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Recent guest reviews

What a great experience! Liann at the front desk is amazing at what she does. Check in was a breeze! Very appreciated when dealing with a stressed out exhausted family! She’s the best!

The place is showing wear and tear. The rooms need some updating especcially the bathrooms. The buffet needs some heathier choices for breakfast.

Rooms too small, and the price went up for the second 2 nights

Issues with or reservation an Orbitz issue but still not great customer service. Can hear everything in the hall and outside. Not a quiet hotel.

The staff was most pleasant and helpful. The Agent we checked in with (late) was helpful, cheerful and uplifting. On the other hand, the sofa in our room was rather a reck.

The WiFi was fast,but hard to connect to. The bed was sagging on each side-felt like i was in a trough. The room smelled.

The premises were very clean and the staff was helpful and pleasant. The breakfast was great!

Friendly & clean Washer apparently not working

Slippery tub with broken drain. No screens in window. Couldn't lock security lock on door. Door didn't hang correctly in frame, could see hallway w/door shut. No towels, then delivered w/hair in towels. Disappointing

The rooms were clean however some rooms need a major over haul. The non skid coating on our tub was all cracked and hard to stand on as it was hard and rough, dead bolt didn’t work at all. Electrical outlet in the bathroom just dangling by a screw. We were put in a new room which was better however the phone had so much static couldn’t even hear the people st the front desk. They did replace the phone. This was our second stay in two years. We like the location but I’m thinking of trying somewhere different next year. If I were to stay here again next year I would ask to see the room before taking it. This hotel is now under new management. Hopefully they will make some well needed up grades. The staff were accommodating which was nice.

The staff were helpful and accommodating. The cleanliness wasn’t great.

Though we had to cut our reservation short, the service, location, and quality of room we're great for the time and price we paid. I recommend.

The hotel was centrally located and was a good value for the price.

It took us several minutes and many U-turns to find the property. We had the address on GPS, but there are NO SIGNS on the main road for the hotel? The only sign is on the hotel itself, but it doesn't face the main road.

The hotel was definitely dirty. The elevators were not cleaned at all. My shoes were sticking to the floors. My key cards both didn't work two different times. They ran out of regular sugar for coffee. The rooms could use some deep cleaning.

S Gilbert Rd Mesa AZ

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located 2.4 mi (3.9 km) from Hale Centre Theatre, Best Western Plus Mesa is within a 5-minute drive of Golfland Sunsplash. This 115-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Free buffet breakfast is served each morning from 6:00 AM to 9:30 AM.


Rooms

The 115 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Free local calls, ironing boards, and desks are also available.


Property features

At Best Western Plus Mesa, guests enjoy an outdoor pool, a fitness center, and a spa tub. If you plan to drive, free parking is available. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Mesa

Everyone (27) Couples (3) Family (10)
5
Family

What a great experience! Liann at the front desk is amazing at what she does. Check in was a breeze! Very appreciated when dealing with a stressed out exhausted family! She’s the best!

By , from Mesa, AZ on Oct 19, 2020

Review comment responded on Oct 19, 2020

Dear Valued Guest, Thank you for PERFECT rating and review of our property! Our team of courteous customer service professionals provide the comforts of home for the best value in the business, and your review validates our consistent commitment to service excellence. We greatly appreciate your patronage, and hope that you will come back soon to visit! Dearest Thanks,

4
Everyone

The place is showing wear and tear. The rooms need some updating especcially the bathrooms. The buffet needs some heathier choices for breakfast.

By on Mar 12, 2020

Review comment responded on Mar 13, 2020

Dear Valued Guest, Thank you for your recent rating and review of our property! We are passionate about our guests satisfaction, so our staff will utilize your review to enhance our services for you and other future guests. I am very excited to announce a remodeling coming soon to our property! Upgrades are currently being planned by our design team. We want you to come back and enjoy our newly renovated and updated facilities and amenities! I hope that you will consider staying with us again soon, so that we can have another opportunity to provide you with a superior experience. We greatly appreciate your feedback, and patronage to our property. Dearest Thanks,

4
Partner Couples Family

Rooms too small, and the price went up for the second 2 nights

By on Feb 27, 2020

Review comment responded on Feb 28, 2020

Dear Valued Guest, Thank you for your recent rating and review of our property! Our staff is passionate about our guests experience, so we will be utilizing the information you shared to enhance our services for you and other future guests. We greatly appreciate your feedback, and patronage to our property! Kind Regards,

3
Family Family

Issues with or reservation an Orbitz issue but still not great customer service. Can hear everything in the hall and outside. Not a quiet hotel.

By , from Denver, Co on Feb 21, 2020

Review comment responded on Feb 22, 2020

Dear Valued Guest, Thank you for your recent rating and review of our property! Our staff will utilize your review to coordinate corrective resolutions to ensure we offer a better quality experience to you and other future guests. We value your patronage, and hope you will come back soon so that we can have another opportunity to provide you with a superior experience. Best Regards,

5
Everyone

By on Jan 30, 2020

Review comment responded on Jan 31, 2020

Dear Valued Guest, Thank you for your 5 out of 5 review of our property! Our team takes great pride in delivering 100% guest satisfaction, and your review proves we are leading the way in our industry. We greatly appreciate your patronage, and thank you for choosing to stay with us! Kindest Regards,

5
Everyone

By on Dec 31, 2019

Review comment responded on Jan 1, 2020

Dearest Valued Guest, Thank you for your recent review, and PERFECT 5 out of 5 rating of our property. We strive for 100% guest satisfaction, and your rating proves we are leading the way in our industry. Our mission is simple; offer genuine care and quality service. The goal is to create repeat guests, brand loyalty, and to be your #1 choice for lodging and accommodations whenever you are visiting in the valley of the sun! Dearest Thanks,

5
Family

The staff was most pleasant and helpful. The Agent we checked in with (late) was helpful, cheerful and uplifting. On the other hand, the sofa in our room was rather a reck.

By on Dec 29, 2019

Review comment responded on Dec 30, 2019

Dearest Valued Guest, We are truly honored by your PERFECT 5 out of 5 rating of the Best Western Plus Mesa! Our courteous customer service professionals provide the best quality experience, for the best value in the business! We greatly appreciate you bringing the issue of the sofa to our attention, and for helping make our hotel better for you and other future guests. Thank you for choosing to stay with us, and for promoting our award winning standard of service! Best Regards,

2
Family

The WiFi was fast,but hard to connect to. The bed was sagging on each side-felt like i was in a trough. The room smelled.

By on Sep 10, 2019

Review comment responded on Sep 28, 2019

Dearest Guest, On behalf of the Best Western PLUS Mesa, we profoundly apologize for any difficulties and/or inconvenience you experienced during your most recent stay with us. We are excited to announce a remodeling of our property! Our design team is currently planning renovations and upgrades to our facilities and amenities. We would like you come back and enjoy the updates as soon as they are complete. We value your feedback and thank you for helping us create a better quality experience for our future guests.

5
Family Family

The premises were very clean and the staff was helpful and pleasant. The breakfast was great!

By on Aug 19, 2019

Review comment responded on Aug 25, 2019

Thank you for such a great review look forward to see you near future

4
Family

Friendly & clean Washer apparently not working

By on Jun 20, 2019

Review comment responded on Jun 23, 2019

Thank you for your feedback. We now have an new washer and dryer in the guest laundry room. We hope to see you again.

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