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Candlewood Suites Phoenix/Tempe

2.5 out of 5.0

Recent guest reviews

I am actually planning on filing a very very formal direct complaint against you and I g group along with candlewood suites while I was staying at the candlewood suites I had left my room and had went somewhere my ex-girlfriend arise at the property and was let into my room by the staff she was not on the room did not pay anything was not listed anywhere and they let her in and she stole from me

Clean and spacious room. Stayed in a king suite which had a livingroom and kitchenette. Large bathroom too.

Really great staff. Room was super musty -- smelled like smoke and pets.

Good location, free & convenient parking. Very clean

Balloroom for conference it was pretty good Bar eexcellent however Room too noisy freeway very close overall to expensive for the stay

Liked having a kitchen in my room and the cupboard and gym were great.

I didnt realize there was no maid service at this property - they do it weekly. Rooms are decent size with lots of desk space for working. My trash can in my room had a bag of fast food, presumably from the previous person in the room - a little gross actually. Also, the location is in a questionable area, and it was not easy to get Lyft/Uber rides. On top of that, there was road work being done and the only way in was on the side street (no entrance on Baseline) which meant a mile and a half around the detour to get in the parking lot. We had to walk a block to get our rides. When we told the front desk, they were polite but only offered up a "sorry" with a smile. I think something more than that could have and should have been offered. Overall, I would likely never stay there again.

A pair of pants was left hanging in the bathroom. Floor was not clean either.

Everything about this extended stay hotel, location and staff was a great experience for me. I'm a travel RN with lots of hotel experience. Candlewood Suites really knows how to provide the basics and the extras!!! Top quality bedding and mattress, a kitchenette that exceeded my expectations, laundry and gym facilities that are nice, bright, and clean unlike some hotels. I especially was pleased by the front desk staff being able to answer questions giving detailed information about the brand and services provided.

The room was clean and had nice amenities. The hotel smelled of smoke in the first floor hall and a different, weird smell in the second floor hall. There seemed to be a lot of pets staying with their owners at the hotel. The swimming pool was in the middle of the parking lot.

The location was well centralized, room was clean and spacious. Staff was nice.

Great stay good experience friendly staff great location wonderful ammenities nice kitchen

This was only for one night but the staff were fabulous. If it had been closer to where I needed to stay, then I would have extended my stay. Hotel doesn't have all the frills, but it was clean and the staff were great.

Excellent value for a suite type hotel. Great location close to interstate, airport, etc. Excellent staff and amenities.

I just wanted to stay at a place out of city. It turns out that I stayed at a very cozy hotel. Price, amenities, service, etc., everything made sense to me.

1. Upon our arrival we were told they couldn't find our reservation. 2. The first room assigned to us was filthy. 3. There was a pitcher for drinks in the fridge that contained moldy liquid. 4. The first room assigned was located next to the employee supply closet, so when the cleaning crew arrived at approximately 6am, their chattering woke us. 5. The phone in the room did not work. 6. When I discussed all this with the front desk, I was told that the problem was that they were really full. I responded that we had reserved our room in September. After some back and forth discussion, we were given a different room, however, while in the process of going to the new room the front desk person chased us down and stated, "you don't want that room, please go to this room instead" and gave us another room.

good location, clean, though I didn't get daily housekeeping service

Candlewood Suites was great to come home to. The kitchen was stocked with useful items. The pool and spa were clean and perfect temperatures. I liked the large desk area for my laptop and work. It is so much better than a small table. This place had everything I needed for a comfortable stay away from home. The staff were always helpful and nice. Thanks!

this hotel was more than i expected it to be. the staff was friendly and the room was more than accommodating for my boyfriend and myself. They are not kidding when they say its a full size kitchen!

Nice little mini suite for the two of us. Not far from the ball parks or Phoenix area. Staff was great and let us check in before 11am Nice little store located in lobby for toiletries, soda, etc Recommend this hotel chain and would stay again.

1335 W Baseline Rd Tempe AZ

Hotel highlights

  • Walking distance to Arizona Mills Mall
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Arizona Mills Mall is a short stroll from Candlewood Suites Phoenix/Tempe, and other popular attractions like Diablo Stadium are within a few miles (5 km). This 122-room hotel has an outdoor pool, free in-room WiFi, and free self parking.


Rooms

A TV comes with cable channels and a DVD player, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a kitchen, a refrigerator, and a microwave. Weekly housekeeping is available.


