Skip to main content
Beginning of main content

Recent guest reviews

The room was obnoxiously hot with air conditioning set point of 61; checked out after an 1 hour. Room smelled bad (421); shower hard to operate something wrong; sink faucet only had hot water. Aweful experiment. Also waited 20 minutes to check in

There is a Native New York next to the hotel so its nice to have dinner and walk back to room

Shower did not work properly, drain was clogged and black hair found in our bed.

So run down

Las habitaciones que nos asignaron,no fueron de nuestro agrado, había un gran hoyo bajo el sink,(donde corren las tuberías) por donde dos veces vimos salir de ahí una cucaracha...me pareció que habían hecho trabajo de destapar la tina de baño,el agua corría despacio y no estaba limpia cuando ingresamos al hotel...nos quedamos como por 6-7 días....los primeros dos días recibimos de desayuno un breakfast sándwich congelado..así que decidimos salir a desayunar a otra parte..comprendo lo de la pandemia...pero también estamos seguros que pudieron haber hecho mejor...por razones sentimentales hemos escogido este hotel,cada ves que viajamos,pero esta vez estamos muy desilusionados.

For price should’ve been nicer. Bathtub was dirty, carpet in hallways was dirty

The room was nice, food ok for a bag breakfast. Not too much.

perfect and very clean hotel. i will come here again, no doubt about it

What a great experience! Liann at the front desk is amazing at what she does. Check in was a breeze! Very appreciated when dealing with a stressed out exhausted family! She’s the best!

The place is showing wear and tear. The rooms need some updating especcially the bathrooms. The buffet needs some heathier choices for breakfast.

Rooms too small, and the price went up for the second 2 nights

Issues with or reservation an Orbitz issue but still not great customer service. Can hear everything in the hall and outside. Not a quiet hotel.

The staff was most pleasant and helpful. The Agent we checked in with (late) was helpful, cheerful and uplifting. On the other hand, the sofa in our room was rather a reck.

The WiFi was fast,but hard to connect to. The bed was sagging on each side-felt like i was in a trough. The room smelled.

The premises were very clean and the staff was helpful and pleasant. The breakfast was great!

S Gilbert Rd Mesa AZ

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located 2.4 mi (3.8 km) from Hale Centre Theatre, Best Western Plus Mesa is within a 5-minute drive of Golfland Sunsplash. This 115-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Free buffet breakfast is served each morning from 6:00 AM to 9:30 AM.


Rooms

Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Refrigerators, microwaves, and coffee makers are also available.


Property features

At Best Western Plus Mesa, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a spa tub, conference space, and a 24-hour business center.

Room options

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Mesa

Everyone (24) Couples (6) Family (14)
1
Everyone

The room was obnoxiously hot with air conditioning set point of 61; checked out after an 1 hour. Room smelled bad (421); shower hard to operate something wrong; sink faucet only had hot water. Aweful experiment. Also waited 20 minutes to check in

By on May 22, 2022

Review comment responded on Jun 18, 2022

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4
Everyone

By on Mar 9, 2022

1
Everyone

By , from Albuquerque on Dec 25, 2021

3
Partner Couples

There is a Native New York next to the hotel so its nice to have dinner and walk back to room

By , from Vail on Nov 8, 2021

Review comment responded on Nov 9, 2021

Thank you for your rating and review of our hotel, Adriana. It has been so nice to have the Native Grill open again since they recently finished the renovations. We hope to see you again soon after we are able to renovate our own property.

1
Family Partner Couples

Shower did not work properly, drain was clogged and black hair found in our bed.

By on Oct 7, 2021

Review comment responded on Oct 9, 2021

I apologize for the negative experience you had at our property, Kristie. We hope to see you again so that we can provide you with a more comfortable stay in the future.

3
Everyone

So run down

By on Aug 1, 2021

Review comment responded on Aug 2, 2021

Thank you for your feedback. We will be addressing your concerns.

2
Family

Las habitaciones que nos asignaron,no fueron de nuestro agrado, había un gran hoyo bajo el sink,(donde corren las tuberías) por donde dos veces vimos salir de ahí una cucaracha...me pareció que habían hecho trabajo de destapar la tina de baño,el agua corría despacio y no estaba limpia cuando ingresamos al hotel...nos quedamos como por 6-7 días....los primeros dos días recibimos de desayuno un breakfast sándwich congelado..así que decidimos salir a desayunar a otra parte..comprendo lo de la pandemia...pero también estamos seguros que pudieron haber hecho mejor...por razones sentimentales hemos escogido este hotel,cada ves que viajamos,pero esta vez estamos muy desilusionados.

By on Jun 9, 2021

Review comment responded on Jun 10, 2021

De parte de todo nuestro equipo, le pido disculpas por no haber superado sus expectativas. Su satisfacción es importante para nosotros y utilizaremos sus comentarios y opiniones para realizar mejoras y asegurarnos de ofrecer la mejor experiencia para nuestros huéspedes en el futuro. Espero que considere alojarse de nuevo con nosotros de forma que tengamos otra oportunidad para ofrecerle una mejor experiencia.

5
Everyone

By on Apr 7, 2021

Review comment responded on Apr 19, 2021

Dear Valued Guest, Thank you for your high rating of our property. Our team is dedicated to providing the greatest quality experience in the business, and your rating proves we are leading the way in our industry. We greatly appreciate your patronage to our property, and hope that you will come back soon to visit. Dearest Thanks,

2
Family

For price should’ve been nicer. Bathtub was dirty, carpet in hallways was dirty

By on Mar 22, 2021

Review comment responded on Mar 23, 2021

Dear Valued Guest, Thank you for your recent rating and review of our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations during your stay with us. Our staff will use the information you shared to enhance our services for you and other future guests. We greatly appreciate you bringing these issues to our attention, and helping make our hotel better. We hope that you will come back again soon, so that we can have another chance to provide you with a better quality experience. Thank you for your patronage to our property. We are truly honored to serve you. Best Regards,

4
Partner Couples

The room was nice, food ok for a bag breakfast. Not too much.

By on Feb 22, 2021

Review comment responded on Feb 23, 2021

Dear Valued Guest, Thank you for your high rating and review of our property. We are dedicated to offering the best quality experience for the best value in the business. Thank you for choosing to stay with us! Kind Regards,

url importing http://www.orbitz.com/Phoenix-Hotels-Best-Western-Plus-Mesa.h12620-p2.Hotel-Reviews
There was an error importing /Phoenix-Hotels-Best-Western-Plus-Mesa.h12620-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Phoenix-Hotels-Best-Western-Plus-Mesa.h12620-p2.Hotel-Reviews

Frequently asked questions