Mercure Hotel Perth4.5 out of 5.0
Recent guest reviews
Great stay we upgraded and was fab room so comfortable and clean beds were comfortable. Breakfast was great as had so much choice, lovely Irish lady on reception was lovely so friendly and welcoming. Would recommend as in centre and reasonably priced.
Wonderful friendly staff, can't fault them Room was very dark as only one small window. The room was large and really needed a king size bed, but with just a double it made the room look bare. Basic accommodation but very clean Short walk to shops, bars and restaurants
Fabulous staff and wonderful management but absolutely terrible experience as everything that could go wrong did go wrong. In town for 2.5 day seminar. Chose this hotel because it offered parking, spa, pool and sauna. Arrived to be told there's a $35 per day fee for the parking. After showing the screenshot of my booking confirmation stating my booking included parking management said it refers to valet parking at a cost. I explained I was travelling alone and one of the reasons I chose the hotel was for safe parking (getting from my car to the hotel at night). Management offered a discount for the parking. Not ideal but it ensured my safety. After check in I got my bathers on and sought out the spa. Words can not describe this experience. An oversized bath tub in a dark dingy room at the end of a hallway. Gave it a miss and enquired about the sauna instead only to be told they don't have one and it should have been removed from the website a long time ago. After returning from my seminar I turned the heater on but found myself freezing in bed. A few hours passed and still no warmer. Had to walk down to reception (at 12:30am) as the room phone wasn't working. Night staff handed me a small electric heater. I'm currently lying in bed in my room contemplating my options as there is no way possible I'm going to get to sleep with this heater on but I will be extremely cold without it. I must say that the staff are fabulous, friendly and helpful and after 20 years in hospitality I feel for them in these circumstances as these issues need the attention of those further up the ladder. To be continued...... So at 3:40am, after contemplating checking out I turned the fan heater off and managed a few hours sleep. After returning from day 2 of my seminar I thought I might brave the spa after all as 8 hours of seminars is draining. The spa was now out of order. I got back to my room to find the tv not working. After it repeatedly blew the fuse enough was enough and I spoke to management who moved me up to a suite for my last night, provided dinner and a drink and removed my parking fee. I had work to do from my room between seminars and although I was compensated for my terrible bad luck and I was comfortable on my last night I lost a lot of working time (which was made up by working very late on the second night) and a lot of sleep trying to get issues sorted and I arrived home feeling absolutely exhausted. I would like to thank Paul and his fabulous staff, from kitchen to bar to front desk to valet, for all their efforts, kindness and friendly smiles which made a bad situation bearable.
This hotel is very close to the city and places to eat very much around the hotel. and a very friendly staff made my stay very comfortable here. and many parks around the hotel which makes it easy for me to relax while reading a book.
Very cozy hotel, helpful staff and strategically located in the heart of city center, nearby the Bell tower within walking distance, Elizabeth Quay, Asian restaurant, shopping Mall and restaurant. free wifi at the hotel, the coffee shop is recommended for breakfast! and the hotel provide bicycle to rent.
Stayed here recently for one night. The hotel is fine, that's if you are just looking for "fine". Friendly staff etc. Personally think the interior design/ colours of corridors and rooms are depressing. Bottom line, although the hotel is "fine" or "average" I wouldn't stay here again. There are plenty of nearby hotels at similar prices which are of much higher standards.
It was great staying at mercure, the staff was very courteous n went of the way look after our comfort.Dennis n other front desk staff were extremely helpful. They helped in booking local sight seeing tours.The hotel is centrally located near Elizabeth quay and hay street shopping n good eateries around. Value for money.
We were a little disappointed with the Mercure this time. We have had decent rooms in the past but this one had a small and very tired bathroom. They seem to have a wide range of room standards and we must have been unlucky on this visit.
It was a great night out for my wife and I. Room was spacious and well maintained. Breakfast in the morning was wonderful. The customer service was excellent!!! Wouldn't rule out another visit in future.
We are regular guests at the Mercure and are always happy hence our ongoing patronage. The staff are always very friendly and engaging, but this time they excelled themselves. I had a 400km drive to get to Perth and on the outskirts I was T-boned, my car totally destroyed and towed away. I wasn't hurt but very badly shaken and bruised and battered. I arrived in an Uber with everything from the car in various bags, feeling very sorry for myself and the reception staff, especially Steven were wonderful as I related my tale. He upgraded me to a suite with a hot tub which was the most wonderful turn of events. I can't begin to tell you what a difference this made to a very bad day. That hot tub was like heaven! The staff are so kind and interested in their guests. The rooms are lovely and the beds amazingly comfortable. Thank you Mercure - you have no idea what a difference you made to me on this day :)
- Walking distance to Perth Mint
- Onsite dining
- Outdoor pool
- Fitness center
Located in Perth Central Business District within a short walk of Perth Mint, Mercure Hotel Perth is within a mile (2 km) of other popular sights such as WACA Ground. This 239-room, 4.5-star hotel has conveniences like an outdoor pool, a fitness center, and a spa tub. Located centrally in Perth, it's also close to Kings Park and Botanic Garden and SCITECH Discovery Centre.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.
All 239 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can expect WiFi, wired Internet, and 51-cm LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other amenities include phones, ironing boards, and desks.
At Mercure Hotel Perth, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. Valet parking is offered for AUD 35 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include WiFi in public areas, 6 meeting rooms, and conference space.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 1830 reviews