Property features

At Candlewood Suites Phoenix/Tempe, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. Staff members are on hand to provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include free WiFi in public areas, coffee/tea in a common area, and free newspapers.

Room options

Standard Room

Queen 1 | Sleeps 2

Room, 1 Queen Bed with Sofa bed, Non Smoking

Queen 1 | Sleeps 4

Room, 1 Queen Bed with Sofa bed, Smoking

Queen 1 | Sleeps 4

Room, 1 Queen Bed, Accessible, Bathtub (Mobility)

Queen 1 | Sleeps 4

Guest reviews for Candlewood Suites Phoenix/Tempe

Everyone (4) Couples (6) Business (3) Family (6) Other (1) Friends (1)
1
Family with small children Families

I am actually planning on filing a very very formal direct complaint against you and I g group along with candlewood suites while I was staying at the candlewood suites I had left my room and had went somewhere my ex-girlfriend arise at the property and was let into my room by the staff she was not on the room did not pay anything was not listed anywhere and they let her in and she stole from me

By on May 29, 2019

Review comment responded on Jul 10, 2019

Thank you for sharing your concerns with regard to the hotel stay. Our sincerest apologies for not meeting your expectations.

5
Everyone

Clean and spacious room. Stayed in a king suite which had a livingroom and kitchenette. Large bathroom too.

By , from Phoenix on May 20, 2019

Review comment responded on May 30, 2019

Thank you for your rating! We appreciate your business!

3
Business Business Travelers

Really great staff. Room was super musty -- smelled like smoke and pets.

By on Apr 12, 2019

Review comment responded on Apr 19, 2019

Our sincerest apologies that the hotel was not at your expectations.

4
Friends

Good location, free & convenient parking. Very clean

By on Mar 25, 2019

Review comment responded on Apr 9, 2019

Thank you for sharing your review. We appreciate your business!

3
Business Business Travelers

Balloroom for conference it was pretty good Bar eexcellent however Room too noisy freeway very close overall to expensive for the stay

By on Mar 24, 2019

Review comment responded on Apr 19, 2019

Thank you for sharing your comments.

5
Everyone

Liked having a kitchen in my room and the cupboard and gym were great.

By on Mar 17, 2019

Review comment responded on Apr 9, 2019

Thank you for sharing your review and we truly appreciate your business!

3
Friends Business Business Travelers

I didnt realize there was no maid service at this property - they do it weekly. Rooms are decent size with lots of desk space for working. My trash can in my room had a bag of fast food, presumably from the previous person in the room - a little gross actually. Also, the location is in a questionable area, and it was not easy to get Lyft/Uber rides. On top of that, there was road work being done and the only way in was on the side street (no entrance on Baseline) which meant a mile and a half around the detour to get in the parking lot. We had to walk a block to get our rides. When we told the front desk, they were polite but only offered up a "sorry" with a smile. I think something more than that could have and should have been offered. Overall, I would likely never stay there again.

By on Feb 23, 2019

Review comment responded on May 1, 2019

Our sincerest apologies for falling below your expectations. We certainly wish to have the opportunity to right a wrong. We do appreciate your business as well as your time in sharing your experience.

2
Everyone

A pair of pants was left hanging in the bathroom. Floor was not clean either.

By , from chicago illinois on Sep 5, 2018

5

very pleased!

Business Travelers

Everything about this extended stay hotel, location and staff was a great experience for me. I'm a travel RN with lots of hotel experience. Candlewood Suites really knows how to provide the basics and the extras!!! Top quality bedding and mattress, a kitchenette that exceeded my expectations, laundry and gym facilities that are nice, bright, and clean unlike some hotels. I especially was pleased by the front desk staff being able to answer questions giving detailed information about the brand and services provided.

By , from San Angelo, TX on Nov 22, 2017

3

ok, but not great.

Everyone

The room was clean and had nice amenities. The hotel smelled of smoke in the first floor hall and a different, weird smell in the second floor hall. There seemed to be a lot of pets staying with their owners at the hotel. The swimming pool was in the middle of the parking lot.

By on Apr 1, 2016

Review comment responded on Apr 18, 2016

Thank you for sharing your review. We are happy to hear that the guestroom met your expectation. We offer our sincerest apologies that certain smells in the hallway were offensive.

Candlewood Suites Phoenix/Tempe

1335 W Baseline Rd, Tempe, AZ 85283
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.