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Cloud19 Beach Retreat

4.0 out of 5.0

Recent guest reviews

Away from the busy part of Phuket Island, Cloud 19 is on a secluded beach at the Eastern end of Chalong bay. Great for a relaxing holiday, the restaurant has a nice view of the bay. Great for chilling out.

Great friendly location, verry hospitable and helpful personal. The beach is peaceful relaxing. Water is not the best because of tyde. Overall ambient is a quiet place and very romantic. Room was clean. Perfect location of a couple.

We stayed for 2nights, the reason of selecting this area is to escape from the busy place of phuket for new year period. The thing that has made us feel sad is about the beach environment “panwa beach” which the hotel belonging to as well Its sooo dirty and full of rocks and plastics 😭 of cause could not swim at all. But the hotel itself has the attractive facilities, food and environment, so we spent all the time of staying in hotel mainly. moreover hotel has provided soo impressive services, All of the staffs (both day and nightshift) well trained with same standard Soo o helpful, kind, supportive, full passion of service mind. We so appreciated you help of transportation and all info. I have gotten 1.5hrs oil massage as well which is just so perfect! Just one highlight is to repaint some of the rooms 🤗

Out of the four hotels I stayed in while at Phuket, this was by far the worst and ironically, the most expensive. The place is falling apart. The building where reception and hotel restaurant is located is new, but the rooms themselves are located in a really old building. There are far better hotels to stay in at Phuket for half the price of this hotel. Look elsewhere.

I was in Phuket for a sports tournament and stayed at Cloud19 for 4 nights in October 2017 with my girlfriend and had a GREAT experience! We were staying in room 102 which is mvery spacious, literally a next to the pool and the beach and features an AMAZING view (if you don't close the black-out curtains, you can see the sea when you wake up :) ). Staff was very nice and accomodating, we arrived very late on our first night, therefore we really appreciated that everything was prepared for check in and we were in bed shortly after arrival :) Panwa is a very quiet place with much less tourists than other places on the island which is really great if you'd like to really get away for a few days which we really appreciated! Just a side note - it will take quite some time to go to the crowded areas of Phuket (~40min taxi to Patong) so if you're looking for big shopping trips or lots of party, this is definitely not the area you'd like to stay in.

We wanted a quiet place in Phuket but different from typical hotel and resort and we wanted a beach but not crowded.. Luckily last minute booking we manage to find it at This place will truly helps you to rest and relax just by being there... Amazing staff and always smiling and willing to help. We stay for 4 nights. Had some nice breakfast all the time, had a massage from their spa and a good walk along the beach. We didn't manage to try some water activities as we just wanted to rest and just literally be away from normal city life =) we have an amazing infinity pool just outside our room aside from the main (facing the beach). EXCELLENT SERVICE!!!!! amazing staff (",)

This was a great experience, from arrival to0 the end, great value for your dollar, beautiful place, room was fantastic, and the breakfast was perfect. Quiet place with amazing service. me Staff Nune was supper Helpful and went past her job expectations to help and make arrangements for us. This actually made our trip better and for a more convenient stay. Also Kat was another helpful and friendly staff member that make our trip more pleasant. But all and all it was just a good experience and I will be back again.

I spent one night there with my girlfriend and everything was excellent. T views were stunning,the food and the staff made our stay a day we will never forget. A very relaxing place far away from the crowds.

