- Disliked: Staff & service
charming aged Inn with subpar service
Charming location with beautiful landscaping and gardens in a beautiful area of Scottsdale. Even though the hotel rooms were very dated, they did attempt to renovate with newer furnishing, but the closet area still smelled of mold and dampness. The level of hotel service was non-acceptable. When we arrived at our Casita, there were soiled dishes left right on our front door step from the previous guests; not a very inviting greeting for us upon initial check in to our room! The makeup mirror was smudged and housekeeping didn't bother to clean it the entire 5 nights we stayed there. They also didn't bother to sweep the bathroom floors, and by the 5th night, it was visibly soiled with hair and dust. In fact, housekeeping didn't even bother to come in to service our room on the 4th day at all. For a hotel that charges >350/night during the shoulder season, we expected more in terms of service and cleaniness. Most grand older hotels we stayed at would often compensate for their dated buildings by going beyond in service to satisfy their guest. The Camelback Inn can learn from the Broadmoor.