Petra Marriott Hotel5.0 out of 5.0
Recent guest reviews
We travelled as a family with two young children. After spending time in Amman exploring the north of Jordan and Jerusalem, we decided to use Petra as a base to explore the south. We stayed for 4 nights. We had hired a car and the Marriott sits on the King's Road and so ideal for our plans. I would say that it only works if you have a car otherwise it is a bit out of the way. The hotel is high in the Sharra mountains and the views are exquisite. Check in was comfortable. The mountain facing room, although a bit smaller than the rooms we had experienced in Amman, was adequate and the bathroom clean. Room service was good although was missed one day for some reason. Breakfast and dinner (we decided to go half board) was good and varied daily. The kids used the swimming pool- it wasn't heated- but in the midday heat they seemed to tolerate it just fine. The staff were friendly and helpful. All in all it worked out very well for us.
We stayed for 1 night to visit Petra, although you need a car to drive to Petra views are good from the room as it is on a cliff. Good service, clean rooms and attentive staff, only downside was wifi was charged in the rooms which you dont expect from a global chain..
I'm glad in read the review before getting there. It helped to get our expectations to the right level. This is an excellent 3 stars but not much more. It is a place where people only stay one night. The turn over takes a toll on any property. We found that most reviews depicted the hotel adequalty The hotel is clean. Our bathroom was new. The bed was comfortable and the decor of the room was authentic and very charming. The staff was helpful but they have to deal with a lot of check in check out which leaves little time for additional customer service. The breakfast buffet is large with a lot of choices. Definitly a plus. The hamman is nice yet really not warm enough. The changing rooms just smell really bad. The sunset from the terrace is definitely not to miss. It is probably the best thing of this hotel. The a la carte restaurant has a nice decor. We samples a bunch of dishes. The hummus with shredded lambs was great. But overal the food is average. The service is poor. It seems like a place Gordon Ramsay could take over.
I'm assuming you are coming to Petra to see Petra and looking for a nice, convenient hotel- this is not it. There are other, international brand hotels right at the entrance to Petra, whereas this property is more than a non-walkable mile away. Moreover, the quality of this hotel is nowhere near Marriott standard. Check-in was a mess and took 15 minutes longer than it should have; the room was fine, but I needed to have the iron / ironing board replaced three times b/c the iron was dirty, then the board was broken. The shower has this habit of going from week to power-wash strong and scalding hot every 15 seconds or so. The shower also was lacking in a soap dish, which appeared to have been broken off. The exterior of the property is a mess, with pealing paint and construction materials and trash lying about. The gate security guard seemed to give me a hard time checking in (ok, no issue there), but then the rest of the time I was at the hotel the gate was left wide open (F for failed security). I ate at the buffet restaurant twice, once for dinner and once for breakfast and was supremely disappointed both times. The lamb was overcooked and tough at dinner and then the hypocrisy was blatant at breakfast- beef bacon and chicken sausage, but they were also serving alcohol- HUH? Regardless, stay at one of the other properties near the entrance to Petra and make you life easier.
The view over the cliffs and canyons from the pool side and most if not each and every room is breathtaking. Unfortunately the hotel is aged. The staff is courteous, breakfast is varied and very good.
This hotel is reachable by a vehicle because it is little bit away from the tourist site. Nice location with a nice view. Swimming pool is seasonal since it is not a heated pool. Restaurant was k. Rooms were not that great and was smelling the wash room because exhaust was not working properly. Staff was cooperative and helpful.... Anyway worth the price in such a location... Be careful while using google maps while going to the visitor centre because it may take you through impossible in inhabited roads...😇
On our first visit to Jordan and spending an overnight in Petra to visit the famous Seventh Wonder I have to say I left feeling disappointed with the level of Marriott accommodation that we have experienced around the world as Platinum Elite members. Our check-in was was very good and as Platinum Elite members were extended the usual courtesies of upgrades, gifts, complimentary breakfast. We were upgraded to mountain views and whilst the weather wasn't to kind, due to being rather dusty and rainy, this was a nice offer to have been offered. However the rooms did seem a little tired compared to other Marriotts especially the beds comfort that Marriott's are so particarly proud of. I also noticed whilst familairising ourselves with the hotel how unclean the pool was but due to the weather wouldn't have gone in anyway. The bar downstairs was little like a DIY bar at home with the bar tenders serving cocktails that just do not represent a cocktail that I have had any where else in the world. I don't mind but if you are going to advertise a range of cocktails but pleaseat least be trained in how to make a Cosmoploitan rather the just pouring a shot of vodka, grand mariner and cranberry justice in a tumbler full of ice !!! The air con didn't work and just stayed at 27 degrees all nigh when we need up leaving the windows open. The next morning we awoke to both rooms that I had booked with no water in showers, sinks etc not acceptable at all in my book regardless of may be the difficulties of the region. How can Dubai a desert have perfect water infrastructure when Petra/Jordan have problems in a mountain region!!! Sorry but if you want to entice tourists from around the world then that is your basics that have to be sorted out. I felt I was back in a hotel in the 1970's in Benidorm!!! Breakfast was the worse I have ver experienced in an hotel anywhere, really! Cereals ok, but the rest of the cooked offerings were really bad , cmon guys this is 2017!! (Cold chicken sausage, beef bacon, dried out tomotoes with corn really!!!) What was worse we were then asked to pay for one of our breakfasts when we're told on check-in that it would all be complimentary as Platinum Elite guests, however the desk staff did give us a refund to be fair. I so sorry and disappointed and really feel that if Jordan wants to attract more tourist to this region then they have a really long way to go to what the level of the rest of the world has gone to.
Located less than ten minutes by car from the entry of Petra, this location offers a remarkable view of the surrounding area. Accommodating staff, comfortable rooms, and quality food at for a great value!
Stayed here for two nights primarily as a base to visit Petra. The hotel is good but feels a dated, and does not have a 5 star feel to it. Rooms are clean, and tidy albeit on the small side. Staff are friendly and helpful with the exception of one incident of visible bag struggling but we were ignored. Breakfast is a little bland, and doesn't help in contradicting the dated feel. We tried to dip into the pool but it felt like an ice bath and lasted about 15 seconds in there. Pricey for what it is, and could do with a face lift. Probably a 3.5 stars but closer to the 4 side. The front desk staff were great and deserve a mention, and Hala hala do good food at a reasonable price.
Rooms were excellent,,,, Food in the restaurant was OK, except that smoking is allowed and so close to where everyone was eating ..... (Everyone being non-smokers) We were so surprised that a Marriott Hotel allows this in 2017.? All in all not a bad hotel with the views making up for the smokers.
Petra Marriott Hotel places you within a few miles (5 km) of Petra Visitor Center and Street of Facades. This 5-star hotel has 100 guestrooms and offers conveniences like 3 restaurants, a full-service spa, and an outdoor pool. Also close to this Wadi Musa hotel are Obelisk Tomb and High Place of Sacrifice.
There are multiple options for onsite dining with 3 restaurants, including Dushara, which specializes in Mediterranean cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with breakfast, served for a fee from 6:30 AM to 10:30 AM.
All 100 air-conditioned rooms feature minibars, coffee makers, and free newspapers. LCD TVs come with satellite channels, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and phones are also standard.
Renovated in 2012, Petra Marriott Hotel offers a full-service spa, an outdoor pool, and a steam room. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for JOD 120 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury hotel include free WiFi in public areas, 2 meeting rooms, and a 24-hour business center.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 874 reviews