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Guest reviews for Courtyard by Marriott Philadelphia Downtown

Everyone (4) Business (21) Couples (43) Family (46) Friends (19) Other (14)
4

historic building redefined. centrally located

Everyone

I enjoyed staying at the hotel. The staff is friendly and efficient. The decor in the room is too dark for my taste.

By , from NY on Aug 7, 2016

Review comment responded on Jan 1, 1970

Thanks for sharing your feedback! We are delighted to read that our convenient location and closeness to the Historic District, with many other attractions close by, made your stay with us comfortable. We are also glad that you liked our attentive associates. All of us at the Courtyard Philadelphia Downtown appreciate you being our guest, and please visit us again soon! Thank you, David Kidd Assistant General Manager

5

amazing

Everyone

Amazing place Staff is terrific Breackfast is a must to try

By on May 1, 2016

Review comment responded on May 3, 2016

Thanks for being our guest at the Courtyard Philadelphia Downtown and for letting us know how much you enjoyed your stay. It is great to read you loved our courteous associates and that you were impressed with our breakfast offerings. It was great to have you here, and we hope to see you again soon. Thank you, David Kidd, Assistant General Manager

5

near everything

Everyone

It was a wonderful stay. Everything was right near us from shopping to all the restaurants

By on May 1, 2016

Review comment responded on May 4, 2016

Thank you for sharing your feedback! We are extremely proud our staff was able to make your stay an enjoyable one. It's also nice to know our convenient location and closeness to the Historic District, with many restaurants and shopping venues close by, made your stay even better. I look forward to sharing your comments with the team. All of us at the Courtyard Philadelphia Downtown appreciate you being our guest, and please visit us again soon! Thank you, David Kidd, Assistant General Manager

4

great location

Families

Perfect location. We were able to walk to all the the good places to eat and all the historical things we wanted to see. My one issue is that the hotel claims to have an indoor heated pool but it was freezing.

By , from Florida on Mar 11, 2016

Review comment responded on Mar 28, 2016

Thank you for being our guest at the Courtyard Philadelphia Downtown. We are glad you enjoyed your stay, and that our convenient location and closeness to the Historic District, with many restaurants and shopping venues close by, made your stay even better. However, we apologize for any inconvenience caused in regard with our indoor pool. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. Thank you, David Kidd, Assistant General Manager

3
Everyone

Was seriously understaffed at reception, and that was everytime I went down or walked by.

By on Feb 27, 2016

4

perfect location in center city

GetawayWithFriends

I've stayed in this hotel multiple times. The staff is always helpful. The rooms are small, but clean, modern & comfortable. Valet parking is expensive (about $50 / day) but you can self-park nearby for half that cost. Overall, highly recommended.

By on Oct 6, 2015

4

quick stay

Families

Stayed just one night when moving my daughter. Clean, comfortable. Wish there was breakfast

By on Aug 2, 2015

5

summer fun

Families

Hotel is centrally located in Phladelphia with access to various forms of public transportation. Staff is helpful and courteous. Room size was adequate and the room was quiet. Everything was clean. Bathroom is small but fully functional with good counter space, not a two person room. Only downside was room was not ready when we arrived. They did check our luggage so we did not have to carry it around while we waited. While valet parking seemed expensive it ran around the same price point as other hotels in the area and the car was brought around in an expedient manner. We would stay here again.

By on Jul 29, 2015

3

just average hotel..

Families

The stay at this hotel was a bit disappointed. The location was very good since it was close to everything we wanted to see. The indoor noise average, I could hear things from outside (outdoor and inside the hotel), but not from other room. The room size was decent and it was overall clean since it was remodeled. Upon arrival, there was no staff available for the bags, so I had to push the big cart by myself with a toddler. I found that was very disturbing, since I was willing to pay someone. Check in line was very long and staffs was average. This building requires everything for your hotel key card, and that was little annoying. Elevator, hotel entrance at night, pool entrance, etc. Also, no microwave that I could use in entire building. This was particularly annoying to me since I called the front desk and asked. The staff asked me back, you don't have it in your room? I was like... if I had it in my room, why would I call? So my toddler had to drink cold milk (since they had mini fridge with no temp control so things were almost freezing inside) and cold left over breakfast at 7am. Also, I requested rollaway bed and the staff said they ran out of it. The hotel gives free wifi which was alright, but no complimentary breakfast. The cleaning staff came way too late (4pm) to clean the room right after we came back from exhausting city walking. The pool had a good size 3ft deep pool and a smaller 3ft deep hot tub. Unfortunately there was no staff inside, so we ended up having bad experience with four drunk adults who spilt their drink in hot tub while they shout to each other and their obnoxious kids who jumped and screamed in both pool and hot tub. My husband ended up calling a security, and the staff came and apologized but we were leaving the pool. The mattress was not as good as I expected, it was little on soft side. Overall, this was not a bad place but if I go back to Philly, I will try different place that offers better service, better mattress, and complimentary breakfast since there are so many hotels around that area.

By on Jul 7, 2015

5

brief getaway

Families

This was just a two-day/one-night getaway to Philly. The hotel is in THE most central location - right next to City Hall. The hotel staff was ok, the room was fairly big and clean. But the best part is that everything is within short walking distance. Overall, very happy with the stay and the choice of a hotel.

By on Jun 21, 2015