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Ramada Tempe/At Arizona Mills Mall

2.5 out of 5.0

Recent guest reviews

Upon arrival, I noticed small things like drip marks on the side table from a previous person's...drink? And the TV didn't work. Then the tub didn't drain and I was standing in a couple of inches of water by the end of my shower. And before I left in the morning, I noticed there was complimentary mouthwash on the counter, but when I picked it up to use it, I realized it was half gone and upon removing the cap I realized, yep, the safety seal was broken and this was probably the same bottle the person before me used. Gross. I also wasn't informed up front that there was an additional $50 charge put on my credit card as a refundable deposit, so it required time when I got home and checked my credit card statement to figure out why there were multiple transactions from Ramada on my bank statement.

The biggest issue was when you walked on the floors barefoot then climbed in the shower you had filthy footprints all over the shower which means the floors were filthy. We used a wet washcloth and wipe the floor with our suspicions were correct it was disgustingly dirty which made no sense because they were either tile or hardwood floors

Good stay. Staff was pleasant and extra bonus was Waffle House experience just a short walk from our front door.

My only complaint is no shuttle service. When I arrived close to midnight after a brutal return trip from Mexico, I asked the night manager if he would call a taxi for me in the a.m. so i could return to airport. He arranged for a high end service, a limo practically, which cost twice as much as taxi the night before. $32 for a 15 min trip plus tip. Moral: if you need a cab called, be specific Re what you want.

Continental breakfast every day with plenty of selection.

Helpful staff, clean, and good location. Entrance to hotel from west not good

Better than last year, cleaner And staff was friendly.

Clean but no maid service after 3rd day of 4 day stay not bad but kind of disappointed. I had lost my wallet and needed to use cash and there is no option for that need to get brother to email them a card # and was supposed to be ale to pay cash and cancel the charges for card but couldn't when I checked out .

Enjoyed my stay although it was just overnight. I will definitely be back again. Although it was a bit noisy early in the morning due to Christie's Gentleman Club being next door and the patrons leaving after it closed, the noise didnt last too long, but in my n opinion having the club right next door may be a "negative" for visitors especially those with children.

overall, very good stay, room spacious and clean. Staff very friendly and accommodating. Was suppose to have accessible room with 2 beds, orbitz booked only one bed. Hotel upgraded us without additional charge. Breakfast buffet had lots to choose from. Felt very safe in hotel and parking lot very clean and secure. will stay again

Staff friendly, mall right across from the hotel. Hotel very close to freeway and 20 minutes to airport (esp. early morning). Traveling with 6 family members and there was a room for us to play cards.

the staff at the hotel was incredibly helpful and kind. Other than that this visit was awful. We made a pit stop in Phoenix on our way home. We were at the hotel for 16 hours total. Check in was a breeze, I immediately felt uncomfortable that their was a gentlemens club right next to the hotel. I went to the room and the room was cold from the A.C going (yay). The carpets were hideous. Dirty, like a party had been thrown and drinks were spilled all over the floor. That should of been the second thing that made me leave the hotel. Around 1030 pm after our 3 children are asleep my husband goes to shower and it won't turn on. He turns it pulls it and for fear of breaking it, he comes out and tells Me the shower won't turn on. I went to the front desk and the staff contacted the manager and was told we could cancel our reservation or change rooms. We had bags upon bags from our weeklong trip in our room and most of all we didn't want to move because our kids were already asleep. We received an extreme discount for the room. The following morning we had breakfast at the hotel and Anthony the general manager stopped to ask how our stay was. I explained to him my frustrations, which he had already been made aware of. He expressed sincerity that this situation is not usual and to contact him when returning to Phoenix.

Overall the hotel stay was fantastic. Staff was helpful and friendly.

Nice hotel, location is close to a lot of places, but noise level from close streets is high.

Extremely comfy bed, very clean and presentable room, good breakfast with a lot of options. The only area needs improvement, laundry, it's sold as having it, but one of 2 machines was missing, there's no soap on property to buy, and not even a way to get quarters for the machine. Not a reason not to stay at this property, but I hope management will fix it.

Clean hotel with nice pool area and good hot breakfast. Walking distance from mall and nice places to eat. Would want a better desk chair for working on computer. Bed was comfortable for me (I like it with a tinge of firmness).

