairs scattered around the floors, because of the poor state of the room we checked the bed (bed bugs, just in case) but found dirty filthy mattresses, stained mattress protectors and general poorly kept sheets with rips and stains. In all honesty I believe this hadn't been cleaned for a long while. We phoned the manager who "upgraded" us to another room (16th floor). Upgrade it wasn't, a little cleaner however the air con unit leaked severely, Windows filthy and the bed yet again, disgusting. They offered a 3rd room on the 17th floor this time however we declined. I went to reception to ask for a refund which was given immediately. We checked out and got away from that place asap. We were there for 40 mins total. Honestly I'm pretty fair in all my reviews that I have done and credit when it's due but this place is the pits. We both felt sorry for the staff who obviously know the issues this place has. They were happy to assist and try their best to help us stay. I see another reviewer said it used to be the best place in Phuket once upon a time, I'm picking with tourists heading to Patong instead these days this place has lost its way. It needs a huge amount of money spent to upgrade the rooms and bring it into the type of room we look for. I urge you to look elsewhere (Patong or near airport) and keep away from here. Like I said, my Labrador wouldn't be staying here - EVER!

1 Soi Surin Montri Road Phuket Phuket

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Health club

Metropole Hotel Phuket places you within a short walk of Robinson Department Store and within a mile (2 km) of Chinpracha House. This 248-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a health club. Also near this Phuket hotel are Phuket Butterfly Garden and Insect World and Suan Luang Park.


Relish the Thai cuisine at Fortuna Pavilion, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM.


All 248 air-conditioned rooms provide refrigerators, minibars, and desks. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries.

Property features

Metropole Hotel Phuket features an outdoor pool, a children's pool, and a health club. Airport transportation is made easy with an airport shuttle (available 24 hours) for THB 600 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Other amenities at this family-friendly hotel include free WiFi in public areas, a conference center, and a gift shop.

Room options

Deluxe Room

Twin 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

37% of guests recommend this hotel

Total of 165 reviews