1. How to get there? We chose to pre-book our transfer via GoAsiaDayTrip and were left very satisfied. Excellent service, very easy to arrange, prepaid no need to worry about cash arrangements upon arrival or departure, prompt, meet and greet available, drivers are polite and punctual and the best value for money. The two side transfer to Panwa costed us 1800 Bat. It’s a bit cheaper than airport taxi and the main advantage is that you do not need to share the wan with other travellers like with the transfer taken at the airport. 2. Upon arrival The cloud 19 is located in panwa, very quiet area populated mostly by muslin citizens. It is relatively more safe and cosy than other Phuket areas. There are few constructions going on sides on this hotel but nothing laud or bothering. At the reception we met very pleasant people who accommodated us at no time. The hotel doesn’t have elevators and is not one main building. We had to actually claim 3 abrupt floors every time we were going to the room and even been in good physical shape I should say it does take an effort. Wherefore, this might not be convenient option for obese or older travellers. 3. Hotel room Pleasantly clean and confortable, made in white color with kitchen and bar, comfortable bed, rain shower, tv, ac and ventilator. This room seems to predict any expectations of well-travelled visitors. Spacious wardrobe has a fen and safe in it. Ladies can enjoy a nice makeup table and the most amazing is the idea to put a bath top on the terrace. The view from the terrace was to the sea and partially garden, palm trees. It was nice to relax on the terrace after the dinner and read before the sleep. 4. Hotel Facilities It is not a big property, about 12 rooms, one restaurant, two swimming pools (some rooms have direct access to the infinity pool located behind the reception building). Gorgeous pool and grass area with chezlongs by the sea and the beach area which is common for few hotels on this shore. Very quiet and also we were the only guests for most of the stay, it felt as if we had it all for our selfs 5. Dining Separate thanks go to the Chef and the restaurant staff. Breakfast was fresh and all we needed. Eggs were done so creamy that it melted in the mouth. Fruits, fresh coffee and some bakery items all were of good taste. Coming from Dubai we are spoiled for choice of best of the best restaurants of any cuisine really. It was indeed great to dine in that restaurant every day. The service was very attentive and the dishes all were excellent, from tom yam goon soup to noodles, rice and even fish & chips (which were better than ones we had in London) . on our last night staff offered us to pick the seafood products we wanted from the fish market nearby and Chef cooked if for us at the coking fee of 300 Bat or 8 $ … Chef not only grilled for us our fish he made proper dishes our of the products we brought. Amazing octopus salad, fish baked in leaves with lemon grass, and of cause prawns served with chili sauce – it was outstanding! 6. The beach however is not for swimmers and sea lovers. We read about rocky beach prior to travel so we didn’t try to swim in the sea and few days later there was a storm coming, water line went back and the rocks covering all shore surface were unveiled. If you intent to swim at least take the snorkeling shoes on. Unfortunately the beach is dirty and daily new trash is brought by the sea to shore. At Cloud 19 I saw them cleaning the area but other hotels don’t as a result the whole beach looks nasty and requires attention of local community. 7. The Spa When I was arranging my stay I couldn’t fine enough information on cloud 19 services. While staying there we had 2 massage sessions and both were very good. Thai massage combination with oil relaxation or hot herbal pots. The prices start from 400 bat for shoulder massage and the 90 minutes treatment cost 8. Activities around There is nothing much to do on phuket comparing to Bangkok or pataya. There are two big shopping malls for amateurs, an aquarium and a Chaithararam temple. To reach to these locations you need to either take and taxi or land a bike. The taxi will cost you from 800 to 1500 bath depending where you need to go. The bike is 300 bat per day. To take a taxi or hire a bike you will need to go out for the hotel from the main gate, turn to the right and walk for 1 minute. You will see a small accurate kiosk with sigh taxi, bike rental and tours. It’s is a small agency handled by a family, very nice people and considering level of crime in Thailand I was pleased to feel safe taking a ride from them. They also sell tours to Phi Phi and James bond islands if you like. Overall: Cloud 19 and its surroundings is a perfect destinations for couples, relaxation and getting a piece of mind in the tranquil atmosphere of abrogation from life routine. We were looking for a relaxed holiday and we got it. And in case you were wondering if I was a paid reviewer – I am not . I am a very experienced traveller, I ve been to many countries from Australia, Japan to Europe, USA and I simply enjoyed my stay at Cloud 19.

The staff are very friendly and helpful, the private beach is nice but you can't really relax on the beach cause there are loads of crabs running about. The hotel itself is amazing though and very quiet. The restaurant is very expensive. I paid 300THB for a small plate of chips which is the equivalent to £7 and then they add a service charge to bring your food to your table which I found ridiculous. Other than the expensive restaurant and the fact that they didn't clean our room properly for 2 days, it's a really nice and relaxing hotel

30/10 Moo 8, Bor Rae - Ao Yon Road Wichit Phuket

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 2 outdoor pools

Cloud19 Beach Retreat is located within a few miles (5 km) of Phuket Aquarium and Khao Khad Views Tower. This 19-room, 4-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi. On the beach, the hotel is also close to Panwa Beach and Chalong Bay.


This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with cooked-to-order breakfast, available for a fee from 7 AM to 10:30 AM.


Cloud19 Beach Retreat's 19 individually decorated rooms provide balconies, refrigerators, and minibars. Guests can expect free WiFi and flat-screen TVs with cable channels and DVD players. Bathrooms have free toiletries and bathrobes. Coffee makers, free newspapers, and free bottled water are also available.

Property features

Guests staying at Cloud19 Beach Retreat enjoy access to 2 outdoor pools, a children's pool, and a spa tub. You can take advantage of free parking, along with an airport shuttle (available on request) for THB 1300 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include a rooftop terrace, free WiFi in public areas, and a seasonal outdoor pool.

Room options

Premium Room

Full 1 | Twin 2 | Sleeps 2


Full 1 | Sleeps 3

Garden Suite

Full 1 | Sleeps 3

Junior Suite

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend this hotel

Total of 233 reviews