Nice hotel, clean but the pool was closed. It's hot in Phoenix..... Staff was wonderful and breakfast delish! We will stay at the Ramada at the Mills, again

Overall I was very pleased, when I came in the computers had crashed, I whom works with computers all day, I understand can happen, so I understood when they said the IT guys were no it, and it may be a few minutes. despite the lack of the normal operating system they were very nice and worked hard and found work arounds to effectively get everyone checked into there rooms and set to go. I am very pleased. Side note here this place has gorgeous flower bushes,simple yet pretty fountain and a scenic view of the jaged hills surrounding the city!

Jay was amazing!! He was so kind and very helpful!!

1701 W Baseline Rd Tempe AZ

Ramada Tempe/At Arizona Mills Mall is a short stroll from Arizona Mills Mall and Sea Life Aquarium. This hotel has 116 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's near the airport and also close to Diablo Stadium and Tempe History Museum.


Dining

Free breakfast is included with your stay.


All 116 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.

Rooms


Property features

Guests of Ramada Tempe/At Arizona Mills Mall have access to an outdoor pool, a fitness center, and a spa tub. If you drive, put free parking to good use. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Suite, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 3

Suite, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 5

Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for Ramada Tempe/At Arizona Mills Mall

Everyone (22) Couples (11) Business (4) Family (11) Other (5) Friends (1)
2

room wasn't clean.

Everyone

Upon arrival, I noticed small things like drip marks on the side table from a previous person's...drink? And the TV didn't work. Then the tub didn't drain and I was standing in a couple of inches of water by the end of my shower. And before I left in the morning, I noticed there was complimentary mouthwash on the counter, but when I picked it up to use it, I realized it was half gone and upon removing the cap I realized, yep, the safety seal was broken and this was probably the same bottle the person before me used. Gross. I also wasn't informed up front that there was an additional $50 charge put on my credit card as a refundable deposit, so it required time when I got home and checked my credit card statement to figure out why there were multiple transactions from Ramada on my bank statement.

By on Apr 27, 2017

3

overall it was just ok

Everyone

The biggest issue was when you walked on the floors barefoot then climbed in the shower you had filthy footprints all over the shower which means the floors were filthy. We used a wet washcloth and wipe the floor with our suspicions were correct it was disgustingly dirty which made no sense because they were either tile or hardwood floors

By on Mar 31, 2017

5

older hotel, convenient to the airport

Everyone

Good stay. Staff was pleasant and extra bonus was Waffle House experience just a short walk from our front door.

By , from Salem, Oregon on Mar 6, 2017

4

best hotel near airport

Everyone

My only complaint is no shuttle service. When I arrived close to midnight after a brutal return trip from Mexico, I asked the night manager if he would call a taxi for me in the a.m. so i could return to airport. He arranged for a high end service, a limo practically, which cost twice as much as taxi the night before. $32 for a 15 min trip plus tip. Moral: if you need a cab called, be specific Re what you want.

By , from Show Low, AZ on Feb 28, 2017

5

nice hotel with a friendly staff.

Everyone

Continental breakfast every day with plenty of selection.

By on Jan 23, 2017

4

Everyone

Helpful staff, clean, and good location. Entrance to hotel from west not good

By , from Toronto Canada on Jan 17, 2017

4
Everyone

Better than last year, cleaner And staff was friendly.

By on Dec 28, 2016

4

clean but they don't take cash

Everyone

Clean but no maid service after 3rd day of 4 day stay not bad but kind of disappointed. I had lost my wallet and needed to use cash and there is no option for that need to get brother to email them a card # and was supposed to be ale to pay cash and cancel the charges for card but couldn't when I checked out .

By , from c on Nov 8, 2016

4

very clean and wheelchair accessible room!

Everyone

Enjoyed my stay although it was just overnight. I will definitely be back again. Although it was a bit noisy early in the morning due to Christie's Gentleman Club being next door and the patrons leaving after it closed, the noise didnt last too long, but in my n opinion having the club right next door may be a "negative" for visitors especially those with children.

By , from NYC, NY on Nov 6, 2016

4

wrong room

Everyone

By , from Tempe, AZ on Nov 4, 2016