The tub was disgusting it was cracked and flaking off. Toilet seat broken, tv remote not working. Also we had noisy neighbors that kept us up until 2 in morning and we had to leave for airport at 4:30. Asked desk to take care of situation, he did not instead Daniel from front desk smoked a joint and drank a beer under stairs by ice machine. I do NOT recommend this hotel.
The staff were super nice! The rooms and property were just OK. Our linens had cigarette burns but the room was clean. The other guests were atrocious! There was a fight outside our room at 1am so I think they may need 24 hour security. The walls are paper thin so we heard every footstep above and every headboard bang next to us!
trashy outside, vagrants
Very dirty room and bathroom not clean at all. Would not recommend this location.
It was gross!
Comphy beds. Very clean. Reasonably priced. My go to in Mesa.
The staff very friendly and accepting. Cleans are very clean and the beds are so comfortable. I would always come back here
The rooms are in extremely poor condition. The furniture is all very old and out dated, they smell badly, the property backs up to low income housing. The worst part is we woke up with bed bug bites on our body.
The check in staff could be more professional and friendly, our shower didn't work, the trash just outside our room was piled high on and around the track container. It is also a noisy and run down area.
Good: beds were pretty soft Bad: would not clean rooms in 5 day stay. Big deposit required, backs to bad neighborhood. Way to expensive for a old hotel with bad upkeep. Stained sheets. Overall bad value for money!
If I had paid less than $100 a night, I wouldn't have been as disappointed. I paid the same as the team paid to stay at a Holiday Inn with a beautiful big pool, lovely lobby with chairs, tables and couches. Rooms at Quality Inn haven't been updated in years and the blankets had stains. Breakfast provided was a fozen sandwich, breakfast bar and bottle of water. I expected a better experience for the price.
Way overpriced for a budget motel. Should be in the 50ish dollar a night range but we paid close to 190 with taxes and fees. Didn’t feel very safe in the area and the room was a a little dingy.
No one serviced room from one day to next. Evening was short staffed
Nothing unique about this property. Very dirty especially the bathroom, smells bad and not cleaned properly. The hardwood floor has not been cleaned for so long i had to clean it myself. The one of the beds had a huge bloody stains on it we just discovered them before we left the hotel. The whole week i slept on those stains not knowing because it was covered with the linen and mattress protector. Hopefully i will not get sick. I would never recommend to anyone to stay there. The other gests were yelling and talking laud even after midnight.
I rented a car from Fox on your website. There was no mention anywhere on your site about a Fox’s three hour time limit. I scheduled the pick up to be at 10:30 AM we didn’t get to the counter until 330pm. I had reserved a jeep but by the time I got to the calendar I had lost my reservation. They had already vacated my reservation. I will not go through you guys again.
I liked my stay overall at this hotel. Never in my life have I stayed in a hotel where every housekeeper had a good looking face. Besides that the property is quiet and the rooms are sound proof. The breakfast consisted of waffles, eggs, sausage ,muffins and bagels with juice and coffee along with cereal. I didn't have any issues at this property. I wish the check-in time was earlier but I was still accomodated when I arrived early for my stay.
Quality Inn & Suites near Downtown Mesa places you within a 15-minute drive of popular attractions such as Sloan Park and Arizona State University. This 64-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 9:00 AM.
40-inch LED TVs come with cable channels. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include microwaves, phones, and ironing boards.
Quality Inn & Suites near Downtown Mesa features an outdoor pool, free WiFi in public areas, and a business center. There's free parking if you drive. The 24-hour front desk has staff always at the ready. If you like to take your furry friend along on your adventures, this pet-friendly property offers litter boxes. Additional amenities include express check-out, laundry facilities, and a picnic area.
The tub was disgusting it was cracked and flaking off. Toilet seat broken, tv remote not working. Also we had noisy neighbors that kept us up until 2 in morning and we had to leave for airport at 4:30. Asked desk to take care of situation, he did not instead Daniel from front desk smoked a joint and drank a beer under stairs by ice machine. I do NOT recommend this hotel.
The staff were super nice! The rooms and property were just OK. Our linens had cigarette burns but the room was clean. The other guests were atrocious! There was a fight outside our room at 1am so I think they may need 24 hour security. The walls are paper thin so we heard every footstep above and every headboard bang next to us!
Hello Loren, Thank you for sharing your feedback with us. We're glad to hear that our staff provided you with excellent service. We apologize for any inconvenience caused during your stay. We appreciate your observations and will take them into consideration to improve our guests' experience. Should you have any further concerns, please reach out to our management team directly.
trashy outside, vagrants
Hello EDWARD, Thank you for your feedback. We apologize for any inconvenience caused by the external surroundings. We strive to ensure the safety and security of our guests, and our team is continuously working to improve this aspect. Your concerns have been noted and will be shared with the appropriate departments for further attention.
Very dirty room and bathroom not clean at all. Would not recommend this location.
Hello Vinit, We apologize for any inconvenience caused. Cleanliness is our utmost priority, and we will address this matter immediately. Your feedback is valuable to us.
It was gross!
Hello Jennifer, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.
Comphy beds. Very clean. Reasonably priced. My go to in Mesa.
Hello Jeffrey,We appreciate the comments, especially with regards to your opinion of our hotel. We hope you will return so that we can provide you an even superior experience.
The staff very friendly and accepting. Cleans are very clean and the beds are so comfortable. I would always come back here
Hello Cindy, Thank you for being a valued guest and for providing us the feedback regarding our staff. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
The rooms are in extremely poor condition. The furniture is all very old and out dated, they smell badly, the property backs up to low income housing. The worst part is we woke up with bed bug bites on our body.
Hello Anita, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.,
The check in staff could be more professional and friendly, our shower didn't work, the trash just outside our room was piled high on and around the track container. It is also a noisy and run down area.
Hello Mark,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
Good: beds were pretty soft Bad: would not clean rooms in 5 day stay. Big deposit required, backs to bad neighborhood. Way to expensive for a old hotel with bad upkeep. Stained sheets. Overall bad value for money!
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that youve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.
Hello Mark, Thank you for sharing your feedback with us. We take all guest concerns seriously and will address the issues you mentioned internally. We apologize for any inconvenience you experienced during your stay. Feel free to reach out to our management team directly with further details for assistance.